How to write a letter to S.S. Sobyanin, the mayor of Moscow: step-by-step instructions and sample

Help from a lawyer on this issue
Almost every Russian has encountered illegal acts committed by officials. Often, citizens begin to panic, not knowing whether there is a way to combat lawlessness. In fact, everything is extremely simple. If there is improper performance of duties by medical workers, police officers and government officials in other areas, you should immediately file a complaint with higher authorities and assert your rights.

It will not be easy for ordinary residents of the capital to independently understand all the subtleties and nuances of this issue. This is due to the lack of the required theoretical and practical knowledge in the field of jurisprudence. The only way is to consult a qualified specialist. But what should you do to avoid unplanned financial expenses?

There is an answer to this question as well. The optimal solution would be to communicate remotely with an experienced lawyer. First of all, this method of consultation is available to any Russian, regardless of gender, age, wealth and religion. But, most importantly, it eliminates unnecessary material losses, while remaining as effective as personal communication with a specialist.

Speaking about where to send a complaint in order to hold violators accountable, it should be noted that in this case the regional connection should be taken into account. For example, Moscow residents can turn to Sergei Sobyanin, who holds the post of mayor of the capital. He has proven more than once that he is worthy of this position. Sobyanin strives to always fulfill his promises and carefully studies all requests and complaints received from citizens, thereby protecting their rights and interests.

Coronavirus hotline numbers

Emergency telephone number
103 around the clock (24/7)

Moscow city hotline

8-495-870-45-09 (daily from 08:00 to 21:00)

General questions on coronavirus infection, including information on the provision of social support measures, food delivery and solving other everyday problems of elderly and chronically ill Muscovites, delivery of free and discounted medicines and medical products to their homes, obtaining sick leave in the city of Moscow.

Information telephone line of the Moscow Department of Health on dentistry

8-499-842-4-112 around the clock (24/7)

Providing emergency dental care in isolation, dental care at home for patients with COVID-19, contact persons in self-isolation

An anonymous psychological support line for people in quarantine and self-isolation

8-495-150-54-45 (daily from 09:00 to 20:00)

Hotline of Moscow Mayor Sergei Sobyanin

Emergency psychological assistance

051 (from landline) or +7-495-051 (from mobile) www.msph.ru

Federal unified hotline for coronavirus

8-800-2000-112 (for non-residents)

Hotline of the Ministry of Health of the Moscow Region

8-800-550-50-30 (for residents of the Moscow region)

Hotline of the Social Insurance Fund for issuing sick leave to persons in quarantine

8-800-302-75-49

Hotline of Roszdravnadzor on issues of violations in the healthcare sector in Moscow

Hotline of Sobyanin - Moscow Mayor

8-495-611-47-74 or 8-916-256-76-76

Issues of shortage of medical masks and antiviral drugs in pharmacies.

Hotline of the Federal Antimonopoly Service

8-499-755-23-23

Issues of inflated prices for medical masks and medications in pharmacies.

Rospotrebnadzor hotline

8-800-555-49-43

Help numbers

Unified information service of the city of Moscow (including on issues of accessibility and quality of free medical care)

Moscow City Hall toll-free hotline

Doctor on duty at the Emergency Medical Aid Station named after. A.S. Puchkova

8 or 103 – Medical advisory panel (doctor on duty)

Reference information of the State Budgetary Institution “Ambulance and Emergency Medical Care Station named after A.S. Puchkova" DZM

8 or 103

24-hour information telephone line of the Moscow Department of Health on dentistry:

8 (499) 842-4-112.

Operational and administrative service of the Moscow Department of Health

8 (24 hours a day)

Psychiatric care of the State Budgetary Institution “Ambulance and Emergency Medical Care Station named after. A.S. Puchkova" DZM

8 or 103

Eye ambulance (adults) GBUZ City Clinical Hospital named after. S.P. Botkin Department of Health of the State Budgetary Healthcare Institution "City Clinical Hospital No. 1 named after. N.I. Pirogov DZM" State Budgetary Healthcare Institution "City Clinical Hospital No. 15 named after. O.M. Filatov DZM" State Budgetary Healthcare Institution "GKB named after. F.I. Inozemtseva DZM"

Eye ambulance (for children) Institution "Morozovskaya Children's City Clinical Hospital, Department of Health"

Help Desk of the Department of Health Care regarding the status of consideration of applications

8 opening hours: Mon. – Thurs. from 08.00 to 17.00, Fri. from 08.00 to 15.45, Sat.-Sun. - weekend

Help service of the Department of Healthcare on issues of drug supply

8 opening hours: Mon. – Sat. from 08.00 to 20.00, Sun. - weekend

Help service on the application of prices for medicines included in the list of vital and essential medicines

Help service on vaccination issues of the State Budgetary Healthcare Institution "Center for Medical Prevention of the Department of Health"

Depending on your place of residence, you can also contact the helpline numbers of the Directorate for Coordination of Activities of Medical Organizations of the Moscow Health Department

VAO ZAO Northern Administrative District +7 (495) 946-11-09 North-East Administrative District North-Western Administrative District Southern Administrative District +7 (495) 318-47-71 South-East Administrative District South-Western Administrative District Central Administrative District +7 ZelAO TiNAO +7 (499) 391-35-90

GBUZ "IKB No. 2 DZM" outpatient department of the MGC AIDS

Emergency medical and psychological assistance in crisis situations

“Helpline” on issues of drug addiction, HIV/AIDS, State Budgetary Healthcare Institution “MNPC Narcology, Department of Healthcare”

8 opening hours: Mon.–Fri. from 08.00 to 20.00, Sat. from 09.00 to 16.00, Sun. - day off

"Helpline" of the obstetric service

8 opening hours: Mon.–Fri. from 09.00 to 18.00, Sat, Sun. - weekend

State Budgetary Institution "Moscow Service for Psychological Assistance to the Population" of the Department of Labor and Social Protection of the Population of Moscow

8 051 - from a landline phone (free) 8-495-051 - from a mobile phone (only telecom operator services are paid according to the tariff plan).

Psychiatric care of the State Budgetary Institution “Ambulance and Emergency Medical Care Station named after. A.S. Puchkov" DZM (Department of Hospitalization and Transportation of Psychiatric Patients)

+7(495) 620-42-30 or 103 from all phones

Hotline telephone number for providing psychological and advisory assistance on problems of drug addiction and alcoholism of the Moscow Scientific and Practical Center for Narcology

Unified information center for drug treatment clinics of the Moscow Scientific and Practical Center for Narcology

Hotline for support of cancer patients “Clear Morning”

+7 (24 hours a day)

Accident Registration Bureau of the Moscow City Internal Affairs Directorate

+7 (24 hours a day)

Department of accounting, analysis of mortality and transportation of dead bodies of the State Budgetary Healthcare Institution "BSME DZM"

+7(495) 530-66-22

Issues of donating blood and its components, State Budgetary Healthcare Institution “Blood Center named after O.K. Gavrilova DZM"

Registration Moscow st. Polikarpova, d. 14, building 2 (Begovaya metro station) Registration Moscow, st. Bakinskaya, 31, (metro station “Tsaritsyno”)

Moscow rescue service. Hotline of the Ministry of Emergency Situations of Russia in Moscow

+7 or 112 (24 hours a day)

Do you urgently need to contact the government of the Russian capital? Do you need to call the city hall at night?

There is a special Sobyanin hotline for this:

and the city mayor's administration

Work with the population is carried out around the clock, but through special telephone channels.

If you don’t get through by phone, use the official portal of the Moscow city authorities: mos.ru. In this case, you will have the opportunity to select the department of interest and submit an application online.

Heating hotline in Moscow 2021. Housing inspections for Moscow districts

District Address Telephone Central 105094, st. Hospital Val, 5, bldg. 18 8 Severny 125252, Moscow, Khodynsky Boulevard, 11 8 North-Eastern 129323, Moscow, st. Snezhnaya, 19

8 Vostochny 107076, Moscow, Kolodezny per., no. 14 8 Yugo-Vostochny 109377, Moscow, st. 1-ya Novokuzminskaya, 10 8 Yuzhny 113556, Moscow, Varshavskoe highway, 74, building 3 8 Yugo-Zapadny 117452, Moscow, Simferopolsky Blvd., 24, bldg. 7 8 Zapadny 121351, Moscow, st. Polotskaya, 25, bldg. 1 8 North-West 123298, Moscow, st. Marshala Malinovsky, 8 8 Zelenogradsky 124527, Zelenograd, bldg. 841, n.p. 14 8 Troitsky and Novomoskovsky 117042, Moscow, st. Yuzhnobutovskaya, 52 8

You can also send a written request to the inspection. If the problem with the lack of heating is not resolved, then you should contact higher authorities: Rospotrebnadzor, the prosecutor's office and the local administration.

What can be resolved via the Moscow Mayor's hotline?

You can contact us on various issues that relate to the work of city authorities. Some are resolved faster through correspondence in the online chat of the official portal. For others, you can only get an answer if you call the Moscow mayor's hotline.

This greatly facilitates contact between the administration and the population; citizens do not have to stand in line for appointments.

Reasons why people usually contact the mayor's office:

General message.
Complaints about the work of housing and communal services.
Get information on how to get health care benefits.
Express dissatisfaction on behalf of the townspeople regarding the uncoordinated work of medical institutions and personnel.
Make an appointment with a highly specialized specialist providing public services.

On the portal of the state website, the hotlines of Moscow Mayor Sobyanin and all other employees are posted distributed among departments.

Phone numbers for next	Numbers
Submitting/receiving letters	692-17-03692-16-94
Resolving problems related to the work of the police (Ministry of Internal Affairs, Department of Internal Affairs, State Department of Internal Affairs).	777-11-47
Press center	620-27-17
Appointments with officials of the Moscow Government	633-51-90

After a call or communication through the website, the administration employee resolves the matter independently, or transfers the client to a more competent representative of the special department.

General issues

The telephone is used for complaints on general issues of the following nature:

It is necessary to inform that somewhere a fact of corrupt manipulations has been noticed.
Complain about impropriety or abuse of power by officials.
Report about poor performance of city transport.
Inquire about receiving benefits and allowances.
To inform or, conversely, obtain information on how to solve existing problems in the area that require urgent intervention.
Government institutions function poorly (for example, the issue of housing and communal services regarding lighting of the territory).
Point out enterprises that openly pollute the natural and urban environment in violation of all established Rules.
Social side of appeals.
Trade, services.
Repair of roads, tram tracks.
Arrangement of green areas of the capital.
Management of city and regional economy and others.

Ways to contact:

Options	Contacts
Addresses (main)

Or: 121205, st. Novy Arbat, 36/9, metro station "Smolenskaya".

City Hall hotline, 103032, st. Tverskaya, 13-M.

There are also:

department for submitting/receiving letters;
press center (on duty).

Information 777-77-77 Direct contact +7 (495) 957-04-44 Mayor's pager (495) 730-75-30

"Mayor of Moscow"

Reception8Email [email protected] Websitemos.ruColleges of Executive CommitteesAddress: 121205, st. New Arbat, 36.

Tel.: 290-85-21.

Administrative division of the mayor of MoscowAddress: 121205, st. New Arbat, 36.

Tel.: 203-69-12.

Who should I contact? Deputy Mayor, Head of the Government Apparatus – Anastasia Vladimirovna RAKOVA.

First, you will need to introduce yourself over the phone, then the essence of the matter will be drawn up. Calls are transferred to the department whose task is to resolve specific requests received from the public. For example, it is the department responsible for the normal operation of transport that will be able to quickly and effectively help a citizen or a representative of a company.

Housing and communal services

Problems may arise regarding the operation of housing office services. Then the lines are open for calls around the clock regarding housing and communal services issues. Use cases related to the following are addressed here:

The streets, courtyards of apartment buildings and neighborhoods are poorly cleaned.
It is necessary to talk with the management of citywide residential complex services.
Inquire about where and what kind of housing construction is taking place in Moscow.
Receiving discounts on payments for services provided by the organization.
Solve problems with snow removal and neutralization of icy areas.
Regulate the lack of lighting on streets, parks, etc.

To contact housing and communal services issues free of charge, use the website or united phone number:

777-77-77

Healthcare

Healthcare Complaint Contacts exist to:

Notify the Government about corruption.
Help contact the necessary specialized departments.
Leave a complaint against government officials.
Show dissatisfaction with the work of the ambulance service.
Find out all the details of vaccination.
Leave suggestions for improving the structure and more.

The general telephone number - 777-77-77 is also used for health care complaints. It is from here that you will be transferred to the desired service of the Moscow Department of Health.

General telephone numbers of the Department:

Direction	Numbers
Honey. help	(499) 251-83-00
Vaccination	(495) 699-50-30
Provision of medicines at the municipal level	(495) 952-82-37(499) 251-14-55

Contacting the housing and communal services help desk in Moscow online

You can express your complaints about the work of public utilities on specially created portals. Some of the most famous were RosZhKKH, Uprava, and Our City. The user needs to select the most convenient one, register and provide the necessary information. To make your appeal as effective as possible, lawyers recommend carefully filling out the form posted on the website. A clear formulation of the problem allows the complaint to be redirected as quickly as possible to the specialist responsible for the given area of the public utility service.

For your information

Most portals provide the ability to attach photographs of the problem area to give the most complete picture of the existing problem. After posting a complaint, officials are required to give a written response to citizens’ complaints no later than 30 days.

Online housing and communal services help allows you to:

Get complete information on the existing debt of residents of Moscow and the region.
File a complaint about the condition of the road surface, untimely removal of solid waste, improper operation of the management company or homeowners association.
Citizens can also voice their complaints about the technical condition of elevators, low temperatures in apartments during the heating season, lack of hot or cold water, power outages, etc.

Contacting the housing and communal services help desk in Moscow online gives citizens the opportunity to receive professional assistance in explaining the legal aspects of a particular situation. For example, in the absence of communal heat meters, owners are required to pay the full cost of the first and last month of the heating period. And it doesn’t matter how many days the heat was supplied to the apartments.

City Hall opening hours

Not all phones accept calls 24 hours a day. But the Moscow Government has made sure that its official portal has the opportunity to write at any time.

The following mode of operation of Call centers is presented:

Department names	Contacts	How they work
Getting help information	Tel.	8:00-20:00 Mon-Fri 8:00-17:00 SB At night, there is an answering machine, with the help of which basic information is submitted in an informative mode.
Direct government communication with the population	Tel.: (495) 957-04-44	9:00-16:00 Every day, except holidays and weekends.
Moscow City Hall	By department	Mon-Wed – 8:00-17:00 Tue – 11:00-20:00 Thu – 13:00-17:00 Fri and 2nd Sat of the month – 8:00-12:00 Lunch break – 12:00-13:00.

Not only those living in the capital of the Russian Federation, but even those who want to contact the Moscow City Hall from abroad can get through via channels that operate around the clock.

Official website of the Mayor of Moscow

The scheme of how the Moscow Mayor's website works to serve the public is exactly the same as when making a telephone call.

When writing to online chat:

I need to introduce myself.
Explain the reason why you are contacting.
Get basic answers.
If necessary, operator-administrators will connect you to the department of the mayor's office that is needed.
You can immediately draw up and register a complaint, claim, request, or appointment.

You can write a letter to Sobyanin on the official website if you use the “Feedback” button. It is located in the upper right corner of the portal page. After the new page opens, you need to select the required section for your question.

Requirements for electronic appeal

We list the important requirements for the message, failure to comply with which the letter will not be considered by employees of the Moscow Government:

The address is written in an official business style, sparing with emotional outbursts.
The message should not contain obscene language, swearing, or threats towards the addressee or your opponent.
When entering information “About the sender”, do not try to leave your pseudonym or false information about your identity. In this case, the letter simply will not be considered. The Moscow government has the right to do this under Russian law. It gives government agencies the ability to ignore anonymous letters.
All appeals to government agencies must be signed by the citizen. Accordingly, if you send an email, it is confirmed by your digital signature. You can apply for it on the State Services portal. Please note that this procedure is currently paid.
The letter must be written in compliance with the rules of spelling and punctuation. Otherwise, the recipient will not identify the essence of the message or may interpret it incorrectly.
A capacious, concise, but at the same time information-rich narrative about the problem. Letter length is limited to 4000 characters.
The message must contain specific information (surnames, company names, addresses, dates, etc.) that will help find the culprit and understand your situation.
If you decide to write a letter to Moscow Mayor Sergei Sobyanin, then the message should be addressed specifically to him, and not to the Moscow Government in general.

How to write an email to the mayor of Moscow?

All telephone calls of a reference nature are divided into primary and secondary. The first ones can be resolved immediately by telephone. The latter require a person to arrive at the office, or send a letter to the address of the Moscow Government.

All methods of contacting the mayor of the city are discussed in the article: “How to write a letter or complaint to the mayor of Moscow?”

When choosing the function of writing an email on the official website of the Moscow Mayor, you should take into account some details:

It should be addressed specifically to the mayor of Moscow, and not to his staff, or to the Government as a whole.
You can attach no more than 10 files.
In this case, each of the sent applications should not weigh more than 5 MB.
You should write in an official business style, without obscene language, mistakes, or emotional coloring in the content.
In the addressee field you must indicate your real last name and first name.
You must use your own digital signature, which is purchased at the Rostelecom office or on the State Services website. This is due to the general rule that all official requests must be signed.
The length of the letter should not exceed 4000 characters. For this purpose, a restriction is provided in the text field.

Today, you can not only write a complaint to the mayor of Moscow in electronic format, but also send an SMS message. The number provided for this is 7877.

Local departments and administrations sometimes reject citizens' requests, so the only way to solve the problem is to contact the mayor of Moscow. When drawing up an appeal, it is important to follow the established rules, otherwise the question will be rejected. Despite the fact that the Moscow mayor does not have a direct telephone number for contacting the population, there are alternative methods of communication.

Reasons for complaints

Important! Please keep in mind that:

Each case is unique and individual.
A thorough study of the issue does not always guarantee a positive outcome. It depends on many factors.

To get the most detailed advice on your issue, you just need to choose any of the options offered:

Use the online chat in the lower corner of the screen.
Call: Federal number: +7 (800) 511-86-74

You can file a complaint with Sobyanin for the following reasons:

A fact of corruption among Moscow employees and officials has been recorded.
There are interruptions in the operation of public transport (in this case it makes sense to send a copy of the complaint to Mosgortrans).
Streets are cleaned irregularly or poorly.
There are problems relating to housing and communal services and the construction of residential buildings in the capital.
There are comments on the work of hospitals, kindergartens and other institutions for which the city administration is responsible.

Citizens also have the right to contact the mayor’s reception office in order to clarify the status of a submitted request or obtain up-to-date information regarding the work of municipal structures.

The list of reasons for complaint is not complete. The compiler can write a message if there are any problems if, in his opinion, they are within the jurisdiction of the city administration.

For example, the application may contain information about problems with illegal trade, disadvantaged residential areas or environmental pollution. If the complaint is filled out correctly, the law obliges the addressee to give an official response.

You can also send a complaint to the mayor of Moscow if other city structures do not respond to appeals.

Moscow City Hall hotline phone number

8(495)7777777 - a single reference service created by the Moscow government. Making calls is free from all Russian regions. Applications are accepted around the clock. The mayor's official website contains many additional telephone numbers, but a single hotline allows you to get help on all issues. If necessary, the subscriber will be transferred to a specialized specialist and receive detailed advice.

If a citizen is interested in a personal reception, you must make an appointment by calling 8(495)6335190 . There is also an additional number for press employees - 8(495)6202717 . Questions regarding incoming correspondence can be received at 8(495)6921703 .

Important! After making the call, you will need to provide personal information, the reason for the call and a detailed description of the problem. Making calls to landline numbers is paid according to your operator's tariff plan.

Contact center specialists will help solve the problem only after providing complete information. Sometimes requests are forwarded between several departments. The hotline is available daily, without breaks, on holidays and weekends. If you need an answer from a specific specialist, call on weekdays.

Login to your account

Go to your personal account

To log in to your personal section, open the MOEK Online website:

online.moek.ru

On the right side of the portal there is a block “Entrance to the ELC”. Enter your login (aka e-mail), password, and click “Login”.

If you enter the details correctly, you will be redirected to the previously created account.

Functions of the City Hall contact center

The Moscow Government hotline helps citizens solve various problems related to city infrastructure and government institutions. Operators will immediately determine the category of the request. If necessary, the question will be forwarded to a specific employee. Among the common requests are the following topics:

Complaints about corrupt officials;
Transport problems;
Poor quality service in government institutions;
Poor street cleaning;
Questions about building codes;
Violation of trade rules.

What can you write a complaint about?

It is necessary to file a complaint against the housing and communal services of the city of Moscow if the problem of the residents of an apartment building lies within the competence of this service. This could be a problem with:

serviceability of the elevator;
heating;
stairs and ramps;
leakage of the roof and entrance canopy;
clogged garbage chute;
proper condition of mailboxes;
the impossibility of living in the house due to its emergency condition (the problem often lies in the reluctance to recognize the building as such);
utilities - lack of hot water supply or cold water;
the need to carry out major repairs to the interior of the building and the facade;
windows on staircases;
cockroaches, rats and mice, general unsatisfactory sanitary and hygienic condition of the entrance;
faulty entrance door.

All these problems must be eliminated as soon as possible, as they make it uncomfortable for apartment owners to live in this building.

Other methods of communication

There is an official website of the mayor of Moscow, inviting visitors to send written requests. To write a letter, open the main page and select the “Feedback” section. Decide on the topic of the question. Please fill out the form provided carefully. Enter contact information, name, description of the problem.

To quickly resolve the issue, attach evidence (text documents, images, etc.). Please review your completed form before submitting. Agree to the user rules and click the “Submit” button. The response will be sent to the mailbox specified by the user. The period for reviewing the letter is 1 month.

Contacts

Official website : https://www.mos.ru/ Write a letter : https://www.mos.ru/feedback/reviews/

The Moscow Health Department belongs to the Social Sphere Complex and is part of the department of the Moscow Government, being a sectoral body of the city’s executive power. He is responsible for the implementation of state policy on the health of Muscovites, develops priority directions and city-wide programs in this area of activity of the Moscow city government, studies the state of health of the population, and the provision of medicines.

Registration in your personal account

MOEK Online is a service created for the company’s clients. The latest news from the organization, information about current tariffs are published on the MOEK website, through which you can transmit meter readings, track connected services, and so on.

Registering a personal account of a legal entity is not difficult. To do this, open the site:

moek.ru

In the right corner, click “MOEK Online”.

Or follow the direct link of the service:

online.moek.ru

Click “Register”.

Fill out a short form: indicate your first name, last name, phone number, e-mail. The email must be valid as a link will be sent to it to complete the registration. The email is also used as a login to enter your personal account. Create a password consisting of at least 6 characters, solve a simple arithmetic problem (anti-bot system) and enter the answer in the empty field, check the boxes agreeing to the processing and transfer of personal data, the use of cookies, then click “Register”.

You will receive an email with a link - follow it to confirm the creation of your account. This is only the first stage of registration, then the client needs to connect an electronic signature, enter company details (if an individual - passport details) and sign the registration application using the existing signature.

For the signature verification to be successful, you will need to download and activate the CryptoPro plugin. Link:

https://www.cryptopro.ru/products/cades/plugin

Go through each step. An electronic signature is used to complete registration.

An application to connect a personal account is reviewed within 4 hours.

The electronic system works in such a way that all personal data of the user is secure. For this purpose, responsible legal actions (applications, conclusion of contracts) are confirmed with an electronic digital signature (signature). Individuals and legal entities have their own type of digital signature.

Hotline telephone number of the Moscow Department of Health

The Department of Health performs executive and administrative functions in relation to institutions, bodies, organizations, pharmacies and companies in the healthcare industry that belong to the department of the Moscow Government. In addition, this Department also manages the property of this system in accordance with its powers. In each territorial district of the capital there are territorial bodies of the Department - the health department for each administrative district. Accordingly, each administrative circle has its own hotline telephone number. Depending on where they live, Muscovites can call not only the central hotline, but also 9 district lines of Moscow health departments.

The department has several hotline phone numbers for areas of activity:

for medical assistance – this number operates 24 hours a day;
regarding preferential provision of medicines to the pharmacy department - (you can call from 08.00 to 17.00 from Monday to Thursday, on Friday until 15.45, lunch time 12.30-13.15);
for the provision of medicines – 8 499 251-14-55;
on vaccination issues.

You can call the last two numbers only on weekdays from Monday to Friday from 08.00 to 20.00.

Operator competence and response time

Answers to all questions that citizens address are taken under the control of the Moscow Health Department; their resolution, depending on the complexity of the situation, may take varying amounts of time. If a question asked by a citizen over the phone cannot be resolved directly by the operator and concerns certain competent services, it is forwarded to the appropriate department. Not a single call goes unattended by the Department, so everyone who calls the hotline can count on competent assistance. The waiting time for a response depends on the time of day and the load of operators, and can range from 1 to 5 minutes.

There is often a situation in which you need to quickly contact the organization’s support service or leave a complaint and feedback, in which case you need to call the hotline. In this article you will find out the free telephone number of the Moscow City Hall hotline.

Quick links:

About company

The Mayor of Moscow is the highest official of Moscow, heading the highest executive body of the city - the Moscow Government.

The mayor of Moscow can be a citizen of the Russian Federation who has reached the age of thirty, elected by the city residents by popular vote. Currently (since September 10, 2021), the position of Mayor of Moscow is held by Sergei Sobyanin (3rd term).

On February 15, 2006, the Moscow City Duma of the 4th convocation amended the Charter of the city of Moscow, replacing “elected by residents of the city of Moscow for four years on the basis of universal equal and direct suffrage by secret ballot” and “The procedure for the election and assumption of office of the Mayor of Moscow is established laws of the city of Moscow" to "is vested with the powers of the Mayor of Moscow for four years in the manner established by federal legislation and this Charter." The changes were caused, first of all, by the new procedure for vesting powers in senior officials of the constituent entities of the Russian Federation (the so-called “abolition of the election of governors”). The clause prohibiting the same person from being elected for more than two consecutive terms was also repealed.