Complaint.Online: where and how to complain in the Russian Federation

Reasons for contacting Roskomnadzor

Let us note that Roskomnadzor is an effective “engine” of management and control of all providers and operators. This structure will promptly eliminate any problems within its department. For example, you can file a complaint about spam mailings, a website or web page, communication problems, etc. The structure’s competence includes blocking Internet pages or malicious online resources, eliminating viruses or spam, adjusting network operation, and much more.

The main questions that citizens often address to this structure include:

• a complaint to Roskomnadzor about the use of personal data (if unidentified persons or persons to whom you did not give consent to use your personal data neglected this point, you can safely contact the appropriate organization)
• complaint about the site to Roskomnadzor (you can freely file a complaint to eliminate issues with an online resource that poses a threat to Internet users, for example, it is malicious, spreads viruses, spam)
• a complaint against the actions of collectors (several reasons may prompt you to write a complaint to Roskomnadzor against collectors. For example, if you did not give your consent to the banking institution to process and use your personal data, then it has no right to transfer information about the debt to the collection company or any other organizations, and this is punishable by law. If such consent was given, however, only for the purpose of checking solvency and credit history, and collectors illegally disclose information about the debt and directly about the debtor, follow the link for more information about the fight against debt collectors);

USEFUL : watch also the video about the rules of communication with debt collectors who violate your rights

“Provide a complaint link!”

Today you no longer need to ask the seller for a complaint book or look for it on stands. The information resource Electronic book of complaints uzhal.rf provides everyone with the opportunity to tell everyone about painful issues. On the pages of the site you can complain about an embezzler official, an evil boss, neighbors who flooded you, a phone speaker that doesn’t work, a check that was entered incorrectly in a store, etc.

To do this, you need to follow the link and write your complaint or review without registration. These may not necessarily be complaints, but also praise. Fortunately, there are still many companies that value their customers.

There is no need to remain silent, because public gratitude or censure is much more effective than gossip near the entrance on a bench. Your reviews on the Internet will be read by millions of people, each of whom is also a consumer. They, in turn, will also share their experience and thank you!

How to file a complaint to Roskomnadzor?

When filing a complaint with Roskomnadzor, please include the following information:

1. name and address of the territorial body of Roskomnadzor to which the complaint is filed
2. from whom the complaints are made, i.e. indicate full name, name, address, telephone number, email. mail
3. the name of the document is a complaint, you can also indicate who the applicant is complaining about
4. the text of the complaint sets out the circumstances that served as the reason for contacting Roskomnadzor, what rights of the applicant were violated
5. the operative part of the complaint indicates that Roskomnadzor has taken measures to eliminate violations of the applicant’s rights
6. You can also specify that the applicant be notified of the measures taken
7. if any documents are attached to the complaint, they must be listed in the attachment
8. at the end of the complaint there must be a date, the applicant’s signature and a transcript of the signature

You can also file a complaint through the official website of Roskomnadzor by creating an appeal through the public electronic reception.

A treasure trove of consumer wisdom.

The administration of our site does not act as a judge and does not make a decision on the guilt of the parties. The website Electronic book of complaints uzhal.rf is designed to help consumers obtain objective and necessary information that allows them to choose a worthy partner or supplier. By publicly contacting his offender, the deceived consumer will be able to defend his rights, and the company will certainly take into account the negative experience of competitors or its own mistakes, improving the quality of its products.

How can I file a complaint with Roskomnadzor?

Today, there are absolutely no problems with obtaining government services of this nature. Moreover, all this can be done in a matter of minutes, through:

• official website (using feedback)
• State Services portal (users registered on the resource have access to a huge range of services, including filing a complaint with Roskomnadzor electronically)
• sending an application by registered mail
• submission in person

When to file a complaint online

You can complain about sites to Yandex or Roskomnadzor if their content violates legal norms. The main reasons for the complaints are as follows:

1. Distribution of viruses and other malicious programs.
2. Phishing is the creation of a mirror copy of a well-known website where payments are made, such as a store or bank, in order to steal bank card data.
3. Search spam, which causes search results to not match your query.
4. Blocking the operating system, to remove which you need to pay someone, and other fraudulent methods designed to obtain money.

Also the basis for the complaint is copyright infringement, when attackers appropriate someone else’s content (you can read about ways to protect copyright in the article “What are the ways to protect copyright on the Internet”) or distribute dangerous content. If dishonest website promotion is a problem only for page owners who promote them honestly, then dangerous content is a general problem. That is why the distribution of prohibited materials is a serious violation of the law.

Resources of this kind include sites:

• distributing pornography;
• containing information about drugs;
• inciting suicide and telling how to commit it;
• calling for extremism, terrorism, inciting ethnic hatred;
• disclosing confidential information.

Visiting such sites is dangerous for mental health, especially when it comes to children or teenagers reading such materials. The presence of a web page with prohibited materials is a direct basis for filing a complaint against it for the purpose of blocking it.

The claim is submitted in stages. At the same time, a complaint about the site is sent to Roskomnadzor as a last resort, when it is not possible to resolve the issue differently.

Inspection of Roskomnadzor following a complaint from a citizen or organization

Roskomnadzor inspections based on complaints are carried out unscheduled. A documentary inspection may be carried out, or an on-site inspection may be carried out.

The procedure for conducting inspections is similar to other inspections, i.e. the person being inspected is usually notified of the inspection. Roskomnadzor officials perform other necessary actions during on-site inspections, i.e. inform the manager about the goals of the inspection, tasks, inspection regulations, officials confirm their authority.

Based on the results of the inspection, a report is drawn up, a copy of which must be handed to the head of the person being inspected.

If during the inspection violations were identified, then an order is issued, which, together with the report, is handed to the offender.

How to report a website to Google

Google is also involved in the fight against resources whose content violates the law. To report abuse, log in to your Google account. After that, select a service designed to combat a specific violation:

• web spam;
• paid links;
• inappropriate information contained on the page;
• presence of malware;
• violation of copyrights and other legal norms;
• the presence of personal or other confidential information on the page;
• phishing links;
• discrepancy between the description of a web page and its actual content.

Links to all of the listed services are collected on the support page of the search portal.

To submit a complaint:

1. Select the appropriate type of violation.
2. Go to the complaint page by clicking on the appropriate link.
3. In the window that opens, fill out the complaint form, indicating:
   a link to a page whose content violates the law;
4. if the page was found through a search query on Google - the exact wording of such a query;
5. additional information (some Google forms include a guide to filling out this part of the complaint; you can find it by clicking on the link to the publication).
6. Check the "I'm not a robot" box.
7. Send the document by clicking on the “Report…” or “Submit” button.

Response to Roskomnadzor's order

If the person being inspected does not agree with the order of Roskomnadzor, he has the right to write comments on it and submit it to the appropriate authority. However, it is not worth counting on the situation changing for the better.

If the order, in the opinion of the person, is illegal, then the best option would be to go to court with a complaint against such an order, i.e. appealing the order.

In the event that a person agrees with the identified violations, it will be necessary to comply with the order of Roskomnadzor within the prescribed period. If it is impossible to comply with the order within the prescribed period, it is necessary to apply for an extension of the deadline for fulfilling the order, as an option.

After the order has been fulfilled, a response should be sent to Roskomnadzor stating that the order has been fulfilled and indicating what the execution entails.

Each of us is a consumer!

Each of us is faced with the consumption of various services and goods every minute. A schoolboy buys a sandwich in the canteen, a businessman places an order for equipment from a supplier, a girl rushes to the hairdresser on the eve of spring, and an old woman has been sitting in line for the third day and cannot get a certificate from the housing office... Very often the level of service and quality of products does not satisfy us, then a feeling of protest and indignation arises in the soul. However, few people will go to the administration or start calling supervisory authorities, much less go to court. Hardly anyone wants to spend time studying multi-volume codes. Cunning people take advantage of our illiteracy, literally everywhere: in banks, hospitals, shops...

What content is illegal?

In 2021, there are many reasons why the content of website pages may be considered illegal. The main ones are:

1. Plagiarism, for example, if you simply copy an article by someone else and post it on a page under the name of the offender, this is considered a violation of copyright.
2. Content theft. For example, if the site owner copies information on someone else’s site and then places it on his own site.
3. Spam. In this case, the person receives an advertising newsletter that he did not subscribe to.
4. Fraud. For example, if the content of the site or web page is rich in information that misleads visitors.
5. Prohibited information. If the site contains information that is not permitted.
6. Imitation of raising funds for charity or treatment, when in reality the money does not go for its intended purpose. The authors of such an action must be held accountable by law.
7. Construction of financial pyramids using the Internet. Most often, special sites are used for this.
8. Hacking accounts. This can apply to a variety of services, from social networks to exchanges. Attackers use personal data and access to payment instruments. This way they make money. In some cases, they may block the account and demand a reward for unblocking it.

The easiest way to stop scams and abuses is to contact the owner of the site hosting the illegal content directly. Most sites have an online feedback form.

Thus, it is possible to write to the site owner and inform him about existing violations.

Website owners create a similar form so that they can receive information promptly . In most cases, these are reviews, comments or complaints from page visitors.

A letter sent in this way arrives at the administrator’s email address, who forwards the message further.

Honest owners of Internet pages quickly respond to all comments and content posted there that they receive.

How to report a website with viruses

All search engines strive to independently build a protection system that would protect users from external virus attacks on their computer. Search engines use automatic filtering systems (including on mail servers), block unwanted content and warn a user who wants to go to a suspicious site. However, such precautions do not always help; in this case, the antivirus program installed on the user’s computer will stop the virus. But in order to protect other users who have not protected their device themselves, you can and should complain about a site with viruses.

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This is done in the following ways:

1. By contacting the search engine directly, we described above how to send such a message.
2. By sending a notification to the Center for Safe Internet in Russia. You can leave an email message on the site, indicating the type of violation and the address of the page containing it.

Processing the request takes some time - before the site is recognized as malicious, search engines will continue to show it in the search results for the entered search query.

At the same time, Google allows you to exclude specific sites from search results for a specific computer. To block inappropriate content on your device, you must:

• Log in to your Google account;
• click on the “Search Settings” button;
• follow the link “Manage blocked sites”;
• insert the website address into the appropriate field of the form that opens;
• Click on the “Block site” button.

From this moment on, the site containing viruses will be closed for access from the computer until the search engine makes a decision to block it.