Where to complain about social security in the Moscow region

Help from a lawyer on this issue

Complaining about social security is allowed for any objective reason based on current legislation. In accordance with current laws, social security is provided to all Russian citizens in the provision of a standard set of services, as well as to certain categories of the least financially protected persons. You can complain about any function of the social security authorities if their work is performed poorly. In this case, the complaint should first be submitted not to the central Moscow government, but to the territorial government apparatus.

What can you complain about?

It is allowed to complain about the work of social welfare departments based on their direct functionality. The appointment of such an authority within the framework of the executive state power of the regions (and not the Moscow authorities) is based on protecting the interests of the least or statistically averagely well-off Russian citizens, who are entitled to standard or targeted assistance based on social or other status.

Complaining in anticipation of a reaction is allowed on the topic of monetary support (benefits, lump sum payments and compensation) and actual material (medicines, fuel, food, etc.). The specific list and volume of services, as well as cash payments, varies by region, since local authorities determine these positions based on the level of the regional economy (and not the federal or Moscow one).

Accordingly, you can make a complaint based on regional standards (some people base their claims on information from other regions, considering it uniform throughout the country). However, for example, the Moscow region is characterized by increased tariffs. In this case, specific violations of the law and civil interests should be identified: incomplete volume or delays in the provision of services, denial of service, etc.

You can also complain about the organization of the activities of social protection departments and their structural shortcomings. Operating regulations for social protection departments are also determined at the subject level. This refers to the calculation methodology (including formulas and current tariffs), as well as accruals (timing and methods of transactions).

Often the desire to complain is related to delays in translations. In these cases, people usually receive a response about the low balance of the regional budget (which is not typical for Moscow) and the transfer of payments to working days after the holidays, etc. Some of these situations may give rise to judicial intervention, but often citizens are forced to take a wait-and-see attitude regarding deferred payments.

Fundamentally different motives with the most negative connotation are refusals to provide citizens with the services they are entitled to (in their opinion), as well as the prolongation of this process (since services are often urgent in nature from six months to several years). Disadvantages are also revealed in the computer system, when payments are made month after month, but with further recalculation not in favor of the person.

The latter option is possible, for example, when receiving a social subsidy to pay for housing and communal services. Thus, if a person’s application is approved, the compensatory payment from social security arrives in the same month (if the subsidy is issued in the first half of the month - before the 15th). In this case, recalculation occurs in the next month upon payment by a person for housing and communal services used for the month.

The problem in this case may emerge not in the process of ongoing payments, but, for example, at the end of the six-month period for providing this service and further refusal of it by the person himself or by social security in his address. At the end of payments from social security, a person may unexpectedly receive a summons stating that he must return the unreasonably misappropriated funds to the state budget.

In any case, you can complain about the actions of social security authorities if there are legal grounds for doing so. Regarding the last example, complaining about such notifications from social security to the user is allowed in the absence of prior information about the procedure for calculations and accruals (as established by local laws and social security statutes).

Where to complain about social security in the Moscow region

» Social protection authorities deal with pensioners, disabled people, large families, low-income families, lonely old people and orphaned children. They work closely with the guardianship authorities, and also decide on the assignment of payments to all of the listed segments of the population.

The state promises to take care of its citizens, especially those who are vulnerable, but in practice the breakdowns in the bureaucratic system are so great that money does not reach the people who already live below the poverty line and need help the most.

Thus, the grounds for filing a complaint can be various issues, but most often they are related to financial problems. Among other things, citizens complain about:

1. Cancellation of benefits without explaining to citizens the reasons;
2. Delay in considering applications or making a decision;
3. Failure to provide or untimely provision of assistance to those in need.
4. Requirements for the provision of additional documents for the assignment of social payments, although according to the law, social security must request these documents from other authorities;
5. Ignoring oral requests or written statements;
6. Refusal to grant benefits without good reason;
7. Rudeness, inappropriate remarks, contemptuous attitude, lack of politeness;
8. Ignoring the facts in the documents provided, distorting the essence of the documents to deny the population;
9. Inaction of social protection when checking the accessibility of authorities and companies for people with disabilities - lack of ramps, lifts, special elevators, etc.;
10. Threats and shouts addressed to citizens who applied;
11. Lack of benefits payments after a positive decision has been made on their assignment;

This is not a complete list of “sins” for which social protection agencies are famous. At times, citizens dread the need to contact these authorities because of the disgusting reputation of government services.

If the social welfare service performs its work in bad faith, neglects its duties or exceeds its powers, every citizen of the Russian Federation has the right to file a complaint. You can complain either about an individual employee or about the actions or inactions of the service as a whole.

You can file a complaint about the inaction of social security either in person or by mail: by registered letter with notification of receipt.

If the Social Security Department does not respond to your application within 30 days, file a complaint with the prosecutor’s office regarding unlawful actions or inaction of the social security authority. Here the case will no longer be delayed and will be considered within the prescribed time frame.

zakon-nedvizhimost.ru

You can file a complaint about the inaction of social security either in person or by mail: by registered letter with notification of receipt. Ultimately, all those employees who refused to help and do their work will be punished.

Socio-economic development 5. Rule-making activities 6.

Interaction of the Ministry 8. Subordinate institutions 9.

Anti-corruption expertise 10. Social inclusion of people with disabilities 11.

Social support measures for certain categories of citizens 12. Department of Labor and Social Protection of the Population:

• To email address
• In the Internet reception area on the Department’s website.
• At a personal reception.
• Online on the website of the mayor of the capital.
• Russian Post.
• By phone.
• By fax (not recommended for complaints where additional materials are required).

Important!

Info If the local prosecutor refuses you, contact his immediate superiors.

In the text of the complaint itself, you must clearly describe the problem, without hysterics or threats, provide names, dates, times of appeals, stated reasons for refusal, or simply the words of a social security employee. You should refer to articles of laws that protect your rights. At the end of the complaint, you must demand legal action.

If you file a complaint in person, remember that an authorized person must mark its registration with the social security authority. Without this mark, the complaint is not considered accepted for consideration and may therefore be ignored. It is advisable to get a lawyer for this - if after a judicial review you win the case, the costs will be recouped.

In case of inaction of higher social protection units, you can complain about the service to the prosecutor's office.

When preparing an appeal to the prosecutor's office, you should be sure to support the complaint with copies of responses from the named authorities, and supplement the list of documents with a photocopy of your passport. The period of prosecutorial proceedings is thirty days.

During this time, officials of the authority must prepare and send a response to the received complaint.

It should be remembered that you can file a complaint with the prosecutor’s office regarding social protection either at the institution of the executive body or by letter by mail, or on its official websites.

If appeals to the department of social protection of the population and the prosecutor's office did not give the desired result or were simply ignored, you can file a complaint against the social service in court.

Appeals with threats and offensive words, anonymous complaints will not be considered.

How to write a complaint to the Moscow Department of Social Protection

» Processing (collection, systematization, accumulation, storage, clarification, use, depersonalization, transfer blocking, destruction) of personal data of a Person is carried out by URPN solely for the purpose of considering the application. The processing of personal data of a Person can be carried out using automation tools and/or without the use of automation tools in accordance with the current legislation of the Russian Federation and the provisions of the URPN.

This consent of the Person to the processing of his/her personal data specified when submitting an application sent (filled out) using this website is valid for 5 (five) years from the date the Person sent the application to URPN using automation tools.

https://www.youtube.com/watch?v=GQe1IIajhv0

The agency is called upon to prevent the homelessness of minors, to work to place such children in foster families, and also to provide assistance in finding work, which is implemented in the course of carrying out labor protection measures.

What you can complain about Based on the tasks and functions of the Department of Social Protection, a resident of the capital can contact the Department if he is faced with a violation of his rights and the norms of current legislation in such matters:

1. support for orphans, guardianship and guardianship;
2. integration of disabled people;
3. integration of drug addicts;
4. assignment of benefits and payments;
5. targeted assistance and benefits;
6. service in specialized organizations (primarily this concerns the low quality of service provision);
7. support for families raising young children, etc.

Internet reception on the website To submit online requests, a separate functionality is presented on the website of the Moscow Department of Social Protection, which can be used by every resident of the capital dszn.ru/feedback/internet-reception.

To apply through the online reception, you will have to fill out a short form with the following information:

1. contact phone number;
2. the text of the appeal, which should briefly describe when and under what circumstances the applicant’s rights were violated, how this was expressed and, if possible, provide links to the provisions of the law that were not observed.
3. last name, first name, patronymic (if any) of the user who encountered a violation of his rights;
4. postal address (with the obligatory indication of the zip code for sending correspondence);
5. email address;

Department or one of its deputies at a personal reception, which is held in accordance with the approved schedule posted on the page dszn.ru/schedule. Depending on the type of problem, you can additionally complain to the following departments:

1. on the integration of persons with disabilities;
2. development
3. organizing payments to the population;
4. on organizing work with families and children;
5. guardianship and trusteeship of minors;
6. on the organization of social services;
7. on organizing the provision of state social support measures to preferential categories of Moscow residents;

Complaint against social security: sample, rules and features

Unfortunately, social security employees do not always take their work with due responsibility, as a result of which the most socially vulnerable segments of the population suffer: low-income families, pensioners, disabled people, parents with many children... What to do if social security delays or does not pay the required benefits at all, or refuses in providing benefits or does not issue the necessary certificate? Read about it in our new article!

First of all, we recommend filing a formal written complaint with the head of the social security department.

To do this, you need to file a complaint with the Department of Social Protection.

It is very important that the complaint is drawn up correctly: in the text of the application there must be a note that you have already contacted the head of social security, who did not want to delve into the matter and help. You can file a complaint about the inaction of social security either in person or by mail: by registered letter with notification of receipt.

If the Social Security Department does not respond to your application within 30 days, file a complaint with the prosecutor’s office regarding unlawful actions or inaction of the social security authority. Here the case will no longer be delayed and will be considered within the prescribed time frame. Ultimately, all those employees who refused to help and do their jobs will be punished.

The complaint is written in free form, with the obligatory indication of basic information:

• the name of the body to which you are filing complaints;
• your data (full name, address, contact phone number);
• the essence of the complaint;
• your requirements;
• your personal signature and date of filing the complaint.

In the text of the complaint, it is advisable to indicate the reasons for your disagreement with the appealed decision, action or inaction, the circumstances and arguments on the basis of which you consider your rights and legitimate interests to be violated, as well as other information that you consider necessary to provide in order to consider the complaint.

Source: https://indsn.ru/kuda-pozhalovatsja-na-soczaschitu-moskovskaja-oblast-96694/

The legislative framework

Guarantees for social security of the population are determined constitutionally. They include standard payments due to everyone (for example, pension benefits), as well as preferential treatment for certain needy categories of the population. Social assistance is provided by the state through local executive authorities, also with the help of Federal Law No. 178 of 1999.

The process of accepting and analyzing complaints received by government agencies (including those regarding the functionality of social protection), as well as the standards for responding to them, are defined in Federal Law No. 59. It stipulates that individuals or legal entities are allowed to complain with the subsequent expectation of registration of the application and verification of the application specified in it about social security information.

Social security addresses in the Rostov region and telephone numbers

By clicking on the link with the name of your city, you will be taken to a page with social security contacts for the required region.

All addresses and hotline telephone numbers of social protection departments in the Rostov region are constantly updated, so the contacts indicated in the tables are currently relevant.

Please be aware that Social Security hours may change during the holidays.

How can I complain?

Complaining about violations of civil rights and interests by social security is allowed in various ways. At the same time, the recipients of such requests also vary. Their choice depends on whether a person wants to deal with the issue within the body carrying out social work or with the support of third-party structures (supervisory, judicial and others).

The question of the location of the addressee to whom a person wishes to complain about social security is also important. The belief about the effectiveness of requests to the central Moscow apparatus is not entirely true. It is recommended for Moscow residents to complain here about social security or when appealing previously made decisions by territorial authorities.

At a personal reception

Personal visits are allowed in relation to all government authorities (Moscow and regional level). The difference here is both the operating mode and the presence or absence of the possibility of making an appointment. Often, visits to institutions are available both on a first-come, first-served basis to standard specialists, and through a prior appointment with senior management.

Typically, registration can be made on the official website in an automated system or by calling the telephone number designated for this purpose. Such a reception is carried out not within the framework of the standard operating hours of the institution, but within the personal schedule of a particular official. This is often also covered on the website.

Russian Post

To complain about social security by sending a letter by Russian Post, you should make sure that the selected addressee has such regulations. The institution’s website should contain a mention of this option for accepting applications and the corresponding address. It may differ from the address at which the main activities of the government agency are carried out.

It is worth noting a significant disadvantage if you want to complain in this way - the lack of a 100% guarantee of delivery of mail. This responsibility lies only with Russian Post. The sender is recommended to order delivery with a detachable notification, which is returned after the letter is received by the addressee.

By phone

You can complain verbally about the work of social security by calling a telephone number designated specifically for this purpose or by using a general hotline. At the same time, it is possible to receive at this moment consultations explaining the reasons for the problems that have arisen in social protection or issuing recommendations on the person’s further actions.

However, it is worth noting that such an option for submitting claims to social security does not necessarily mean their consideration within the framework of Federal Law No. 59. Rather, this direction of the institution’s work is more related to improving the quality of service to citizens of the Russian Federation. In this case, internal audits are also allowed. However, you should not expect a written resolution on the situation in response to such a complaint.

Internet reception on the site

The most convenient option for complaining about the actions of social protection at the moment is to generate online complaints on the official portal of the institution. The name of such a service may sound like “Internet reception”, “online requests”, etc. In addition to the fact that the remote method allows you to save the applicant’s personal or working time, the ease of forming a request is also an advantage.

In this case, a person does not have to think about the rules for drawing up a document: the necessary points of content, the location of information blocks, etc. In addition, the procedure for considering such an online request regarding social protection actions is similar to receiving written requests: in terms of the timing of analysis and the procedure for sending a response to the applicant.

Online on the website of the Mayor of Moscow

Appeals to government agencies and specific officials on the issue of violation of the law by social security can be effective if the problem being covered corresponds to the location and service of the official. That is, a complaint in a particular region should be made first of all when voicing complaints about the work of social protection to the local, and not the Moscow federal authorities.

The central office (which for all government agencies is usually located in the Moscow region) can influence the solution to the problem that has arisen by way of some appeal against previously made decisions. Initially, complaints submitted to Moscow offices will be forwarded to the appropriate entity. Therefore, the initial appeal to the Moscow mayor is most relevant for Moscow residents.

Where to contact

There are several government agencies where citizens whose rights have been violated by social security workers can turn to.

Social protection authorities

This option is the most correct for further actions. If an official refusal is received, it can be appealed to higher authorities. Each department has its own hierarchy, according to which you should gradually contact authorized persons in the following sequence:

• head of the department,
• representative of the district social protection authority,
• official of the Central Department of Social Welfare.

There are several options for filing a complaint:

1. Ordered letter. Sent to the head of the department to whom the complaint is addressed.
2. Submit a written statement at a personal meeting with the head of the social protection department, in which the citizen’s rights were violated. Be sure to register a complaint with the office.

All documents confirming the fact of violation on the part of the employee of the social protection department are attached to the application. The citizen's written appeal must contain a description of the current situation and the essence of the issue. It is necessary to write concisely, without emotions or threats. Be sure to indicate the date, time, place of appeal and personal information of the officials who violated the rights of the citizen. In the final part of the appeal, it is necessary to demand that employees of social protection authorities take legal actions.

A complaint may be ignored and rejected if it is not officially registered or if its content contains incorrect phrases and threats.

No later than 30 days from the date of filing the complaint, the citizen must receive a response to it. If it was not there, this indicates the inaction of officials. In this case, you can send a complaint to higher authorities.

Prosecutor's office

Law enforcement agencies must protect the rights and freedoms of citizens of the Russian Federation and monitor the work of organizations and structures, including government ones. Prosecutor's office employees have the right to send decisions to them that are subject to mandatory implementation. If there is no assistance in resolving the issue from the management of the social protection department, they file a complaint with the prosecutor's office. You can contact the prosecutor's office in the following ways:

• via registered mail;
• submit an application at a personal meeting with the prosecutor;
• using official Internet resources of the prosecutor's office.

The applicant must receive a response no later than 30 days after the application. The complaint must indicate the method in which the citizen wants to receive an official decision from the prosecutor's office. In order to reduce the waiting time for a response, you can attach to your appeal documents proving the fact of a violation of the law. If the prosecutor's office has enough evidence provided and does not require additional checks, the response will be sent within 15 days after filing the application.

How to write a complaint

It is recommended to complain about the actions of government agencies (including social security) in writing. When making oral appeals, there is a risk of complaining about violations from social protection in vain. Paper claims must not only be accepted, but also registered in a special logbook. Further, in accordance with Federal Law No. 59, they are considered within the prescribed 30-day period.

Where to complain about social security in Moscow and other regions of Russia:

• municipal institutions (including in the healthcare sector);
• government organizations, for example, social benefit centers;
• social support departments, etc.

The addressee should be selected based on the availability of options in the territory of the subject, as well as the topic of the complaint. If he does not want to interact or receive unsatisfactory answers, a citizen has the right to complain to other authorities: both higher authorities (for example, the administration) and those working in parallel in the government apparatus (for example, the prosecutor’s office or the court).

How to complain about social security in the Moscow region and other constituent entities of the Russian Federation:

• in writing upon a personal visit to the addressee;
• online version on the official website of institutions.

In accordance with Federal Law No. 59, the procedure and deadline for considering complaints does not differ based on the method of sending them. They must be equally registered within 3 days, and then reviewed within a month. However, in order to conduct an investigation into a complaint received, the applicant must renounce anonymity and provide personal and contact information.

Sample of writing a complaint

Complaining to the courts, law enforcement and supervisory authorities, as well as government authorities about the work of social protection is permissible if applications are submitted in a similar manner. The only difference is that for individual complaints (for example, lawsuits), the registration procedure is established by law, which cannot be said about complaints sent to social security itself and other authorities.

A sample of writing complaints regarding the work of social protection to Moscow or regional authorities. Content:

1. The introductory note must in any case contain information about the addressee (whether it is social security itself or a third-party body, and in some cases a specific official) and the last name, first name and patronymic of the applicant, and, if available, an official representative.
2. The name of the document can be alternative: statement or complaint.
3. It is recommended that the immediate content of the claim be accompanied by legislative references.
4. The following may be a list of petitions, as well as applications.

The applicant's requirements may not be documented in a list. However, the content of the written appeal should form a specific message with a request to understand the current situation with social protection or at least give an answer to a pressing question for the person. If the complaint against social security is not a claim for the court, then attachments are not required. However, they contain an evidence base that helps solve the problem.

complaints about social security

Grounds for a complaint about social protection

The list of violations on the basis of which you can complain to social security is not enshrined in any regulatory act. They arise when those who contact this service believe that their rights are not respected in one way or another, leading to both material problems and mental suffering. Here are typical situations when you need to write a complaint against the department of social protection of the population in Moscow and the region or against local departments and social protection services:

• refusal to grant benefits, cancellation of payments, non-payment of assigned benefits without legal grounds;
• requirements to provide documents in excess of those established by regulations;
• failure to comply with deadlines for consideration of applications;
• problems with access to premises for people with limited mobility;
• rudeness, swearing, arrogant attitude of employees towards visitors.

This list is not exhaustive; practice shows that there are many more reasons for filing complaints against social security.

Legal advice

Complaining about the activities of social security followed by timely and effective consideration of the request (for example, through an unscheduled inspection) should be done if the application is drawn up correctly. You should not include remarks with indignation, insults or threats. This style of presenting your point of view is a direct reason for refusal to be considered.

As for the response period, to reduce it, you should choose the recipient correctly. All government agencies are indeed subject to Federal Law No. 59 on the regulations for the consideration of complaints. However, the period of one month established here may be extended due to incorrect addressing (to a body whose competence does not allow resolving the stated claims or does not correspond to the region in which the controversial issue arises).