How and where to complain about the Russian Pension Fund?

Regulatory regulation

The actions of an official at any level are regulated in sufficient detail by both laws and by-laws.
Employees of the Pension Fund are no exception. However, citizens are constantly faced with actions by organization employees that violate their rights. The reason for this is not always a person’s dishonest attitude towards his work. The legislation on pensions is structured in such a way that even specialists are not able to fully understand it.

The appeal procedure is determined by where the person decided to complain about the Pension Fund. Bodies that consider such complaints:

• higher management of the Pension Fund for the region;
• executive directorate located in Moscow;
• prosecutor's office;
• courts.

Pension recalculation through court

If your pension recalculation is refused, you should not despair. A citizen has the right to challenge the decision of the Pension Fund in court. To do this, you will have to again collect supporting certificates, extracts and other documentation and prepare a statement of claim.

In addition to documents, you will have to defend your case in court. Prepare for your presentation in advance. It is recommended to use the services and consultations of lawyers. If there are witnesses, their testimony should be attached to the case.

What are the reasons for writing complaints?

There is a standard list of mistakes made by this organization:

• shortcomings in calculating the amount of individual payments;
• deliberate underestimation of the amount of payments that a person is entitled to;
• refusal to recalculate pensions (usually this is done automatically);
• refusal to pay the assigned pension or supplements to it;
• rude attitude of employees.

Having chosen where to complain about the Pension Fund, you should think about what to write in the application. There is no form of legal requirements for filing a claim in court.

All statements or complaints are written in accordance with the provisions of the law on citizens' appeals.

Emotional statements should not be allowed in the document; everything must be to the point and based on regulations and facts. Also, the complaint is built according to a certain pattern, regardless of the reason:

• name of the authority to which the document is sent;
• information about the applicant (full name, residential address, email address);
• circumstances of the complaint;
• explanations why the actions, in the applicant’s opinion, are illegal;
• the result we want for the giver;
• list of attached documents;
• signature and date of sending the document.

The tips listed are suitable for filing a complaint with the higher authorities of the fund and the prosecutor's office.

The decision of the Pension Fund of Russia and the timing of recalculation

Check whether the application is completed correctly. Attach all necessary documentation and submit it to the Pension Fund for review. The period for consideration of the application is 5 working days from the date of receipt of documents. If you contact the MFC, the review period increases by 4-5 working days. This is due to the regulations for document flow between departments.

If the decision is positive, the pension will be recalculated:

Pension Fund employees have the right to request additional certificates and papers confirming the grounds for recalculating pension payments.

Required documents and deadlines

Documents confirming the essence of the appeal must be attached to the complaint. This could be a document incorrectly drawn up by fund employees, a written refusal to provide a service, etc. To make the proceedings go faster, copies of SNILS and a pension certificate must be attached to the application. If documents are submitted to the court, then they must be accompanied by a receipt for payment of the state duty.

The deadlines for appealing decisions of the Pension Fund are established by law. Documents should be submitted no later than three months after the actions of the organization’s employees.

Where to complain about the Pension Fund to the prosecutor's office? We must also start from the lower level, from the district prosecutor's office. The period for reviewing materials cannot exceed 15 days. If the employee needs additional time, an additional 15 days are given. Consideration of standard requests falls within the allotted time frame.

If the applicant does not agree with the answer, he has the right to write complaints to higher structures of the prosecutor's office. In cases of serious violations, prosecutors usually go to court with claims in favor of citizens. The Civil Procedure Code directly states their responsibility to protect the social rights of citizens. It should be noted that older people belong to the category that requires special protection from the state.

Making an application: step-by-step instructions

According to the current regulations of the Pension Fund, citizens will have to draw up an application for recalculation of their pension in the established form. The form is enshrined in Appendix No. 2 to Resolution of the Board of the Pension Fund of the Russian Federation No. 16p.

The form has a rather complex structure. Use step-by-step instructions:

Step 1. In the header of the document indicate the name of the territorial branch of the Pension Fund to which the application will be sent.

Step 2. Now fill out Information Block No. 1, indicating one by one:

• FULL NAME. the applicant;
• insurance number;
• citizenship;
• registration and residence addresses;
• phone number;
• We enter the passport data in a special plate;
• Determine the gender of the applicant - put a mark in the appropriate field.

Step 3. Information block No. 2 is filled out only if an authorized representative is involved in the registration. Fill in the appropriate fields about the attorney. Please provide the details of the power of attorney separately.

Step 4. In Information Block No. 3 of the application, indicate the type of pension that needs to be recalculated. Make marks opposite the reasons for the recount. It is allowed to make several marks at once. If the required reason is not available, then enter it in the appropriate “Other” field.

IMPORTANT!

If you need to recalculate several types of pensions at once, you will have to fill out an application for each type. Otherwise, there will be confusion in the document, which will delay the consideration of the issue.

Step 5. In Information Block No. 4, we indicate information about the current status of the applicant. We note whether the citizen is currently working. Then we determine the number of dependents. If they are missing, then we write the word “no”.

Step 6. Get acquainted with the information from block No. 5.

Step 7. In block No. 6 you must indicate all the documents attached to the application.

Step 8. Information block No. 7 is intended to indicate the feedback form. The applicant independently determines the method convenient for him.

Step 9. In the last column, indicate the date of the application. Put your handwritten signature and indicate the transcript.

This is what a completed application for recalculation of pensions for working pensioners looks like:

Complaint to the PF management department

If a citizen was treated unfairly in one of the Pension Fund branches, he should initially file a complaint with the head of the Pension Fund department.

The response to the appeal must be received within 30 days. If during this time there was no reaction or the reaction was not what the complainant expected, then the person can write

statement

to the prosecutor's office or court.

It is worth noting that it is advisable to contact the management department only if the problem can be resolved pre-trial: for example, inappropriate behavior or unprofessional actions of employees. Contacting a higher authority will also help if the specialist, when calculating the pension, did not explain what acts and laws he was guided by when making the calculation.

Drawing up a complaint to the Pension Fund in 2021

A complaint to the Pension Fund is an effective tool for changing the situation if a citizen disagrees with it. But to do this, he will need to prove that he is right: correctly state the essence of the problem, and at a certain stage, attach additional documents as evidence.

Stages

If a person was denied a service or is not satisfied with the result of its provision, he files a complaint. When applying to third-party authorities, it is better to obtain a written refusal from the Pension Fund. This is a refusal to provide a service or change the conditions for its provision that do not suit the “complainant”. It is up to the applicant to decide where to file a complaint after its unsuccessful consideration by the Pension Fund: to the prosecutor's office or to the court.

Contents of the complaint

There are no standardized templates for filing a complaint. But the statement must have structure. That is, comply with office work standards and at the same time contain important information.

Required documents

To appeal the actions or inaction of the Pension Fund of Russia, you must file a written complaint. If the pre-trial appeal is carried out within the Pension Fund itself, then you do not need to attach an official letter of refusal (if there is one). For third parties, it is recommended to attach this document. When filing a complaint through a representative, you must present a document confirming his authority (for example, a notarized power of attorney). If a person has documents confirming the arguments he expresses, then they also need to be attached to the complaint.

Complaint samples

How to write a complaint to a pension fund, sample and its contents:

• the name of the Pension Fund of Russia body or the official against whom the complaint is being written;
• Full name and information about the person’s place of residence, his telephone number, email address and address for sending postal items;
• information about the issues being appealed;
• the reasons with which the citizen explains his disagreement with the decisions taken by the Pension Fund.

At the end, a date is entered and the complaint is signed.

Adviсe

You can take the structure of legal claims and file a complaint according to the same principle. The text of the complaint does not necessarily refer to legislative standards, but this gives significance to the author’s words. Therefore, you can familiarize yourself with the legislative framework and indicate the appropriate norms in the main text part.

Fund structure

The PF system is structured as follows: the lower level is the Pension Fund department; then comes the department, whose competence extends to the entire region. An inter-district administration may function within the fund, serving several districts simultaneously. Today, departments are being reformatted into interdistrict departments, and the process is growing. Where departments have not yet been organized, departments responsible for districts continue to operate.

What does this lead to? For example, where to complain about the Pension Fund in St. Petersburg? The complaint is submitted to the department responsible for servicing St. Petersburg and the Leningrad region.

Features of passing documents at the prosecutor's office

Every citizen of the Russian Federation has the right to go to court to protect their rights. The statement of claim is submitted to the court of general jurisdiction at the location of the PF branch.

You must first pay a state fee of 300 rubles. In a claim submitted to the court, all necessary information should be indicated in detail in an accessible form. It should be written to the judge. At the end of the statement, it is noted what result one would like to receive from the Pension Fund.

Each citizen can defend his rights independently, but the effect will be much better if a professional lawyer represents the interests of the plaintiff.

Papers are sent by mail or dropped into a special box for citizens' appeals, after which they are registered and considered. With the development of technology, it is possible to send complaints electronically, the procedure for making decisions on them is no different.

You can come to the appointment in person; the prosecutor’s office has established a schedule for receiving citizens. As in any organization, the principle of separation of competencies has been introduced into the activities of the prosecutor's office. There are employees there who specialize in labor and social disputes.

As stated above, prosecutors go to court with claims in favor of citizens. They, of course, have the right to adopt resolutions obliging supervised organizations to take certain actions, but no one bears responsibility for their implementation. Which is why there is a need for a lawsuit.

Despite all the difficulties in answering the question: “Where can I complain about the work of the pension fund?” only two - to the prosecutor's office or department.

Non-budgetary organizations offer their services, trying to attract citizens with the benefits of investments. However, not all of them operate within the law. Citizens are faced with illegal transfers of their savings to these structures.

Where can I complain about the actions of non-state Pension funds?

• territorial administration of the Central Bank;
• branch of the Pension Fund.

In the first case, they complain about manipulation of income and investments, in the second - about illegally concluded contracts. A copy of the complaint filed at the Pension Fund office is also transmitted to the Central Bank employees.

Ways to file a complaint

Today there is a list of options for how citizens can send a complaint. You can complain when visiting the department, remotely via the Internet, and by mail.

Electronic

Electronic submission of documents is provided for many issues. For example, the State Services portal closely promotes the implementation of Pension Fund services for Russian citizens.

Public services

To use the portal service you need to have a verified profile here. On the portal this category is referred to as “Pre-trial appeal”. Here are all the reasons why a complaint is filed against the Pension Fund of Russia through the State Services website (do.gosuslugi.ru). On the appropriate page you need to click on the “Submit a complaint” button.

The next page will open, where all you have to do is tick different boxes and fill in the empty fields.

PFR website

The “Pre-trial appeal” category is also available on the Pension Fund’s website. Here is a detailed explanation of the rules for filing, the necessary documents and the correctness of the complaint. There is also information that a complaint to the Pension Fund of the Russian Federation is submitted electronically through the State Services portal. That is, you won’t be able to file a complaint from your personal account on the PF website.

But through a citizen’s personal account, you can send an application to the Pension Fund.

1. You must log into your personal account and click “Citizen Appeals” at the bottom of the site.

2. Next, you need to agree to the terms of admission and click “Continue”.

3. Next, you need to select your place of permanent residence, region and branch address. Then you need to select the topic of the appeal and fill it out. You can attach any documents to your application.

Personally

The classic way to interact with government agencies is to visit a branch. In fact, remote methods of communication are in no way inferior to it, but many are more accustomed to acting “the old fashioned way.”

Pension Fund branch

To visit, you need to select the department where the problem situation arose. Here you need to contact your manager directly. If, based on the results of consideration of the issue, the person’s requirements have not been satisfied, you must contact the management of the territorial department. If the issue is left without moving in the right direction, you have to contact it even higher - to the Office for Working with Citizens' Appeals of the Executive Directorate of the Pension Fund of the Russian Federation.

Administration of the President of the Russian Federation

They usually write to the presidential administration after appeals to other authorities have not brought any results. Although no such rules have been established. In fact, the opportunity to complain to the head of state himself can be taken at any stage. But to effectively resolve the issue, you need to have appropriate evidence.

Prosecutor's office

The prosecutor's office is a supervisory body that monitors the implementation of legislation. You can even contact us electronically. The prosecutor's office must respond to the application within a month. If the authority’s employees consider that the issue does not fall within their competence, the application will be forwarded to the appropriate authority. This procedure is carried out within the framework of interdepartmental cooperation.

Court

A statement of claim, drawn up in accordance with the rules of the Code of Civil Procedure, is submitted to the courts. It must be accompanied by other documents that are evidence in the case. If the package of documents is correctly submitted, court hearings are scheduled. At the meetings, a problematic issue is considered and the opinions of both sides are heard.

Call the hotline

Hotline telephone numbers (or rather regional contact centers) differ among the territorial branches of the Pension Fund of Russia. Therefore, on the unified website of the Pension Fund of Russia, you can set a specific region and see the information you are interested in.

Proceedings within the Pension Fund

All activities of the Pension Fund are aimed at financial and credit operations in relation to Russian citizens who have reached retirement age. The regulations of the RF Armed Forces dated December 27, 1991 and edited on August 5, 2000 clearly state the main functions of the Pension Fund as an independent institution:

• accrual of payments to Russians who have retired due to age;
• exercising control over organizations for timely social contributions, as well as the receipt of these payments from persons with legal status;

Often our pensioners are violated in their rights by employees of this organization and suffer harassment and material damage. This happens mainly due to the reluctance of the PF staff to work efficiently and in the interests of people, a negligent attitude towards their official duties, or even due to incompetence in matters of accruals.

Any person who has Russian citizenship has the right, in case of violation of their rights and norms in relation to pension payments, to seek help and protection from higher authorities. In particular, such actions will be valid in relation to persons who supervise and have incurred losses of a financial nature. There is a main complaint regarding the legality of actions and in most cases it is associated with incorrect calculation of pensions, however, there are other violations on the part of the staff.

You can complain about the Pension Fund in several cases:

• If a citizen is required to pay for additional services, this indicates corrupt practices. In a government institution, the entire list of services is provided free of charge.
• In case of refusal to correct errors or typos in documents and certificates issued to a citizen.
• When issuing documents in violation of established deadlines or refusing to register an application without any legal grounds.
• In the case when a citizen brings documents and is refused to accept them.
• If there is a violation of the terms of the profile in the provision of services.
• When a specialist requires documentation not provided for in the mandatory list and regulations.

The peculiarities of the procedure are that the superior has the right to make a decision on payments: reducing them, increasing them, assigning payments, etc.

Where to complain about Pension Fund employees? Their immediate superior or department. Based on the results, disciplinary action may be taken. No payments for compensation for moral damage are made. Such issues can only be resolved in court.

Where can you complain about the Pension Fund?

Table 1. Where and for what reasons you can complain about the Pension Fund

Features of contacting the prosecutor's office

A response to a citizen’s appeal must be received within 30 days. The authorities will answer whether the problem can be solved, how and in what time frame. The results are sent by official letter.

Dear readers, the information in this article may be out of date. If you want to know how to solve your specific problem,

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When deciding where to complain about the actions of the Pension Fund, one trend should be taken into account. The law prohibits forwarding complaints to the persons or bodies against which they were actually filed. In fact, both the fund’s departments and the prosecutor’s office are guilty of this, hiding behind formal replies.

Trial

Pension disputes are resolved through civil proceedings. The statute of limitations for claims is at least 3 years. Therefore, before going to court, it makes sense to contact both the department and the prosecutor’s office. It has already been noted that the prosecutor’s office, having noted violations, has the right to file a lawsuit. Her representation will add weight to the application.

Independent application is complicated by the need to know well the procedure for assigning and calculating a pension. And you can’t do without the help of a specialist in this matter.

The application, depending on the value of the claim, is submitted either to the magistrates' court or to the district court. Most often, it is district judges who deal with such cases.

What are the requirements for a claim? The structure is as follows:

• name of court or magistrate court precinct number;
• information about the applicant (full name, residential address);
• information about the department: it is on its behalf that the organization is represented;
• statement of the circumstances of the case;
• reference to regulations;
• requirements for the fund (obligation to assign pension payments, recalculation, etc.).

Requests for payments should specify for what period the payments are to be made.

Copies of the claim and documents attached to it are attached in number depending on the number of participants. If the lawsuit is filed by prosecutors, they are required to justify the reasons for their participation.

Where to complain about the Pension Fund in Moscow and the Moscow region? The answer does not change - to the department. If this does not help, the claim is filed at the location of the authority.