Rules for writing a complaint about roads
In order to report problem areas on the highway, it is necessary to carry out a certain series of actions that will answer the question: how to write a complaint about the roads: Preliminarily take a photograph of the faulty place along the route, also capture the adjacent territory and objects (road signs, houses, shops and others) on it, proving that this is exactly the damaged area.
If the fault is a hole or pothole, measure its width and height. Then a complaint about the roads is drawn up, preferably in printed form, because not everyone has legible handwriting.
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Having decided where to write a complaint about the roads, you need to draw up a statement stating the following:
- On the sheet in the right corner write your full name. head of the traffic police (if the name is not known, then simply write: Head of the traffic police of the city_____________)
- In the “from whom” line, write the applicant’s full name, residential address, and telephone number.
This is followed by a text that describes the exact time, location of discovery and size of potholes or pits, and date. In the case where the damage differs significantly from those established by GOST R50597-93. After all, if the hole is not large enough, even by a centimeter, it will not be repaired.
Where to complain about snow removal in the Moscow region
Despite the readiness of utility workers near Moscow for snowfalls, the snow is not always and not always cleared promptly. Therefore, in winter, residents are increasingly looking for hotline numbers where they can complain about snow and ice removal. Read about how much time is given to public utilities to eliminate the consequences of bad weather and where to go in the Moscow region if the yard is completely covered with snow and ice has formed on the steps of the entrances.
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Operation Snowfall
Source: Main Directorate of State Administrative and Technical Supervision of the Moscow Region
Administrative and technical inspectors of the Moscow region annually carry out Operation Snowfall. Since the beginning of 2021, more than 320 violations of requirements for winter cleaning of municipal territories have been eliminated.
Department employees promptly respond to complaints from the population regarding snow removal on State Technical Supervision Service accounts on social networks and on the Dobrodel portal.
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Cleaning time
Source: , press service of the Khimki city district administration
In the Moscow region, the procedure for winter cleaning is regulated by Law No. 191/2014-OZ “On improvement in the Moscow region.”
According to the regulations, as soon as a warning is received from the meteorological service about the onset of snowfall, the roadways, overpasses, and bridges must be treated with deicing agents. It is also necessary to prepare and clear areas for temporary snow storage in advance.
Within four hours from the beginning of the snowfall, sidewalks and other pedestrian areas must be treated with anti-icing materials.
During the first 12 hours after the end of the snowfall, utility workers must clear public transport stops, internal driveways, container sites and their entrances, sidewalks and other pedestrian areas from snow and ice.
Within 24 hours after the end of the snowfall, snow is first removed from public transport stops, ground pedestrian crossings, from bridges and overpasses, from large shopping centers, markets, hotels, train stations, theaters, entrances to hospitals and other social facilities.
Snow must be removed from streets and driveways within three days to ensure road safety.
Within five days after a snowfall, utility workers must clear the remaining areas of snow.
The owners are required to clean areas near shops, beauty salons, restaurants and cafes.
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Snow storage areas
Source: Main Directorate of State Administrative and Technical Supervision of the Moscow Region
Utilities can temporarily store snow in parks, forest parks, gardens, public gardens, boulevards and on specially prepared sites.
When removing snow from the roadways, streets and sidewalks, utility workers must move the snow masses to the roadsides. At the entrances and approaches to buildings, the formed snowdrifts should not interfere with pedestrians and the passage of vehicles.
It is prohibited to move snow from courtyard areas onto the roadway, driveways and streets.
Snowdrifts should not form at public transport stops, entrances to administrative and public buildings, exits from intra-block areas, as well as at intersections and near railway crossings.
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Where to complain
Source: Photobank of the Moscow region, Alexander Kozhokhin
For all cases of poor snow and ice removal, you can contact the hotline of the State Technical Supervision Service for the Moscow Region or the Dobrodel portal. The appeal must be processed within a maximum of eight working days.
If the snow is not removed from the yard, then you can start by contacting your management company or HOA. Contacts are on utility bills and on the information board at the entrance.
Also, in the winter, municipal administrations create “hotlines” for snow removal issues. The number should be found on the official websites of the administrations.
Regarding the issue of clearing the roofs of houses from snow and ice, you can call the 24-hour hotline of the State Housing Inspectorate of the Moscow Region.
You can complain about late snow removal on the roads to the Ministry of Transport and Road Infrastructure of the Moscow Region by calling the number.
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Filing a complaint about road conditions
You can report an unsatisfactory place on the route where vehicles are constantly moving, with the risk of getting into an emergency situation, to the following authorities:
- Traffic police
- Prosecutor's office.
- Court.
If, after writing a statement to the traffic police, there is no reaction, and the problem area has not been repaired, a complaint about the condition of the roads is filed with the prosecutor's office.
The final authority is the court.
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In online mode
Our City portal will help Muscovites quickly report such problems . Here you can leave comments on 13 winter topics. For example, report ice in the yard or excessive use of reagents, icicles, uncleared snow on the roads or at a stop. Specialists must respond to each message within eight working days.
Collective complaint about road conditions
The regulatory authorities respond to any collective appeals faster and make a positive decision in favor of the applicants.
You can find colleagues in the case on online forums. Many car enthusiasts are currently very dissatisfied with the way the tracks look.
Inspections that control road services, in addition to complaints about the condition of highways, also accept requests such as complaints about road repairs - due to the fact that they have begun to repair places that looked unsatisfactory, but the work is not being done properly.
If a car falls into a hole in the road or a manhole, is this considered an accident?
According to clause 1.2 of the Traffic Regulations of the Russian Federation, a traffic accident is understood as events that occurred during the movement of a vehicle on the road and with its participation, as a result of which people were killed or injured, or damage was caused to the vehicle or other property. The number of cars does not matter - hitting an obstacle is also an accident!
Thus, for an event to be recognized as a traffic accident, two conditions must coincide:
- 1) The vehicle participated in the process of road traffic (stopping and parking are also included in this process).
- 2) As a result of the incident, people were injured or killed, or damage was caused to vehicles or other property.
Since there was movement and damage was caused to transport, such situations are recognized as an accident.
Replies to complaints about roads
Any appeal to the authorities, including those that monitor the condition of the roadway, is considered within 30 calendar days. If after this period there is no response to a complaint about roads, you must call and demand clarification.
After an unanswered month of waiting, you can go to court, where, as a rule, the guilty are punished, and those who do nothing are put to work.
Writing complaints to the competent authorities is a catalyst that forces the services responsible for the type of road surface in our country to approach their responsibilities responsibly.
On the streets
Before a sharp cold snap, the capital's roads are treated with reagents. Snow removal is carried out after every five centimeters of snowfall or at the end of the snowfall. The roadways of highways and traffic intersections must be swept within two hours; on district streets, work must be completed within five hours. At the same time, deicing agents are treated.
Snow must be removed from the roadsides within 24 hours , depending on the amount of snow that has fallen, and in the tray parts of the streets it can lie for up to a week, waiting to be sent for disposal.
You can complain about poor cleaning of your street to OATI or the unified information service of the Moscow Government.
Can I get a refund in 2021?
Yes of course. According to the Civil Code, any harm must be compensated by its causer. Therefore, the consequences in the form of damage to the car (or worse, people) can be compensated.
But the key factor here will be the guilt of one or another participant in the accident. If we formulate the answer to the question whether it is possible to recover payment for a hole, pothole or hatch on the road, as briefly as possible, then we will get one of 2 options: if the hole does not comply with GOST, or the hatch was closed and made within the limits of the law, then the driver in practice In 2021, a violation of paragraph 10.1 of the Rules will be issued (the speed was not selected taking into account the road situation). If there is a violation on the part of road workers or another organization servicing this section of the road, then the blame most often falls on them.
What are the permissible pit dimensions according to GOST?
It is noteworthy that in Russia there has long been a special regulation that regulates the condition of holes, potholes and other irregularities on the road. According to GOST R 50597-93, the maximum dimensions of road recesses should not exceed:
- 15 cm long,
- 60 cm wide,
- 5 cm deep.
If the size of the pothole is greater than at least one of the specified limits, then the organization responsible for maintaining the roads can be held liable.
Can a manhole on the road be open?
The hatch is part of the city’s engineering network, for which operating organizations are responsible. As a general rule, the hatch, of course, must be closed. If part of the water supply system is open, then the operating organization must compensate for the damage. In this case, it does not matter whether the hatch is fully open or partially open, or if it turns out to be broken.
But please note that the hatch may be open in case of repairs and other work in the relevant area. But even in such a situation, the operating organization must fence off the work area from traffic. If the area was properly fenced, but the driver did not keep an eye on the road (and again 10.1 of the Rules), then no one will compensate him for the damage. On the contrary, it is you who will pay for the damaged fences.
If I am charged with violating clause 10.1 of the traffic rules?
Paragraph 10.1 of the traffic rules is an “insidious” norm, first of all, for drivers. The reason is in its content, which imposes general responsibility for road traffic on the motorist. The driver must not only comply with the speed limit set. He also needs to assess traffic intensity, road, meteorological and other conditions in advance.
In practice in 2021, this point turns out to be a precedent. This means that if a driver could have foreseen a large pothole and avoided it without harming other road users, then he himself will be largely to blame for hitting a pothole or manhole at speed.
The imputation of clause 10.1 of the traffic rules is an extremely common phenomenon, from which one can and should be protected. The size of the hole and the circumstances of the case as a whole will be of key importance. You will need to prove that you could not foresee the danger of a collision with a deep hole, which would result in material damage to the car.
Thus, the main task immediately after such an accident has occurred is to make sure that there are no grounds for making a determination for violation of clause 10.1. How to do this?
Actually, nothing complicated. The traffic police officers who arrive at the scene of the accident will give you a piece of paper on which you will write an explanation. It is here that, among other things, it is necessary to indicate approximately the following.
I was moving along the specified road at a speed [your speed should not be higher than that established for this section - and no +20 km/h non-fine threshold] taking into account the intensity of traffic, weather and road conditions and the characteristics of my vehicle, road surface [ dry/wet], time of day [dark/light]. The speed I chose ensured that I could remain in constant control of the direction of travel of a hazard that I could foresee.
Such explanations actually mean your unquestioning compliance with this point. In such a situation, you essentially remain innocent until proven otherwise, and traffic police officers are unlikely to do this right here and now.
If, nevertheless, a ruling has been made against you (a ruling for violation of 10.1 is not issued, since in 2021 there is no punishment for its violation), then you must appeal it. Actually, in the reasoning part of the complaint, you can indicate the same thing that we cited above - there should be no other evidence of violation of 10.1, unless, of course, you really complied with this paragraph.
However, the likelihood that you yourself will be the culprit of hitting a hatch or hole may be high in the following cases:
- if you really exceeded the speed limit and because of this you fell into a hole without noticing it in time (for example, in this section the limit is 40 km/h, and you were driving 45),
- if at that time there was poor visibility of the road (rain, snowfall, fog), but you were driving at a speed close to the limited speed (in the same example, 38 km/h),
- if there was ice and you were again driving almost at the established speed limit.
