Application to Department “K” of the Ministry of Internal Affairs of Russia

The official portal of the Ministry of Internal Affairs operates an online service through which every citizen has the opportunity to send a complaint or application to the Ministry of Internal Affairs regarding the protection of life and health, illegal actions of other citizens and officials, bribery, preparation of crimes and other offenses. The main advantage of this method is the speed of submission and saving your own time.

Before using the Internet reception of the Ministry of Internal Affairs of Russia, you should familiarize yourself with the procedure for compiling, sending and considering applications.

Reception and registration of messages regarding incidents, crimes and other events that pose a threat to personal or collective security are carried out around the clock in the territorial duty stations of the internal affairs bodies, as well as by telephone numbers 02 and 102 for calls from landline and mobile phones, respectively.

The following rules apply for electronic requests:

• Letters are accepted and considered in accordance with the provisions of Federal Law No. 59-FZ of May 2, 2006 and Order of the Ministry of Internal Affairs of the Russian Federation No. 707 of September 12, 2013 “On approval of the Instructions on organizing the consideration of citizens’ appeals in the system of the Ministry of Internal Affairs of the Russian Federation.”
• The response to the letter is sent in the form of an electronic document to the e-mail specified by the applicant, so it is important to indicate a correct and valid e-mail address.
• The length of the message text cannot exceed 2000 characters.
• Replies are not given to letters without indicating the sender's full name and email address, as well as to messages with obscene words, insults and threats in the text.
• Appeals, the subject of which is not related to the competence of the Ministry of Internal Affairs, are automatically redirected to the appropriate structures within 7 days with mandatory notification of their author.
• If you provide knowingly false information, expenses that arose during the consideration of the application may be recovered from its author.

If you have questions about the nuances of filing complaints to government authorities, the on-duty lawyers of our Internet portal are ready to answer them. They will analyze the situation and help you compose a competent text with links to legislative acts for a specific case.

How to apply

To send a complaint through the official portal of the Ministry of Internal Affairs of Russia you must:

• Follow the link xn--b1aew.xn--p1ai/request_main;
• Select the authority to which the letter will be sent: the Ministry of Internal Affairs itself or divisions of its central office. Tips with information about the range of issues within the competence of a particular department will help you make your choice.
• Confirm by ticking that you are familiar with the procedure for submitting electronic appeals.
• Indicate the full name and position of the person to whom the letter is addressed (optional).
• Select the applicant's status (individual or legal entity) and fill in the fields intended for entering the relevant personal information.
• Enter your email address.
• Write (optional) phone number and location of events.
• Provide information about previous requests: date and department (if any).
• State the essence of the problem clearly and concisely.
• Attach (if necessary) files to confirm the arguments presented in the text.
• Enter verification text from the image to protect against spam.
• Confirm sending of the letter.

After sending a complaint, a corresponding notification with a number assigned to it appears on the screen.

In addition to filing through the central portal of the Ministry of Internal Affairs, citizens can submit electronic complaints and requests to the territorial bodies of the Ministry of Internal Affairs. To find out the address of the unit and its website with an Internet reception in any region of Russia, follow the link xn--b1aew.xn--p1ai/contacts/sites

Checking status

The Ministry of Internal Affairs website also provides the ability to track the status of a sent email. To do this you need:

• Follow the link xn--b1aew.xn--p1ai/request_main/check.
• Enter the request code assigned upon sending.

Driving directions

Legislation on the procedure for citizens to file a complaint with the Ministry of Internal Affairs (police)

The procedure for citizens filing an application (complaint) with the Ministry of Internal Affairs (police) to protect their violated rights is regulated by:

• Article 33 of the Constitution of the Russian Federation;
• Federal Law No. 59-FZ of May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation”;
• Instructions on the procedure for receiving, registering and resolving in the territorial bodies of the Ministry of Internal Affairs of the Russian Federation statements and reports of crimes, administrative offenses, incidents, approved. Order of the Ministry of Internal Affairs of Russia dated August 29, 2014 No. 736 (as amended on October 9, 2019);
• Instructions on the organization of consideration of citizens' appeals in the system of the Ministry of Internal Affairs of the Russian Federation, approved. Order of the Ministry of Internal Affairs of Russia dated September 12, 2013 No. 707 (as amended on December 1, 2021).

In accordance with Article 33 of the Constitution of the Russian Federation, citizens of the Russian Federation have the right to apply personally, as well as send individual and collective appeals to state bodies and local governments for the protection of their violated civil rights.

To implement this constitutional right, Federal Law No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation” was developed, which applies to all appeals from citizens, with the exception of those that are subject to consideration in the manner established by federal constitutional laws and other federal laws.

In pursuance of Federal Law No. 59-FZ, government bodies approved their own Orders in order to specify the procedure for considering citizens’ appeals in a particular department, in particular, on January 28, 2014, Order of the Ministry of Internal Affairs of Russia No. 707 “On approval of the Instructions on organizing the consideration of citizens’ appeals” in the system of the Ministry of Internal Affairs of the Russian Federation."

It is usually not always clear which law enforcement agency to contact to file a statement to protect your violated rights.

Sometimes our citizens get confused about the names of law enforcement agencies; the Ministry of Internal Affairs is the police or something else. Clause 14 of the Regulations “On the Ministry of Internal Affairs of the Russian Federation” dated March 1, 2011 No. 248 contains information that the police are part of the centralized system of the Ministry of Internal Affairs of the Russian Federation (MVD RF).

Powers of law enforcement agencies to protect violated rights of citizens

In some cases, the police can help, but in practice there are situations when contacting the police can be not only pointless, but also harmful. In order for the appeal to be considered most effectively, it is important to choose the right law enforcement agency in accordance with its powers.

The powers of law enforcement agencies to protect the civil rights of citizens are established by the following legislative norms:

Among all law enforcement agencies, the prosecutor's office is the most universal in terms of protecting the violated rights of citizens. It should be taken into account that the prosecutor's office does not have the authority to initiate criminal cases.

Rating of trust of Russian citizens in law enforcement agencies

The table below shows data on trust in various law enforcement agencies, i.e. where citizens are potentially ready to turn in case of violation of their civil and business rights:

Results of a survey by the All-Russian Center for the Study of Public Opinion (VTsIOM), which studied the attitude of Russian citizens and business representatives towards law enforcement and judicial authorities.

From the survey data it follows that in 48% of cases of violation of civil rights, citizens of the Russian Federation are ready to contact the prosecutor’s office, and in 21% of cases of violation of civil rights, citizens of the Russian Federation are ready to contact the authorities of the Ministry of Internal Affairs. In total, in 2021, the prosecutor's office of the Russian Federation received more than 5 million requests, which is 4.6% more than in 2021.

Results of a survey by VTsIOM on the awareness of Russian citizens about the powers of law enforcement agencies:

In general, the vast majority of surveyed citizens and business representatives have heard about the powers of all law enforcement agencies. Moreover, business representatives, due to work needs, show greater interest in the powers of law enforcement agencies than citizens. The respondents are best informed about the areas of work of the prosecutor's office and the Ministry of Internal Affairs.

Statistics of appeals to the Ministry of Internal Affairs:

Source: Institute of Law Enforcement Problems at the European University (EU) in St. Petersburg

The procedure for citizens to file a complaint with the Ministry of Internal Affairs (police)

Currently, the legislation provides for several ways to contact the Ministry of Internal Affairs (police):

• personal appeal to the police department;
• calling 112 from a mobile phone or calling the police station;
• through the online service on the website of the Ministry of Internal Affairs of the Russian Federation mvd.rf/request_main.

Personal appeal to the police department

You can file a statement (complaint) with the police department orally or in writing. But it is advisable to contact the police in writing.

According to current legislation, any appeal from citizens to the police must be registered in a special accounting book (KUSP) in accordance with the Instructions on the procedure for receiving, registering and resolving statements and reports of crimes, administrative offenses, incidents in the territorial bodies of the Ministry of Internal Affairs of the Russian Federation, approved. By Order of the Ministry of Internal Affairs of Russia dated August 29, 2014 No. 736.

At the police station, requests from citizens are received by the police officer on duty or the local police officer. He is obliged to draw up a protocol of the statement, which confirms the fact of contacting the police. In addition, he must fill out a counterfoil and a notification coupon with the same registration number. They are issued to the applicant.

If the police report is submitted in writing:

• then it is worth preparing it in two copies;
• one copy remains at the police station with the signature of the applicant, the second remains with the applicant with a note indicating acceptance of the application.

If the appeal to the police was oral, by phone:

• then the registration of the request occurs automatically;
• A police officer records all calls to the police.

The police duty officer must issue the applicant a notification ticket indicating:

• information about the police officer who received the statement of the offense;
• information about the offense;
• registration number in the Book of Records of Statements (Messages) of Crimes, Administrative Offenses and Incidents (KUSP);
• name of the police authority that accepted the application, address and office telephone number;
• date of reception, surname, initials and signature of the operational police officer on duty.

A written complaint to the police must be signed by the applicant.

It must indicate:

• Full name of the applicant;
• residential address with postal code;
• telephone (preferably, but not required; indicating the telephone number ensures prompt communication if necessary);
• The point of calling the police.

When filing a complaint, the police may require any documents. However, the absence of any documents by the applicant is not a basis for refusing to accept the application. However, it is better to have a passport (or other identification document) with you, since otherwise there are grounds to consider the application anonymous.

The applicant's liability to the police under Article 306 of the Criminal Code of the Russian Federation:

• punishment - from a fine of up to 120,000 rubles to imprisonment for up to 2 years ;
• if a citizen is falsely accused of a serious or especially serious crime, then the size of fines and the duration of other penalties increase;
• If it is discovered that a false report of a crime was accompanied by the artificial creation of evidence, then the punishment is forced labor for up to 5 years or imprisonment for up to 6 years .

In accordance with the Instruction on the organization of consideration of citizens' appeals in the system of the Ministry of Internal Affairs of the Russian Federation, approved. By order of the Ministry of Internal Affairs of Russia dated September 12, 2013 No. 707, the applicant must receive a written response to his appeal to the police about the decision made.

The period for consideration of an appeal about an offense is up to 3 days , but it can be extended up to 10 days .

What to do if the police do not accept a report of an offense

If the police do not accept a report of an offense:

• refer to Article 144 “Procedure for considering a report of a crime” of the Code of Criminal Procedure of the Russian Federation and Order of the Ministry of Internal Affairs of Russia dated September 12, 2013 No. 707, which states that the application must be accepted at any police department. For refusing to accept a statement, a police officer may be held accountable, including dismissal;
• ask the police officer to introduce himself and show his identification. Write down all the details of the police officer and the time you filed a police report;
• call 102 or 112. Report that the officer on duty at the police department or the local police officer refused to accept your application. Indicate his initials, position and date of application;
• file a complaint with the prosecutor's office, investigative committee, or court.

When you contact the police, you may be told that you do not have to write a statement. You should not believe this, the statement must be written either by you, or by the district police officer, the investigator, in your words.

How to track the fate of your appeal to the police

To find out at what stage the consideration of your appeal to the police is, you need to know the number of the notification coupon or the number in the KUSP, about which you must be notified. Then call the police department or come in person, give the number of the registered application - and find out what its fate is.

You should contact the Ministry of Internal Affairs (police) where the application was originally submitted. This should be done 3-5 days after the application, if the police officers have not contacted you themselves.

The procedure for contacting the Ministry of Internal Affairs (police) in the form of an electronic document

There is an online service on the official portal of the Ministry of Internal Affairs of the Russian Federation, with the help of which every citizen has the opportunity to file a complaint or statement of an offense with the Ministry of Internal Affairs (police). The main advantage of this method is the simplicity and speed of filing an application, which is why it is currently most popular among the population to protect their rights.

Citizens' appeals to the Ministry of Internal Affairs (police) in the form of an electronic document:

• is considered in accordance with Federal Law No. 59-FZ of May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation” and
• Order of the Ministry of Internal Affairs of Russia dated September 12, 2013 No. 707 “On approval of the Instructions on organizing the consideration of citizens’ appeals in the system of the Ministry of Internal Affairs of the Russian Federation.”

The procedure for considering citizens' appeals to the Ministry of Internal Affairs (police) in the form of an electronic document is the same as that discussed above when applying in person to the police department:

• electronic appeals from citizens received through the online service on the portal of the Ministry of Internal Affairs of the Russian Federation are registered within 3 days and are considered within 30 days from the date of registration on the portal;
• if necessary, the consideration period may be extended by no more than 30 days , of which the applicant is notified.

In the future, the electronic appeal will be sent for consideration to the territorial police departments if:

• the applicant’s appeal does not contain information about the results of consideration of the identified issues by the relevant territorial internal affairs bodies and
• the resolution of these issues does not fall within the exclusive competence of the units of the central apparatus of the Ministry of Internal Affairs.

An appeal containing questions the solution of which is not within the competence of the Ministry of Internal Affairs of the Russian Federation:

• is sent within 7 days from the date of registration of the appeal on the portal to the relevant body or the relevant official, whose competence includes resolving the issues raised in the appeal,
• with notification of this to the citizen who sent an electronic appeal to the Ministry of Internal Affairs through the online service.

The response to the appeal will be sent in the form of an electronic document to the email address specified by the applicant.

The procedure for using the online service for receiving citizens’ appeals on the portal of the Ministry of Internal Affairs of the Russian Federation:

Step 1. On the website of the Ministry of Internal Affairs of the Russian Federation in the top menu, select "ONLINE SERVICES"

Step 2. In the window that opens, in the “ALL SERVICES” section, select the item “Reception of applications from citizens and organizations.”

Step 3. A list of departments of the Ministry of Internal Affairs for receiving requests will open. Below the list items are the issues that each department addresses. You should carefully read and choose the appropriate department of the Ministry of Internal Affairs (there are 23 in total), which is more suitable for the topic of the appeal.

By default, the central divisions of the Ministry of Internal Affairs open in the tab:

• Main Directorate of Criminal Investigation,
• Main Directorate of Economic Security and Anti-Corruption,
• General Directorate for Migration Issues, and many others.

For example:

• if the application concerns fraud in the field of computer technology, the Internet, then you should submit an application to Department “K”,
• if we are talking about drugs - to the Main Directorate for Drug Control,
• if the question concerns the process of investigating criminal cases - either to the Investigation Department or to the department for organizing the inquiry (depending on which department is considering it).

At the bottom of the tab there is a link to the territorial departments of the Ministry of Internal Affairs (police). If you click on it, a map of Russia will open, which will help you find the regional website of the Ministry of Internal Affairs. You can also fill out an application here. The application will be processed faster because passes the central apparatus.

Step 4. A tab will open with the rules for submitting an electronic appeal. It is important to be sure to read them. Confirm by ticking that you are familiar with the procedure for submitting electronic appeals.

Step 5. A tab opens with the service for receiving requests. When filling out an application form on the website, personal data is automatically collected. Thus, the applicant gives permission to process them.

In the application form you must indicate:

• Full name and position of the person to whom the appeal is addressed (optional);
• select the applicant’s status (individual or legal entity) and fill in the fields intended for entering the relevant personal information;
• your email address;
• telephone number (optional) and location of the offense;
• information about previous requests - date and department (if any);
• clearly and concisely formulate the essence of the appeal;
• attach (if necessary) files to confirm the facts stated in the appeal;
• enter verification text from the image, designed to protect against spam and
• confirm sending the request.

After sending the request, a corresponding notification will appear with the number assigned to the electronic request.

In addition to applying through the online service for receiving citizens' appeals on the central portal of the Ministry of Internal Affairs, citizens can submit electronic appeals (complaints and requests) to the territorial bodies of the Ministry of Internal Affairs (police). To find out the address of the Ministry of Internal Affairs (police) unit and its website with an Internet reception in any region of the Russian Federation, you should follow the link MIA.RF/contacts/sites.

Also in the application form it is necessary to indicate whether the specified issue was previously considered by the Ministry of Internal Affairs (police) and when, or whether it is primary:

• this is necessary so that employees of the Ministry of Internal Affairs (police) can familiarize themselves with the source in more detail, find out what work was carried out and give instructions for additional verification.

Step 6. Checking the status of the request

The Ministry of Internal Affairs portal also provides the ability to track the status of a sent electronic appeal.

To do this, you need to check the status of the request:

• follow the link MIA.RF/request_main/check;
• Enter the request code assigned upon sending.

Legally correct wording in the text of the appeal increases the chances of a positive resolution of the issue. Therefore, you should not neglect the services of the online consultant of my site.

If you have any questions about the violation of your rights, or you find yourself in a difficult life situation, then an online duty lawyer is ready to advise you on this issue for free.

The right to judicial protection of one’s RIGHTS

Terms of consideration

Emails are registered within 3 days, and the law allows a 30-day period for their consideration. In some cases, it may be increased (no more than 60 days in total), of which the applicant is notified accordingly. If its end falls on a weekend (calendar or holiday), then the last day of consideration is shifted to the previous working day.

Legally correct wording in the text of the complaint increases the chances of a positive resolution of the issue. Our portal's lawyers provide citizens with free assistance in writing appeals to government officials. To quickly receive initial consultation on your problem, just fill out the form provided.