Institutions that supply gas to citizens' homes and various institutions are under state control. Quality control of gas equipment and its maintenance is the responsibility of the gas service. The quality of services provided by this service does not always meet all established requirements and rules. In such a situation, gas consumers are wondering what to do. One of the effective ways to hold a violator accountable is to draw up and submit a complaint to the competent authorities.
Where can I complain about the gas service?
If problems arise with the gas service, you should initially try to resolve the issue at the local level. To begin, you can contact the immediate head of the desired department (manager) or the director of the company. Their contacts can be found on the organization's official website.
The director is the most important person in the company, who can and is obliged to resolve any issues related to claims of service consumers
It is best to write a complaint addressed to the director, indicating the reason for your appeal. This is especially true if a person is dissatisfied with the work of some specific employees of the organization.
Most often this happens due to the employee’s boorish behavior, which is expressed in:
- obscene and rude statements during work;
- constant use of abusive language;
- defiant behavior;
- wearing inappropriate clothing, etc.
Ignoring a complaint or unsubscribing without specifying reasons on the part of the company’s manager is recognized as a gross violation of Law No. 59 on citizens’ appeals. In the future, this may become the subject of an independent appeal to the prosecutor's office. A competent manager will promptly respond to a complaint and be able to solve the problem in a short time.
The response to the complaint must be immediate, because any complaint about the organization’s work negatively affects its reputation
If this does not happen, you will have to contact higher authorities. Lawyers recommend sending complaints to several organizations at once: the prosecutor's office, the court, the ministry, etc. This will ensure a quick resolution to the issue.
One of the organizations that can solve the problem with GorGaz is the Ministry of Energy of the Russian Federation. A special department has been created here that is responsible for receiving complaints from the population and supervising their further consideration.
Where to file a complaint
Resolving a conflict with the gas service requires special attention, a competent and prompt approach. If the problem is not global, you should first contact the management of the gas service itself. It is likely that this step will be enough to resolve the current situation.
The main agency to which a complaint can be sent is the Ministry of Energy of the Russian Federation.
This institution has a special unit whose mandate is to consider complaints.
Submit an appeal through the official website of the Ministry:
- on the main page, select the “public reception” section;
- fill out the form;
- if necessary, attach files;
- click the send button.
In addition to the Ministry, a complaint can be sent to the following departments:
- Rospotrebnadzor.
- Prosecutor's office.
- Judicial authority.
Each of the authorities is vested with certain powers, therefore, when filing a complaint, one should take into account their competence and the peculiarities of considering incoming appeals.
“It is important not only to know where you can complain about the gas service, but also how to correctly draft a complaint, what arguments to give, what legal norms to refer to. Unfounded and “empty” complaints will not give the desired result; they may not even be accepted for consideration. It doesn’t matter where the consumer turns, to the prosecutor’s office or the Ministry of Energy, what matters is how competently the approach to the matter is. It can be difficult for a common man to correctly state his position. It’s better if a qualified lawyer is involved in the case, who will help you understand the situation and defend your rights properly.”
Matveeva I.V., lawyer at Legal Bureau LLC, Moscow
Judicial appeal
Claim proceedings are an effective tool for solving problems with Gorgaz. The consumer has a subscription service agreement in his hands. If, due to a conflict with a neighbor, the supplier turned off the gas to the entire riser, you need to boldly go to court and refer to failure to fulfill contractual obligations.
A potential consumer who is denied connection by Gorgaz can take advantage of the provisions of the Civil Code on a public contract. Gorgaz does not have the right to “sort out” counterparties. It is obliged to provide all consumers with the same quality services at the same price.
There are no problems with jurisdiction. An individual goes to a general court, an institution goes to an arbitration court. The sample claim and the review procedure do not require any special nuances. https://www.youtube.com/watch?v=pZnG-FXv6IA&t The legal community is discussing the possibility of:
- consider decisions of Gorgaz as individual legal acts of a subject of power;
- challenge acts and actions/inactions of Gorgaz employees in the form of an application in accordance with Chapter 25 of the Code of Civil Procedure/Chapter 24 of the Arbitration Procedure Code.
Let us recall that the Plenum of the Armed Forces of the Russian Federation explained the possibility of appealing in this manner the decisions/actions of state-owned enterprises and even individual entrepreneurs to whom power has been delegated (clause 5 of the Resolution dated 02.10.09 No. 2). However, it is problematic to reconcile Gorgaz with these explanations. In addition, there is disappointing practice regarding complaints against Gorgaz under Chapter 25 of the Code of Civil Procedure/Chapter 24 of the Arbitration Procedure Code: judges left them without consideration.
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Procedure for turning off the gas
The characteristics of the gas are known even to schoolchildren; it is a volatile substance. In the gas main it is always under pressure, because without pressure it will not be supplied to consumers. Sometimes natural gas leaks occur due to hoses, pipes, valves, and taps wearing out. As a result, you may notice an unpleasant odor.
You can read more about the service life of gas pipes in this material.
And there is another characteristic feature of household fuel - the ability to accumulate in a closed space
According to its characteristics, gas is lighter than air, so it initially accumulates at the top, which can end badly if you don’t immediately pay attention to the characteristic smell in the apartment
Shutting off the gas supply in an apartment building will be legal only if repair work is being carried out. Most often, company employees notify residents of the house about this
Natural gas is a highly flammable substance, and large quantities of the natural resource burn at lightning speed with very high temperatures. The force of the shock wave from one spark in a room with a large amount of gas can even demolish the walls of a house, collapse ceilings, not to mention the glass of windows and doors.
Leakage of natural fuels is often the source of various disasters: from the destruction of housing to the death of people. And that's not all, being in an apartment with a large amount of gas can cause poisoning.
The process does not occur immediately; the person first loses consciousness. This happens because there is not enough oxygen in the house. If there is no one nearby, this will lead to sad consequences - death.
Shutting off the gas supply in an apartment building will be legal only if repair work is being carried out. Most often, company employees notify residents of the house about this
Reverse draft is also an important feature that must be taken into account in critical situations when gas has filled the entire room and a fire has broken out in a sealed room. In this case, the gas has no natural outlet because all the windows and doors are closed. When the door is opened, the fire can escape into another room, which is life-threatening.
To prevent the sad consequences described above, before calling someone when the gas in the house is turned off, do the following:
- Close all burners, turn off the boiler and water heater.
- Close all gas valves in the house.
- Warn your neighbors about the gas supply to your home being turned off.
- Let them also turn off their gas taps and turn off their gas appliances.
- If you smell gas somewhere, open the windows and doors for ventilation.
- Do not use lighters, do not light a fire, do not turn on lights.
Only after taking these safe measures, call the gas service: 04, clarify the situation, why there is no gas in your house.
If the gas pressure in the pipe has dropped and gas does not flow into the apartment, then you need to notify not only the gas service 04, but also all the neighbors living in the house
According to the rules, gas network workers must eliminate all causes of breakdowns of gas equipment and pipes within two days. And the company must respond to the call as quickly as possible.
Sample application to the administration to cut off gas to a drunk neighbor
When buying an apartment, you get a ready-made solution - either a gas or an electric stove, and it seems that this cannot be changed. But this is not so, it is quite possible to abandon gasification, and we will help you with this.
In this article, we will look at the reasons for refusing gas supply, how to turn off the gas in an apartment, what documents and authorities need to be involved, whether it is worth doing, and also how to switch from a gas stove to an electric one.
This situation is extremely dangerous because in case of untimely troubleshooting, the risk of explosion, collapse of the house and loss of life increases.
If the management company does not consider the complaint against neighbors and does not take any action, then you should complain about the inaction of utility workers to the housing inspectorate.
In any case, this process is quite lengthy and requires a lot of effort. In addition to problems with drinking neighbors, it may happen that someone is being too noisy in your entrance.
The organization also has the responsibility for monitoring and maintaining gas equipment. The gas service does not have the right to turn off the gas without warning, with the exception of a few cases related to a threat to the life, health and property of other people. Please send a gas inspector to check the gas meter and take control readings.
In accordance with clause 3 of the Rules, gas supply means the fulfillment by the supplier (gas supplying organization) of the obligations specified in the contract.
Mosoblgaz Balashikha superior organization how to write a complaint
Hello, in this article we will try to answer the question “Mosoblgaz Balashikha is a higher-ranking organization, how to write a complaint.” You can also consult with lawyers online for free directly on the website.
What hinders us is that in the Moscow region Mosoblgaz supplied gasification for personal enrichment through commercial structures that operate under the roof of Mosoblgaz and at their own tariffs, and those who do not agree with these conditions are allowed to go around like us for 3 or more years.
He brought a screwdriver for repair. The master took it apart and promised to find a spare part. By noon the next day, I found the spare part myself (...I ordered an Elbor Premium door. It took a long time to decide on the finishing, thanks to the office managers for their patience, but it’s their own fault...
Moreover. Next » The contact information of the institution was verified on December 4, 2014. Branch of the State Unitary Enterprise MO "Mosoblgaz" "Balashikhamezhraigaz" Address: 143900, Moscow region,
https://www.youtube.com/watch?v=GQe1IIajhv0
The administration of the My ZARYA site is not responsible for the quality of goods and services of companies, information about which is posted on the pages of the site!
The applicant is notified of the refusal to consider the appeal on its merits in writing or in the form of an electronic document. An appeal in which a court decision is appealed is returned to the citizen who sent the appeal within seven days from the date of registration, with an explanation of the procedure for appealing this court decision.
One of the priority areas of work in the Administration of the Balashikha City District is working with appeals and applications from citizens, organizing personal reception of the population.
The organization of personal reception of citizens is carried out regularly by the Head of the City District and the Deputy Heads of the Administration of the City District in accordance with the approved schedule.
The gasification program in the Moscow region and the work of Mosoblgaz do not satisfy residents of rural areas in the Moscow region. The report that by the end of 2021 97% of rural houses will be gasified is far from the truth.
In order to avoid bureaucratic hell, a special intermediary is used, with whom the apartment owners enter into an agreement, and he, in turn, hires workers on behalf of the residents. The management organization is such an intermediary.
The country already had one Lenya Golubkov, who promised everyone fur coats and boots, now the head of Mosoblgaz, Dmitry Golubkov, has drawn up a plan for gasification of the Moscow region right up to 2030.
If you have something to tell about the company BALASHIKHAMEZHRAYGAS BALASHHIKHINSKAYA RES, please leave your review.
However, the organization provided the necessary documents ahead of schedule, which showed that the amount returned to residents of 604 apartments amounted to more than 1.1 million rubles.
Dmitry Golubkov is in contact with criminal kingpin and billionaire Gavril Yushvaev, known as Garik Makhachkala.
The latter is known for taking photographs together with thieves in law and participating in the “showdown” in Moscow City.
Decision on the complaint against the State Enterprise Mosoblgaz
Experts note that initially one should try to resolve the conflict at the departmental level.
Dear subscribers serviced in the subscriber department located at the address: microdistrict. Saltykovka, st. Domo cold Indeed, the cost of connecting to gas in the Moscow region is exorbitant, and the procedure is specially complicated and organized for corrupt extortion and enrichment through affiliated structures.
In house No. 152/63 on Lenin Avenue in Podolsk, when calculating payments for heating, the manager did not take into account the area of non-residential premises (and it amounted to more than a quarter of the house).
In return, it seems that the Chinese are patronizing Golubkov’s business in China, which is related to intermediation in the sale of fertilizers. Among his entourage, Golubkov openly flaunts the fact that he is allowed any activity in the position of general director of the State Unitary Enterprise MO Mosoblgaz, since he enjoys the patronage of senior state officials,” wrote, in particular, InterRight news agency.
There are several black and red numbers on its dial. In order to find out the indicators, you need to look at the device and round the numbers to a whole number. For example, if you have (659) on a black background, and (89+-) on a red background, then by rounding we get 660 cubes.
Complaint to the prosecutor's office about illegal disconnection from power supply
I wish you success! The chairman’s actions to turn off the electricity can be regarded as a crime under Article 330 of the Criminal Code of the Russian Federation - arbitrariness. This article indicates that arbitrariness is the unauthorized taking, contrary to the procedure established by law or other regulatory legal act, of any actions, the legality of which is disputed by an organization or a citizen, if such actions caused significant harm.
Legislative regulation in 2021
Turning off the lights in an apartment or village must be carried out on the basis of the points established by law. In this case, the procedure is carried out in compliance with all rules. However, often blackouts are unauthorized.
When talking on the phone number indicated on the piece of paper, the representative of the management company said that he still owes 2 or 3 months of debts, he will continue to disconnect until he receives the entire debt. - J. D'Alembert What is SNT? Find out from the article what and why is wrong in your SNT.
The chairman of gardening sets wages for herself and the employees of the Partnership, without the decision of the general meeting of gardeners. From year to year, large carryover amounts of cash balances remain on the gardening account?! In a number of situations, both small and large disputes can be resolved locally. Sometimes chairmen, in the routine of daily affairs, may miss your statement from their attention or, simply, not understand.
What a consumer should never do
Before deciding how to write a complaint to the prosecutor’s office regarding housing and communal services, you should make sure that the problem is really serious and there are no other ways to solve it. Dissatisfaction with the fact that the entrance is not clean or light enough, the hot water was turned off or they were too slow in turning on the heating, or the janitor is not working well - will not be a good reason to go to the prosecutor's office or to court. The content of the written appeal should be a statement of facts of violation of the rights of residents in the housing and communal services sector. An emotional description of your experiences should not be included in the document. But what must be there is this: The prosecutor's office is not the only authority where you can turn to in order to encourage the management company to conscientiously fulfill its duties.
The management company may limit or suspend the provision of utility services if there is arrears in payment. But before this, the management company must notify the consumer. If the warning was not served or the disconnection is not justified, the consumer may apply to the management company with a claim for disconnecting electricity without notice.
What reasons could there be?
As already noted, the gas service is a monopolist; it is neither the property of the state nor an accountable organization. Since Gorgaz has no competitors, the only supplier can change the terms of service to be less profitable for consumers. For this simple reason, conflict resolution is possible, but changing the service organization is unrealistic. Of course, unless the owners of a private house decide to switch to another type of fuel.
Now Gorgaz performs several tasks. His department includes:
- commissioning of gas supply systems: both in private and apartment buildings;
- control of equipment and its maintenance after concluding an agreement with the owner;
- examination of gas pipelines and related equipment;
- reconstruction of gasified facilities;
- organization of fuel transportation;
- repair of in-house equipment.
The many functions performed by the gas service make writing a claim difficult. To avoid delay, specification is necessary. Therefore, when writing a complaint, applicants need to:
- be sure to indicate the type of service with which the applicant is dissatisfied;
- Briefly but clearly describe the essence of the conflict in the document.
In this case, the issue can be resolved as quickly as possible. If we talk about what problems applicants most often encounter, the list includes:
- emergency situations;
- low fuel quality;
- serious financial losses;
- poorly done work;
- unreasonable refusal to provide services;
- providing incorrect information;
- extension of equipment installation time;
- tariffs, often unreasonably high;
- incompetence of the organization's employees;
- gas shutdown due to debt.
All these issues can be resolved by filing a complaint with the gas service. This is the best solution, which will most likely help you defend your rights and interests.
What GorGaz services can you complain about?
The gas service is a large technical organization that is not state property and an organization accountable to the state. Despite the peculiarities of the work, it has the status of a business entity, remaining a monopolist in its industry.
This should be taken into account when filing a complaint. Those. As a result of filing a complaint, it will be possible to resolve the conflict, but it will not be possible to change the service provider. However, we note that termination of the gas contract is quite possible, but then you will have to switch to a different type of fuel.
The activities of GorGaz are regulated by Order of the Ministry of Regional Development of the Russian Federation No. 239 and Resolution No. 410. The structure and staff of the gas service are established by the head of the company.
Today GorGaz performs several tasks at once:
- Commissions gas supply systems for apartment and private buildings.
- Repairs in-house gas equipment if it becomes unusable.
- Takes part in the reconstruction of gasified facilities.
- Engaged in fuel transportation.
- Conducts examination of gas pipelines and related equipment.
- Performs technical supervision and maintenance in accordance with the agreement concluded with the owner, etc.
When filing a complaint, you must indicate the service with which the complainant is dissatisfied. Being specific will help resolve the issue faster. It is precisely because the gas industry plays several roles that consumers experience inconvenience when formulating complaints and receiving decent assistance from the state in case of problems.
Filing a claim in case of debt
Government Decree No. 549 (clause 45) regulates the right of gas workers to stop supplying gas if the owner of the residential premises has not paid for this housing and communal services for 2 months (or more).
At the same time, Article No. 117 of the Rules for the Provision of Public Utilities allows for restriction of gas supply, but not its complete shutdown. The debtor must be notified twice about turning off the gas: 40 and 20 days before the planned sealing of the tap.
If the gas is completely turned off due to one or two non-payments, homeowners have the right to file a claim with GorGaz. The complaint is made in free form. When drawing up the document, you must indicate that the provisions of Government Resolutions No. 354 and No. 549 were violated. You should also once again familiarize yourself with the clauses of the contract for the provision of gas supply services.
This document must indicate the conditions for possible gas shutdowns and notification rules. For example, gas cannot be turned off for debts if after this the housing becomes uninhabitable. If the terms of the contract were violated, this should be reflected in the claim.
Termination and restoration of gas supply are recorded by special acts. These acts are drawn up in two copies, one of which must remain with the service consumer. When filing a complaint against GorGaz, this act must also be attached to the application and its details must be indicated in the document.
Also, immediately after turning off the gas, you need to call the police. She will not be able to solve the problem, because... this situation is within the framework of administrative legislation.
However, law enforcement officers will draw up a protocol that will record the fact of sealing the gas pipeline and the life history of the residents of the apartment (house) after the gas supply has been cut off. Information about the protocol should also be included in the application.
When drawing up a report, it is necessary to ask the police to look into the problem and respond to this issue in writing. If, when filing a complaint, the applicant has already received an official response from law enforcement agencies, it must also be attached to the rest of the documents.
Complaints in case of emergency and repair
There is no need to complain to the gas service if the reason for turning off the gas in the riser was the installation of a gas meter in any apartment. This is done for security purposes. Gas is also turned off due to various technical malfunctions to prevent its leakage.
Technical reasons for turning off gas include:
- insufficient pressure;
- equipment malfunction;
- damage to the gas pipeline during construction and repair work;
- breakdowns at the gas distribution station;
- Emergency, etc.
In the event of an emergency, the gas is turned off without warning. This is carried out even in winter to prevent an emergency. After eliminating the fault, the gas supply must be restored within 2 days. If the deadlines were violated, the applicant has the right to file a corresponding complaint.
When planning gas pipeline repairs, residents must be notified 20 days in advance. Per month, due to repair work, it is allowed to turn off the gas for a total of 4 hours. Utility bills will not change in this case.
If the gas is turned off suddenly, you first need to call 04 and find out from the emergency gas service the reason for the shutdown. If they don’t know anything there, you need to contact the Management Company, because... There is always the possibility that a person simply did not notice the announcement of the upcoming repair.
You also need to call the gas supplier at the phone number indicated on the receipt, because... This organization may know the cause of the fault on the line. If such outages happen quite often, you need to send a complaint to Rospotrebnadzor.
Gas theft
Everyone knows that the territory of the Russian Federation is entirely populated by freebie lovers. What people can come up with to avoid paying! This behavior is connected with the entire history of the Russian state. It's in our genes, and will be in them for a long time. But that's not what the article is about. Let's talk about how to save on gas meters.
Gas fine
- connection to the gas main without first signing an agreement with the gas supply company;
- implementation of installation independently or with the involvement of third-party companies or persons who do not have the necessary authority, and often the knowledge, to complete this work correctly and in the required time frame;
- connecting a neighbor to the highway without notifying him of this fact, as well as hiding information from the company that provides the resource.
Gas theft has become part of the culture of the peoples of the North Caucasus
What can Gazprom do to improve the situation? “The company can begin to work more actively with gas pipeline owners, introducing sanctions and fines for gas losses. This will force owners to carry out modernization, monitor the performance of networks and meters, and more actively look for gas leaks,” suggests Bogdan Zvarich from Freedom Finance Investment Company.
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Let us return to the fact that Ukraine pays for gas spent on transit needs along with gas used for its own needs and at the same tariffs. That is, the cost of transit directly depends on the price of gas, which means the price of transit for the customer (that is, for Russia) depends on it. And here the most interesting thing begins: in the spring of 2008, Putin announced a sharp increase in gas prices for Ukraine.
blogs and LiveJournal entries
Once the cage is in place, the cable is pushed into it. The length of the cable that must fit into the cage must be equal to the length of the cage + the length required for connection to the drive. The drive is necessary to jam or release the gas meter drive. How and what to make the drive from, how to connect the cable to it and how it works will be described below.
Fine for unauthorized gas connection
Gas pipelines mean a network of main gas pipelines, gas pipeline branches that are the property of gas transportation organizations that provide transportation of natural or other gas, or gas distribution organizations or any other legal entities that legally own gas transportation equipment.
In order not to find yourself in such an unpleasant life and financial situation, it is important to pay utility bills (and not just gas) on time and in full. In addition, it is prohibited to connect to a gas pipeline without authorization in order to steal the country’s main energy resource.
Theft of gas from a gas pipeline
At a briefing on Tuesday in Berlin after negotiations with German Economy Minister Michael Glos, Medvedev stressed that “unfortunately, we are faced with the blatant theft of Russian gas in Ukraine and an attempt to shift the blame for what is happening to the Russian side.”
How to steal gas
Every now and then I hear from friends that there are people who steal gas from the private sector. I can't imagine how this could be done. The scale of electricity theft in Russia is even greater - it is even easier to connect to it than to gas. comments on the material 04/06/2019. “How citizens steal gas, electricity and water.” It's a pipe: how gas is stolen. How the Chinese steal gas.
How to punish neighbors for stealing electricity? 22:17, March 17, 2019. The case is a pipe: how they steal gas. Those who were caught stealing gas say that bringing a pipe to the house in a legal way is long, difficult and expensive. story of TK First Republican. The State Concern Donbassgaz is identifying facts of illegal connection to gas supply networks. Miller: If Kyiv starts stealing gas, we will stop supplies.
A resident of the Odessa region, having made an illegal connection, stole almost UAH 6 million worth of gas. After all, we can steal something. Stop though. What the hell is theft? A sudden supply of a large volume of gas disables the drive levers of the measuring mechanism. Well, yes, the theft of gas and electricity will always be a pressing issue for individuals, so to speak) But in general, of course, stealing no matter what happens, I think it will be more expensive for myself.
brain (2). How can you save gas on the meter using legal methods?
Package of additional documents for submission
A number of other documents must be attached to the complaint. They will serve as additional evidence of the applicant’s words and the basis of his rights.
These papers include:
- certificate of ownership of the apartment or an extract from the Unified State Register of Real Estate (a purchase and sale agreement or deed of gift is not required);
- maintenance contract;
- act on the latest maintenance of gas equipment;
- receipts confirming the absence of debts (if there really is no debt);
- results of the examination of the housing department of the administration;
- copies of claims that were previously filed and responses to them.
The applicant must also attach his passport to the claim. Those. When filing a complaint, it is necessary to prove the illegality of the actions of the gas workers.
If you have utility debts, you should write an additional separate application for debt restructuring and pay it in installments if you cannot pay off the debt in one payment.
If there is no gas supply agreement, it is still considered concluded if the subscriber actually used gas
The possibility of actually concluding an agreement is regulated by Part 1 of Article No. 540 of the Civil Code of the Russian Federation. It says that the subscription service agreement is considered concluded from the moment the object is first actually connected to the network in the prescribed manner. In this case, it is considered signed for an indefinite period, unless otherwise provided by agreement of the parties.
If the applicant files a complaint in connection with a gas shutoff, he can also provide documents confirming the material costs that had to be incurred due to sealing the gas pipeline.
These could be receipts for the purchase of an electric heater or receipts for replacing frozen gas pipes (for example, they froze severely when the gas was turned off, and cracked after heating). Such expenses are more typical for private homes.
You can find out who to call or write a complaint to if there is no heating in the following article.
The gas was turned off: can it be turned off without warning?
According to the provisions of the legislation of the Russian Federation, the subscriber is obliged to ensure that the condition of the in-house gas equipment (VDGO) meets the technical requirements, and to promptly conclude an agreement on its maintenance and emergency dispatch support.
I, Ivanova Maria Ivanovna, am the owner of a residential building located at the address: Moscow region, Ivanovsky district, village. Ivanovka, st. Ivanovka, 1, which is confirmed by the certificate of state registration of rights 00-AV No. 855000 dated March 30, 2009. An agreement was concluded between me and the defendant for the provision of gas supply services.
Having collected all these documents, file a class action lawsuit. In the statement, set out point by point all the episodes for which you have evidence, referring to the articles of the laws violated by your neighbor. At the end, state your demand to evict the citizen from the apartment.
Clause 37 of the Rules for the provision of utility services to citizens, approved by Decree of the Government of the Russian Federation of May 23, 2006 N 307, payment for utility services is paid on the basis of payment documents submitted by the contractor no later than the 1st day of the month following the expired month for which payment is made .
Where to complain about Gorgaz in Russia
Since you will need the second copy for the addressee to mark “acceptance of the complaint” when filing it.
Ways to file a complaint
A complaint can be filed in four ways: in person, through a representative, through a notary, or by mail.
If you contact a notary to draw up a power of attorney to transfer a complaint, we advise you to include in the same power of attorney the authority to represent cases in court (in case of litigation).
Registration of a complaint
When a complaint is received, an authorized person must register it in the incoming correspondence log.
This applies not only to state and municipal authorities, but also to ordinary organizations. Accordingly, the complaint must have an incoming number; using this number you can track the process of its processing.
Consideration of the complaint
If you send a complaint to a state (municipal) body, then the period for consideration of the complaint is regulated and, as a general rule, is 30 days.
General information on a complaint against a gas worker
A complaint is recognized as an official document, which entails the emergence of certain rights and obligations. Therefore, when compiling it, you should adhere to the following rules of business communication and correspondence:
- compose your requirements correctly and without errors;
- It is unacceptable to use obscene and slang words, as well as insults directed at anyone;
- describe the situation as accurately as possible, but at the same time succinctly;
- words and expressions with a “double” meaning should not be used;
- all data must be reliable (dates, numbers, numbers, addresses, etc.);
Make sure your speech is correct, follow the rules of syntax and punctuation. Competent speech is one of the most important conditions when conducting business correspondence.
Sample complaint against a gas worker
To the head of the limited liability company (address)
Ministry (name of the executive body of the constituent entity of the Russian Federation with powers in the sphere of control over relevant activities) (address)
To the prosecutor's office (name of the subject of the Russian Federation) (address)
from Last Name First Name Patronymic, residential address
(for example: Ivanov Ivan Ivanovich, Moscow, Moskovskaya st., 134, apt. 35)
Complaint against gas worker
I, Ivanov Ivan Ivanovich (indicate your last name, first name and patronymic - the latter if available), on January 25, 2021 (indicate the exact date of the event) contacted (indicate the details of the organization or individual and address) due to the fact that I needed help ( services, consultation, etc.) gas engineer.
At the same time, gas worker Karpov I.V. (indicate the full name of the gas operator) took the following unlawful actions (inactions) against me, namely (select the one you need, also add a detailed description of the situation to your complaint and attach evidence):
- I was denied services for the following reason (describe the situation and the reason for the refusal);
- I received poor quality service;
- assistance was provided untimely;
- I was provided with false information;
- The gasman did not consider my question;
- had to incur excessive financial costs;
- The gasman treated me rudely.
Based on the above, I ask (select the one you need):
- take action against the gas operator (indicate the surname, first name and patronymic of the gas operator),
- reimburse me for expenses incurred,
- bring to disciplinary liability;
- correct the situation.
Date, personal signature of the person filing a complaint against the gas worker
Illegal actions of the service organization
All citizens of the Russian Federation have the right to receive quality public services. The housing and communal services sector has many branches and branches. One of them is the supply of gas to the population, which is handled by the Gorgaz service.
This authority is a monopolist, which gives it a free hand and allows employees to be negligent and irresponsible in their work.
Often citizens are faced with various problems in this industry, such as poor quality of resources, incompetence of workers, inflated tariffs, extended installation times for equipment, etc. What to do in such a situation{q}
It is important not to panic and not be afraid to defend your legitimate interests and rights. The best solution would be to file a complaint against the gas service
Not all Russians know where and to whom they can complain, so it is best to ask an experienced lawyer for advice.
Only a specialized specialist knows all the legal norms and will allow you to get around the sharp corners of the system and avoid common mistakes when filling out an application. The best lawyers in the housing and communal services industry provide advice on our website around the clock.
An expert will remotely study the situation and offer an individual solution to the problem.
Legal services on the Internet guarantee citizens savings of time, effort and money, because you can contact consultants by phone or using an electronic form on the website.
What is a complaint in administrative law?
A complaint is an appeal by one or more citizens submitted to an administrative body with a demand for the protection or restoration of rights and legitimate interests. It is one of the types of appeals to official departments. Every citizen of the Russian Federation has the right to file a complaint against any organization, incl. and GorGaz.
Claims set out on paper can be personal, individual or collective. Based on the form of presentation, they are divided into oral and written.
It is best to submit written complaints, because... official departments and organizations serving citizens are obliged to respond to such a message.
Rules for writing and filing a complaint against a gas worker
In order to write a complaint correctly, it is enough to adhere to the following simple rules for writing it.
- decide on the correct addressee of the complaint and look up his address on the Internet;
- indicate your last name, first name, patronymic (if any), address to which a written response can be sent to you;
- indicate the date, i.e. the day, month and year when you contacted the relevant organization or person;
- describe the name and details of the organization (relevant person) known to you;
- Below in the complaint, set out in as much detail, fully and consistently as possible all the circumstances that happened to you - why you applied, what unlawful actions were committed against you by the employees, or indicate the fact of their inaction;
- after a detailed description of the problem, depending on who you contacted with the complaint, you must indicate your demands regarding the perpetrators: apologize, correct the mistake, take disciplinary action, etc.;
- At the end of the complaint, be sure to include a date and a personal signature.
Rules for filing a complaint
The current legislation of the Russian Federation does not contain strict requirements for filing complaints. It is important to take into account certain points regarding standard business rules, the absence of errors, corrections and inaccuracies.
The standard complaint form must include the following information:
- complete and reliable information about the addressee of the complaint and its applicant;
- a detailed description of the situation that occurred;
- justified demands, with references to the rules of law that are appropriate to apply to the current situation;
- list of documents attached to the complaint;
- date of preparation and signature of the applicant.
Expert opinion
Kuzmin Ivan Timofeevich
Legal consultant with 6 years of experience. Specializes in the field of civil law. Member of the Bar Association.
The prepared document can be sent by mail, in the form of a registered letter with notification, transferred personally to the structural unit of the department or through electronic receptions, which can be found on the official website of the addressee.
On average, the processing time for a complaint is from 15 to 30 days. This gap is expressly enshrined in law.
Non-departmental authorities
When thinking about where to send a complaint, it is worth remembering the legality oversight body - the prosecutor's office. Appeals on general issues have a greater chance of success: violation of human rights, ignoring statements. The prosecutor is not strong in technical nuances, and he will not be able to attract a third-party qualified specialist.
Consumers have the right to complain about Gorgaz to Rospotrebnadzor in accordance with Federal Law No. 2300-1 of 02/07/1992. This is an effective event. If the issue is not resolved at this level, the complainant will at least clarify the situation and receive Gorgaz’s internal documents on his issue. Consideration of the complaint will force the gas industry to formulate and announce a certain position on the case. This will make it easier to file a claim later.
Gorgaz is a natural monopolist: the consumer is deprived of the opportunity to connect to another supplier. If it is possible to classify Gorgaz’s actions as violations of competition and antimonopoly legislation, it is advisable to contact the FAS.
