Where to complain if the entrance is poorly or not cleaned at all

Who should clean entrances to apartment buildings?

Just a few years ago, the owners of the premises cleaned the entrances of apartment buildings themselves. Some created a duty schedule, others hired contractors for cleaning.

Everything changed with the adoption of Decree of the Government of the Russian Federation dated April 3, 2013 No. 290. The document established a minimum list of works and services for the maintenance and repair of common property.

According to Art. 36 of the Housing Code of the Russian Federation, the common property of owners of premises in apartment buildings includes inter-apartment landings, stairs, elevators, corridors and technical floors.

The common property of an apartment building must be maintained in accordance with the requirements of the legislation of the Russian Federation (clause 10 of the Decree of the Government of the Russian Federation of August 13, 2006 No. 491). Paragraph 16 of the document says that proper maintenance of common property is ensured depending on the method of managing the apartment building.

If the owners of the premises have concluded an agreement with the management company or their house is served by a homeowners association, housing cooperative, or other consumer cooperative, it is these organizations that service the common property. When concluding an agreement with the owners, the management organization must approve the list of works and services and the amount of payment for them (Article 162 of the Housing Code of the Russian Federation). Cleaning the entrances is one of the costs of maintaining and repairing the common property of the apartment building.

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Your actions

Now, knowing your rights, you can start contacting the appropriate authorities. Where exactly?

First you should visit the Management Company (housing office, homeowners association). Perhaps, after a correct oral conversation, the cleaning situation will change for the better.

The next step is an official application (a sample form is not difficult to find if desired). A collective complaint always carries more weight, so it makes sense to go through the entrance and collect signatures from all the apartments.

It’s unlikely that anyone will refuse, because it’s not for him to run around with papers. As a last resort, you can write a complaint on your own behalf; it must also be accepted for consideration.

Don't forget to register your application! It would not be amiss to mention further actions if there is no response to this complaint.

After accepting your application, the management company is obliged to send a commission to check the timeliness and quality of the cleaning work performed at the entrance.

The management company (housing office, homeowners' association) may not admit its erroneous actions, wrongfulness or guilt. She may reject the claim or simply not consider it within the period established by law.

In this case, the solution will be to contact the State Housing Supervision authorities with a statement of an administrative violation. It is advisable to submit the claim in person. As a last resort, you can send it by registered mail with notification.

The application is drawn up in the same format as for the management company. State housing supervision authorities have the right to come with a corresponding check at a management company that is not fulfilling its obligations in good faith.

The last resort is to contact the prosecutor's office and court. According to Article 28.4 of the Code of Administrative Offenses, the prosecutor's office has the right to initiate a case after receiving the appropriate application (you already have a sample of it).

According to the decision, all shortcomings must be eliminated within 45 days. In addition, you can contact Rospotrebnadzor with a corresponding complaint; they are also authorized to conduct proceedings on this issue.

If the violation of cleaning the entrance has taken a catastrophic form and may cause harm to the health of residents, then an appeal to the Sanitary and Epidemiological Supervision Authority is allowed.

Entrance cleaning standards

Clause 23 of the RF PP dated 04/03/2013 No. 290 provides a list of work on the maintenance of premises included in the common property in the apartment building:

• dry and wet cleaning of vestibules, halls, corridors, galleries, elevator landings and elevator halls and cabins, landings and flights, ramps;
• wet wiping of window sills, window grilles, stair railings, cabinets for electric meters of low-current devices, mailboxes, door frames, door leaves, closers, door handles;
• window cleaning;
• cleaning protection systems from dirt: metal gratings, cellular coverings, pits, textile mats;
• carrying out deratization and disinfestation.

Decree of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170 states that the management company must ensure:

• required sanitary condition of staircases;
• simultaneous ventilation of staircases of the lower and upper floors through open vents, windows, transoms or ventilation ducts.

The work schedule for the maintenance of staircases is drawn up in accordance with clause 3.2.7 of the resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170.

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IMPORTANT! Appeals to government authorities can be sent through online services on their official websites, or use the capabilities of the electronic resources of RosZhKKH or State Services.

Rospotrebnadzor has sufficient powers to solve this problem. An unscheduled inspection will be scheduled, based on the results of which the management company will be obliged to eliminate violations and, possibly, apply an administrative penalty.

Legislation (read more...)

Frequency of cleaning of entrances

In the Methodological manual for the maintenance and repair of housing stock. MDK 2-04.2004, which was approved by the State Construction Committee of the Russian Federation, Appendix 1 provides a list of work on cleaning the entrance with the frequency of their implementation.

Management organizations must wet sweep the landings and flights of the lower 2 floors daily. Weekly – wet sweeping of staircases and flights above the 2nd floor.

Every day you need to sweep the areas in front of the loading valves of garbage chutes with a damp broom and wash the floors of the elevator car.

Staircases and flights of stairs are washed monthly, windows are washed annually (usually in spring), walls, doors, staircase lamps, window sills, heating appliances, window grilles, attic stairs, cabinets for electric meters, low-voltage devices and mailboxes are wiped with a damp cloth.

Interestingly, regions can also adopt regulations that will stipulate the frequency of cleaning entrances. For example, in Moscow this is Resolution of the Moscow Government dated 06/04/1996 No. 465-PP.

According to this document, the frequency of cleaning entrances to Moscow apartment buildings depends on the type of equipment located in the entrance.

In entrances where there are elevators and garbage chutes, the management organization:

• daily sweeps the cages and flights of the first two floors and the area near the loading valve of the garbage chute with a wet broom or brush, washes the floor of the elevator car;
• once a week sweeps the staircases and flights of the third and subsequent floors with a wet broom or brush;
• washes staircases and flights once a month;
• twice a month, wipe the walls, doors and ceiling of the elevator car with a damp cloth.

If the entrance is equipped only with an elevator, the frequency of work remains the same. Cleaning the waste chute area is excluded from the list of works.

When there is no elevator at the entrance, but there is a garbage chute, the frequency of cleaning changes. The staircases and flights of the first two floors are swept daily with a wet broom or brush. Twice a week, the cages and flights of the third and subsequent floors are swept with a wet broom or brush. Stairwells are cleaned at least twice a month.

There is a separate schedule for cleaning the garbage chutes themselves:

• Every day, garbage collection chambers are cleared of debris, they are cleaned and replacement garbage containers are washed;
• once a week, the loading chambers of garbage chutes are cleaned;
• once a month a preventive inspection of garbage chutes is carried out;
• once a month, the gate of the garbage chute and the lower part of its barrel are washed, all elements of the garbage chute shaft are disinfected and cleaned, and garbage containers are disinfected;
• If necessary, blockages in the garbage chute are cleared.

If there is neither a garbage chute nor an elevator at the entrance, the amount of work is noticeably reduced, and the frequency of completion increases. In this case, you will have to sweep the staircases and flights of the upper two floors every day with a wet broom or brush. Twice a week it is necessary to carry out the same work on the third and subsequent floors. And at least twice a week - wash the staircases and flights.

There are also types of work that are performed regardless of the type of equipment in the entrance. For example, once a year the management organization needs to wash the windows, clean the area at the entrance to the entrance, clean the pit, metal grating and wipe with a damp cloth the walls, attic stairs, window grilles, doors, lampshades on staircases, mailboxes, cabinets for electric meters, low current devices.

Twice a year, the management organization must ensure that dust is swept from ceilings, and wet cleaning of window sills and heating radiators.

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Calculation of the cost of cleaning entrances

The owners ask where the price for cleaning the entrance came from. The management organization must be able to justify the cost of the service.

To clean the entrance of the management organization you need:

1. Hire employees.

The wages of first-class technical personnel must not be lower than the subsistence level. To determine the tariff rate that will be needed for an employee’s salary, the management organization should take the cost of living for the second quarter of the current year and index it to the planned consumer price growth index.

We also must not forget about compensatory charges, payment of insurance premiums and industry target payments, the annual balance of working hours and the standard absenteeism rate of working personnel.

2. Purchase materials.

The management company can use inexpensive detergents, rags, and gloves, but the area of ​​common property cannot be compared with an apartment that the owner cleans himself. Therefore, it is worth explaining to residents that a large amount of money is spent annually on materials.

3. Pay taxes.

4. Pay paying agents.

All payments go through banks, mail or other payment systems. Typically, they charge a fee for transferring the payment.

5. Pay contractors for the services of maintaining personal accounts, preparing payment documents and delivering them to residents.

To calculate the tariff, first determine the area to be cleaned. It is equal to the area of ​​common areas indicated in the technical passport.

The calculation can be performed using different methods. The simplest is the unit pricing method: multiply the cleaning area by the frequency of work, and you will get the annual volume of services in physical terms.

Then, to obtain the annual cost of services, multiply the annual volume of services by the unit price. As a basis for a unit price, we recommend using the collection “Costs of work and services for the maintenance and repair of common property in an apartment building,” developed by the Center for Municipal Economics and Law.

The last step is calculating the tariff. To do this, divide the resulting annual cost of work by the sum of residential and non-residential areas and by twelve months.

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Application Form

A sample statement of violation of Article 7.22 of the Code of Administrative Offenses can be found on the Internet.

The main points of the statement are standard:

• the essence of the complaint;
• personal information of the applicant;
• exact address indicating the street, house, apartment and locality.

The period for consideration of the application cannot be more than 30 calendar days; this is stipulated in the relevant law.

Attention! There is a special sample application for filing complaints. Spontaneous applications written by hand are not accepted for consideration by either the Criminal Code, the Housing Office, or the state housing supervision authorities.

We write a statement according to the sample

1. In the upper right corner we write down the addressee: organization (where the application is sent), position and last name.
2. Next, we indicate who the application is coming from: full name, full address with zip code and, of course, a contact phone number.
3. Then comes the phrase “Application for committing an administrative offense under Article 7.22 of the Code of Administrative Offenses “Violation of the rules for the maintenance and repair of residential buildings.”
4. The next paragraph describes the essence of the complaint: in detail, with obligatory reference to legislation, regulations, resolutions, service agreements and other documents (to give weight to the complaint).
5. Next comes a request to take appropriate measures: carry out an inspection, eliminate shortcomings, punish the perpetrators.
6. The date must be written down and a signature must be placed.
7. The application is accompanied by acts or conclusions (for example, Sanitary and Epidemiological Supervision or Rospotrebnadzor, State Housing Commission and others), photographs of the entrance and house (if available).
8. The application must be completed in two copies. One copy remains in hand, and the second is transferred to the organization specified in the application.
9. The application must be registered or, alternatively, the second version is marked with the date of its acceptance and the signature of the person accepting it.
10. In case of refusal of the application for acceptance, it can be sent via mail by registered mail with notification or a valuable letter with an inventory.

Remember! You have every right to defend your interests and contact the appropriate authorities in case of poor cleaning. This is about taking care of your health and wallet.