How long does it take to get a refund for returning furniture?

Refusal of furniture in a lot of furniture Let them take their slag. but no master ever came to me. They figured it all out for themselves from the photos! and in the store they didn’t give me any information at all - they don’t know anything there! I only wrote on the site itself, a lot of furniture on the reviews page. They are working. It's chaos, one thing is surprising: they haven't been covered up yet. Rospotrebnadzor answered this question to me - there is no such law to close them! I think that we need to attract city journalists, give them a bright performance in the middle of the working day, so that all buyers can see that it is not worth buying anything from them! and if people do this in all the cities where there are many deceived, then this office itself will go bankrupt! my story is here, congratulations on receiving the money! Thank you, I can’t believe it myself. I prepared myself for the worst. Good luck and patience.

How to return furniture to the “much furniture” chain of stores

The content of the article

A lot of furniture - refund for the sofa [allowed] Gagarin, they will bring you bullshit, in addition, if there is a defect, you will simply be notified by SMS that your request was denied, I bought a sofa and now the soft parts on which you sleep, the rib bone of the sofa, have fallen in it sticks out in your back, and besides, a rude attitude on the phone! I'm going to court! Order number a-n0000000187 dated 08/26/17 The store is good, I haven’t bought anything from them yet. The managers don’t know anything right away, they don’t have numbers. We bought a sofa and two months later the seat fell through, somehow they called a repairman, but the salon refuses to give information about the craftsmen, call the hotline. The repairman arrived, took a photo, and said that it could only be returned, it could not be repaired. They didn’t take the sofa right away either, either their documents weren’t ready, or the car was broken, or there were no papers. We wrote an application for a refund, no sofa, no money. Looks like we're not the only ones. We need to organize them in all cities.

Is it possible to return furniture to a store under consumer protection laws?

Quite often in furniture stores there is an advertisement: “Furniture cannot be exchanged or returned . Store employees can also verbally state such rules adopted in their establishment.

However, such statements are, to put it mildly, disingenuous . Furniture is an ordinary product, the sale, return and exchange of which is regulated by the Law “On the Protection of Consumer Rights”.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to find out how to solve your particular problem, please contact the online consultant form on the right or call the free consultation numbers:

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With regard to furniture, this law has several subtleties that should be understood.

You can learn about who can be a consumer and who cannot from our article.

Return a sofa to a lot of furniture store

What should you pay special attention to in this matter? That is why it is necessary to clearly and clearly write in the complaint about the inadequate quality of the product or its non-compliance with the exhibition sample that you previously examined. Only if you insist on the inadequate quality of the sofa you purchased will the management of the “Much Furniture” store be obliged to resolve the issue of returning the furniture to the “Much Furniture” store. If you do not specifically indicate in your complaint to the store “A lot of furniture” the poor quality of the sofa sold, then the management of the store “A lot of furniture” may simply refuse to return the sofa you purchased. Then you will have only one way to return the sofa to the store - through the court.

How to return money for furniture purchased through an online store

When you need to return a sofa ordered online, the procedure is different. There are slightly different rules for distance selling here, so the buyer’s rights are protected precisely on their basis.

The procedure is regulated by Article 26.1 of the Law (Remote method of selling goods). The rules provide for the possibility of returning a sofa, regardless of its quality.

Please note! The period for processing the return of remotely purchased goods is 7 days (counting from the delivery date). If the date was not recorded anywhere in documentary form and no confirmation was provided to you, the period is 3 months.

Refund if you refuse ordered furniture

If the seller refuses to fulfill the customer’s requirements, then the only remaining way to return the money is to file a claim with the seller in court. Thus, furniture is practically no different from other consumer goods; the conditions for its return are regulated by Russian legislation. The buyer has the right to return or exchange furniture if the terms of the contract are violated, be it the terms of its implementation, conditions or the item. Exchange or return of low-quality furniture is possible within the warranty period, and furniture that is incomplete or does not comply with the contract is possible if such a fact is indicated in the acceptance certificate. Returns of high-quality but unsuitable furniture are limited to 14 days and the product category (does not apply to furniture sets). In case of violation of these conditions by the seller, the buyer has the right to appeal to the judicial authorities.

Refusal of furniture in a lot of furniture

In your case it is 84.95 rubles. for each day of delay, starting from July 21, 2014 until the day of return of the paid amount. Refunds and payment of penalties must be made within 10 days. 2. set the seller a new reasonable deadline for transferring the goods and also paying a fine (penalty) in the amount of 0.5% of the prepayment amount. In relation to your situation, a reasonable period is, for example, until 08/05/2014. If the seller does not meet this deadline, then you can change the demand for a refund and insist on paying two penalties (for violating the deadline established by the contract and for violating the deadline established by you.

Lots of furniture order cancellation in the online store

How to return furniture back? The rules for returning furniture and the conditions for refunds depend on the nature of the buyer’s complaint to the seller and the violations committed. to contents For quality In order to return quality furniture to the store, the following conditions must be met:

This must be a separate piece of furniture that does not fall into the category of complex technical products (furniture sets and sets).
The deadline for filing a claim is less than 14 days from the date of purchase, while keeping the receipt for the purchase of the piece of furniture.
The furniture has not been used, its presentation and appropriate consumer qualities have been preserved, it is desirable to have original packaging.

Subject to these conditions, the buyer has the right to contact the store and, if necessary, make a written application for an exchange of a piece of furniture or a refund.

Deadlines for receiving money when returning goods

In cases of furniture return, the seller obliges the seller to return to the buyer the amount paid for the goods within 10 calendar days. The funds are returned in the same way they were paid.

When paying for furniture in cash at the checkout, the return process is the same - the full amount is handed over to the buyer. When conducting settlement transactions using a bank card, the money will be transferred to the same account. In this case, the period can reach 30 days (calendar). The term is directly related to the bank where the buyer is serviced.

Request for refund a lot of furniture

Application for a refund of a lot of furniture I did not agree to this extortion! At the sales office of this furniture, so to speak, the sellers were rude, rude, and refused to give a copy of the previously written complaint. I had to conduct an independent examination and go to court. 3 or 4 court hearings passed, and the company’s representatives were not present at any of them! Before the last one, a lawyer contacted me and offered a settlement out of principle, but I didn’t agree! further! the contract was drawn up and the individual entrepreneur who now does not belong to this store for some reason, she has no money, she doesn’t work anywhere, the bailiffs can’t do anything! that’s the story! A terrible sofa, assembled with snot, cardboard in the sides, one wall is just a stretched piece of material, the same thing on the back. The return application has been written, I've been waiting for a week. It would be better if I walked past this sharaga! Do not buy this furniture in...

Hotline number Many Furniture 8-800

The chain of stores of the group of companies is huge. But there is no need to waste time searching for office phone numbers of a specific store. Across Russia there is a Unified Hotline Lots of furniture 88007003585. Created to solve consumer problems, to control the quality of services related to timely delivery and assembly of goods.

The phone works around the clock, without breaks or weekends. It is important that a call from a subscriber located in Russia is free.

To ensure that the complaint is justified and the issue is resolved promptly, it is recommended to prepare for calling the operator:

know the number and date of the contract;
FULL NAME. delivery and assembly workers;
take photos or videos of defects.

Lots of furniture - money back

These include:

The sofa has retained its presentation (factory stickers, tags, labels);
The sofa has no signs of use, i.e., cuts, holes, dirty spots and torn parts;
The buyer has kept a receipt confirming the purchase of the sofa in a specific store;
No more than fourteen days have passed since the date of purchase (not counting the day of purchase);

If all conditions are met, the buyer can return the sofa back to the store by delivering it there themselves and filling out an application for the return of goods of proper quality. Read about how to return a sofa if it is of poor quality in the next section. If the sofa is defective, the situation will be different with the return of a low-quality sofa.

How to hand over furniture without defects

Is it possible to return furniture to a retail establishment if it simply does not fit the design or size? The buyer has such a right, but you need to know how to return a sofa to “Much Furniture” for free, the conditions for returning it to other salons.

Furniture sets are considered a technically complex product that cannot be returned if it is of proper quality:

It will not be possible to return part of the headset.
We also do not accept returns on high-quality custom-made furniture.
The store will refuse to accept furniture with damaged packaging and signs of use.

The legislation allocates only two weeks for such a return. The store may offer an exchange of goods for a similar one, but with different design features. To complete the return or exchange procedure, a standard application is drawn up. The buyer attaches a receipt for payment for furniture items to such an application.

The seller is obliged to provide a sample document and talk about the features of the procedure . If he does not provide assistance in carrying out the operation, you should seek advice from a good lawyer.

Application for a refund for a sofa of good quality

So what do you think? To date, the money has still not been received! And the money, I think, is quite large (26,990 rubles) and for me, as a young man, it is important to get it back. When I presented this claim in my next call to the hotline, they told me that they could not comment on the information in any way and at the moment the application had still not been agreed upon (although I remember just a couple of days ago it was still agreed upon and the money was about to arrive ). Attempts to reach the girl on the line had no consequences, they were unable to contact the claims department, when asked how you interact in terms of sending complaints to them (which I sent through the so-called “ communication with the call center” there are already several employees) there was no response.

Who judged the return of a lot of furniture

Procedure for returning a sofa to the store

If it is established that the defect arose as a result of improper use of the product, then there can be no question of satisfying the buyer’s requirements. If there is a manufacturing defect, you have every right to a return. A specialist from the store “A lot of furniture can produce an examination at your home. To return a purchased item back, you must fill out a special form. The form of this form can be found on the official website of the company. After this, you need to come to the seller with a completed form and passport and issue a return, replacement or repair of your choice.

It is worth noting separately that the deadline for returning quality goods is 14 calendar days from the date of purchase. If it is a low-quality product, then you can return it back to the seller during the entire warranty period. In this case, returning it back to the store can be very problematic, especially if it is of high quality. Therefore, it is worth knowing what you can expect when returning furniture. The content of the article:

Returning a sofa of good quality
Returning a sofa of poor quality
How to return money for a sofa purchased online?
What to do if the seller refuses to return the money?
Deadlines for receiving money when returning a sofa

Returning a sofa of proper quality All you can legally count on is the replacement of the returned sofa with a similar one.

The store “A lot of furniture does not return money. Hello! I don’t know where to turn next - please help. On February 17, 2014, I made an advance payment for a sofa at the “Much Furniture in Moscow” store on Varshavskoe Shosse, 129.

Conditions for returning a defective sofa

When you purchased a sofa, but it was later discovered that it was defective, you can return it.

When returning a product, you have the right to demand from the store:

return all funds invested in the purchase;
replace the product with another with similar parameters (with the possibility of additional payment or, conversely, reducing the original cost);
return part of the funds, taking into account that the purchased sofa has defects;
carry out repairs under warranty free of charge.

Attention! The store has the legal opportunity to initiate an examination. If upon inspection it turns out that the breakdown was the fault of the consumer, then it will be inappropriate to demand anything from the store.

For example, you purchased a sofa in one of the furniture stores. It was delivered to your home, but later it turned out that the product was defective. Report such cases to the store immediately.

A specialist who is authorized to record the presence of a product malfunction or defect will come to your home. After inspecting the furniture, a separate form is filled out together with the buyer. Then you can come to the store’s office and place your choice: repair, replacement or return.

Watch the video. How to return defective furniture:

Request for refund a lot of furniture

I'll wait a few more days and then I'll definitely go to court. I no longer have the strength to fight this deceiving company! They deliberately fill out patronage orders incorrectly - the money does not reach the recipient and is returned to them! My order did not include the card number, the recipient was spelled incorrectly. I'm fighting them to get my money back. How long does your fight with them last? My strength is already running low. Endless store visits and phone calls don't help. You probably need to go to court and file for moral and material damages, including the cost of gasoline and telephone calls. I've been trying to get my money back for a month now. I submitted a claim for a low-quality sofa in September, the sofa was taken away in October, the report was delivered for two weeks later - because of this, I could not apply for a return. Yesterday I received an answer by email: Good afternoon, Evgeniy! Thank you for the information you provided.

A lot of furniture - refund for a low-quality sofa

What to do if the seller does not return the money

Remember! If the situation is such that you need to arrange for the sofa to be returned to the same store where you bought it, you first need to call the delivery department. Explain verbally what exactly you want.

Explain why you want to return the product. It is advisable if you refer to the specified provisions of the law.

As an option, come to the store and talk personally with the manager or explain everything to the manager.

If the seller does not want to respond to verbal requests and categorically does not want to meet them halfway, draw up a written request and send it by mail.

Important! The application must contain the following data:

who is the addressee (store), indicate the exact address;
provide information about yourself (indicate your last name, first name and patronymic, address where you live and contact phone number);
describe all the circumstances under which the purchase was made, why you want to return the product, list your requirements;
at the end of the application, be sure to put the current date and sign;
Payment documents (checks, sales receipts) are usually attached to the application. Using them you can confirm the fact of purchase. If an examination was performed, please attach an expert's report.

The store has only 10 days to respond (this is a legal requirement). If there is no response during this period, or they do not want to satisfy the demands, send a complaint to Rospotrebnadzor or the Prosecutor's Office. You can also protect your rights through the court using the Law “On Protection of Consumer Rights”.

ATTENTION! Look at the completed sample claim for the return of a sofa: