Rules for filing a complaint with the Moscow Department of Education

Samples of applications to the RF Ministry of Defense

ATTENTION! Look at the completed sample complaint to the Ministry of Defense against the school principal:

You can DOWNLOAD sample complaints to the Ministry of Education using the links below:

Complaint to the RF Ministry of Defense against the school principal
Complaint to the RF Ministry of Defense against a teacher
Complaint to the RF Ministry of Defense about refusal to admit to school
Complaint to the Russian Ministry of Defense against a kindergarten
Complaint to the RF Ministry of Defense against the head of a kindergarten

Write a letter to the Department of Education

It is recommended to send a complaint to the Ministry of Education by registered mail, with notification of delivery to the addressee. This way you will be absolutely sure that it reached the target. You must attach photocopies of supporting documents that prove your case to your application. All of them must be notarized. An inventory of all attached documents is included in the envelope.

An appeal to the Moscow Department of Education can be submitted through a special service. It is necessary to understand that the information provided, including last name, first name, patronymic (except for contact phone number and email) will become publicly available and will be publicly available to visitors to the portal.

If you want your application to the Moscow Department of Education not to be available to other citizens, you can send it through a public reception, post office, or use the “Electronic Reception” service. It must be remembered that when a citizen exercises his right to appeal, the freedoms and rights of other persons, including the protection of business reputation and honor, should not be violated.

You can check the status of your application to the Department of Education in your personal account without leaving your apartment.

How long does it take to consider a complaint filed by a citizen? An appeal to the Moscow Department of Education must be considered within 30 days after its registration.

Only in exceptional cases, when the request is expected to be sent to other authorities, the duration of consideration of the application can be extended by another 30 days. In such situations, it is mandatory to notify the citizen that the time frame for processing his appeal will be increased.

What should an application to the Moscow Department of Education include? The citizen indicates his last name, first name, patronymic (if available), and email address to which representatives of the department can send notifications. You also need to write a contact phone number.

An appeal to the head of the Moscow Department of Education requires a detailed description of the essence of the complaint (claim), as well as the name of the educational organization to which it is presented.

According to Federal Law No. 59, a complaint may be refused if it is not considered by the Moscow Department of Education. The parents' appeal remains without progress in the following situations:

it does not contain information about the applicant (full name, telephone number, email address);
the appeal contains offensive or obscene language, threats to the health, life, property of the official (representatives of his family);
the complaint indicates the question on the merits of which the citizen was previously provided with answers (unless new circumstances or arguments are presented in the repeated appeal);
on the issues contained in the complaint, there is a court decision that has entered into legal force (or is under appeal);
answering a question involves disclosing information that is considered a state secret.

If the Department of Education receives applications that talk about an illegal action being committed, being prepared, or committed, as well as about the citizen who is planning (committing) it, then such information is transmitted to the appropriate competent authority. Notification of consideration of the application is sent by department employees to the email address specified by the applicant.

Currently, this method is particularly popular. Here is the sequence of actions for those who decide to file a complaint with the Moscow Department of Education:

First, you need to select the “Electronic Reception” item in the “Citizen Appeals” menu on the official website of the DO.
Learn the basic rules for submitting an electronic appeal.
Indicate your full name, contact details, and briefly state the essence of the complaint.
Select the contact option: from a legal entity or an individual.
Mark the option for receiving a response: postal address, email address.
Type the text of the appeal.
Add (if necessary) additional materials (letters, responses from the administration of the educational institution), etc.).

In order to contact the head of the Moscow Department of Education, you must take the following steps:

indicate the topic;
fill out contact information, indicate the educational institution;
enter the text of the complaint;
add files no larger than 5 MB;
send information.

If at school a mentor puts pressure on a student due to poor performance (which is reflected in the statistical indicators of the class and the educational institution), parents can file a complaint.

First, the document indicates the name of the school and the position of the class teacher. Next, it is important to report those copies of requests that were made earlier. To speed up the resolution of the issue, it is advisable to forward a copy of the appeal to the school principal.

After a small indentation in the middle of the page, the word “Complaint” is written. Then the reason for the application is described in detail, and the degree of relationship between the child and the applicant is indicated. The submitted complaint is signed and the date of application is indicated.

Please remember that there are consequences to filing an application. If the facts stated in the complaint are confirmed, a specific employee or group of persons will be punished.

After receiving and registering a complaint, employees of the Moscow Department of Education conduct a check of all the circumstances, the purpose of which is to clarify the situation.

The form of punishment involves different options: reprimand, dismissal, trial.

In the event of an illegal action on the part of a teacher towards a child, it is worth first talking to the director. If it is not possible to change the situation within the school, it makes sense to draw up a written appeal to the relevant authorities with a request to solve the problem.

Where to file a complaint against the director:

City or regional department of education (in Moscow, department of education).
Ministry of Education and Science of the Russian Federation.
Rospotrebnadzor.

If a child is regularly subjected to beatings or extortion within the walls of an educational institution, and a complaint to the Ministry of Education has not had the desired effect, it would be logical to file a complaint with law enforcement agencies, namely:

police;
prosecutor's office;
court.

The best effect when filing a complaint against the school principal will be achieved if it is initiated by several parents at once.

The structure of a collective complaint against a director consists of the following details:

against whom the claim is being made;
destination;
name and address of the school;
Full name of the parent, his contact information;
Main thought;
the essence of the request;
subject of request
signatures of applicants, date.

At the top of the document it is indicated to which institution the claim is addressed, by whom and to whom it was made. It is necessary to write the full name of the educational institution, the initials of the director, as well as the details of the applicants. If there are a lot of them, you can generalize, for example, “parents of students in grade 5 “A”. The main idea should describe the essence of the problem. After the word “Complaint”, as a rule, the narrative part begins from the next line with the following words: “We, representatives (parents) of students of grade 3 “b” of secondary school No. 2 of Yekaterinburg...”.

After stating the problem, the essence of the request is indicated, and additional references are made to the legal framework. At the end of the document, the initials and signatures of the parents must be recorded, and the date must be indicated.

Rules for filing a complaint to the Ministry of Education

The law does not provide for a prescribed form of appeal. The complaint is sent to the Ministry of Education or a division of the Department.

The following is used as a sample:

the header indicates the legal name of the organization to which the application is being submitted, its address location, personal data of the applicant, data of the head of the Moscow Region,
the main part contains a description of the problem or conflict situation that has arisen, indicating the circle of people who take part and whose rights have been violated,
in the petition paragraph, the applicant sets out the requirements and request to resolve the conflict through the adoption of specific measures, as well as the period after which he wishes to receive a response. Although the deadlines are established by law, this does not eliminate the need to specify them in the appeal,
date of compilation and certification by personal signature.

When writing an application to the education department, you must adhere to a business style, present the information briefly and to the point, and indicate the complete data necessary to resolve the conflict. The text volume should not exceed 2,000 characters; emotional and rude expressions, amendments and abbreviations are not allowed.

Attention! The legal representatives of the child draw up a petition in the amount of 2 copies. One copy is sent to the Ministry of Education of the Russian Federation, the other is marked with acceptance for consideration and handed to the applicant.

If the application is properly completed and complies with legal standards, the education department reviews it quickly and makes a positive decision.

Is it possible to refuse admission to a school at the place of registration if there are no places?

Where to go to study after the 9th grade of a correctional school of the 8th type, read here.

How to make a complaint and refuse a school teacher, read the link: https://novocom.org/dokumenty/zhaloby/kak-sostavit-zhalobu-i-otkazatsya-ot-uchitelya.html

Written appeal or online appeal

Today there are several ways that you can use to complain to the Ministry of Education or a local Department:

Appeal format	Procedure
Written appeal	On a personal visit Each municipal body has a special department for receiving citizens, where everyone has the right to complain. The addresses of territorial institutions and their work schedule can be found on the website of the Ministry of Education and Science by going to the “Appeals from Citizens” section. You will need to have two copies of the complaint, a personal passport and documents attached as evidence of the violation. If the evidence you have does not need to be further verified, and the facts of the violation are obvious, the answer will come to you immediately. Otherwise, you will have to wait for written notification within the prescribed period.
Written appeal	Sending a complaint by mail The letter must be registered, with a list of all attachments and return notification of receipt. All copies of official documents that you attach are notarized. A registered letter can be tracked online on the Russian Post website using the code indicated on the receipt. The process for reviewing your application remains the same no matter how you submit it, but you will spend more time on a letter than on a personal visit or email.
Via the Internet online	Online electronic appeal on the official website The simplest and most convenient way, which does not depend on the day of the week or the work schedule of the institution. The sequence of actions is simple: Go to the website of the Ministry of Education and select the “Appeals from Citizens” section. Select the “Electronic Appeal” section, and then go to the “Citizen Appeals” section. Click on “Electronic Appeal” and read the rules. Select an option (send a letter, a complaint or report corruption). Fill in the fields of the electronic request. Information must be entered carefully, as well as selecting the options that appear in the drop-down lists. Attach files that are attachments to your request (maximum size of one file is 5 MB). Send a request and wait for a response.

Do not rush to file a complaint based only on emotions. To make your appeal effective, before filing a complaint with the Department or writing a letter to the Ministry of Education, collect real evidence of your words and accusations.

Each submitted claim and all statements are verified and, if they are completed correctly, are published openly on the Department’s website in accordance with all requirements. The applicant's contact details are not published.

How to send a letter to the Department of Education

You can do this in several ways:

To the email address or (here you can send questions regarding the provision of education).
Russian Post at the address: 129090, Moscow, st. Bolshaya Spasskaya, 15, building 1. To the head of the Moscow Department of Education, Kalina Issaak Iosifovich
Write to the Public Reception at the address: Moscow, st. Academician Tupolev Embankment, 15, bldg. 4.
Personally register the application at the Reception Office.

Lawyers recommend drawing up an appeal in 2 copies. One remains in the reception area, and the second with the applicant. The 2nd copy must be marked with receipt.

Complain to the city Department of Education by phone

To provide consultations, answer questions and register requests, the Moscow unified information service line operates +7 (495) 777-77-77. After connecting, the operator will ask you to introduce yourself, give your passport details, residential address and briefly state the problem. The information will then be recorded and shared to prepare a written response.

This is also important to know:
Who should pay for a broken bottle in a store?

You can ask questions regarding registration and processing of correspondence by calling +7 (495) 366-66-80 (Public reception).

Consultations regarding the educational process can be obtained by calling (Monday to Friday from 9:00 to 19:00).

Write to the authorized official

In order to use the online form to send a letter for consideration by DO employees, you must:

select the “Electronic reception” item in the “Citizens’ Appeals” section;
become familiar with the basic requirements for emails;
In the form that opens, enter your full name and contact information;
choose the desired method of receiving a response;
enter contact information;
in a special text entry field, briefly state the essence of the problem;
attach supporting documents and submit the form.

Write to the head of the department

Through the electronic resource https://ask.educom.ru/ you can write an open letter addressed to the head of the Moscow educational institution Kalina I.I.

Each completed form is checked by a receptionist. If it complies with the requirements of current legislation, the letter will be published on the website in the “Citizens' Appeals” section. There you can track what stage the application is at.

Fact
Not only the text of the letter, but also the applicant’s full name will be publicly available. Contact information is not disclosed in accordance with the law on the protection of personal data.

If you have questions about the results of consideration of electronic forms sent to the site, you can write by e-mail

Grounds for filing a complaint

To submit an application to the Education Department, you must have the appropriate grounds.

Reasons for applying include the following:

abuse of power by an official of an educational institution,
unreasonably lowering grades for a student or due to bias,
extortion of funds for purposes not provided for by law,
when employees use financial resources for personal needs,
when humiliating a student or committing violent acts against him,
violation of constitutional rights.

How to correctly write a complaint against a teacher to the school principal (sample)?

Persons against whom you can file a complaint include:

kindergarten staff,
teaching staff of the Higher Educational Institution,
management of educational institutions,
and others according to the list established by law.

In a situation where the actions of an official fall under the category of a criminal offense, parents have the right, in addition to filing an application with the Department, to contact the police or prosecutor's office.

The reasons for the application must be supported by evidence in the form of photographs, video materials or sound recordings.

Watch the video. Violations of children's rights at school:

Reasons for appeal

You can complain to the Moscow Department of Education in the following cases:

The emergence of conflict situations with the management of the educational institution.
Prejudicial attitude towards the child.
Inadequate supervision of a child resulting in injury or injury.
Mental or physical violence.
Incompetence of the teacher.
Problems with enrolling a child in kindergarten, first grade, etc.
Difficulties with advancement in the electronic queue.
Unfair assessment of student knowledge.
Unlawful extortions.

Collective appeal

In a situation where the interests of several students are affected, representatives of the children can file a joint petition to protect their rights. This type of appeal enhances the effectiveness of solving the problem, since the group of parents expresses firm intentions to achieve the desired result.

If a child has problems at school, then before writing a statement, it is necessary to discuss the situation with the parents of classmates. If there is general dissatisfaction with the circumstances, it is advisable to write a collective petition, which the Ministry of Education must consider without fail.

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues. Find out more here.

Responsibility of teachers under the legislation of the Russian Federation

The same types of responsibility apply to the teacher as to any person who violates legal norms.

Highlight:

administrative responsibility;
disciplinary;
criminal;
material.

Fact
In some situations, compensation for material damage is applied by collecting a set amount in favor of the injured party.

Labor liability occurs when:

repeated gross violation of the internal regulations of the school;
putting physical or psychological pressure on a student;
conducting classes while under the influence of alcohol or drugs;
disregard for the safety of students;
presence of rude and offensive statements addressed to the student and his parents;
disgraceful behavior in public places.

This is also important to know:
How and where you can express your dissatisfaction with a taxi ride

Holding a teacher accountable in accordance with the legal norms of the Russian Federation is carried out on the general basis established by the Civil and Administrative Codes.

The same applies to recovery for material damage caused by a teacher, compensation for which is regulated by rules in the field of substantive law.

Methods for submitting an appeal

Regulatory acts in the field of education highlight the following treatment options:

via mail. In a situation where the applicant cannot submit an application in person, and the volume of attached materials does not allow using Internet resources, it is necessary to send a complaint by registered mail. This method is one of the most reliable, since the postal service guarantees delivery of the application, provided that the applicant has a receipt confirming the sending of the complaint. It is advisable to attach only copies of materials to the application, since if the original is lost, restoration is impossible,
via the Internet. The method is convenient and easy to apply. Through the official website of the Ministry of Education, you can either register a complaint or submit a request for help in solving the problem. The processing time for the application is no longer than 3 days. To attach evidence, materials must be downloaded digitally. If there is only one piece of evidence: a video recording or an audio file (with mandatory notification of the use of recording equipment), electronic appeal is the most reliable method. If there is a significant amount of materials, it is necessary to choose another option,
by making an appointment with Ministry employees. In the event of an acute conflict situation with officials of an educational institution, it is necessary to make an appointment with the Minister in advance. Ministry employees receive students at strictly established hours; information about this can be found on the official website of the Ministry of Education. The applicant brings the complaint in 2 copies, originals and copies of materials that confirm the problem specified in the application.

If a child is injured at school, who is responsible?

Admission is permitted subject to the following rules:

the problem stated in the complaint must be within the authority of the Ministry,
facts are confirmed by relevant materials, accusations without evidence are considered slander and are fraught with punishment,
persons in a state of alcoholic intoxication are not allowed to attend the reception,
the applicant must provide identification,
You can only make an initial complaint; a repeated application is not allowed.

The processing time depends on the circumstances. If there is sufficient evidence, the applicant receives a response on the same day.

If there is a need to investigate the circumstances in order to verify the compliance of the facts specified in the complaint, the child’s representative is notified of the preliminary deadline for the verification. The applicant is notified of the results obtained by mail.

How to file a complaint?

Based on the requirements presented on the official website of the Ministry, a complaint drawn up in writing must contain the following information:

the name of the government body to which the complaint is sent, the position and full name of the official;
sender details (full name, email address);
essence of the complaint. You need to state your problem briefly, indicating the relevant points of the laws that are being violated. It is necessary to indicate the requirements: public apology from the teacher, dismissal, etc.;
signature and date of the complaint;
a list of additional documents that confirm the facts stated in the complaint. In this case, copies of your appeals to various authorities, testimony of witnesses, photos, audio, and video recordings may be attached to the complaint.

Based on the law, complaints containing the following information cannot be considered:

complaints, the answer to which cannot be provided without disclosing state secrets;
advertising;
obscene language, insults, threats;
if the complaint was sent from an inaccurate, anonymous or fictitious address;
written using the Latin alphabet or written in illegible handwriting;
complaints, the answer to which was provided earlier, and no new facts were discovered in this case.

Is it possible to complain anonymously?

The Education Department often receives complaints from unidentified persons. The reason for the lack of personal data of the applicant is the parent’s concern for the child’s continued stay in the educational institution. But is it possible to submit an application anonymously?

As a rule, the law makes it mandatory to indicate the identity of the sender for the purpose of reporting the actions and decision that was made following the results of the review of the complaint. The only exception is made for anonymous messages that contain information about serious offenses, including criminal ones.

Making an appointment with the Minister of Education

If there is a need to solve particularly important problems, citizens can make an appointment with the Minister of Education and Science. Personal reception is held at the address: Krasnopresnenskaya embankment, 2, building 2.

To clarify the time and schedule of the appointment, please call: 8 (800) 200-84-42 or.

You can also have a personal meeting with deputies of the Minister and directors of departments. You can find out more information regarding personal reception schedules on the website: www.mon.gov.ru, section: Citizens' Appeals.

On the website, among other things, you can visit a virtual reception and leave a complaint there.

When can they refuse to consider a document?

The Education Department refuses to consider a claim in the following situations:

consideration of the complaint is related to the disclosure of state secrets,
the application contains data of a non-existent person,
the complaint is in a foreign language or the text is impossible to read,
when containing advertising or threats,
the statement of the complaint contains insults against an employee of the educational institution,
when an application is resubmitted if a decision has already been made on it.

Requirements for school students' clothing.

About the organization

Ministry of Education and Science of the Russian Federation

- federal executive body of Russia, operating in 2004-2018 and carrying out the functions of developing state policy and legal regulation in the field of education, scientific and technical activities, development of federal centers of science and high technology, state scientific centers and science cities, intellectual property . And also in the field of youth policy, education, guardianship and trusteeship, social support and social protection of students and pupils of educational institutions.

It ceased to exist due to the division into two departments: the Ministry of Education of the Russian Federation and the Ministry of Science and Higher Education of the Russian Federation. After the division, the abbreviation “Ministry of Education and Science” began to refer to the Ministry of Science and Higher Education.

There are representative offices of the Ministry of Education in any region; today we’ll talk about the main department. What functions does the contact center’s employees have to deal with and what tasks does it perform?