Where in Moscow to complain about a snow-covered yard and ice on the sidewalks

Legislation

The Federal Law “On Water Supply and Sanitation” dated December 7, 2011 No. 416-FZ ensures the fulfillment of the obligations of organizations and citizens.
The Housing Code of the Russian Federation establishes criteria for the quality of provision of utility services.
The Federal Law “On the Protection of Consumer Rights” dated 02/07/1992 No. 2300-1 lists the rules of interaction between sellers (suppliers) and buyers, defines the concept of quality of services and goods, and prescribes the mechanism of the ZPP.
Federal Law “On the procedure for considering appeals from citizens of the Russian Federation” dated May 2, 2006 No. 59-FZ is applied in the event of complaints received about the work of state, municipal or private enterprises.

Where can I complain?

Vodokanal maintains urban water supply networks. The most common reasons for requests:

Unreasonable collection of fees for water supply, issuance of debt, refusal to recalculate and write off.
Supply of water of inadequate quality, with foreign impurities and odor. This is a serious violation that requires the involvement of specialists from Rospotrebnadzor, identifying the causes and establishing damage to the environment. Liability is possible up to and including criminal.
Failure to eliminate faults in the area of responsibility: lengthy repairs of underground pipes, lack of covers on manholes.
Lack of water supply for a long time.

As a rule, the consumer enters into an agreement with the management company, and that, in turn, with the Vodokanal enterprise. Therefore, when questions arise about water supply, you should find out the problems at the level of the management company (problems can arise inside the house), and then proceed with your complaints to the resource supplier.

Free HOTLINE:

Msk +7 (499) 938 5119

From PB +
7 (812) 467 3091
Fed +
8 (800) 350 8363

If the written request to eliminate violations was not responded to (representatives of Vodokanal) or refused, you can go to higher authorities.

How to correctly, and most importantly, where to complain about the water utility

Vodokanal provides technical maintenance of water supply networks. Usually this is a structural unit of the administration of a locality or a separate organization.

Interacts with subscribers through the management company.

Where can I complain?

Vodokanal maintains urban water supply networks. The most common reasons for requests:

Unreasonable collection of fees for water supply, issuance of debt, refusal to recalculate and write off.
Supply of water of inadequate quality, with foreign impurities and odor. This is a serious violation that requires the involvement of specialists from Rospotrebnadzor, identifying the causes and establishing damage to the environment. Liability is possible up to and including criminal.
Failure to eliminate faults in the area of responsibility: lengthy repairs of underground pipes, lack of covers on manholes.
Lack of water supply for a long time.

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If the written request to eliminate violations was not responded to (representatives of Vodokanal) or refused, you can go to higher authorities.

To Rospotrebnadzor

This is a government body that is designed to monitor compliance with sanitary standards and consumer rights by organizations and enterprises of various types. This is the authority where you need to complain about the water utility if its workers did not fix the potholes in the yard after repairing the pipes, there are no covers on the manholes, and they responded to the written request of the residents with an unsubscribe.

Rospotrebnadzor has set up a hotline where you can call 8-800-1000-0004 and get free advice on an issue of interest.

How to write a complaint

Let's look at the rules for drawing up using the example of the administration and the prosecutor's office:

The header indicates the name of the prosecutor's office or the full name of the head of the administration.
Next, the applicant writes his full name and address.
Then follows the name of the document - Complaint.
The main part contains a detailed description of the essence of the conflict: how the water utility violates the rights of citizens, what work it has not completed. It is necessary to indicate the actions that were taken to resolve the dispute independently, and which authorities have already been contacted.
At the end, the date of preparation of the document and signature are indicated.
The attachment will include correspondence with the organization, other authorities, photographic materials, and testimony.

complaints

results

Different authorities have different powers to restore the rights of citizens violated by water utility workers.

The administration is a local government body; it does not have punitive methods of punishment. Therefore, officials can only demand in writing explanations and elimination of problems.

The State Housing Inspectorate has a wide range of capabilities, including inspection of the organization’s activities. Based on the results of the procedure, inspectors will issue an order to eliminate violations and may impose an administrative penalty in the form of a fine.

Based on a justified complaint, Rospotrebnadzor initiates an unscheduled inspection of the organization. Title documents, acts of acceptance of repaired objects, and settlement transactions will be examined. If necessary, water samples will be taken for analysis. As a result, the organization will receive an order to eliminate violations, and a fine will be imposed on officials.

The prosecutor's office will evaluate not only the legality of the water utility's actions, but also the completeness and legality of the work of government bodies. As a result of the inspection, the prosecutor has the right to initiate an administrative case and impose a fine. If fraud is discovered, the case will be taken to court.

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To the administration

The administration of the locality is interested in the proper maintenance of the city territory, its communications, and orders repair and construction work, including water supply networks. Therefore, if the water utility violates its obligations, you can complain to the local administration. To do this, you need to write a statement in two copies, stating the essence of the detected violations and demanding their elimination.

The complaint is registered at the reception, leaving one of the copies with you, or the document is sent by mail.

To the housing inspection

GZHI controls the activities of enterprises in the field of housing and communal services. Unfair performance of work by the water utility is a direct violation of contractual obligations, in some cases – non-compliance with the rights of citizens. If complaints to previous authorities remain without a positive response, you can complain to the Housing Authority. To do this, draw up an appeal according to a standard template and deliver it in person or by mail.

IMPORTANT! State authorities accept complaints on their official websites, as well as through online resources - State Services and RosZhKKH. There you can also see a sample, an example and receive a claim form.

To Rospotrebnadzor

Rospotrebnadzor has set up a hotline where you can call 8-800-1000-0004 and get free advice on an issue of interest.

How to write a complaint

Let's look at the rules for drawing up using the example of the administration and the prosecutor's office:

The header indicates the name of the prosecutor's office or the full name of the head of the administration.
Next, the applicant writes his full name and address.
Then follows the name of the document - Complaint.
The main part contains a detailed description of the essence of the conflict: how the water utility violates the rights of citizens, what work it has not completed. It is necessary to indicate the actions that were taken to resolve the dispute independently, and which authorities have already been contacted.
At the end, the date of preparation of the document and signature are indicated.
The attachment will include correspondence with the organization, other authorities, photographic materials, and testimony.

Terms of consideration

In accordance with current legislation, the standard period for reviewing citizens' letters is 30 days. But there are some nuances:

If the response does not require further investigation or the violations are corrected promptly, government agencies have the right to complete the review and respond to the complaint before the expiration of the 30-day period.
If additional time is needed for a detailed investigation, the applicant is given a reasoned response to extend the inspection period. But this interim response must be issued within the time period specified by law - 30 days.

Payment for replacement of risers

Government Decree No. 491 of 2006 “On approval of the Maintenance Rules...” indicates that heating and water supply pipelines are common property.

For this reason, repairs and replacements are carried out at the expense of funds that are regularly paid by apartment owners. Therefore, the management company charging additional funds for repairs will be illegal. In this case, property owners need to understand that this money is used to carry out repairs to shut-off valves located directly in the apartment.

Further replacement is carried out at the expense of the owner. The basis for establishing such a rule is that the equipment located on the premises is the property of a citizen. For the replacement of taps, the management company may request a certain amount, and the apartment owner has the right to refuse.

If violations are committed, you can write a complaint to the Housing Office . If the document is ignored, the application is sent to the State Housing Inspectorate.

Please note: funding for the maintenance of socially rented apartments is provided by the municipal authorities. A citizen only needs to write an application for a replacement and wait for the actions of the authorized bodies.

results

Different authorities have different powers to restore the rights of citizens violated by water utility workers.

The administration is a local government body; it does not have punitive methods of punishment. Therefore, officials can only demand in writing explanations and elimination of problems.

Where can you complain about a water utility?

Legal relations between the consumer and Vodokanal are regulated by Federal Law No. 416 “On Water Supply and Sanitation”. That is, all claims that the subscriber has regarding the above problems must be resolved within the framework of this law.

There are several authorities to which a citizen can turn if he disagrees with the actions of Vodokanal.

Housing inspection

This is an executive body that was created and is engaged precisely in protecting the rights of owners of residential premises. In addition, its functions include control and supervision of the fulfillment of obligations by various offices and the rules for the provision of housing and communal services.

Each subject of the Russian Federation has such an organization that deals with housing and communal services issues within the framework of the law. In particular, her main occupation is to monitor how Federal and regional legislation in this area is observed.

Protecting the rights of residents is her direct responsibility. Other powers of the housing inspection include: resolving disputes regarding improper maintenance of residential premises, repairing residential premises, monitoring the size of utility bills, installing metering devices and all those issues on which disputes most often arise.

Administration

In this case, we mean the district administration on whose territory the residential premises where the dispute arose is located. However, in most cases, when filing a complaint with such an administration, a citizen may not even count on an answer, since this department prefers to shift most questions to other organizations. These can be called Rospotrebnadzor or the prosecutor's office. An exception may be mass complaints.

Also, the maximum that the administration can do is to take control of how this or that problem will be solved. That is, if an individual citizen files a complaint with the administration, it will not be accepted for consideration, but will certainly be redirected where it should be.

A homeowners' association is a non-profit organization created by the owners of premises in an apartment building. Already at the stage of building a house, communities can be created through which certain issues are resolved.

Complaint against Vodokanal: where to complain, sample, how to file a complaint

Vodokanal is a public utility company whose activity is water supply and sewerage in some cities of Russia. Subscribers who are forced to cooperate with this structure are not always satisfied with its work, so complaints are quite common.

Let's look together at where and how you can complain about the incorrect operation of this structure.

Where can you complain about a water utility?

There are several authorities to which a citizen can turn if he disagrees with the actions of Vodokanal.

Housing inspection

Administration

In this case, we mean the district administration on whose territory the residential premises where the dispute arose is located.

However, in most cases, when filing a complaint with such an administration, a citizen may not even count on an answer, since this department prefers to shift most questions to other organizations.

These can be called Rospotrebnadzor or the prosecutor's office. An exception may be mass complaints.

HOA

The responsibilities of the HOA include: using residential premises in accordance with all norms and requirements, paying for housing and communal services on time, complying with laws in terms of managing the house, participating in the maintenance of the house, and major repairs.

In addition, the HOA has the following rights: to set the amount of utility bills, draw up estimates and provide services at the request of the owners, etc.

Rospotrebnadzor

This is a federal service created to protect consumer rights. All rights and obligations of Rospotrebnadzor are regulated by Resolution No. 322 of June 30, 2005.

The main activities of Rospotrebnadzor include: sanitary and epidemiological control, consumer rights, coordination of the activities of different departments, collection of statistical data, etc. Rospotrebnadzor must control companies that provide housing and communal services to the population.

Rospotrebnadzor must conduct unscheduled inspections of all requests and complaints from citizens. The only point is that anonymous requests are not subject to consideration. All checks must be agreed upon with the prosecutor's office, otherwise they will not have legal force.

If a case of violation of consumer rights is identified, then an inspection must follow. The same applies to violations of consumer rights in the housing and communal services sector.

It is very convenient that you can file a complaint with Rospotrebnadzor online. To do this, you will need to register on the State Services portal, otherwise everything is quite simple.

You can also write a complaint during a personal visit and attach supporting documents.

Prosecutor's office

This is a system of bodies that monitors compliance with the Constitution of the Russian Federation and all laws in force in Russia. The prosecutor's office exercises control over all companies and enterprises operating in Russia.

Every citizen has the right to write an appeal using a standard form to territorial offices or even to the central office. It is important, of course, to follow the order: if the response from the territorial unit does not satisfy the citizen, only then should a complaint be made to a higher authority - the central office.

Based on a consumer complaint, the prosecutor’s office will also check the activities of Vodokanal and the legality of its decisions. It is advisable to contact the prosecutor’s office even if Rospotrebnadzor for some reason did not consider the complaint or it was refused.

Especially often, the prosecutor's office is contacted about increased payments, debts, penalties and fines for housing and communal services that are not clear from where they came from. If serious violations in the work of Vodokanal are revealed, then legal proceedings follow.

A complaint to the prosecutor's office can be submitted in the following ways:

During a personal visit to the prosecutor's office, at a reception with an employee.
Personally to the prosecutor, having in hand the printed text of the complaint.
By registered mail by mail, sending it to the territorial authority located at your place of residence.
Using the official website of the Moscow Prosecutor General's Office in electronic form. Such requests are always forwarded to local authorities and reviewed within 7 days.

Court

This is a government body that administers justice. It is no longer a complaint that is sent here, but a statement of claim against the organization providing services or against which there are claims. In particular, if it was not possible to solve the problem with Vodokanal with the help of the above authorities, then the citizen has every right to go to court to protect his rights and to resolve the dispute.

How to legally file a complaint

It is very convenient to submit complaints online. In this case, there is a ready-made form and sample answers; you just need to insert the one that reflects the specific controversial situation. In the same electronic form, you can attach scanned supporting documents and all necessary materials.

If the complaint is made in the usual way, then you need to write a heading indicating the addressee and the applicant. Next comes the name of the document - “application”.

Only after this can you begin to present the complaint itself. There is a main part of the text for this; the situation is fully described here, without profanity or descriptions of emotions, only facts.

At the end, if any, all attached evidence is rewritten.

When filing a complaint, the following requirements must be observed:

Do not include obscene language or threats in the text of the complaint. Speech should be formal and polite.
The situation must be described as clearly and clearly as possible, without contrived moments or lies: every fact will be verified.
Each accusation against Vodokanal must be substantiated by relevant regulations and documents.
You can demand legal action.
If there are refusals from some authorities, you need to describe this fact and attach evidence.

Sample complaint

We have provided several sample complaints. You can download all of them to your device, print and fill out them yourself following our tips above.

Download! Sample complaint against Vodokanal.doc

Download! Sample complaint against Vodokanal for lack of water.doc

Download! Complaint to Rospotrebnadzor against Vodokanal regarding violations of sanitary and epidemiological requirements for drinking water.doc

Deadlines for consideration

After the complaint is sent to the above authorities, there is a certain period for its consideration. According to Federal Law No. 59, a standard deadline has been established for the consideration of complaints against Vodokanal. It is 30 days.

If any investigations are needed, the period may be extended, but the addressee must be notified of this. The period may be extended if the complaint is forwarded to other authorities. Here, after registration, the standard 30-day period also begins to apply.

In all of the above authorities, the period for consideration of a complaint is a month, with the exception of the prosecutor’s office, which considers complaints within 15 days. If a prosecutor's inspection is required, the period will also be 30 days.

Source: https://homeurist.com/zpp/zhaloby-zpp/kuda-zhalovatsya-na-vodokanal.html

What do you need to understand?

The specific name “Vodokanal” is given to enterprises located in various cities. In accordance with the name of the city, a prefix is added to this name (as an example: Mosvodokanal, Yaroslavlvodokanal, etc.). Often these enterprises have the status of joint-stock companies, and in terms of production volumes they capture a large part of the market for such services in the region.

The State Housing Inspectorate warns citizens that obligations for the maintenance and repair of water supply and sewerage systems rest with the Management Organization, and supply issues are regulated by the water utility. Therefore, you should first categorize the problem itself, and only then decide where to file a complaint against the water utility.

The legislative framework

The main federal law regulating the legal relationship between consumers and representatives of the water utility, as well as the rights and obligations of both parties, is Federal Law No. 416 “On Water Supply and Sanitation.” Writing a claim against a water utility using available samples is permitted within the framework of this law.

What other laws allow you to write a complaint against a water utility and determine the content of samples and forms:

Federal Law No. 59, which regulates the procedure for considering appeals and requirements for both parties to legal relations: the applicant and the addressee (the organization where the complaint against the water utility is filed).
Federal Law No. 152, which considers the rules for the safety of personal information of citizens and their handling.

It is the first of these legislative acts that is of greatest importance. It affirms the addressee’s obligation to register all incoming applications and respond to them within the prescribed time frame. In this case, the applicant is accordingly required to correctly fill out the complaint. If you write a claim against a water utility in the wrong format, the institution has the right to leave it without action.

How to write correctly

An important aspect of civil complaints to all state and large private enterprises today is the variability in the methods of filing them. In most cases, you can deliver the claim in person or write it in the form of an electronic sample. For the latter option, as a rule, special online forms are provided on official websites.

How to write a complaint against a water utility. Requirements:

The appeal must be personal (not anonymous) and contain contact information for contacting the applicant. If the organization does not have information about where to send the response, then consideration of the complaint against the water utility may be refused.
For ethical reasons, it is prohibited to write threats and obscene statements in the text of a complaint.

Internet reception centers are also available at water utilities in large cities of the Russian Federation. Where to write if they are absent? Employees' email addresses are also made publicly available, to which you can also write a complaint. The previously mentioned legal framework does not contain specific forms and samples of such complaints. They are filled out in accordance with certain legislative and office work standards.

How to write a statement to the prosecutor's office for a water utility

Vodokanal provides technical maintenance of water supply networks. Usually this is a structural unit of the administration of a locality or a separate organization.

Interacts with subscribers through the management company.

What do you need to understand?

What other laws allow you to write a complaint against a water utility and determine the content of samples and forms:

Federal Law No. 59, which regulates the procedure for considering appeals and requirements for both parties to legal relations: the applicant and the addressee (the organization where the complaint against the water utility is filed).
Federal Law No. 152, which considers the rules for the safety of personal information of citizens and their handling.

Where to file a complaint about a water utility

After considering the legal framework and registration procedure, as well as ways to file a complaint about the work of the water utility, the question remains open about where exactly it should be delivered. In this case, there are several options depending on the specifics of the problem. However, there is no prohibition on transmitting a message to several places at once.

To the housing inspection

Depending on the level, housing inspections carry out state or municipal control of the activities of enterprises in the housing and communal services sector. Complaints regarding the operation of the water utility in the city of Moscow are handled thanks to the Internet services actively operating here: State.

When contacting territorial offices, electronic forms are often used on the official portals of the city or government authorities. They involve filling out fields about the applicant’s personal and contact information, as well as the text of the problem itself. As elsewhere, there is the possibility of attaching additional materials.

To the administration

If we are talking about a large city divided into several districts, then in this case there are most likely several district administrations. The question arises about where it is better to contact: the administration of one of the city districts or directly to the central office, as the main authority.

The answer should be based on the specifics of the work of local authorities. City halls and administrations perform standard organizational functions regarding the formation and distribution of the budget, the establishment of various regulations and the promotion of regional development. In this regard, the central authorities are certainly interested in solving individual problems of citizens.

Nevertheless, they shift the direct function of verification to the competent authorities (the same prosecutor’s office or Rospotrebnadzor). However, depending on the severity and scale of the problem (receipt of an individual complaint or mass claims against the water utility), the territorial administration will take on a control or supervisory function to resolve the problem.

The public should not count on the possibility of receiving an answer from the administration on any of the questions asked. If complaints are received here regarding the functionality of the water utility that are not within the competence of the authority, they may not be accepted for consideration, which is permitted under Federal Law No. 59. But further redirection to the correct addressee will be carried out in any case.

To Rospotrebnadzor

This is one of the most common versions that arises among citizens in response to the question of where to go regarding a problem with the water utility. Indeed, it makes sense to write here if the rights of citizens (consumers of the services of the specified organization) are violated or if even third parties discover the negative impact of the water utility on the environment.

The organization protects the rights of citizens on the basis of government decree No. 322. At the same time, it has the right to conduct control, supervisory and inspection activities. Accordingly, complaints are categorized based on the need for an unscheduled inspection or the absence of such a condition (which is reflected in the samples of online complaints on the website).

A slight difficulty for Internet users who want to write an application on the website is the need to register with the ESIA (Government Services portal). However, such a requirement applies only to those samples of complaints that are supposed to trigger an unscheduled inspection of the water utility.

To the prosecutor's office

This organization performs supervisory functions over all kinds of enterprises. This is a single all-Russian structure, which includes the central apparatus and territorial branches. You can write an appeal using standard templates to any of the specified multi-level addressees. However, the head office can lower the request to a lower level - to the specific region where the problem occurs.

It is worth writing to the main office after receiving an unsatisfactory response from the territorial unit where the citizen previously applied. In this case, both a question will be raised about the main problem, and doubts will be expressed about the competence and professionalism of the local prosecutor’s office specialists.

The prosecutor's office, like Rospotrebnadzor, has the opportunity to conduct an unscheduled inspection of the activities of the water utility based on a complaint received. The result of studying the alleged violation may be orders, fines and the initiation of legal proceedings in court (from the prosecutor's office itself). However, where is it better to contact: Rospotrebnadzor or the prosecutor’s office?

It is worth noting that the prosecutor's office is an example of a higher supervisory institution. Therefore, its employees have the right to consider complaints that were rejected by the same Rospotrebnadzor. That is why the prosecutor's office can be both the primary and secondary addressee for sending a complaint.

Sample claim

The procedure for filing a complaint form online is much simpler. In this case, the user works with a ready-made form, in which the fields to be filled out are already specified. Accordingly, he does not need to think about how to write and arrange the necessary blocks on the page. At the same time, attaching additional materials about the activities of the water utility is often possible here in the form of scans or files.

How to write a complaint against a water utility. Contents of the written sample:

A header indicating the name of the addressee and information about the applicant.
The name of the document is “Application”.
Main text part.
Requirements.
Signed and dated.

The main part of the text should contain a description of the situation and a request for its solution. The latter can be written as a list that will reflect specific requirements. It is recommended to confirm your rights and the fact of their violation with legislative references, as well as evidentiary materials (documents, audio, video recordings, photos). It is better to list the evidence at the end of the complaint and then attach it to it.

How to write a complaint to the water utility

Help from a lawyer on this issue

A complaint to a water utility is most relevant for direct consumers of services in the event of a violation of their rights and interests.

Complaints vary somewhat depending on the specifics of the situation, so it is necessary to understand where exactly they can be directed. If the addressee has suitable competence, the complaint will be considered in a timely manner.

The likelihood of receiving a satisfactory answer for the applicant depends on the correctness of the complaint according to the available samples.

Sample claim

How to write a complaint against a water utility. written sample:

A header indicating the name of the addressee and information about the applicant.
The name of the document is “Application”.
Main text part.
Requirements.
Signed and dated.

The main part of the text should contain a description of the situation and a request for its solution. The latter can be written as a list that will reflect specific requirements.

It is recommended to confirm your rights and the fact of their violation with legislative references, as well as evidentiary materials (documents, audio, video recordings, photos).

It is better to list the evidence at the end of the complaint and then attach it to it.

Reasons

Vodokanal is responsible for maintaining city water supply networks. Any violations of the law and the rules of work/water supply may entail the need to file a complaint with various authorities. However, it should be remembered that complaints may often remain unanswered, which gives you a reason to contact other bodies whose responsibilities include control over government entities. The grounds for filing a complaint against Vodokanal can be very different. Here are some of them:

unsubstantiated debts for water that you did not use (for example, from a water pump on the street that has not been working for a long time);
insufficient water pressure in home pipes;
long repair works on the street, as well as noise from them;
unsafe circumstances of the work - for example, it takes a long time to fill up the ground dug up to replace pipes, which can cause harm to people and animals;
unsafe situations with manhole covers on roads;
low-quality water with impurities of metals and other substances (expertise is needed);
flooding of houses due to inaction of services;
cessation of water supply for no reason and for periods exceeding legal norms;
emergency state of communications.

Legal basis for changing risers in apartment buildings

Replacing pipes in an apartment cannot be done by a citizen independently, because the water supply system is considered as a common property of the house.

In accordance with Article 36 of the Housing Code of the Russian Federation, communications that are used to service several residential premises will act as common property, with powers and responsibilities for all residents of the apartment building.

For this reason, the owner of the premises cannot independently change the equipment. Notices must be sent of such property. Replacing pipes or restoring them is part of the capital and current repair program. In the latter case, it means eliminating minor faults.

Major repairs involve a large amount of work. Each citizen who has the rights of ownership of premises in an apartment building is responsible for paying for the provided housing and communal services, for example, making repairs in the house. The amount is included in the receipt sent to the citizen to pay for housing and communal services.

Repair of a sewer riser is carried out after a serious problem occurs. Funds collected are used to carry out repairs and maintain property belonging to all residents of the house.

Important! If a citizen wants to replace the riser on his own, he will need to contact all neighbors with this proposal. After this, the application is sent to the management company (MC).

Replacing the riser

For each house, a system has been developed consisting of 3 risers: water, sewerage and heating. Each of them is replaced separately, if such a need arises.

Often the following stages of repair can be distinguished:

the riser is closed to avoid water leakage and water is drained from the pipes;
old elements are removed. Difficulties may arise with respect to such parts, especially when renovation work is carried out on several floors at once;
new pipes are being installed;
all communications are restored and checked for leaks or malfunctions.

It is best to change the heating riser in the entire house at once. This solution will help to avoid difficulties during work; in addition, if an accident occurs, it will be possible to eliminate the problem in a short time. Repair is related to the selection of pipes that are suitable for installing the system.

Where to complain

You can file a complaint against the water utility to different authorities, depending on the violation. Below we will look at each of them in more detail.

HOA and Vodokanal

As a rule, relations with the water utility are regulated by management companies of residential buildings or authorized housing and communal services organizations. Therefore, if something happens to the water supply inside or near the house, it makes sense to first file a complaint with the Criminal Code. This must be done only in writing in the following ways:

In person, at the reception of citizens of your management company, the complaint is submitted in two copies so that the company representative signs one of them. Evidence of the violation must be provided in copies;
by registered mail with notification to the management company - usually used if company representatives refuse to accept the complaint personally. Sending the letter via Russian Post will ensure that your application cannot be rejected.

If the management company cannot solve the problem (for example, pipes or repair work were not carried out in the jurisdiction of the management company), an appeal should be sent to Vodokanal itself. As a rule, it is a division of the Administration of your city, so information about addresses and reception hours should be found on the administration’s website. Filing a complaint with a water supply organization or city water utility is possible in three ways:

a written request using a registered letter with notification addressed to the head of Vodokanal;
personal submission of a written complaint to the office;
filling out an online form on the appropriate resource (often not available in all regions).

Copies of evidence, photographs, videos and other evidence confirming the problem must be attached to the complaint. Such a complaint will be considered for 30 days.

Prosecutor's office

If any violation of laws occurs, lawyers advise contacting the prosecutor's office immediately. However, according to the law, this may be unlawful if you do not send a copy of the complaint to the Vodokanal itself or the Criminal Code along with an appeal to law enforcement agencies. It is necessary to list the filing authorities at the very beginning of the text of the complaint, so that the prosecutor has an idea of your lawful actions and does not refuse to consider the application.

The prosecutor's office is able to consider complaints that relate to any offenses on the part of the water utility or the management company. This is especially true for the unlawful collection of funds for the use of water from long-closed pumps, increased payments, incomprehensible interest or penalties for long-standing billing periods, etc. After the prosecutor's office considers your complaint, a trial may be held if Vodokanal's violations are too serious and require compensation (for example, cases of open manholes that caused injuries to people or pets).

Filing a complaint to the prosecutor's office is carried out through the following channels:

personally to an employee of the prosecutor's office against a signature on one of the copies;
personally to the prosecutor at an official reception of citizens with the printed text of the complaint;
by mail to the territorial prosecutor's office at the place of your residence (or the problem arose);
using an electronic form on the website of the Moscow Prosecutor General's Office with subsequent redirection of the complaint to the local authority (additional 7 days for consideration).

Upon registration of a complaint, the prosecutor is obliged to conduct an inspection of the actions or inactions of the water utility and make a decision regarding the situation that has arisen. If a decision cannot be made by law (which is rare), the prosecutor's office will send you an explanatory answer about where else you can turn and whether it is possible at all.

Rospotrebnadzor

This organization will consider your complaint if it concerns the provision of low-quality services by the water utility or violation of clauses of the contract with you (if you have a contract). Most often, complaints about improper bills, delayed repairs, insufficient water pressure in pipes, etc. are considered. Any violation of your consumer rights will be investigated, and after that Rospotrebnadzor will issue an order to Vodokanal or the responsible organization. The complaint is filed through the official channels of the department:

personal submission or registered mail to the address of the territorial body of Rospotrebnadzor with copies of evidence and documents;
online submission on the website with a limit of 2000 characters for appeal.

Online submission

You can submit a complaint not only in writing, but also electronically. To do this, you will need to use the State Services portal and go through the registration and identity verification process.

To make an appeal via the Internet, you will need to go to the main page of the site, open the available projects and select “Pre-trial appeal”. Next, you will need to fill out a form and send it to a certain authority.

Remote access is also available on some authority websites. To become familiar with the availability of such an opportunity, you must visit the website of the regional authority.

A complaint against a water utility must be filed in accordance with certain rules. Despite the absence of a strict form, residents must adhere to certain conditions, without which the application will not be processed by the authorities.

Where to complain about water quality:

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Discussion: 2 comments

Anya says:
03/31/2019 at 07:15
It is useless to write complaints to the city administration, there is unlikely to be a reaction, you need to immediately write above, there is hope that Rospotrebnadzor will be able to somehow help the problem. If there is no reaction, you need to write again. How long does it take for organs to respond?
Answer
Labko A.G. says:
08/02/2019 at 23:50
I reviewed all the complaints about the inability to register on the water utility website and completely agree with them. I waste time on all the intricacies and nothing. That video where the water utility worker tells how to register was filmed more as an excuse and not for real help because... links to non-existent sites and focuses on payment. If everything is as simple as he says, why are there so many who cannot register? We kindly ask the administration of the Dnepr water utility to pay attention to the quality of work of their IT specialists. 08/02/2019
Answer

How to compose

There are several simple rules for drawing up any appeal. Since you are going to send a complaint to government authorities, they must be followed for a successful consideration of the case.

First, make sure that you have evidence of an offense - without compelling reasons, the complaint may not be considered. Copies of documents or digital records will greatly speed up the verification process.

If everything is in order with the evidence, you can begin to compile the text. It requires:

adhere to polite and formal speech, without stooping to threats and abuse;
clearly describe the situation without embellishing it or inventing anything;
confirm your words with laws, regulations, agreements with Vodokanal, as well as the evidence that you have;
demand from the authorized organization lawful actions commensurate with the offense;
indicate who the complaint is from and where the response needs to be given;
indicate the full name of the water utility, as well as the organization to which you are filing a complaint;
subscribe and date your request.