Letter of appeal: sample filling, style and form

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How to draw up a document correctly

Filing a complaint to the city administration is one of the effective ways to protect the rights of a person whose interests have been violated in pre-trial proceedings. The results of such appeals often depend on how competently the corresponding claim was filed.

According to Article 7 of the Federal Law of May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation,” an application submitted to the administration of a locality must include the following data:

Full name of the addressee, position of the authorized person to whom the complaint is sent;
Full name of the complainant, place of residence, telephone number and email address for communication;
The circumstances of the situation that needs to be resolved;
Complainant's claim;
Evidence confirming the validity of the submitted claim;
List of attachments to the appeal;
Document submission date.

The application to the city administration is written in two copies. In this case, the official accepting the complaint must make a note of acceptance on the applicant’s copy. This claim may serve as evidence in the event of litigation.

How to properly write a complaint to the city administration

Cities are territorial entities whose residents not only go to work. They live in them.

In order for this life to be worthy, municipalities must contribute in every possible way to this. And if something does not suit citizens, then a complaint should be written to the city administration.

The reality of Russian cities is that many issues are dealt with by non-state bodies. They often do not fulfill their obligations. In many cases, the violations are simply flagrant. You can learn what to do if such situations arise from the text of this publication.

All territorial entities have their own local governments.

They are endowed with fairly broad powers. Solving many problems at the local level is entirely appropriate and even necessary.

In order to have a better idea of what problems you can contact the city mayor’s office, you need to list the cases in which the administration is competent to resolve the issues:

Violations in the field of public utilities.
Inadequate maintenance of local roads.
Issues related to construction in the city.
Problems in the field of ecology, environmental pollution.
Controversial issues about the formation and abolition of municipal organizations.
Violations in the sphere of social policy of the city.

This list can be continued for a long time.

These questions are the most important. They should be discussed separately. The most popular, of course, is a complaint to the city administration about housing and communal services.

Violations in the housing and communal services sector

Housing and communal services can only be described as long-suffering. Reforms in this sector will continue for a long time. At the same time, municipalities play a very important role here.

Of course, the state also makes a lot of efforts to normalize the situation, but, as a rule, these are general provisions and instructions. But the nuances depend on city administrations.

For example, the beginning of the heating season is tied to the climatic conditions of the region. Payment for land (if assigned to an apartment building), included in the rent, depends on the legislation adopted at the local level.

Based on all of the above, the administrations of territorial entities have the right to demand that public utilities properly fulfill their obligations.

A complaint to the city administration against the management company, of course, should come from city residents.

In this case, complaints must be correctly addressed. City administrations have various departments and departments. But we will return to this issue later.

Complaints about bad roads

Another of the eternal moments of Russian reality is bad roads. There are legal requirements for the quality of road surfaces.

When writing a complaint to the city administration about a road, the following circumstances must be taken into account:

in what area of the city is the road located?
whether it is a federal highway or is under the jurisdiction of a municipality;
who carried out the construction of the road;
what caused the complaint, an accident or the inability to move normally on the road.

All of the above questions are quite complex, in such cases it is better to contact a law firm.

The fact is that sometimes it can be quite difficult to determine the ownership of the road. Especially if the city consists of several districts. District administrations are shifting responsibility onto each other and refusing to accept applications, much less necessary measures.

A competent lawyer will be able to expose unscrupulous officials. Assists in drafting and submitting a complaint for consideration.

Violations in the construction sector

The arrogance and greed of construction companies often leads to serious competition between developers for construction sites.

In this case, most often, conflicts arise over sites for infill development. Building new residential areas is not as profitable as building an apartment building in the city center.

At the same time, developers do not think about the comfortable living of citizens who previously lived peacefully. After all, spot construction is always associated with the densification of residential areas.

As a result, this inevitably leads to inconvenience for citizens living near the new building.

Among the reasons that lead to a complaint being written to the city administration against the developer are:

Increased noise level.
Construction on the site of a children's or sports ground.
Illegal logging of forests and parks.
The high-rise building will block views of cultural heritage sites.
Construction equipment creates a danger for citizens living in neighboring houses.
Construction can lead to an environmental disaster.

And these are not all the reasons when conflicts arise between the developer and residents of nearby residential buildings.

Reasons for appeal

The city administration is authorized to resolve problems related to:

with provision of the population with communal resources (electricity, water, and gas supply, heating);
with the procedure for the use and disposal of municipal real estate (residential and non-residential), as well as their lease;
with the arrangement of parking spaces and stops for public transport, as well as other issues related to road activities within the municipality;
with the provision of social housing and other assistance for privileged categories of the population and citizens recognized as low-income;
with the procedure for organizing landfills and garbage removal;
with urban planning activities, registration of permits for development issues;
with cleaning and landscaping work in parks and other objects that are municipal property, etc.

Attention! An exhaustive list of the powers of the administration is contained in Federal Law No. 13 of October 6, 2003. In addition, the activities of city administrations are regulated by regulations issued at the municipal level.

How to file a complaint against a neighbor on a plot of land to the administration?

How to obtain permission to build a house on your own land in 2021, read here.

How to register ownership of a rented plot, read the link:

Important subtleties when drawing up an appeal

The appeal can be sent to two or three authorities at once, putting the appeal in the header.

It is worth noting the need to write appeals and statements in accordance with 59-FZ. This law is not lengthy or readable. But it is very important for drawing up the document.

Obscene and obscene words in messages are not allowed. It is important to take this into account. When indicating requirements at the bottom of the request, do not write “I demand.” First of all, it sounds very funny. Secondly, it's pointless. If the corresponding answer is not given once, then you should write another, but already corrected one. There are many gaps and conflicts of norms in the legislation. Therefore, it is important to find the laws and regulations correctly. It's not difficult if you turn on your brain and approach the matter correctly.

Ways to file a complaint

Today, many citizens are afraid to enter into conflict situations with officials of municipal authorities, even in cases where the latter exceed the powers granted to them.

It should be remembered that any citizen must know how to defend their legal rights and interests if they are violated by the actions of third parties.

Important! Our qualified lawyers will assist you free of charge and around the clock on any issues. Find out more here.

With a competent and serious approach to this issue, solving the problem in your favor will be quite simple. To do this, it is advisable to consult a competent lawyer in advance.

To contact the city administration with a complaint, you must have serious reasons.

If there are any, a citizen has the right to file a complaint and send it in one of the possible ways:

At a personal reception. To do this, you need to visit the city administration and contact the secretary with two copies of the complaint drawn up in advance. One copy is submitted for consideration, and the other remains with the applicant (after the responsible person makes an acceptance mark on it).
By post. If for some reason you cannot contact the administration in person, you can send a complaint through Russian Post. To obtain information about receipt of the appeal by the addressee, the claim should be sent by registered mail with acknowledgment of receipt.
In electronic form via the Internet. Now any city administration has its own official website, where an electronic reception has been created for filing complaints and appeals from citizens.

How to write a complaint to the city administration?

Conflict situations that arise between ordinary citizens and employees of various government agencies are not uncommon in the modern world. Individual officials, and in some cases organizations as a whole, perform their tasks irresponsibly and even negligently.

Citizens who are faced with corruption, bureaucracy, rudeness and other illegal actions on the part of government agencies should immediately file a complaint with higher authorities.

An experienced lawyer who knows all the nuances and features of the current legislation can help solve this problem. To obtain the necessary information as quickly as possible, Russians are increasingly resorting to remote communication with a specialist.

This method of solving problems is not only quick, but also allows you to save the family budget. Due to the fact that you can communicate with a specialist using any device with access to the Internet, citizens can easily compile a list of questions of interest and therefore ask them to a lawyer.

In cases where we are talking about drawing up a complaint about the inaction or negligence of government officials, an online lawyer will help you correctly formulate the document itself, as well as give recommendations regarding the further course of action. When the complaint is ready, it should be sent to the city administration, since it is they who deal with problems related to reporting structures.

Methods and procedure for filing a complaint with the city administration

The current situation has developed in such a way that most Russians are afraid to enter into open conflict with government officials who abuse their powers.

However, citizens must understand that the law is on their side, which means their interests can be protected.

If you approach this process correctly and responsibly, having previously enlisted the support of a lawyer, winning the case will be quite easy.

To file a complaint with the city administration, a citizen must have compelling reasons. If they exist, then you can safely make a claim and send it to the addressee using one of the following methods:

Personal visit to the city administration . This method involves personal transmission of the claim. The citizen must approach the secretary of the organization, having with him 2 copies of the document. One copy is given for consideration, and the second copy is marked with the date of receipt and the incoming number. A copy with a mark remains with the applicant.
Sending a registered letter . If the applicant does not have the opportunity to visit the city administration on his own, an alternative option is a registered letter. In this case, proof that the complaint was received by the addressee will be a delivery notification.
Remote filing of a complaint . This method is available to any citizen with access to the Internet. Today, almost all city administrations have their own official websites. A resource visitor just needs to open a special electronic feedback form and describe his problem.

In accordance with current legislation, a response to a complaint must be provided within 30 days of receipt. The method of notification of the decision will be entirely consistent with the method for submitting the complaint. For example, if you chose to submit a claim remotely, then the decision should be sent to the email address specified in the application.

It is important to understand that if the problem is related to the courts, the city administration will not be able to assist in solving it. This is due to the fact that the court is an individual branch that is not subordinate to legislative bodies or executive structures.

How to properly file a complaint to the city administration?

complaints to the city administration

To date, legislative acts do not have a strict template for a complaint submitted to the city administration. However, the document must meet certain requirements and rules. First of all, we are talking about compliance with business correspondence standards, the absence of errors, inaccuracies and corrections.

The writing style is businesslike. It should not contain emotional statements, obscene language or rudeness. The text volume is no more than 2000 characters.

One of the mandatory requirements is the literacy and validity of the document. It would be useful to supplement the text of the complaint with references to current legislative acts.

It is also important to note that the complaint will not be considered if it does not contain the following information:

FULL NAME. the head of the city administration to whom the document is sent;
Individual information about the author of the complaint and his contacts;
Description of the conflict;
Applicant's requirements;
The date the document was compiled and the personal signature of its author.

The complaint must be supplemented with documents related to the case. This may include witness statements, financial documents and other evidence. If a claim comes from several citizens at once, it will automatically be given top priority and reviewed as soon as possible.

The rules for writing a collective complaint are similar to writing an individual complaint. The only difference is that the document must indicate the personal data and contacts of all applicants.

For those citizens who have not previously encountered such situations, experts strongly recommend entrusting the protection of their interests to a professional. In the future, if representatives of the city administration cannot help a citizen resolve the conflict, it is an experienced lawyer who will help continue the fight against violators by filing an application with the courts.

When writing a statement of claim, citizens will need a copy of the complaint to the city administration or another document confirming that an attempt to pre-trial resolve the conflict took place, but did not bring the desired result. This is due to the fact that the court is a last resort measure and provides for serious consequences for the guilty party. The filing of the main claim may also be accompanied by a petition for compensation for moral damages.

Complaints from citizens

Source: https://myjus.ru/zhaloby/zhaloba-v-administraciyu-goroda/

Time frame for consideration of the appeal on its merits

The city administration considers the application within thirty days from the date of receipt (for issues related to migration, this period is twenty days).

Note! For complex situations, the consideration period may be extended by another thirty days. In this case, the complainant is sent a corresponding notice.

When submitting a complaint to the administration in person, the period begins from the date indicated by the receiving person on the copy of the complaint, which remains with the citizen.

When sending a document by post, the period is calculated from the date of delivery of the complaint to the addressee, which is indicated in the notification.

When sending a complaint electronically, you should understand that technical problems cannot be ruled out, so the appeal may simply not reach you.

Instructions for writing a letter of request

“Dear Valensky A.D!” Correct option: “Dear Andrey Denisovich!” (mentioning the first and patronymic works better for the recipient than coldly formally addressing the last name).
The letter of request completely lacks friendly words and compliments. Correct option: “We know that you have been working for a long time and productively to restore rare populations of hedgehogs and have your own small zoo, and are also a laureate of the state award “Let’s Help Hedgehogs” for 2009, 2011 and 2015.”
There is no convincing argument in the example. Correct option: “You not only conduct independent research and communicate with leading experts in the field of hedgehog eugenics, but also actively help various environmental organizations, and have also repeatedly stated your desire to sponsor any actions related to the creation of a favorable emotional environment for these mammals.” .
“We ask you to donate...” When writing to one person, especially in a business letter, and especially if it contains a request, it is necessary to write the pronoun “You” with a capital letter. Using a different spelling is a clear sign of disrespect or at least inattention of the compiler, which is completely inappropriate in such a message. Correct example: “We ask you to donate.”
The main part of the request letter contains either too little or too much specificity. The essence of the Foundation’s work should be described in more detail, but at the same time provide the reader with the opportunity to independently choose the amount of the donation. There is no apparent need to indicate the specific date of receipt of the response: its mention must either be justified or excluded from the body of the letter. Correct example: “Due to your interest in the problem, we sincerely ask you to make a donation to our Foundation, which since 2009 has been collecting information about the size of hedgehog populations in the Moscow region and the conditions of their existence, as well as developing projects for the relocation of disadvantaged animals to more comfortable places. You can make a transfer to our bank account 1234567890 or, by contacting our representative, choose any other convenient way to help hedgehogs. If it is not difficult for you, please respond to the letter no later than August 25 of this year: already at the beginning of September we are launching a large-scale and expensive project, in which you can also participate.”
The above letter of request and conclusion are also missing. Correct example: “We hope for your understanding and sympathy. We are always ready to answer any questions you may have and take into account any comments you may have. Healthy and happy hedgehogs are the future of our ecology!”
There is no final formula of politeness in the message asking for a donation. This, like most other blunders, indicates either the sender’s inability to compose a business letter (how then can he be trusted with money?), or his clear disrespect for the addressee. Correct example:

Thank you in advance for your assistance!

Deputy First Chairman of the Foundation

L. M. Petrov.

Although request letters are written in free form, it will be useful for the writer, especially one who has not previously had such experience, to become familiar with samples of the most common messages.

About the allocation of money

If you need to seek help or benefits from an investor, sponsor or lender, you should issue a letter requesting funds.

About delivery of goods

Sometimes it is necessary to ask the supplier to shift the delivery time of goods in one direction or another or to place an order for a new batch as soon as possible.

About deferred payment

It is not always possible to pay the lender on time. In order not to aggravate the relationship, the borrower is recommended to send a letter to the lender requesting a deferred payment.

If the landlord decides to raise the rent, or some time after the contract was signed, the tenant realizes that he could spend less, you can try to rectify the situation by sending a letter to the other party asking for a reduction in the rent.

It is not always the seller of a product or service who offers regular or especially profitable customers participation in a discount program. Sending a letter asking for a discount will help achieve fairness while maintaining excellent relationships between the parties.

From time to time, even the most respectable borrower or client forgets about the next installment or the obligation to pay for a purchase. A letter asking for payment of the debt will help to gently point out his inappropriate behavior.

If the issue is not purely financial and a citizen or organization needs comprehensive assistance, they can get out of the situation by writing and sending letters to several influential recipients asking for assistance in resolving the issue.

There are several guidelines for sending formal messages asking for help or assistance:

It is better to use paper versions of the document, not electronic ones, sent by courier or registered mail via Russian Post. This approach will show not only the sender’s special interest, but also his willingness to go to the extent of receiving a response to certain expenses, which will certainly create a positive impression on the recipient.
In some cases, it makes sense to write a letter by hand (of course, in handwriting that is easy to read and pleasing to the eye) and on good paper. This method is unlikely to be suitable for mass mailings, but it will definitely help to interest a specific recipient.
Letters are necessarily registered in the journal of outgoing documents of the sending organization, and upon receipt - in the journal of incoming documents of the recipient. If correspondence is between private individuals, there is no need to register messages.

If there are several applicants, then they should sign each other.

Before figuring out how to write an appeal to the administration, it is worth understanding that any appeal of this kind should begin with a petition. The letter is written by hand on an A4 sheet of paper with a blue ballpoint pen. First, you need to correctly compose the “header” of the letter. Indicate to whom exactly the petition is addressed, and who exactly is applying.

Under your last name, it is advisable to indicate your residential address and contact telephone number. Then, departing about three lines from the “header”, you should write the word “Petition” in the middle and start writing the text. First, you need to briefly describe the reason for your application, and then indicate your problem in full.

There are no strict rules for writing a petition; the main thing in such a task as writing a letter of appeal is to clearly indicate the essence of the problem.

For example:

conduct a fact check;
organize major repairs of the road section;
determine the period during which these measures will be taken;
personally control the execution;
bring to justice officials who showed negligence (inaction), etc.

At the end of the complaint, the applicant may indicate that in the event of an unlawful refusal to take action or untimely consideration of the appeal, he is ready to appeal to the prosecutor's office or court.

When a complaint may be left unanswered

The legislation does not provide for a special form for complaints to the administration, so the appeal can be drawn up arbitrarily. However, in some cases the claim may be left without consideration.

Such cases include:

the complaint is submitted anonymously or does not indicate the return address of the applicant;
the document is not signed by the citizen;
the text of the appeal contains profanity and insults;
the document is written illegibly (therefore it is better to type the complaint on a computer and then put a date and signature on it);
the text of the complaint does not reflect a request to the administration, it only describes the situation;
the complaint was filed by the citizen earlier, the situation has already been considered by the city administration.

Watch the video. Contacting the administration:

Established forms of appeals and applications

And in the fall, they unrolled the Gastronomic Map of Russia on the main square of the city and set a world record by embracing Mashuk. The city administration is a local government body. In this article we will tell you how to correctly draw up and send a complaint to the city administration, how long it will take to consider it, and how to get acquainted with the results of its consideration.

Hello, Vladimir Abdualievich! People walk along the road, which is all broken, there is a hole in the hole! On the lawns! Mothers with strollers and children are forced to move along the road! In rainy weather, you can’t get through at all, just dirt and puddles; in hot weather, there’s dust! And the area is young, there are a lot of children who are forced to go to school along the highway! Where is the concern for citizens? What is a sidewalk? A vitally important object of any city, which is associated with work, study, and walking of citizens. This is tone.

Write a letter Dear site visitors! From this page you can send an appeal to the administration of the urban district of Bor, the Head of local government of the urban district of Bor, the Head of the administration of the urban district of Bor, deputy heads of administration, heads of structural divisions of the administration, a request about their activities. Applications in written form can be sent by regular mail to the address: , Nizhny Novgorod region,

Where to complain about the inaction of the administration

If, after the expiration of the period established by law for consideration of the complaint, a response from the city administration has not been received, the applicant has the right to appeal to other authorities.

You can submit a complaint about the inaction of the administration:

the head of the municipality (sample complaint here). Such treatment does not always bring the desired result, but in some situations it can help resolve the problem;
to the prosecutor's office (sample complaint here). The employees of this body are entrusted with the functions of supervision and protection of compliance with constitutional rights and the legality of actions performed by employees of the municipal government;
If it was not possible to resolve the situation pre-trial, the complainant has the right to file an application with the court (a sample claim is here).

What rights do complainants have?

Citizens who filed a complaint have the right:

Monitor the work of authorized persons and authorities;
Receive information about the intermediate stages of consideration of the complaint, if this does not violate the interests of third parties;
Get a response to your complaint;
Challenge the administration's decision in court.

Citizens and collectives have the right to expect that an authorized official will thoroughly and promptly consider the complaint and take measures to restore their legal rights and freedoms. Those who apply can also:

monitor the progress of the work using the complaint registration number;
get acquainted with intermediate results, documents and materials, unless this violates the law on state secrets or the rights and interests of others;
receive a written, reasoned response to your complaint;
challenge this answer in court.

The administration is obliged to accept a citizen’s application if the problem falls within its scope of authority, for example a claim against the housing office. At the same time, it will not consider complaints about unsatisfactory court decisions and the activities of local federal executive bodies (prosecutor's office, bailiffs, investigations, etc.).