Application for unjustified return Russian Post

Returning goods by mail will return money by mail

Plus, the services of the postal service itself are also paid for. After submitting an application, the buyer will receive a notification that his goods have been processed and shipped. When the parcel arrives at the specified location and department, he will receive a notification. A number of advantages and disadvantages follow from the above.

The seller risks the following:

He also bears the costs if the customer refuses and decides to send the package back.
It's a waste of time and money to mail a package.
Payment made at the post office by the customer himself waits a long time if he decides to pick up the parcel.

The consumer, in addition to the order itself, pays for delivery by mail. In addition, he is obliged, at the request of the sender, to pay him the amount for returning the goods (according to the Civil Code). By the way, on our website there is an article about how Russian Post.

If suddenly you didn’t know yet, then we advise you to read the article about.

Unreasonable return - a new term

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Yes, I can pick up the parcels, but then I won’t be able to demand anything, i.e. make shipping free again (and it amounted to not a lot, not a little, but about 8 thousand rubles). I don't want to pay them again. Second: has anyone ever had something like this happen? Third: where to go to complain or what else.

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Posted by kaplya13 , 22 Jun 2010 20:47

Messages in topic: 4 kaplya13

Sent June 22, 2010 — 20:47 Gentlemen, our mail is introducing a new service.

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Get your money back for the parcel by cash on delivery!

The main rule that applies to goods purchased in an online store is the right to refuse the purchase and return the goods without explanation within 7 days after delivery (as well as at any time before delivery).

That’s right - without explanation, i.e. there is no need to give explanations about color, style, etc.

etc., as with goods from a regular store. At the time of delivery, along with the goods, the buyer must be provided with a written reminder of the right to return the goods within 7 days. If such a reminder was not provided, the return period is extended to 3 months.

The only limitation is that you cannot return a product made to order (according to individually defined characteristics) if there are no defects.

Another condition is that the product must not have signs of use, labels and seals must be preserved, and the packaging must be preserved.

As you can see, the law does not require that you keep the receipt, since the buyer can confirm the purchase in other ways (other documents, stamps on packaging, electronic correspondence, witnesses).

But in practice, in order to avoid unnecessary disputes, it is better to get into the habit of saving receipts.

Another tip: I strongly recommend getting into the habit of checking any product for external defects at the time of delivery. When signing the delivery certificate, be sure to indicate any defects found (scratches, etc.). By the way, the act must be in 2 copies. Therefore, if you indicate comments on the appearance, then ask for a copy of the act.

Also request a copy of the act when the goods are delivered unassembled (furniture, etc.)

P.) . The certificate must indicate that the goods were delivered unassembled. The specified act is necessary in case of a dispute arising during the return or discovery of hidden defects. When the buyer returns a product of proper quality, the seller draws up a return certificate signed by both parties.

If at the time of drawing up the act the seller did not transfer the money for the returned goods, then the seller is obliged to transfer the money within 10 days after drawing up the act.

Refunds are made in one of the following ways: 1) in cash at the seller’s location; 2) by postal order; 3) by transferring the appropriate amount to a bank or other account specified by the buyer. The seller has the right to withhold the costs of delivery of goods from the buyer.

The costs associated with the transfer of money are borne by the seller.

Position of the law and grounds for return

Russian legislation includes several laws regulating transactions in stores via the Internet. These include:

Federal Law No. 2300-1. Regulates consumer rights issues.
Civil Code of the Russian Federation (Article 502). It describes a person’s right to return products and funds within 14 days from the date of purchase.
Postal rules for the provision of services.
Federal Law 26-1. The law regulates the remote transfer of goods and allows you to refuse it within up to seven days, and sometimes three months (if the nuances were not discussed in advance).

Free consultation with a lawyer on returning money for a parcel >> You can return money for a parcel by cash on delivery or for products pre-paid by the buyer in several cases:

The contents of the box do not correspond to the agreement between the parties (if the wrong item arrived). The disadvantage of making a transaction on the Internet is that a person cannot look at the product, check it and make a decision. All he has in front of his eyes is a photograph. If the client is not satisfied with the purchase for various reasons (color, appearance, functionality, etc.), he has the right to return the shipment within a week and request the paid funds.
Low quality or defective. It often happens when a defect is discovered in a product that prevents it from being used for its intended purpose or reduces its functionality. In such circumstances, the parcel must be returned to the sender and a refund must be requested (if payment has already been made).

The seller, in turn, has the right to offer alternative ways to resolve the conflict - elimination of defects at the expense of the selling company, replacement, price reduction, etc.

When receiving goods by cash on delivery, a person may change his mind about making a purchase. In this case, it does not arrive at the post office at all, and the parcel is returned to the seller after a while.

Regardless of the reason for the return, the parties must follow the laws of the Russian Federation and take into account the deadlines. In such circumstances, the post office is just an intermediary whose functions include sending the purchase and money.

How to return money for a parcel by cash on delivery

However, if upon receipt, based on any external signs, a citizen determines a possible defect or discrepancy, then together with the post office employees a report is drawn up and the parcel is opened. In this case, payment for the order is not charged to the recipient until the inspection is carried out.

If, after checking, it turns out that everything is in order with the goods, then the cash on delivery amount will be charged, and the act itself will be cancelled.

Attention A conscientious seller can include an inventory of the contents in the parcel and use the Russian Post service to list the contents.

In this case, the parcel is also opened together with the postal worker, and payment is made after checking the contents of the parcel.

Attention In your request you must indicate your data, information about the type of item, date of dispatch, name of the item.

It is imperative to indicate that the parcel is being returned. Returning goods to the online store via mail After filling out the shipping form, the applicant must attach:

Procedure for returning money for a parcel from an online store sent by cash on delivery

Just ten years ago, many residents of the country received catalogs by mail and “ordered” various products from them.

Later, “sales through mail” began to be dealt with using commercials, but preserving the essence of remote purchase and sale. Cash on delivery was only a payment method.

At first glance, this is a worthy method for preventing fraud among unscrupulous sellers and the first of the methods that was invented for exchanging money for goods outside the location of the latter.

Some people mistakenly believe that the only way to use cash on delivery is through the post office.

This is not entirely true. Couriers who deliver goods to a place convenient for the buyer also use the form of payment in the form of cash on delivery. In both the first and second cases, the buyer has the right not to transfer funds until the completeness and integrity of the purchased item is checked.

Cash on delivery and possible risks

Today, many people prefer to buy cash on delivery. The peculiarity is that payment does not occur in advance, but after receiving the item at the post office. When choosing this method, the main risks fall on the store, because it sends the order, but receives the money after a few days or does not receive it at all (if the client refused the parcel).

The interaction process takes place in several stages:

A person chooses an item in an online store and orders it.
The store employee contacts the buyer and finds out all the details.
The order is prepared for dispatch and sent by mail to the specified address.
Post office workers inform the recipient about the arrival of the parcel.
A person comes to the post office, makes a payment and picks up the item.

This type of transaction is convenient for the buyer, because in this way it reduces the risk of fraud on the part of the online store. Money is transferred not to the virtual seller, but for a specific product.

There are a number of risks on the seller's side:

There is often a considerable time lag between sending and receiving payment.
lack of money immediately after purchase slows down the turnover of the outlet
in case of refusal of the parcel, the seller will have to pay for delivery services in both directions
you have to visit the post office twice - to send and receive money
there remains a risk that the buyer will not come to collect the parcel at all

There are also disadvantages for an online store client:

additional costs associated with additional payment for sending money to the seller
You will not be able to see and try the product before payment

Representatives of selling companies are aware of such risks, so they immediately call potential buyers and clarify all questions about delivery and type of goods. This approach reduces the likelihood of refusal and conflict situations between the parties.

Sometimes cash on delivery transactions are not possible. For example, when purchasing from Aliexpress or Joom, you have to pay money in advance. But even in this case, a person has the right to count on a refund.

Is it possible to get a refund for a Parcel at Russian Post?

It is this question that we will consider in this article.

How can I return products purchased online? How to properly start the process of returning a purchase in an online store?

If you received your purchase by mail, then you will have to think about whether or not to return the product after paying for the parcel. Most often, payment occurs either on the website of the online store or by cash on delivery at the post office. If you decide to return your purchase to the store, then first of all contact the managers who deal with such issues.

Typically, this is done using site chats, email specified in the contact contacts on the store’s website, or a phone call. Please keep in mind that without prior agreement with the store, you cannot send your purchase back by cash on delivery. In this situation, the seller cannot assess the legitimacy of your request for a refund.

Return of parcels

Dear Clients! We are sincerely glad to cooperate with each of you and try to make the purchasing process in our online store more convenient.

Please do not make it difficult for our store to operate with returns! How to avoid returns: After sending your order by Russian Post, our managers, at your request, send you a postal ID number. After this, you can independently track the postal item on the Russian Post website using the link: .

If you have not received a postal notification, then you need to go to your post office with the postal ID number and ask to look for the parcel using this number in the parcel delivery window. The postal worker has no right to refuse you this.

If the parcel was not found, please record this in the book of reviews and suggestions, there you will need to put a number and write in free form that you

Unreasonable return (Russian mail)

RegistrationOct 15, 2004Messages2 256Points0Location Knowledgeable help. And so the situation. Last week I sent two parcels at the same time (17 kg and 5 kg) to Italy and Thailand.

A week later the parcels were returned.

BUT I sent it in RosPochta branded boxes and the parcels came back in the same boxes, but also in plastic bags (like sugar bags). On each bag (each parcel in its own bag) there is a yellow tag on which only my return address is located.

That’s all and nothing more, no explanations of any kind (although there’s probably something stuck on the box inside the bag, but they don’t let you open the bag).

Attention, question one: what to do?

The wrong package arrived, how can I request a refund?

It makes it possible to pay for the parcel not in advance, but right before receipt. But if you purchased an item that you want to return, you can get your money back, just as if you were making a purchase in a regular store.

But we continue to work on alternative options and will report the results. Automatic return of shipment Return of goods: If for some reason the product does not suit you or you do not like it, you can always send it to us and we will return the money! Making a return correctly is easy!

To do this: Step 1: Fill out the return application - this is the form on the right side of the form from the parcel with your product: In the table with the name of the product, indicate the quantity being returned and the return reason code - you will find it at the bottom of the Return Application, on the right. Below in the Refund Application, fill in your passport details and indicate the refund amount in words.

Put the date and signature.

Summing up the results of working with Russian Post

Analyzing the regulations governing the issue of how to return a parcel by Russian Post, the following conclusions can be drawn.

Source: https://strana-ravnix-vozmognostey.ru/pokupaem/zayavlenie-na-neobosnovannyj-vozvrat-posylki-2.html

How to refuse a parcel by cash on delivery?

The cash on delivery purchase algorithm consists of several simple steps:

the client selects a product on the seller’s website and places an order;
the store manager contacts the potential buyer to confirm the order and clarify details;
company employees form an order, pack it, and send it by mail to the address specified by the customer;
After receiving the parcel, representatives of the post office send a notification to the client;
the buyer comes to the post office, pays and picks up the parcel by cash on delivery.

Attention The buyer may change his mind and refuse the cash on delivery package until the order is shipped. In such a situation, it is better to notify us in advance by choosing any convenient method of communication. Is it possible to refuse a parcel at the post office without opening it? There is an important nuance of the procedure that not everyone knows about.

How to return a parcel back to the sender via Russian Post

The legislation of the Russian Federation protects the rights of citizens who act as consumers of Russian Post services and allows them to return the parcel back to the sender. But this manipulation can be carried out subject to certain requirements on the part of the recipient.

In what situations is it necessary to send the parcel back to the sender?

The need for a Russian Post parcel to be returned to the sender may arise in different situations, and the parcel does not necessarily undergo an opening procedure. That is, the reasons may be external, not related to the contents of the parcel, or based on unsatisfactory parameters of the received product:

At the time of receipt of the shipment there is no money to pay.
The buyer does not agree to pay high customs duties.
The parcel is damaged or does not meet the stated parameters. For example, there is a discrepancy in the stated weight of the parcel. That is, it is important that the violation of the integrity of the packaging was not the fault of the recipient. In this case, postal employees are required to draw up a report.
The shipment does not correspond to the stated order. This situation involves not so much an erroneous investment as a discrepancy with the position indicated on the site. For example, the product is not the same as in the photo or its appearance does not match the description provided on the online resource.
The received copy turned out to be of inadequate quality.
Defective goods.

According to the Federal Law “On the Protection of Consumer Rights”, it is allowed to return a postal item before it is received or after the parcel has been paid for by the customer according to the documents.

Algorithm of the recipient's actions to return the parcel

The recipient may refuse the parcel before receipt or after opening. It is important to take into account some nuances here.

If the consumer does not intend to receive the order, then he can either notify the customer in writing by writing the appropriate statement, or simply not show up for the parcel. In the latter case, the seller has the right to go to court for reimbursement of the money spent on shipping.

But in most cases, sales representatives do not take the case to court. They use other coercive measures. For example, blocking your personal account on the website until the debt is repaid.

To return unwanted mail to the sender, you must complete the following procedure:

Notify the contractor of your intention to return the goods, and you will need to indicate the reason.
Make a corresponding statement.
Find out the address of the return collection point (it will not necessarily coincide with the departure point).
Calculate the preliminary cost of sending a parcel. This service is available in most cases on the sender’s website. The second option is an online calculator, available on the official website of the Russian Post.
Forward the parcel to the sender.

Will I be able to get my money back?

Regardless of how the product was purchased, the seller is required to reimburse the purchase price upon return. That is, it does not matter whether the product was purchased in a store or online, the consumer has the right to return the parcel back to the sender and receive the money already paid.

In this case, the transfer fee is reimbursed by the seller, but the buyer will have to pay for the shipping.

Important! Some online stores provide users with the opportunity to issue a prepaid return label. This service is paid, but if necessary, the seller undertakes to cover all costs for return shipping.

When return shipping is not possible

The law prohibits the return of personal and custom-made goods. In this situation, the seller has the right not to return the money paid. And in the event of a trial, the law will be on his side.

In some situations, if post office employees suspect that the parcel contains prohibited goods, they have the right to open it. Accordingly, if this fact is confirmed, the goods cannot be sent back, just as they cannot be received by the addressee.

Reasons why Russian Post may return the parcel back to the sender

If the parcel has not been received by the buyer, it cannot be stored at the post office all the time. Thus, in some situations, a structural unit is forced to send the parcel back to the seller:

The addressee wrote a statement refusing the parcel.
There is no specified recipient at the specified address.
It is not possible to read the recipient's information.
The buyer ignored the notification of the arrival of the goods.
The sender recalled the parcel on his own initiative.

When sending the parcel back, money will have to be demanded from the sender.

Thus, returning a parcel before it is received is possible without any cost to the consumer. But in this case, penalties may follow from the seller, including blocking of the personal account and blacklisting.

After receiving the parcel, the return of the goods is carried out on the basis of the Federal Law “On the Protection of Consumer Rights”. In this case, the deadlines established by law must be observed. Sending is carried out at the expense of the addressee.

If the recipient is not at the specified address, or the data on the parcel cannot be read, post office employees must return the parcel back.

Source: https://pochtarus.com/otpravka/vernut-posylku-obratno-otpravitelju.html

Consequences of failure

In fact, the client can refuse to receive a parcel by cash on delivery in two ways:

Visit the post office in good faith and write a refusal application.
Ignore the fact that the parcel has arrived and do not come to the post office. In this case, the goods will be sent to the sender after a month.

Of course, it would be more correct to go to the post office and write an official refusal. But in this case, shipping costs will be borne by the client. If you follow the second scenario, the recipient will not incur any costs immediately, but the seller has the right to go to court to recover compensation.

In reality, such cases rarely go to court, since the delivery amounts are usually not so large, and the seller still has to prove the fact of violation on the part of the buyer. In addition, the order amount often includes shipping costs in advance.

This type of sales increases the trust of potential consumers in the chosen online store, since in this case they do not face the main risk of remote sales, when the company disappears after receiving the money. Another significant advantage for the client is saving time on payment for goods, since it will coincide with the time of receipt.

How to write a claim to Russian Post

Not all citizens enjoy the right to appeal the actions of postal employees or receive compensation for their dishonest work. Although the pre-trial dispute, according to practicing lawyers, is the most effective and painless for both parties. It allows you to find a compromise solution.

In matters of unfair work or poor quality services of individual postal workers, the law does not distinguish between individuals and legal entities. Whoever sends a claim to the Russian Post will definitely receive a response that will help him resolve the conflict or start a legal dispute.

Our articles talk about typical ways to resolve legal issues, but each case is unique. If you want to find out how to solve your specific problem, please contact the online consultant form on the right →

It's fast and free!

Or call us by phone (24/7):

If you want to find out how to solve your particular problem, call us by phone. It's fast and free!

Reasons for filing a claim against Russian Post

The most common complaint against Russian Post is a lost letter. Letters often contain information that is particularly important to users:

communications from courts or law enforcement agencies;
information on social benefits;
messages that cannot be duplicated by electronic means of communication.

You can complain about non-delivery of international shipments or receipt of them in damaged form.

You can also complain specifically about an employee of the Russian Post who, in the applicant’s opinion, does not fulfill his duties: he is rude in communication, notifies about money transfers much later than the standards, does not deliver periodicals or letters on time.

Among the motives for writing a complaint is the complete absence of necessary transfers or shipments, although the user knows about their existence. An even greater nuisance can be poor quality work in sending letters and parcels that are important for relatives or necessary in the work of an enterprise or company.

If the parcel is lost and found only after a scandal, the complaint can be addressed to the management of the postal service. But it will be about the quality of consideration of customer requests at the local level.

What information should be in the document

To write a claim, you must carefully study the Federal Law governing the work of the Russian postal service and the rules for registering claims against offices.

You can file a claim against the Post Office (this will also be necessary for a lawsuit) after the client has collected the necessary data.

If the claim is for violation of delivery time, the personal data of the applicant and the branch number are required. You will also need the item number, sender and recipient addresses.

If we are talking about other conflict situations, then the following information must be added to the information listed above:

the amount used for the assessment;
cash on delivery amount;
type of packaging;
list of attachments;
date, place (address) of registration.

Postal claim form

claims against Russian Post (.doc)

Sample claim for mail

We will detail what an effective complaint text should contain, since samples of complaints to mail distributed on the Internet do not always contain all the details.

If the applicant does not provide all the necessary information, the complaint may remain without consideration. If you try to move the process to court, the judge will reasonably require you to file a complaint first against the post office.

Only after the state post office responds can the judicial review of the claim begin.

You already know how to competently write a complaint, but now check out an example of how to write a complaint:

Download a completed claim form for Russian Post (.doc)

Where to file a complaint

There are a lot of ways to deliver your appeal regarding non-fulfillment or poor performance of their duties by postmen. The fastest way is to send an email or call the hotline. It is possible to force complaints, as well as other justified customer demands, to be considered - in the form of a letter.

If there is no specific answer or the answer clearly violates consumer rights, you must contact the court or Roskomnadzor.

Submit a claim online

Applications by mail can be submitted electronically. You need to go to the official website and go to the “Electronic Appeals” section. There are 11 main and several other grounds for appeal:

poor quality work of the postman and the entire department;
complaint regarding the search for domestic or international shipment;
complaint regarding online subscription of publications or subscription of paper versions;
requests for payments, transfers, and other services;
complaint about courier delivery.

To enter the section for writing and sending an appeal, you will need to enter the applicant's email address. If we are talking about searching for shipments within Russia or abroad, identification on the State Services portal will be required.

Deliver in writing

If the appeal is prepared in advance and printed or written by hand, it can be sent by regular mail.

Written complaints are considered in the same manner as electronic complaints.

The applicant will receive a response to his address, which will indicate all the circumstances of the consideration of the complaint and provide a comprehensive answer.

Leave a complaint to the hotline

The fastest way to file a complaint is the Russian Post hotline. Before calling it, it is advisable to collect all receipts, documents, and make the necessary extracts, including passport data. This will help to immediately identify the applicant and give his appeal (complaint, claim, etc.) legal progress.

The Russian Post hotline number is 8-800-200-58-88.

It's fast and free!

Or call us by phone (24/7):

If you want to find out how to solve your particular problem, call us by phone. It's fast and free!

Response to a claim and types of compensation

The law clearly stipulates the time limits for consideration of claims. The deadline for filing claims cannot be more than 6 months from the date of processing of the shipment.

All applications for poor quality service are officially registered. The administration is obliged to provide a response to the complaint no more than one working week in advance, i.e. 5 days. If additional study of the issue is required, a longer period may be required, but not exceeding 30 days.

If we are talking about local delivery, the period should not be more than five days. If the service was ordered on the territory of Russia - no more than 30. Complaints regarding international shipments are considered separately. Here, the consideration period depends on the characteristics of the work of foreign postal services.

As a general rule, a complaint is submitted to the department where the shipment was issued or to which it arrived. This is convenient both for the sender user and for the one who should receive the parcel, letter, or transfer.

If the post office admits its guilt, the damage caused will be compensated depending on the type of item:

lost parcel (damaged part of it) or other shipment - in the volume, declared value (part of the value that was damaged) plus tariff fee;
if the parcel was sent without an inventory of the contents - only for part of the declared value and in proportion to the part of the lost mass of the parcel;
non-payment of the transfer – the full amount of the transfer plus the tariff fee.

Going to court

If the parcel was particularly valuable or important for business, you will need to appeal the Post's actions in court. It is not easy to find a compromise in such a dispute. This is also explained by the fact that a court decision will be required to confirm the payment of compensation payments in a significant amount.

The current legislation considers such claims in accordance with the general procedure. To file a claim, it is enough to correctly draw up an application and attach evidence to it.

Arbitrage practice

If the statement of claim is drawn up in a high-quality manner, in a timely manner, and there is an evidence base, then the government agency will be forced to compensate for losses.

To compensate for moral costs, serious arguments will be required, for example, strong evidence of health problems associated with the lost shipment.

An important part of the evidence base is clear and understandable to the court cause-and-effect relationships between the lost (partially lost) shipment and lost commercial benefits, disturbed moral balance, deterioration of health, etc.

Conclusion

Complaining about the actions of mailers is not only possible, but in some cases it is necessary. This will save the post office from lengthy consideration of the claim in court, and the citizen from unnecessary costs of litigation.

This method of clarifying the relationship between the client and the contractor will reduce the time to resolve the problem. It is quite possible that the parcel or shipment will be found without a trial or complaint to other government agencies.

If you still have to go to court, you should remember that in accordance with Art. 34 of the Law “On Postal Services” they will be forced to pay compensation for the inconvenience and material costs caused.

Our articles talk about typical ways to resolve legal issues, but each case is unique. If you want to find out how to solve your particular problem, please contact the online consultant form.

It's fast and free!

Or call us by phone (24/7):

If you want to find out how to solve your particular problem, call us by phone. It's fast and free!

Source: https://PravPotreb.com/zhaloby/kak-napisat-pretenziyu-na-pochtu-rossii.html

The wrong package arrived, how can I request a refund?

Put the date and signature.

Recall a parcel back from Russian Post: methods, terms, cost

The seller risks the following:

He also bears the costs if the customer refuses and decides to send the package back.
It's a waste of time and money to mail a package.
Payment made at the post office by the customer himself waits a long time if he decides to pick up the parcel.

If suddenly you didn’t know yet, then we advise you to read the article about.

Return deadlines

The fastest way to return a message is when it is located at the sorting station; then the recall occurs within 3-4 business days.

If the letter is in the process of being delivered to the final office (on the way), then it can be recalled only after it reaches the Russian Post office. In this case, it is advisable to ask the operator to call back and remind employees of the need to send the letter back.

If the letter has already been delivered to the address, then only the recipient can return it.