How to correctly write a claim to return a phone to the Euroset

Euroset hotline, Euroset support service, free hotline 8-800

If, through the fault of the store, the pleasure of purchasing a gadget ends in disappointment with its quality, the buyer has the right to return the purchase, exchange it, or get a refund.

However, very often the consumer is faced with unprofessionalism, rudeness of store employees, and refusal to accept unsuitable goods.

In this case, lawyers recommend that you familiarize yourself with the Law of the Russian Federation “On the Protection of Consumer Rights” and appeal against the actions of the point of sale.

The reason to write a complaint against Euroset may be:

Inconsistency between prices on the display and at the checkout;
Deliberate concealment of product characteristics;
Unprofessional behavior of employees;
Reluctance of the store to accept goods for warranty repairs;
Presence of external defects (defects), damage;
Inconsistency with the factory configuration;
Late delivery;
Impossibility to return/exchange unsuitable goods;
Claims to the quality of equipment.

What can you find out over the phone?

Operators are contacted in the following situations:

Clarification of issues related to the purchase of goods and their cost.
Obtaining information about the range of products presented by the company.
Providing assistance when placing an order through the store’s website.
Make suggestions to improve the quality of service.
Obtaining information on store addresses and their opening hours.
Using these numbers, you can complain about the work of store employees, make complaints, or complain about the quality of the product. However, in order for the complaint to be further pursued, it must be submitted in writing with evidence attached (if possible).
Receiving advice on the purchase and servicing of “Freebie”, “Euroset”, “Eurofon”, “8-800” cards.
How best to use the Corn card.
You can order the product you like from the online store and have it delivered to your home or office.

As practice shows, the main questions that buyers ask are:

Purchasing a low-quality product.
Regarding the return of money for the phone.
Imposing paid services and additional accessories.
Cheating with phone functions.

Typically, a call to support does not always solve customer problems.

How to properly file a complaint against the Euroset store

A complaint about a store can be made in any form, handwritten or machine-written, taking into account the general recommendations applicable to business correspondence.

According to the Law “On the procedure for considering complaints from citizens of the Russian Federation dated May 2, 2006 No. 59-FZ”) the following are not subject to consideration:

Messages that are essentially “spam” or contain any advertising.
Appeals containing obscene language, threats to the life, health and property of an official, as well as members of his family.
Sent from anonymous, inaccurate, incomplete addresses.
Written in capital letters, Latin letters, and the text of which is impossible to read.
The response to which was previously sent to the applicant and no new facts were discovered in the case.
Containing in the text a link to a third-party site.

Recommendations for filing a complaint:

In the header of the complaint you must indicate:

where and to whom the claim is addressed (for example, the Deputy Head of the Federal Service for Supervision of the Protection of Human Rights and Welfare, B.P. Kuzkin);
Full name of the applicant, registration (residence) address, telephone number;
Availability of preferential status (disabled people or WWII participants, disabled people, single mothers, etc.).

Attention!!

Complaints from persons belonging to the privileged category of the population are considered first.

Attach documents confirming the essence of the complaint or copies thereof.

Sample of writing a complaint against Euroset:

Other methods of communication

If necessary, Euroset clients can use additional methods of communication: contact the company using feedback, write by email.

The company website has a “Feedback” tab:

After entering the branch, city, email address, phone number and name of the client, he can write a review about the work of a particular store, leave his wishes and complaints. You can contact the employees of a specific retail outlet, the company management, or the legal department.

Using feedback, you can get advice on payment cards issued by the company. To receive personalized advice in the feedback form, the client must enter the card serial number, if available.

Within 24 hours, a response from company employees will be sent to your email address.

You can contact the company directly by email: Submitting a complaint or proposal must indicate your full name. applicant, contact phone number, indicating place of residence and return email address where a response from the company will be sent.

The company has its own group on VKontakte https://.com/euroset_club and Facebook https://ru-ru..

com/euroset, where customers can receive information about new products and promotions of the company, consultations on emerging issues, discuss the level of stores, make suggestions for improving the quality of service, and complain. Users leave reviews about the work of salons and make recommendations based on their own experience.

How to complain about Euroset to Rospotrebnadzor

At the state level, the Federal Service for Surveillance on Consumer Rights Protection and Human Welfare (Rospotrebnadzor) is responsible for the protection of consumer rights and consideration of complaints regarding the work of trading enterprises. Information on the location of territorial departments in the constituent entities of the Russian Federation can be viewed by following the link https://www.rospotrebnadzor.ru/region/structure/str_uprav.php.

Contacts of the central administration (for residents of Moscow and the region):

Address for letters: 127994, Moscow, Vadkovsky lane, building 18, buildings 5 and 7.
E-mail address
Contact numbers:

8-800-100-00-04 – information line (toll-free number);
8 – reference;

Application procedure

When analyzing the statistics of requests regarding low-quality goods or services on this network, it is necessary to pay attention to the fact that any other types of requests, except written ones, do not give the desired effect.

They are either ignored or executed on the principle that the result suits the retail outlet and not the acquirer. Many consumers complain about arbitrariness in the company's branches.

Sample application for a refund for goods of proper quality

Given the variety of possibilities for submission (through the online service of the official website, groups on social networks, call center), preference should be given to personal submission to a retail outlet or through postal services.

In this case, you can combine delivery methods. For example, a complaint submitted in person and sent by mail to the receiving company's address.

In any case, it is necessary to obtain a receipt mark on the second copy of the application when submitting it in person, or a list of the attachments and a notification of receipt when sending by mail.

Complaint against Euroset - their employees, service (samples of documents and step-by-step instructions)

If it was not possible to resolve the problem peacefully, Euroset sellers refuse to accept the equipment back and return the money, they do not want to exchange the goods, they are rude, you need to write a complaint to higher management or to the appropriate authorities.

Reasons and grounds for complaint

Important! Please keep in mind that:

Each case is unique and individual.
A thorough study of the issue does not always guarantee a positive outcome. It depends on many factors.

To get the most detailed advice on your issue, you just need to choose any of the options offered:

Use the online chat in the lower corner of the screen.
Call: Federal number: +7

The buyer has the right to file a claim if:

prices on display and on receipt vary;
the seller knowingly gave false information about the characteristics of the product;
the employee behaved rudely;
the goods are not accepted with a warranty card;
the equipment has external defects or damage;
it was delivered late;
it was sold incomplete;
the seller refused an exchange or refund;
there are other quality claims.

Complaints within the company

A complaint about the competence of Euroset employees or low-quality goods can be submitted to the company’s management. For example, by writing a claim on the official website using the link. To do this, go to the “Feedback” tab.

Hotline

Euroset has its own hotline: +. You can contact this number if you have any questions or file a verbal complaint. The easiest time to reach us is from 8:00 to 20:00 and on weekends.

After the operator’s response, you need to tell in detail about the conflict that occurred, give the address of the store, preferably the details of the employee who served you (full name, position). If you don't know anything about the employee, you need to at least describe him.

Book of complaints

The complaint can be left in the “Book of Complaints and Suggestions”. According to the Law “On the Protection of Consumer Rights”, it is freely available in the salon or is provided upon request.

The store director responds to complaints; he is obliged to describe what measures have been taken. If a dissatisfied consumer has left his contact information, he must be notified by letter or call that a decision has been made on the issue.

Management

The complaint addressed to management is written in a business style. There is no set form, so it is drawn up in free form. you can follow the link.

The claim is made in person at the address: Moscow, st. Leninskaya Sloboda, 26, building 5, 3rd floor, Business. If you don’t have time to pay a visit or you are in another region, the complaint is sent by mail: 115280, Moscow, st. Leninskaya Sloboda, 26, building 12, office 23 JSC Euroset Logistics.

Information will reach management if you publish a complaint on official social networks:

The Euroset Directorate cannot fail to respond to a complaint on the Internet, since it is visible to all users. A written complaint becomes public, and a bad review spoils the company’s reputation.

Supervisory authorities

If attempts to resolve the issue peacefully do not yield results, you need to complain to independent authorities that monitor the work of such companies.

Rospotrebnadzor

This government body protects consumer rights. If he considers that the client was provided with poor service, those responsible will be punished, and the applicant will be refunded in full.

Residents of the central region can file a complaint with Rospotrebnadzor in the following ways:

Write a letter: Moscow, st. Vadkovsky lane, 18, bldg. 5 and 7, index 127994.
Make a personal visit to the specified address.
Call the contact numbers and leave a verbal complaint: +7 (499) 973-26-90.

Residents of the regions can check the addresses and numbers of territorial divisions of Rospotrebnadzor by calling the hotline: +7 (800) 100-00-04 or at www.rospotrebnadzor.ru. You can also submit your complaint online here. You can also send a complaint to [email protected]

OZPP

This is an organization whose lawyers help defend the rights of citizens. Residents of the capital can make an appointment by calling: + 7.

Citizens are received at the address: Moscow, Smolensky Boulevard, 7. If it is not possible to make a personal visit (for example, you live in another city), leave a complaint on the website using the link. There you can see the cost of services and a sample complaint. The claim can also be sent by email

Prosecutor's office

If contacting the above-mentioned organizations does not bring results, write a statement to the Prosecutor's Office:

visiting her: Moscow, st. Krestyanskaya Zastava, 1;
by sending a letter to the same address (index: 109992);
by calling the number: + (ext. 1547);
by placing it in the box for citizens' appeals (it is located in the reception area of the Prosecutor's Office);
by filling out an application online at www.mosproc.ru.

Residents of the regions can view the addresses and numbers of territorial divisions on the website genproc.gov.ru. You can also leave an online complaint using the link.

Applications can be found at the following link.

How to properly file a claim

It is better to type a complaint on a computer, because handwritten text cannot always be read. Because of this, the application may not be considered.

When compiling, you must follow the design rules; the header of the sheet indicates:

name of the organization, full name, to whom the complaint is addressed;
Full name, date of birth, contact information, preferential status, if any (veteran, disabled, etc.) of the applicant.

Text of the appeal:

circumstances of equipment acquisition;
identified defects, damages or dissatisfaction with the work of employees;
why the employee did not solve the problem;
references to legislation;
your requirements, suggestions;
attachment: materials and documents confirming violation of rights;
number, signature.

The complaint may not be answered if:

it contains advertising;
links to third-party sites are provided;
there is obscene language, insults, threats;
there are stylistic, grammatical and spelling errors;
it is written anonymously or the contact information is incorrect;
it is impossible to read the handwriting, the text is written in capital or Latin letters;
the answer has already been given earlier.

Terms of consideration

According to the Law “On the Protection of Consumer Rights”, if the issue is resolved within the company, management must consider the complaint within 2 days, and 5 days are given to take action. After this, the directorate is obliged to notify the applicant of its decision.

According to the law “On the Procedure for Considering Citizens’ Appeals,” government bodies must solve the problem within 30 days. The prosecutor's office registers the application within 72 hours from the date of filing.

If there is no need for additional verification, 15 days are given for consideration. If the complaint contains little information, it may be returned to the complainant after a week for correction. In some cases, the review period is extended to 30 days.

The dissatisfied buyer must be notified of this.

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Claim against Euroset

To the head of the West Siberian Branch of Euroset-Retail LLC, INN 7714617793 KPP 771401001 OGRN 1057748288850 dated 09.20.2005 125284, Moscow, Begovaya st., 3, building 1, 36th floor.

CLAIM On August 30, 2014, I purchased at your retail outlet at the address: Krasnoyarsk Territory, Achinsk city, microdistrict 3, building 39, a cell phone Apple iPhone 5c 8GB White IMEI-358831051117725, which is confirmed by cash receipt No. 4829 document 00025607 dated August 30, 2014. for cash. The phone was paid in full in the amount of 19,990 rubles. 00 kopecks. The warranty period for the product is 1 year, as evidenced by the warranty card.

September 09, 2014 I filed a claim with Euroset-Retail LLC to exchange the Device, because... I discovered a defect in my phone (when opening and closing applications, a white or black stripe sometimes appears on the screen). September 15, 2014 I received a response from Euroset-Retail LLC, West Siberian Branch, Novosibirsk, Stantsionnaya St. 30 A, in accordance with Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights” No. 2300-1 of February 7, 1992. with a proposal to provide the Device to the sales showroom of Euroset-Retail LLC at the place of purchase in order to exercise the trade organization’s right to conduct a quality check. September 17, 2014 The device was taken to the above outlet and was accepted for repair by the seller T.A. Golubotskaya, which is confirmed by technical sheet No. NXY9HN4299H0183 serial number 358831051117725.

According to the presented Equipment Return Certificate issued by Sigma LLC, Krasnoyarsk st. Lenina 221 A, Service Center diagnosed the device, restored the factory software settings and did not identify the reported malfunction.

October 11, 2014 at your retail outlet at the address: Krasnoyarsk Territory, Achinsk city, microdistrict 3, building 39, I received my Apple iPhone 5c 8GB White IMEI-358831051117725 from the seller Komlenok A.V.

Subsequently, during the operation of the Device, the same defect was identified (when opening and closing applications, a white or black stripe sometimes appears on the screen).

In accordance with Art. 18 of the Law of 02/07/1992 No. 2300-1 “On the Protection of Consumer Rights”, the consumer, in the event of detection of defects in the product, if they were not specified by the seller, at his own choice has the right, in particular: - to demand replacement with a product of the same brand (the same model and (or) article); - refuse to fulfill the purchase and sale agreement and demand a refund of the amount paid for the goods.

According to Article 21 of the Law on the Protection of Consumer Rights, if a consumer discovers defects in a product and makes a demand for its replacement, the seller is obliged to replace such a product within seven days from the date of presentation of the specified demand by the consumer, and if it is necessary to additionally check the quality of such a product by the seller - within twenty days from the date of presentation of the said request. Article 22 of the Law on the Protection of Consumer Rights establishes that consumer demands for the return of the amount of money paid for goods must be satisfied by the seller within ten days from the date of presentation of the corresponding demand. According to paragraph 2 of Article 23 of the Law on the Protection of Consumer Rights, in the event of failure to fulfill the consumer’s requirements within the time limits provided for in Articles 20 - 22 of this Law, the consumer has the right, at his choice, to present other requirements established by Article 18 of this Law.

I believe that, after quality control, I was given a product of inadequate quality, and, in accordance with Art. 18 of the Law on the Protection of Consumer Rights, I have the right to a refund of the money I paid for the phone.

Based on the above, guided by Art. 13, 18, 20-23 of the Law “On Protection of Consumer Rights” I ASK: 1. Return the money paid for the phone in the amount of 19,990 rubles. 00 kopecks. (nineteen thousand nine hundred ninety rubles); 2. Return the paid amount within the period of 10 days allowed by law. 3. Notify me in advance of your decision using the contacts I have provided. Otherwise, I will be forced to go to court. In the statement of claim, in addition to the above, I will ask the court to recover from your enterprise a penalty for the use of funds in the amount provided for in Article 395 of the Civil Code of the Russian Federation and compensation for moral damage in accordance with Articles 151, 1099 - 1101 of the Civil Code of the Russian Federation. I also warn you that comprehensive information will be brought to the attention of local, federal and online media in order to adequately inform citizens about the specifics of the provision of services by your organization. Please send the response to the application as indicated above. This claim is drawn up on three sheets in two copies, one of which is given to the employee of your outlet, the other remains with me as the applicant with a note of acceptance signed by your employee. Appendix: 1. Copy of technical sheet No. NXY9HN4299H0183 serial number 358831051117725; 2. Copy of sales receipt No. 4829 document 00025607 dated August 30, 2014; 3. Copy of Equipment Return Certificate No. NXY9HN4299H0183 serial number 358831051117725 Service; 4. A copy of the receipt of goods accepted for quality control No. NXY9HN4299H0183. "15" October 2014

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How and where to write a claim to Euroset

How to write a complaint to Euroset if a low-quality phone was sold? Large network companies, like Euroset, attract the attention of potential buyers with their promotions, low, although not always, prices, and a wide selection. But this does not mean that their products always meet quality standards, even those stated by the sellers themselves and advertised on television. For this reason, complaints about this online seller are very common.

Grounds for filing a claim

The profit of network sellers, as well as their employees, directly depends on how much product they sell. For this reason, every return is a loss for them. Not wanting to lose profits, Euroset employees often ignore those customers who demand a refund or replacement.

According to the general rule of consumer protection legislation, buyers have the right to return purchased goods back to the store within the next two weeks from the date of purchase.

But this is possible subject to the following conditions:

the product has retained its appearance, like new;
receipts and all accessories sold with the goods are preserved in full working order;
The packaging of the goods and documents for it have been preserved.

In this case, the presence of manufacturing defects is not necessary. The buyer may demand a replacement, even if he simply did not like the model.

Products such as phones, laptops and tablets sold by Euroset fall into the category of complex technical products. The law establishes special requirements for the return of such goods. The main features are as follows:

Complex technical products are subject to a longer return period, which depends on the warranty period, but not more than 2 years.
After the initial two-week period, a return must be based on compelling reasons specified by law.
To return, you must send a claim to the appropriate salon indicating the reason for the return.

The law determines that the grounds for returning complex technical goods are:

the presence of a manufacturing defect that cannot be eliminated within a reasonable time or without significant costs (compared to the price of the product);
re-detection of a breakdown due to a manufacturing defect after initial repair under warranty;
the duration of the repair, which in total lasts more than a month per year;
the seller's refusal to provide repairs under warranty.

In addition, there are grounds on which you can send a complaint to Euroset that are not related to the actual purchase of the product:

differences in declared and actual prices for a particular product;
boorish or disrespectful attitude of Euroset employees towards potential buyers;
refusal to provide a warranty for the product at the time of purchase;
other violations of the law.

If there is any violation, consumers have the right to leave a complaint or send a formal claim.

Procedure for filing a complaint

So, where can you complain about Euroset?

You can send a complaint against Euroset, which was made by an interested party, in the following ways:

Directly in the store itself, ask for the complaint book and leave a comment there.
Submit a complaint on the website of the Euroset salon through the feedback function.
Call the company's support line.
Through the regional branch of Rospotrebnadzor.
Through an independent consumer community.
Through the state prosecutor's office, as well as the court.

In each case, the complaint is left or forwarded in accordance with certain rules.

So:

The store’s complaint book contains its data, the data of the employee who provided the complaint book or committed any violation, the date, the subject of the complaint, and his contact information. You must sign the complaint. Typically, the responsible staff will review the complaint and take action on it within one week.
Through the Euroset website, you must fill out a form intended for complaints and suggestions and indicate your email address and other contact information. The response will also arrive within a few days if an email address was provided.
A call to the seller's support service usually helps to quickly resolve the problem, but it all depends on the attitude of the employee responsible for receiving calls.
The complaint is sent to the Rospotrebnadzor department and the prosecutor's office in the form of an official document with details.
Complaints are sent to independent consumer rights communities in a free form, at the discretion of the consumer.
In court, the issue is resolved through litigation for an amount equal to the cost of the goods and losses incurred by the consumer.

Thus, consumers have many options to protect their rights.

Claim against Euroset

Unlike a regular complaint to Euroset, which only expresses certain shortcomings in the store’s operation, a complaint is a document indicating certain material requirements of the buyer. Filing a claim is not a mandatory procedure unless otherwise stated in the contract for the sale of goods.

A claim is sent to Euroset if it is necessary to return a product, receive another product in return, and also return the money paid for the product.

The claim is drawn up in the form of an official document, in which, as the sample shows, the following information must be indicated:

name of the store (Euroset branch);
information about the buyer;
subject of the claim;
circumstances, date and price of the goods in relation to which the claim is being made;
shortcomings that were identified after purchase;
refusal of store employees to make a return;
norm of legislation indicating a violation of rights;
buyer requirements;
list of attached documents;
date and signature of the buyer.

Although the claim is an indication of the seller’s guilt, it is still prohibited to indicate the following information in it:

advertising slogans and comparisons with products from other stores;
electronic appeals with links to other resources;
insults and obscene words;
anonymity of the complaint;
incomprehensible foreign words, illegible phrases and allegories;
a repeated application to which a corresponding response has already been sent.

If there are such deficiencies in the claim, Euroset employees may refuse to consider the claim and leave the appeal unanswered.

Solving the problem through the court and the prosecutor's office

An appeal submitted to the prosecutor's office is considered within 30 days.

Wherein:

the received appeal is registered within 3 days;
the appeal is considered within 15 days;
If deficiencies are identified in the application, it can be sent back to the applicant within a week.

It is recommended to submit your application at your place of residence so that the review proceeds as quickly as possible. You can also submit an application via the Internet, on the website of the prosecutor's office.

The prosecutor's office conducts an investigation into the subject of the application and sends a response to the applicant. If during the inspection any violations are revealed, the prosecutor’s office will file an application with the court on behalf of the affected buyer.

In turn, the buyer himself can directly contact the judicial authorities. In this case, the dispute is considered in the manner of claim proceedings.

In court, a buyer who has suffered from the sale of low-quality goods may demand:

refund for goods;
replacing the product with another one of the same type;
replacement with another product taking into account recalculation;
demand compensation for losses associated with the sale of a low-quality product, as well as legal costs;
demand compensation for moral damage.

In each case, one must proceed from the characteristics and nature of the losses and damage caused to the buyer as a result of the sale of a low-quality product. The judicial review of the issue lasts about 2 months.

As practice shows, courts often stand up for the protection of consumers as a priority direction of state policy. However, if consumers have insufficient grounds, they may be refused. The main evidence in such disputes is the expert opinion, which can be appointed either at the request of the seller or buyer, or at the discretion of the court.

What to do if a complaint is ignored

Ignoring a complaint is a direct basis for contacting government agencies involved in protecting the rights of citizens. First of all, you should send a complaint to Rospotrebnadzor.

You can also file a complaint with the prosecutor's office. As a last resort, it is possible to file a lawsuit demanding compensation for losses and return/exchange of a product of inadequate quality.

It should be noted that quite often it is enough to simply notify store employees of your intention to submit an application to one of the government agencies.

This can help solve the problem without involving third parties. If you wish, you can also contact the media, also having previously warned the employees of the outlet.

Thus, if there are claims against the Euroset store, a complaint against an employee, or dissatisfaction with a product purchased at a retail outlet, a citizen has the right to complain about its work. You can file a complaint both with the store itself (entry in a special book, call the hotline) and with government agencies that protect the rights of citizens. It is also possible to file a lawsuit to obtain compensation.

How to correctly write a claim to the Euroset sample

Large network sellers attract potential buyers with a wide range, affordable prices for goods, promotions and discounts. High turnover has a downside: the quality of the product does not always correspond to what is declared. If you purchased a non-working gadget, filing a claim with Euroset will help you get your money back and restore justice.

Reasons for complaint

Practice shows that most often clients are forced to complain about Euroset by the following factors:

discrepancy between prices on the display and at the checkout;
rudeness of an employee serving a customer;
intentionally misleading the client;
refusal to provide warranty repairs and return of technically faulty goods;
violation of product delivery deadlines;
incomplete set of products, etc.

Practice shows that the store is reluctant to accept goods for return and does not always agree to warranty repairs. It is useful for a dissatisfied customer to know how to defend his own interests.

Where to complain about Euroset?

There are the following ways to file a complaint against Euroset:

Contact store management

The easiest way to do this is to write a review in the Complaint Book. By law, it must be provided to the consumer upon request. The director of the outlet has a two-day period to familiarize himself with the message and a five-day period to take action.

Leave a complaint on the official website

You need to follow the link https://euroset.ru/feedback/, select your city of residence and tell us about your dissatisfaction in a special form window.

According to the assurances on the website, employees of the retail chain undertake to consider the complaint within 24 hours.

For a quick response, they ask the client to make the request as informative as possible and indicate contacts (email, phone number).

Euroset accepts complaints via a hotline. The toll-free number 8 800 700 5000 is available 24 hours a day.

Express your grievances on social networks

To get a quick response, complain in the company’s official groups on networks and Facebook. This is an effective method, because other consumers will see the client’s request and the response to it.

Write an official complaint

To get your money back for a low-quality product, prepare a letter of claim addressed to the management of the communication store. It is drawn up in accordance with business style standards.

There is no standardized sample; you must indicate your full name, contact information, the essence of the claims and certify the application with a handwritten signature. The claim can be submitted in person or sent by registered mail.

If the client has already used other methods of influence, he writes: “This is not the first time I’ve contacted you.”

What to do if management doesn't respond

If you complain about a violation online and through the complaint procedure, but do not receive a response, seek the help of independent regulatory structures. The following options exist:

Consumer Protection Society

You can file a complaint against Euroset with the OPP. The task of this body is educational activities and protection of the rights of clients. It examines contracts to identify violations of the law, redirects claims and claims to the authorized bodies.

To contact the Society, you need to fill out an application on its official website or call the hotline. The organization will provide free legal advice to help customers initiating a refund from a store for the first time.

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Hello! I’m from the city of Samara, today my husband and I came to the Euroset shopping center.

Moscow looked at the phone came to buy the price was 4199 on sale if you take accessories for it everything the price suits you take 2 phones and then the seller says no it’s on sale and you are buying it now without a promotion because there are no accessories we say but the price tag is 4199 so sell it to us at to this price the seller answers no 5990 he already rips off the price tag and throws it away and where did you see such a price there are 2 girls like 2 clowns just running around smoking and they didn’t try to change the prices in advance I don’t recommend this department in the Moscow shopping center the prices do not correspond to The idea is that the buyer is always right and they were obliged to sell at a price of 4199, it’s not our fault that their prices do not match, figure it out, you are losing customers.

I also encountered disgusting service at the Euroset salon. I made a purchase at the Euroset showroom in Yaroslavl: I bought a Samsung A50 phone, an IS 3D FS protective glass and took out insurance against breakdowns. One of the office employees took my phone while I was making a purchase and started sticking the glass without asking me if I needed this service.

I was not notified that this service was paid. Then I paid the purchase price (RUB 21,587) and left. At home, I discovered that the check indicated a different amount - 20,888 rubles. I had to go back to the store for clarification. The seller told me that 699 rubles. The service of sticking a protective glass on the phone was worth it. However, it was not reflected in the check.

Thus, the glass sticker service was forced on me by store employees, performed without my consent, and a receipt for this service was not issued in a timely manner, i.e. the Law of the Russian Federation “On the Protection of Consumer Rights” has been violated; the seller has no right to provide additional services for a fee without the consent of the consumer.

I emailed the store management twice but received no response.

I will never contact Euroset again.

Boorish behavior of the seller of the Euroset store in Vladikavkaz, 273 Costa Ave. Not only did she mislead by saying that Euroset doesn’t put money on the phone without a commission, she was also rude, this is not the first time, you can’t figure out her initials, some kind of bully, I still don’t understand it first or last name

I came to Euroset with the intention of picking up a new phone, the seller assured that installments would be better than a loan, but I needed to buy several accessories for the phone, so I agreed. They completed the process, gave me the documents, and I went home without any catch. I live in a village 40 km from the city, if I didn’t have to pick up the children from kindergarten, I would return.

The fact is that the amount, according to my calculations, should be less.

I returned the next day to explain, they gave me a printout, and then I discovered that the prices did not correspond to the price tag and the insurance was twice as high as what was in my documents, and that they couldn’t change the price tags in the warehouse, but I wasn't even notified at the time of purchase. Plus there was no talk about insurance.

The only bad thing is that I’ve already signed the contract, well, I’ll knock on all the authorities, maybe someone will respond and tell me what can be done. This turns out to be a real deception and misleading the buyer. And the most interesting thing is a document confirming that installment plans are not available without insurance.

How to get money back for a phone

The most popular "wiring" of cellular communication stores.

“This is a technically complex product.

Money cannot be returned, only warranty repairs.” Firstly, within the first 15 days from the date of purchase, you have the right to return the phone to the store due to any defect, even one that is eliminated very quickly and without a trace.

At the same time, you decide for yourself what to demand from the store.

And you can choose from the following options: As you can see, the choice is quite large and you choose yourself, that is, the store cannot force you to change your phone if you want to get your money back. Therefore, we recommend that all buyers immediately after purchasing a phone begin to actively use it and study its functions and features.

Complaint against Euroset: sample, where to complain, step-by-step instructions

Communication shops provide a wide variety of services. Not the least of these is the sale of mobile phones and various gadgets, as well as replenishment of operator accounts and other “transfers” of mobile funds. Euroset is convenient because it is available almost everywhere, but the company’s policy sometimes leaves much to be desired.

If you are a regular customer of this network or just walked into the first salon you came across, and it turned out to be Euroset, be prepared that you may need the help of the law. This is not a characteristic of the actions of the company itself, but a fact - where people work, there is always room for error, incorrect attitude towards customers, or quite serious fraud.

The “government” for Euroset can be found with the help of a complaint. Any company is obliged to accept them and (preferably) adjust its actions according to the feedback of its customers.

Reasons

You can complain about the actions of Euroset and its employees, but only armed with the law “On the Protection of Consumer Rights.” There can be any number of reasons for a complaint, but the most common include:

Euroset's refusal to accept equipment for warranty repairs;
Delivery is not on time during the day or not on time;
Quality of technical goods sold;
Refusal of Euroset to return or change purchased goods of proper quality;
Rudeness of Euroset managers or indifferent attitude towards customer requests;
Differences in price - one thing on the window, another on the receipt;
Concealing the real features of the product.

Where to complain

If you are faced with one of the above situations, you must first determine whether your grievance is legitimate.

For example, a store cannot return high-quality equipment within 14 days or exchange it due to a law prohibiting a certain list of goods. However, this does not apply to low-quality equipment.

The remaining cases that arose due to the human factor give you a good reason to complain to various authorities.

However, first the problem must be resolved with the Euroset itself. As a rule, this helps to avoid writing complaints to Rospotrebnadzor. In any case, other authorities will be much more willing to talk to you if you say and show that you have done everything in your power before coming to them.

To Euroset itself

This can be done in several standard ways:

The book of reviews and suggestions will help you if you suffered at the hands of managers in the Euroset store itself. It is located in the store and should be available to consumers. Any complaint therein is reviewed by the general manager of the outlet within 2 days. Any adjustment to your question must be made within 5 days, which you will be informed about using the contacts you left.
Euroset call center . You can call the number and leave your request or appeal to the operator.
Feedback https://euroset.ru/. The action is fast and accepted instantly.
Letter (registered): 15280, Moscow, st. Leninskaya Sloboda, 26, room XII, 23 rooms, Euroset Logistics JSC.
Arriving at the Euroset reception in Moscow at the Simonov Plaza business center: st. Leninskaya Sloboda, 26, building 5, 3rd floor.
Use social networks (official only) - https://.com/euroset_club/

If you decide to leave feedback on the Euroset website, the answer may come the next day (no longer than a day).

Raa Law

Law “On the Protection of Consumer Rights” It is important to remember that claims do not always take place.

The point is that the buyer will be able to get his money back for any purchase if he complies with the law “On the Protection of Consumer Rights”. It specifies the rules for purchasing goods. If they are violated, you can file a claim and get your money back for the phone. If the law protecting the rights of buyers has not been violated, then the relevant organization is unlikely to respond to the application. After all, there must be grounds for any complaints. Sometimes the blame for violating the rights of the buyer lies precisely with the one who buys the mobile phone.

How to file a complaint with Euroset - a sample complaint and contacting the hotline

Court

When you complain to management or regulatory authorities, but do not receive an answer, the best way to get your money back is to file a lawsuit. This method requires time and money to pay for the help of a lawyer, but if large sums are involved, it should not be neglected.

Practice shows that after a court decision is made, retail outlets not only return funds to the consumer, but also compensate for moral damage caused and reimburse the cost of examination of the product.

There are many ways to complain about the work of Euroset and get the client to return the money spent on a low-quality product. If the company’s management responds with silence or replies, you should contact independent regulatory structures: OZPP, Rospotrebnadzor or the court.

Jewelry product return law

Discharge a child from a 3-room apartment and register him in a one-room apartment

Buyers can independently protect their rights and interests. The following will tell you how to file a claim for a refund. For example, for the phone. This document serves as a means of protecting the interests of the buyer. Therefore, you should not neglect them. There are rules by adhering to which you can easily return money for a particular purchase. So how is a claim of the established form drawn up? What should everyone know about the process? Definition First, you have to understand what kind of paper we are talking about. What is a claim? As already mentioned, this is a document that allows the population to protect their interests and rights. Thus, a refund claim is a way to protect the buyer. This is a kind of business letter that does not have any significant features. It is a way of pre-trial proceedings with organizations.