Consumer protection: how to change a cell phone

Home / Complaints, courts, consumer rights / Consumer rights

Back

Published: 09.21.2018

Reading time: 8 min

0

353

Exchanging an outdated mobile phone for a new one is a practice that is common in developed countries. How profitable it will be largely depends on the owner himself. Many shops and communication shops offer the possibility of such an exchange with an appropriate surcharge.

• Is it possible to exchange an old phone for a new one with an additional charge?
• How to exchange an old phone for a new one: instructions

A large number of different promotions allows you to choose the optimal program.

You can get a new iPhone instead of a broken one. But not always

Apple technology is very complex and has certain features. Some unobvious breakdowns may lead to a complete replacement of the device instead of repairing it. Of course, if the iPhone is still under warranty.

For example, in all models with Face ID it is impossible to replace the unit with the front camera. A defect or breakdown of the sensor, camera or any other sensor leads to a complete replacement of the iPhone with a new one.

The arrangement of elements in the upper block, which is hidden behind the “unibrow,” is so dense that it will not be possible to replace the camera or any of the sensors, and it is impossible to change the entire block. It, like the Touch ID fingerprint scanner, is connected to the motherboard and if replaced, user recognition will not work.

Here is the main list of breakdowns in which the iPhone is not repaired but given a new one :

▸ failure of the Face ID sensor or Touch ID scanner ▸ failure of any of the modules in the top panel of the iPhone with Face ID (front camera, IR camera, IR emitter, proximity sensor, light sensor or dot projector) ▸ failure of the GSM module (stops receiving operator network or often breaks the mobile Internet connection) ▸ problems with the audio codec chip ▸ breakdown of the charging chip ▸ overheating of the iPhone due to problems with the battery, overheating of the processor or motherboard

No one will give a 100% guarantee, but with a high degree of probability such breakdowns will not be repaired in authorized service centers. This means that the warranty iPhone will be replaced with a new one.

If the user breaks the display or back panel of the iPhone, authorized service centers can only carry out non-warranty repairs .

At the same time, the front part (the display without the camera unit) can be changed without problems and is relatively inexpensive, but the back cover will not be changed. They can replace the smartphone completely, but you will have to pay about 70% of its cost.

How to return a working cell phone to the store

In the subsequent period, the claim is reviewed by the seller's responsible person.

Wherein:

• If the buyer requires an exchange of a mobile phone, the processing may take about 7 days. During this period, all required checks are carried out;
• If the buyer wants to return money for a defective product, the seller will have 10 days to write a response. If the result is positive, then the buyer will be paid all the money spent;
• The responsible person of the seller may refuse to accept the goods and return the money to the buyer. This happens in situations where the item has become unusable due to the fault of the buyer;
• If the product is defective due to the fault of the seller or the transport company, compensation may be denied. To do this, a special examination is performed, which allows us to determine what caused the malfunction.

On average, money for goods is returned to the buyer within 10 business days. If the return is made through a bank, then another 3 to 30 days can be added to the standard period. This period will be required by the financial structure in order to make the return.

It is worth remembering that for each day of delay the guilty party pays a penalty, its amount is established in accordance with the contract. If this issue is carried out without a contract, then the amount of the penalty will be equal to 1% of the cost of the goods.

Returning a defective mobile phone is a complex procedure that has many nuances. The buyer must be prepared for the fact that the seller will avoid accepting him and returning the money. To do everything right and get back what you spent, you should seek the help of professional lawyers.

• Written consultation
• Making a claim
• Filing a claim
• Preparation of contract
• Representation in court
• Consumer rights Protection
• Legal services in labor disputes
• Legal services in arbitration disputes
• Legal services for shared construction
• Insurance dispute lawyer-Auto lawyer
• Legal services in case of apartment flooding
• Carrying out bankruptcy of an individual
• Credit lawyer for bank debts
• Refund of commissions and insurance from the bank
• Real Estate Lawyer
• Debt collection by receipt

• Bankruptcy of citizens
• Consumer protection Products and services
• Fraudulent sales schemes
• Credits and loans
• Insurance
• Apartment flooding
• Autospores

Legal entities

Real estate

Share building

Labor disputes

Family law

Inheritance law

Miscellaneous

About ships

Enforcement proceedings

The service center can provide 3 or 12 months of additional warranty

If the iPhone is returned after warranty repairs and there are less than 90 days left before the warranty expires, the period will be extended by 3 months. If you return your iPhone a week before the end of the warranty, you will receive another 90 days.

If repair is impossible and they give you a new iPhone instead of a broken one, then you get another year of warranty on it. It does not matter how many days of warranty the broken smartphone had left.

This only applies to PCT smartphones. If you replace an iPhone under warranty from the USA or Europe, the warranty period will not be renewed.

On the protection of consumer rights when purchasing a cell phone.

So, you have a smartphone in your hands, and it fully satisfies one of the points described above, according to which you can return it. The algorithm of actions is as follows:

1. Pack the purchased phone and take it with you along with a receipt confirming the purchase, as well as your passport. You have the right to a refund even without a receipt, however, then the process will be a little more confusing.
2. Go to the seller and describe the problem in detail to him, pointing out the defect on the spot.
3. Without leaving the cash register, write a request for a refund for the phone. Be sure to have two copies, one of which you will take with you. Each one must bear the signature of a store employee confirming the fact of your application.
4. You will be asked to fill out an acceptance certificate for the mobile phone, where you need to note its general condition, malfunctions, the presence of any defects or their absence.
5. Wait for a decision. It can be announced immediately, or no later than 10 days from the date of application.

The store may doubt that the phone you received is problematic and send the device for examination, which must take place within 10 days. Few people use this, but you have every right to attend it in person - the seller is obliged to notify about the exact place and time of the event. The results of the examination will determine whether it will be possible to return the phone back or not.

The period for filing claims in connection with a malfunction of the phone is limited to the warranty period, and in the absence of an established warranty it is 2 years, provided that the consumer proves that defects occurred before the product was transferred to him or for reasons that arose before the time of purchase (Article 18, paragraph 6) .

Important: the absence of payment documents confirming the purchase, according to the law, cannot be an obstacle to returning the goods, regardless of its quality (Article 18, paragraph 5 / Article 25, paragraph 1).

If you are unable to reach an acceptable agreement with your mobile phone seller, seek professional legal support:

Describe your situation below and we will definitely help you!

Indeed, this happens. For many reasons - maybe you didn’t like the operating system, or the device turned out to be too functionally complex and the sound level was too quiet, or the phone’s dimensions are not suitable and fit awkwardly in your hand.

It also happens, for example, that a child is given the same phone as a birthday present that he already has. And there may be many such “or”s, but the fact is a fact: you no longer need this phone, and you would like to return it back to the store. But is it possible to return a working phone, and if so, how? Let's figure it out.

Please note that this article will only cover the case of returning a working new phone . Returning a faulty device is carried out according to different rules!

Let us turn once again to the above List under Resolution No. 55. It (see clause 11), of everything that is more or less suitable for cell phones, includes telephone sets and radio-electronic household equipment .

More recently, lawyers used the following arguments to justify the fact that a cell phone is not a technically complex product. According to the All-Russian Product Classifier OK 005-93, as well as the Certificate of Conformity, cell phones are products that have the official name “wearable transceiver radio station”, which is assigned OKP code 65 7140 (the name “cell phone” is household, everyday).

Instead of a broken iPad or Apple Watch, you will be given a new one

If a breakdown is recognized as covered by warranty, the tablet or Apple watch will be replaced with a new one free of charge. In the event of a breakdown due to the user's fault, they can only offer a paid replacement for a new device. This will cost approximately 70-80% of the price of a new device.

One way or another, you only need to hand over the device itself, keep the box and kit for yourself. In return, you will also receive only the device itself, without the included accessories.

But it will be new, without scratches and abrasions that could accumulate during use.

You can buy a new AirPods or clean the headset (expensive)

Not everyone knows that Apple authorized service centers offer a service for cleaning AirPods from dust and dirt. The procedure is quite fast, but the price tag for it is simply cosmic.

The ASC is ready to clean one earphone for 1000 rubles, and for cleaning a pair they will charge 1500 rubles. By the way, cleaning a MacBook from dust will cost about the same.

You can buy a second AirPods if you lose yours, it will cost 6,500 rubles. Typically, the service of cleaning an old earphone is used by those who buy a new one to replace a lost one.

conclusions

Despite the growing popularity of recycling, the vast majority do not even suspect how dangerous it is to simply throw an unnecessary mobile phone in the trash.

Many people prefer to keep unnecessary gadgets at home, not even knowing that more than 90% of the materials that make up the phone can be recycled.

Recycling your old phone:

• a reason to get rid of unnecessary junk.
• assistance in conserving natural resources.
• possibility of reusing materials.
• protection of the environment from possible pollution.

MacBook batteries can be replaced for free

Apple itself has become hostage to the reduction in the size of the MacBook case and its monolithic design. So, if a user comes in with a problem keyboard, it will not be possible to replace it without replacing the laptop battery.

This situation occurs with most models that are equipped with a butterfly keyboard (MacBook 12″ and MacBook Pro 2016 or newer). However, the updated 2018-2019 MacBook Air models provide the ability to replace keys without removing the battery.

Landfill and phone are incompatible

Let's disassemble the phone for parts and find out how much harm it will cause if it ends up in a landfill:

1. Frame. Consists of metal or plastic. The decomposition period of metal is up to 10 years. Plastic is a non-degradable substance. When plastic parts burn, dioxins are released into the atmosphere - carcinogens that have an extremely negative impact on human health.
2. Rubber buttons. When burned, rubber releases toxic gases that pollute the atmosphere.
3. Glass. This material can only turn into sand after a few centuries.
4. Accumulator battery. This phone part contains a huge amount of toxic substances:
   alkali,
5. lithium,
6. lead,
7. mercury, etc.

Every mobile phone thoughtlessly thrown into the trash bin is slowly but surely destroying our ecology.
Given the size of the planet's population and the ubiquity of cellular communications, the associated risks are very real.

Problematic MacBook keyboard can be replaced forever (almost)

Of course, within the framework of Apple's extended 4-year warranty. We have already talked in detail about such repairs.

Now let us just remind you that if the keys stick, you should safely contact an authorized service center. Depending on the complexity of the situation, specialists will blow out the keyboard, replace individual keys or the entire topcase.

This can be done an unlimited number of times, but exactly 4 years from the date of purchase. At the same time, not a single service center will give a conclusion about the presence of significant deficiencies so that the user cannot return the computer to the seller.