How to check your iPhone warranty - the easy way

There is a common misconception that American technology does not break down. Practice proves the opposite: foreign devices, like Russian ones, are not protected from failures and manufacturing defects. Every now and then the owners of an iPhone 6s that does not catch focus, an iPhone 5s that does not have a network, etc. turn to the specialists. If the device does not work normally, it is time to remember that you have an Apple warranty, and you have the right to seek free service from official service centers.

Warranty cases and Rostest certification

The warranty for iPhone 7 and other models is valid in the only case - when the device was purchased in Russia and certified by Rostest. If you brought equipment from the United States, domestic service centers will refuse you free assistance. The device was purchased in the European Union - the probability of receiving services is 50:50. If you don't get service at one place, try your luck at the next.

All Apple gadgets purchased in Russia are covered by a one-year limited warranty. This means that the device will be repaired or replaced with a new one if the owner used it in accordance with the instructions, and the cause of the breakdown was a manufacturing defect.

The official guarantee does not apply in the following cases:

• moisture got inside the case;
• the gadget was subjected to mechanical impacts, fell from a height;
• The phone's glass was cracked;
• Uncertified programs were installed on the device;
• it was used with uncertified accessories (for example, the power controller was damaged due to the use of inappropriate charging);
• They tried to repair the gadget in any workshop except the official service center.

The listed cases invalidate the iPhone 7 warranty: the owner will have to fix the problem at his own expense.

Where should I take my iPhone under warranty - to a store or service?

The very first thing is to decide where we will take our iPhone for warranty repair. Here the choice will be small:

1. To the store where the device was purchased.
2. To an authorized service center.

The buyer has every right to go where it is more convenient for him. But even if you take your iPhone to a store, it will eventually be sent to a service center. And this will be convenient only in one case - when it is not possible to visit the ASC on your own (for example, but it is very far away).

In all other cases, it is better to take the iPhone to a service center yourself. Why?

1. In 99% of cases it is much faster. By law, the store has 45 days to fix the defect in your smartphone. As a rule, this is the number of days you will be without an iPhone (well, maybe a little less). Yes, you can ask for a replacement phone number, but not everyone knows about it. And they don’t always give it, preferring to pay a fine.
2. In the service itself, all issues are resolved much faster.
3. In a store, you can spend a long time explaining and arguing with salespeople about why you brought your iPhone back. In some cases, they won’t even want to accept it :) For example, today their program, printer, doesn’t work, there’s no person working on it, you need to bring a check, an application, an invoice, a bunch of other papers, etc. In this sense, the service is simpler.

Of course, everything written above is greatly exaggerated, but the general meaning, I think, is clear. Therefore, if possible, it is better to submit your iPhone for warranty repair directly to the service - it will be faster (that’s for sure) and you will spend less nerves (this is in question).

The addresses of authorized workshops can be found on the Apple website in the “location search” section - here is the link.

Warranty for iPhone 5s and other models

Carrying out an iphone warranty check (or an iphone imei check) is necessary in order to clarify whether you are entitled to free repairs in Russia. To obtain this information, use the device's unique number. To find it out in iPhone 5s and other device modifications, go to settings, select “General”. On the iPad, go to the “Apple” menu item, then “About this device,” then “Browse.”

The numbers that you learned after checking the iPhone by serial number need to be compared with the value on the box. If they do not match, there is reason to be wary. You have either stolen or counterfeit equipment in your hands. Return it to the seller as soon as possible.

Knowing the unique number of your iPhone 5s, check whether you are entitled to free service in the Russian Federation. To do this, enter the numbers in the appropriate section of the manufacturer’s official website - https://checkcoverage.apple.com/ru/ru/. The system will show you how much time is left until the manufacturer's warranty expires. If the period is over, you will have to repair the breakdown at your own expense.

When, during an Apple warranty check, it is discovered that the device was purchased in the European Union (Eurotest), you can try your luck and contact several centers. If it turns out that the gadget was purchased in the USA, you will have to pay 100% for repairs out of your own pocket.

How to find the serial number on an iPhone if there is no phone nearby or it won’t turn on?

1. If, after purchasing an iPhone, the owner did not throw away the packaging, then you can use a barcode to check the warranty (for this you will need to install a special application).
2. From any device in iTunes (by logging into the application under your name).
3. SR can be viewed on the receipt (if the device was purchased in a specialized store).

If for some reason you cannot find the iPhone serial number in the above places, then you need to contact Apple support. In this case, you can use several options to contact specialists. During the conversation, you will need to answer the operator’s questions, remember the approximate date of purchase, and provide your personal information.

Roman Vladimirov, Apple product expert, manager of pedant.ru. Consultant for the site appleiwatch.name, co-author of articles. Works with Apple products for more than 10 years.

Do I need proof of purchase receipts?

The international warranty for Apple equipment suggests that the owner does not need a receipt or a warranty card to return the device to a service center. All you need to repair your iPhone or iPad for free is a unique device number.

The guarantee in Russia differs from world practice. Gadget users are advised not to throw away the receipt and documentation that came with the device. It may be required in the following cases:

• Confirmation of purchase from a specific store. The retailer may refuse Apple warranty service if you do not provide conclusive evidence that the low-quality iPhone 7 128Gb, ​​iPhone 6s or other model was sold by them.
• Unlocking the device. If the user took the account registration process lightly and forgot his password, ID, answers to security questions, the Apple security service will require him to confirm that a particular gadget belongs to him. A scan of a cash receipt will do for this.

The Apple warranty for iPhone 7 Plus and other models is valid from the moment the device is activated. The one-year free service applies not only to the device itself, but also to accessories: charger, headphones, etc. If any of them fail within the first 12 months of operation, you have the right to request a replacement from the manufacturer.

Standard Warranties

When a user purchases any Apple equipment, he automatically immediately receives 2 product warranties:

• Annual limited, provided by the manufacturer.
• Two-year (guaranteed by the Russian law “On the Protection of Consumer Rights”).

They calculate deadlines differently. In accordance with the law, the guarantee begins at the time of purchase or receipt of the selected product. Apple's limited warranty begins when your device is activated.

For example, an iPhone purchased in advance sat in a box for several months. The product will receive a guarantee the moment it is turned on and registered under its ID. By law, the warranty period is calculated from the date indicated on the sales receipt.

From the moment of activation, the user of any Apple device receives 90 days of free technical support by phone. You can check the device warranty and the expiration time for calling for advice by phone at the same time on the company’s website on the corresponding page.

What is a paid device replacement?

The manufacturer lists a number of situations in which warranty repairs for iPhone 7 are not carried out. If your gadget fell from a height, was drowned in water, or fell under the wheels of a car, it can be replaced with a new one for an additional fee.

The global warranty applies to cases where repairing the device is very expensive and impractical. To save money and get a new gadget, just take advantage of the paid replacement option.

Important! Do not attempt to repair iPhone 5s or other models yourself. For example, a harmless attempt to repair a power controller can result in the device being damaged beyond repair.

If you damage your iPhone 5s and your case is not covered by the warranty, do not take the device to workshops that are not certified by Apple. If it is discovered that an “underground” craftsman worked on the device, the manufacturer will refuse to replace it.

Verifying Eligibility for Apple Service and Support

Hello everyone, dear readers. Now I will tell you how to find out the activation and activation date (blocking) of your iPhone mobile device. This may be needed in several cases, for example, there is a desire to purchase an iPhone mobile device and you need to check (verify) the device’s warranty (if the seller claims that the device is under warranty). This service also allows you to check the activation (blocking) date to find the age of the device .

To be able to check the activation date and warranty of your iPhone mobile device, you need two things: a serial number (preferably IMEI) and a special service.

1. Check 1 – serial number – this is the unique serial number of the device, which we will use to determine the activation date and warranty (blocking) conditions;
2. Check 4.5 – Special Website – On this website, you can easily enter the serial number and check the details of the device.
3. Check 3 – IMEI – as an additional check, we will become familiar with using IMEI (International Mobile Equipment Identity).

What is needed, let's start acquiring data (locks).

First you need to find out the serial number of the device to check activation and warranty. Of course, you can find out the serial number using several methods:

1. The easiest way to find out the serial number is using iTunes. You need to connect your device to your computer and launch iTunes. Go to the main tab and click on under device information;
2. There is no way to find out the serial number using iTunes, you can study it as follows:

1. Go to this section “Settings”, then “General”, then “About this device”. In the serial number field you will find the appropriate number.

If you are the owner of the fifth model, 5s, 6, 6 plus, 6s, etc., then instead of the serial number you can also use IMEI. You will find it on the back cover.

What to look for when purchasing?

To avoid being denied Apple warranty service, take precautions at the time of purchase. Read reviews, compare prices, ask experienced people for advice.

No matter which model you are interested in: iPhone 7 A1660, A1661, A1784, A1688, A1778 or others, contact those sellers that Apple knows about. They must be an authorized or premium reseller. This way you can be sure that in the event of a breakdown you will be provided with free service.

When purchasing components, for example, for an iPhone 7 128Gb, ​​read in advance the list of manufacturers whose equipment can be used. Using low-quality devices will damage your iPhone.

Important! Do not use a car charger or a low-quality counterfeit for iPhone 7 128Gb and other devices. This way, your power controller will quickly break down, the repair of which will have to be paid for out of your own pocket.

The popularity of the iPhone in Russia is steadily growing, and along with it, the principles of Apple warranty service are also improving. If you purchased a device in the country and used it in accordance with the manufacturer’s recommendations, you have the right to count on free and high-quality repairs at an official service center.

What should I take with me and do I need a receipt for purchase?

Here again, a lot depends on where you go with your broken iPhone. If you go to the store, you may need anything:

1. Full set.
2. Cash receipt and sales receipt.
3. Passport.
4. Anything else:)

It is clear that the same receipt and complete equipment are not needed when handing over for repairs - Article 18 of the Labor Code:

The consumer's absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not grounds for refusal to satisfy his requirements.

But again, a lot depends on the seller and the store.

If you take it directly to the service center, we take with us:

1. The device itself.
2. Passport.

Just bring your iPhone (no receipt, headphones, box, charger, stickers, instructions) and that's it. At the service center, they look at the serial number to see if the warranty is still valid and take the phone for repair (what will they do - repair it or replace it?).

There are several nuances to keep in mind:

1. If this is not your first time using this device and “repair by replacement” has already been performed for it, then a receipt for the previous use may be needed to confirm the warranty.
2. If you are applying for the second year of the warranty (and this happens!) and the first year has already passed, then the receipt will still be useful (as proof of the date of purchase). Another thing is that judging by the comments to this article, everyone got confused with this very second year of service, including Apple itself. It won't be easy to get it.

How to get your iPhone repaired?

If you contact the service center with a minor breakdown, the phone will not go anywhere - local technicians will carry out the repair, and if in the process it turns out that the breakdown is more serious, they will send it on.

Important! The result of any repair must be a working device (you need to check it when picking it up after repair) and a receipt.

If the service does not provide any evidence of its operation, it does not bear any responsibility for the consequences of its interference with the integrity of the device.

When accepting a warranty repair, according to the law, the buyer writes a claim , a copy of it for himself, attaches to the first all the necessary documentary evidence and leaves it in the store along with the device. After this, all that remains is to wait for an answer - whether the claim is satisfied or rejected.

What to do if your iPhone is broken?

The warranty period is the time during which the buyer can receive services to correct the defects of his phone or get a new one if repair is not possible. Repairs can be carried out either on site (if the user contacts the service) or at another address to which the manufacturer or its representative needs to send the device.

Where should I go – to an Apple store or service center?

The owner of the phone can choose any place where it will be convenient for him to repair the iPhone from those authorized by the manufacturer. The speed of solving a problem depends more on its type, and not on the location of the problem. For minor breakdowns, it is better to go to a service center - they will fix it on the spot. If it is clear that the problem is serious or the phone is generally faulty, it does not matter where you take it - it will be sent further for repair.

Important! Broken iPhones can only be handled in places that are recognized by Apple. In any other case, repairs will not occur under warranty - they will be paid for.

At best, the phone owner will spend extra money, and at worst, he will lose the device (fraudsters can simply disassemble it for parts and sell it).

You can find the addresses of all places where you can safely obtain warranty iPhone repair services on the company’s official website, via AppleID. The program will offer a convenient search for the problem and, after answering several questions, will offer to show the stores or service centers closest to the user.

How to prepare your phone?

Apple devices are primarily designed with user convenience and safety in mind . The second is given great attention - the latest models of Apple phones turn into a useless piece of plastic and glass if the system is locked.

To submit your device for repair, you will need to provide the technician with login information and disable security features so that he can fully work with the phone and not be afraid of blocking it. This is another reason to contact only authorized service centers - the data from the phone will definitely not get anywhere from there.

What to do before going to the center or store:

1. Create a backup copy of your phone data. This does not require special knowledge; iCloud supports this function. A copy can be saved on a computer or any convenient storage medium. A backup copy is not always necessary - sometimes technicians manage to keep the device data intact, but it’s worth making one just in case.
2. Disable the device search function (“Find iPhone”) in the settings. Otherwise, when you return the phone to factory settings, the system will block itself.

If the information and all user settings are no longer needed after the repair, you can simply delete them by wiping the phone using a hard reset to its original state.

How to write an application?

Usually, an application is not needed, especially if you contact a service center - a passport and the phone itself are enough. At an authorized center, employees can independently check whether the phone is still protected by the warranty agreement (a year according to the standard and more when purchasing an AppleCare Protection Plan).

Even if the user did not purchase more expensive warranty insurance from the manufacturer, according to the article of the law on the protection of consumer rights in the Russian Federation, he has the right to a warranty period of up to two years (Clause 1, Article 19 of the Law of the Russian Federation). It is more difficult to achieve repairs on this basis - the owner will have to write a statement.

The application must be in writing in two copies, one of which must be kept for yourself. Only the store where the phone was purchased can accept it. There are no particularly strict rules regarding the formatting of the document, but it must contain the following key information :

1. terms of purchase of goods and the full name of the store, store address;
2. full personal information about the buyer (full name, mobile phone or other contact, home address);
3. a detailed description of the defect in the product and clarification that it appeared during operation without the fault of the applicant;
4. a clear statement of the requirement - free services to repair the device and bring it into working condition.

On the Internet you can find a ready-made template for such a statement, according to which you can draw up a document correctly and clearly. At the end, you must sign and duplicate your full name.

Do I need a receipt or warranty card?

Apple's warranty (standard or extended) is monitored by the manufacturer . If an original iPhone arrives at an authorized store or service center, which is still covered by any type of warranty, employees will be able to verify this on their own, using the database - they do not need documentary evidence.

If the standard warranty for the iPhone has expired and the AppleCare Protection Plan has not been purchased, the product can still be returned. You will need to provide any proof of purchasing the phone from a specific store. Most often, this is a sales receipt, but if it has not been preserved, any document that contains the date of purchase and the name of the selling organization can be used as evidence of purchase - for example, a standard annual warranty card (clause 5 of Article 18 of the Labor Code).