Write a letter to the Minister of Health of the Russian Federation Veronika Skvortsova

In this article we will find out how the hotline of the Russian Ministry of Health works, what numbers can you call the support center, do they accept requests in electronic form, what questions can the contact center specialists help with?

About the organization

The Ministry of Health of the Russian Federation (Ministry of Health of Russia) is a federal executive body that exercises the functions of developing state policy and legal regulation in the field of health care and compulsory health insurance. Responsible for the work of hospitals, outpatient clinics, clinics and other medical services. institutions.

The created hotline provides citizens with feedback, allowing them to leave complaints about the work of hospital staff, etc. Often the range of questions that can be clarified over the phone is much wider.

Activities of the ministry

The Ministry of Health of the Republic of Kazakhstan (Ministry of Health, MZRK) operates on the basis of the relevant regulations on activities.

According to clause 1 of the regulations, the MZRK works in the following areas:

protects the right of citizens to health;
manages scientific processes in the medical and pharmaceutical fields;
organizes education for doctors and pharmacists;
monitors the turnover of medicines, special medical devices, technical devices;
organizes quality checks for the provision of medical services;
monitors compliance by medical institutions with state standards and regulations regarding the implementation of activities;
monitors the quality of food at the sales stage.

To implement the assigned tasks, the Ministry of Health has three Committees:

in the pharmaceutical field;
regarding the provision of medical services;
to protect public health.

The Ministry works to improve the health status of the people of the Republic.
Committees create local territorial divisions - departments that implement the decrees of the leadership in a specific area. For this purpose, the government body develops programs and carries out their implementation. The Ministry of Health guarantees the right of citizens to receive free medical care. The government agency must ensure that only high-quality, proven drugs are on sale on the pharmaceutical market that really help solve the problem and do not pose a threat to human life.

Organizational issues in the structure are resolved through the central apparatus, which, in turn, works in the following areas:

general political directions of health care and well-being of the population in the Republic of Kazakhstan;
development of specific plans and work programs in areas of activity;
formation of legal norms, within the framework permitted by state legislation, for example, development of methodological recommendations, brochures, standards for the quality of finished food products;
supervision over the implementation of national programs to improve the well-being and protect the rights of citizens in the field of healthcare;
promoting the importance of leading a healthy lifestyle and eating healthy foods;
studying new treatment methods, medicines and technical equipment, as well as providing them to medical organizations;
making decisions on the purchase of medicines, equipment and other medical goods;
assessment and accounting of companies that sell medical products;
establishing rules and procedures for conducting a medical examination for persons who wish to obtain a driver’s license.

The Ministry of Health develops regulations and rules for organizing the work of both state medical organizations and private paid clinics, approves rules on licensing and accreditation of organizations wishing to work in the field of medicine or pharmacology.
The central office is also responsible for choosing the priorities in which medical researchers should focus, what should be allocated funding for, what achievements are more important for the population and have practical application in life.

In order for science, the quality of education and medicines to meet international standards, the Ministry of Health and Human Development cooperates with specialized structures of foreign countries.

At the local level, the programs and plans drawn up by the central apparatus are implemented through the conclusion of various kinds of memorandums with the structural units of the system of healthcare institutions.

In fact, the list of functions performed by the body is very extensive. We can say that all areas where the words health, medicine, and pharmacology appear are suitable for the management of this government agency.

Before appealing, a citizen should make sure that the MZRK has the competence to implement and take measures in relation to the stated requirements. To do this, you can view the entire list of functions and tasks of the ministry and its structural divisions, and the powers of the minister. You can find the regulations on the activities of the SZRK on the official website of the ministry https://www.mz.gov.kz/, and go through the columns Menu-About the Ministry-General Information-Regulations.

How to write an appeal to the Ministry of Health?

The Russian Ministry of Health regulates the activities of medical institutions. So that citizens can submit their wishes, reviews, and complaints, certain feedback forms have been launched. You can leave a message to technical support in several ways:

By sending an email
By filling out an application through the “Write to us” section on the organization’s main portal - https://www.rosminzdrav.ru/reception/appeals/new.

When leaving requests online, it is recommended to use the following form:

FULL NAME.
Contacts.
Subject.
Cause.
Address.
Details.

It is allowed to attach photos or video materials on the topic that will help “shed light” on the situation.

The official website will help clarify many questions even without sending requests. You need to go to the “Help” section and read the frequently asked questions.

To enter your personal account, use the link - https://www.rosminzdrav.ru/users/sign_in.

What is the Ministry of Health hotline number?

Despite the popularity of online communication, the hotline remains in demand.

The telephone number you can call for any question and from all regions is 8 800 200 03 89. Calls to 8800 are accepted free of charge.

In addition to the main hotline, regions have their own local numbers, which you can contact with any questions. Contacts in cities such as Moscow, Kazan, Rostov-on-Don, St. Petersburg, Voronezh, Ufa and others can be viewed on the website - https://www.rosminzdrav.ru/hotline.

Regional lines are often paid, tariffs depend on the conditions of the operators.

There is a separate hotline for foreign citizens or Russians abroad:

The most common questions to the Ministry

On the Ministry of Health website there is a column of answers to the most common questions that citizens ask.

They are divided into three groups:

problems in the field of compulsory health insurance (CHI);
problems with the provision of medicines;
medical assistance to the population.

On the first question, the Ministry provides an answer that points to the regulatory provisions of the Republic of Kazakhstan. Thus, according to the law of the Republic of Kazakhstan on compulsory medical insurance, persons have the right to receive medical services in state medical institutions if contributions have been received for them to the Compulsory Medical Insurance Fund. Some groups of persons are exempt from making payments to the Fund.

These, according to Article 38, paragraph 4 of the Law “On Compulsory Medical Insurance”, include:

children;
mothers who have many children, as well as those who have received special awards and titles;
persons who took part in the Great Patriotic War;
persons with disabilities;
boarding school students;
unemployed (who are officially registered as such);
full-time students, regardless of the type of educational institution;
persons who took leave in connection with the birth or adoption of a child, as well as to care for a child under three years of age;
unemployed women in a position, as well as those who are not registered at work, but are raising a child under three years of age;
military personnel;
retired persons;
working in special government agencies or law enforcement officials;
as well as those sentenced to serve their sentences in a penitentiary structure by a court decision;
accused who are in pre-trial detention.

By transferring mandatory contributions, the state guarantees the population the right to receive a certain list of free medical services.

This includes:

vaccinations for prevention;
provision of first aid;
if a person has a socially significant or generally dangerous disease, he is provided with free inpatient treatment;
medical assistance if there are emergency circumstances.

In addition, patients have the right to receive free care at the clinic.

The issue of providing free medicines is regulated by the Code of the Republic of Kazakhstan dated October 18, 2009, number 193 (hereinafter referred to as the Code).

Thus, free drug provision is provided at the expense of budgetary funds in the following cases:

if the subject is provided with emergency care or inpatient treatment under the circumstances provided for in the medication formulary in the prescribed manner;
in outpatient services for privileged categories of the population.

A complete list of circumstances and persons whom the state provides with medicines on an outpatient basis is provided in the corresponding List approved by Order dated November 4, 2011, number 786.

These patients have the right to get an appointment without waiting in line or receiving a coupon. For individuals who are eligible to receive free medications, the nurse should give the medications first and write out a list of medications that are included in the Drug Information System program.

On the third issue, the Ministry of Health provides the following clarifications: regulation of the procedure for providing medical care to citizens of the Republic of Kazakhstan, as well as to persons who have citizenship of states of the Commonwealth of Independent States (CIS), is carried out in accordance with:

internal act clause 99, clause 1, article 1 of the Code;
Agreement on the provision of medical care to citizens of the CIS member states, which the Republic of Kazakhstan ratified on March 27, 1997.

According to these regulations, if a person needs emergency care or his condition is particularly unsatisfactory and there is an emergency situation that requires urgent action, medical staff must provide a full list of necessary services free of charge.
Emergency situations usually include: poisoning, acute diseases, accidents, childbirth, dangerous conditions for the patient during pregnancy, other life-threatening injuries, diseases, conditions. The provision of medical services under these circumstances cannot be refused for reasons of the form of organization of the medical institution or territorial jurisdiction.

Paid treatment begins after the danger to the patient’s life has been eliminated.

What cases is the hotline intended for?

The main task of call center operators is to advise citizens on health care issues. To be more precise, the hotline will help clarify the following questions:

Help for alcohol and drug addicts, consultation about clinics, treatment methods, prevention.
Insurance, what you need to know, what is the cost?
List of preferential drugs, effectiveness of treatment, etc.
Reports of corruption, illegal actions of personnel.

The telephone line staff will help you make a complaint or wish.

What problems should be addressed to the Ministry?

Based on real-life cases, complaints about doctors can be reduced to the following:

Regarding the establishment of an incorrect diagnosis of a patient. Since there is a human factor in a doctor’s work, unfortunately, it is impossible to insure against errors. Often the doctor lacks experience or qualifications and it is these moments that become the reason for improper treatment. However, sometimes doctors behave negligently and irresponsibly towards patients, do not pay them due attention and do not prescribe the procedures necessary for cure. A medical error for any of these reasons can lead to tragic consequences. That is why the issue of poor quality work of a specialist should be brought to the attention of the central executive body. Of course, a citizen or his relatives have the right to try to figure it out at the local level, but if they fail, they need to write to the Ministry of Health or file a claim in court.
The next reason is failure to provide medical care in a timely manner. Often the ambulance arrives a long time after the call. The patient and his relatives are seriously worried during this period, since the problem is of an emergency nature and the consequences are unpredictable. In such matters, the Ministry will have to figure out whether there was an organizational problem, ignorance of doctors, or other insurmountable circumstances that prevented them from reaching the patient on time. Liability does not apply only in the latter case, since there is no one's fault. If the case concerns other grounds, the least punishment will be disciplinary, and then everything depends on the consequences.
Corruption of doctors and health workers. A patient should not remain silent about corruption.

It manifests itself in the form of a demand for remuneration for:

provision of free services;
provision of free medicines;
placement in a health resort institution.

The fact of a demand for a bribe can be reported locally, to the head physician of the hospital or to the head of the department. If there is no reaction, then the Ministry must be notified. Accusations of bribery cannot be unfounded, as this is a serious crime. The complainant must provide evidence of this fact. In addition to contacting the Ministry of Health, a person has the right to file a complaint with law enforcement agencies, which are required to begin an investigation against the violator.

Among other reasons for claims to the Ministry of Health of the Republic of Kazakhstan are:

boorish attitude towards visitors on the part of the medical staff;
non-compliance by the doctor with the rule of non-disclosure of personal information about the client;
if the patient was refused to be admitted to hospital for treatment without any reason;
if the patient died as a result of negligent actions, inaction or error of a medical professional.

In general, many situations are resolved at the local level. Lawyers recommend going through the entire ladder of authorities in ascending order and only after that going to the Ministry of Health for help. However, such a procedure is not provided for at the legislative level, and therefore is not mandatory.

The problem with choosing a method to bypass contacting local structures is that in its absence, employees of the Ministry of Health will send instructions to resolve the issue to the specific medical institution where the offense occurred. That is, in fact, the citizen will receive the same answer that he could have heard on the spot.

However, with a gradual appeal, the patient will collect a sufficient number of correspondence, he will be able to analyze the opponents’ responses and build the correct position for the MZRK. It may even be possible to involve lawyers to obtain satisfaction of the claims and obtain annulment, termination of illegal actions or punishment of the culprit.

How to write a complaint?

When filing a complaint, it may be difficult to complete the appeal. To clarify all the details, it is recommended to contact the contact center or study the information on the website. You can leave a complaint not only about the actions of certain employees, but also express a complaint about the quality of hospital services, the condition of equipment, etc.

To send complaints, you can use email - [email protected] or the form on the website - https://www.rosminzdrav.ru/reception/appeals/new.

Another way to express your dissatisfaction is to call a hotline or contact the local ministry helpline in your area.

Call the Minister of Health of the Russian Federation Skvortsova

There are alternative communication options. For example, you can go to the Ministry of Health website rosminzdrav.ru, where in a separate window you can leave your written appeal.

You can also write an email with scanned documents attached to the following address: This is very convenient, because in response you will receive a notification that your request has been registered and an approximate response time.

Also, after some time (from 10 to 30 days), the answer itself will be sent to your email. How to write an appeal If you are outside Russia, then the hotline number is +7-495-627-29-44.

The difference between permanent and temporary registration at the place of residence/stay

Also, if you doubt whether your issue will be resolved by the Ministry of Health or you just want to find out about specialized assistance services, you can call the helpline - 8-495-628-44-53.

Write a letter to. And. starling

Political career of Veronika Skvortsova In 1999, Veronika Skvortsova became one of the authors of the idea of organizing an association for stroke, which was declared a global epidemic by WHO.

In 2004, she was elected a corresponding member of the Academy of Sciences, and in 2005 she headed a specialized research institute, where a program was developed, implemented in a number of areas, to combat vascular diseases, which account for more than half of the deaths on the planet.

We call the Ministry of Health

Pager of the Moscow Mayor: 668-05-83; Reception of the Moscow Government: 692-16-37 Direct telephone number of the Moscow Government with city residents: 957-04-44 Email address: 4.

Ministry of Health of the Russian Federation Address for written requests from citizens: Rakhmanovsky lane, 3,

Moscow, GSP-4, 127994 Information on registration of written requests received by the Ministry of Health and Social Development of Russia can be obtained daily from Monday to Thursday from 14-00 to 17-00 and on Friday from 14-00 to 16-00 by phone: (495) 627 -29-44, 627-27-65, 627-28-86, 627-25-20, 627-24-71Reference telephone of the Ministry of Health of Russia -Minister - Skvortsova Veronika Igorevna A) Department for Disabled People of the Ministry of Labor and Social Development of the Russian Federation Director of the Department - Lekarev Grigory Grigorievich Telephone.

“medical secrets” of Minister Skvortsova

Important: Saturday and Sunday are days off. When contacting a public reception, you must have an identification document with you. It is advisable to provide original documents necessary to resolve your issue. (for example, work book, medical documentation, etc.).

Written requests from citizens are accepted by the expedition of the Federal Medical and Biological Agency. Address: Volokolamskoe highway, building 30, 1st floor, room 4, Moscow, Russia, 123182.

State Duma of the Federal Assembly of the Russian Federation 103265, Moscow, st. Okhotny Ryad, 1 7. Moscow Department of Health: 127006, Moscow, Oruzheyny lane, no.

On the Model Regulations for the Internal Organization of Federal Executive Bodies “Appeals from citizens are received by the FMBA of Russia both through the liaison office, through the correspondence reception, as well as at personal receptions with the head of the Federal Medical and Biological Agency and his deputies. The FMBA of Russia operates a Public Reception.

https://www.youtube.com/watch?v=MQ3wQzQHfI8

Address of the Public Reception: Volokolamskoye Shosse, building 30, building 1, 4th floor, room 403, Moscow, Russia, 123182.

Telephone (+7 for calls from abroad) Local telephone: 14-14 24-hour fax: (499) 190 14 00 Contact person: senior inspector Korchashkin Valentin Grigorievich Opening hours of the Public reception: Monday 10:00 - 16:00 Tuesday 10: 00 - 16:00 Wednesday 10:00 - 16:00 Thursday 10:00 - 16:00 Friday 10:00 - 15:30 Lunch break from 12:00 to 12:45. Moscow time. She values kindness most of all in people, loves listening to music, communicating with her grandson and walking the dog. Veronika Skvortsova today In 2011, the Deputy Minister noted that the introduction in the Russian Federation of new forms of combating cardiovascular diseases reduced the mortality rate from stroke from 80 percent (when four out of five patients died) to 20. After the reorganization of the Ministry of Health and Social Development (division into the Ministry of Health and the Ministry of Labor) in 2012 she headed the Ministry of Health, finally changing her job as a doctor to the position of an official.

The minister and a recognized authority in the medical community believes that the accumulated problems in the field of health care in Russia can be solved through consistent actions.

Source: https://dolgoteh.ru/pozvonit-ministru-zdravoohraneniya-rf-skvortsovoj/

Other methods of communication

You can write a request in another way. Among informal methods of communication, social networks are gaining popularity:

VKontakte - https://vk.com/minzdravru.
Odnoklassniki - https://ok.ru/minzdravru.
Facebook - https://www.facebook.com/MinzdravRu.
Instagram - https://www.instagram.com/rosminzdrav.ru.
Twitter - https://twitter.com/MINZDRAV_RF.

Many people prefer to share their impressions of the work of hospitals and clinics through social media. networks, leaving comments under posts. In addition to posting comments, you can view news or reference books.