How long is the warranty for shoes at Megatop?

Today in stores, markets, and boutiques you can find a huge number of shoes for every taste and color. Unfortunately, not all manufacturers can boast of excellent quality of their products. The quality of this type of product cannot be guaranteed by impeccable appearance or a fairly high price. This can only be evidenced by the warranty period. There are different warranty periods for shoes, depending on the type and season. Winter shoes have their own characteristics, since they are more expensive.

What is the legal warranty period for shoes?

Get free legal advice now! Moscow: +7(499)113-18-04 St. Petersburg » » » » Shoes, like any other product, have a legally established warranty period, during which they can be returned or require free repairs. The length of this period and the basis for the warranty depend on several factors: the type of shoes, the place of purchase and the material from which they are made.

Low-quality shoes are covered by a 2-year warranty. When determining the warranty period for shoes, it is worth considering that it is established in two stages: first by the manufacturer, and then by the seller.

In this case, the first period must be no less than that established by law, and the second must not be shorter than the factory one.

Return of Marco shoes under warranty in Belarus

What kind of shoe problems do people most often turn to experts for?
Is this a domestic or imported product?
How to protect your rights and get back wasted funds?

Peacefully... mostly - Our hotline receives from 50 to 80 calls a day with questions about shoes. It’s hard to say how many complaints there are about the domestic one: people don’t name the manufacturer - Chinese, Russian or Belarusian. Pressed leather and toxic glue For several years in a row, complaints of the same kind have been received.

The man made a purchase and brought the shoes home.

If it stands in a warm room, it’s simply impossible to breathe: the smell is so “chemical.” Top 4 defects Main complaints about domestic and imported shoes to Belarus: Where to do the examination? Let me remind you that the law has now expanded the rights of the consumer, allowing claims to be made to the seller, manufacturer, official dealer or the manufacturer himself.

Casual and dress shoes have a 30-day guarantee, sports shoes - 60 days, children's shoes - from 45 to 60.

Sellers may not reduce this minimum warranty period. This can only be done through examination.

Where exactly? The examination is carried out on a paid basis.

And if the applicant proves the presence of a manufacturing defect, he will be reimbursed for the cost of the purchased pair of shoes and the costs of the examination.

So in any case, the effort is worth the work. A store or entrepreneur selling shoes is obliged to compensate for losses within 7 days.

If this does not happen, you have a legal right to go to court. It happens that a seller at the market returns money for shoes, but does not want to compensate for the cost of examination.

In this case, again, the conflict is resolved in court.

No defect - we'll do it! But sometimes the consumer abuses his rights. I wore a pair, put it on, was disappointed, wanted my money back. He found a shoemaker who, for a certain fee, “gave” him a “production defect.”

It happens. There are craftsmen who very professionally arrange for a worn pair to have such a flaw that “pulls” on a manufacturing defect. It not only quickly loses its appearance, but also literally falls apart after 2-3 weeks of wear.

The seller offered a discount, citing the price reduction as the end of the season. However, men's dress shoes are seasonless shoes that can continue to be worn in the office. Therefore, a more than generous discount of 50% should have initially alerted people.

Lies until “better times” Having spent a considerable (average or even small) amount on shoes that, to put it mildly, did not live up to expectations, do not get lost - contact the experts.

Is it possible to get money for defective shoes if the warranty has already expired?

Anzhelika Anatolyevna Erakhovets: I chose a pair of women’s boots there and bought them.

Angelica's female happiness was short-lived. The soles of the boots could not stand up not only to criticism, but also to daily wear.

As often happens, we discover a defect in a product immediately after the warranty period ends. Angelica was no exception.

So, not wanting to enter into disputes with the store’s merchandiser, and Angelica had no doubt that they would arise, the woman went to get an expert’s opinion. Let us remind you that examination is not a free pleasure.

Anzhelika Anatolyevna: I paid 300 thousand for the examination.

Delighted that the examination confirmed the low quality of the shoes, Angelica went to the store with the document. The woman was not satisfied with this answer.

And still! After all, it turns out that she threw 300,000 down the drain?

But the store administration is also understandable. It is quite possible that the claim regarding the quality of the boots would have been resolved immediately, without an examination.

Darina Gulyuta, lawyer: In this case, the store acted unlawfully, that is, it refused to reimburse consumers for the costs of conducting the examination.

Indeed, every consumer has the right to expertise. But only the court will decide whether it was necessary.

In our case, the seller decided no.

Anzhelika Anatolyevna: In response, I received a written refusal that the money would not be returned to me.

In recent judicial practice, there was a similar case, and then the judge decided in favor of the store, as he considered that the costs of conducting the examination were not necessary. That, however, did not prevent the consumer from recovering money for moral damages.

Darina Gulyuta, lawyer: In court, a demand will be filed to collect a penalty for violating the deadlines for satisfying consumer demands, as well as monetary compensation for moral damage.

So, as we said above, it is the judge who will decide whether there was a need for an examination.

As for compensation for moral damage, it will be definitely assessed and collected.

It's just a matter of size. And it is not a fact that the latter will pay the cost of the examination.

In any case, the example of Angelika Anatolyevna deserves respect. It is thanks to such principled buyers that one day it will become unprofitable for manufacturers and sellers to chase and sell defective goods.

;

EKKO - Gallery (shopping center "Gallery", Pobediteley Ave., 9, room 306);
EKKO - Castle (shopping center "Castle", Pobediteley Ave., 65, room 164);
EKKO – Expobel (Shopping Center “Expobel”, per.

Warranty The warranty period for shoes and leather goods is 90 days from the date of delivery of the Goods to the Buyer.

The warranty for shoes purchased out of season begins with the onset of the given season:

from March 1 to April 30 - spring
from September 15 to November 14 – autumn
from May 1 to September 14 - summer
from November 15 to February 28(29) - winter

The exception is year-round footwear (sports shoes, dress shoes and slippers). Hosiery, as well as shoe care products are not subject to exchange or return.

Please warranty period for Marco shoes

Reflective material in children's models ensures safety at night when visibility is poor.

Warranty does not apply!

During operation, the warranty does not apply to:

the shoes have not been used (undamaged and uncontaminated),
the integrity and proper appearance of the packaging are preserved,
There is a cash or sales receipt.

Have you discovered a manufacturing defect? Protection of consumer rights when selling goods to him”, the warranty period for shoes begins to apply from:

winter - from November 15,
spring - from March 1,
summer - from May 1,
autumn - from September 15.
year-round - from the date of purchase (dress shoes, sports shoes, house shoes).
The warranty period for shoes is 30 days.

When choosing winter shoes, pay attention to the pattern of the sole.

The deeper the terrain, the better. This feature allows you to resist slipping and feel more confident on your feet.

Warranty for shoes: according to law

Recommended links: If the shoes have flaws, they should be returned to the store, stating the following requirements: If the measures taken do not bring results, the consumer can conduct an independent examination.

A copy of the examination report should be sent to the store with a repeated claim, adding a requirement to compensate for the costs of the examination.

The law does not establish a specific warranty period for shoe repairs; each workshop determines it independently.

Lawyer's note: The warranty period must be announced by the contractor BEFORE the repair or be in a publicly visible place: at the workshop stand.

The consumer of the work should inquire about the warranty period in advance.

However, if they are not installed, this does not deprive the consumer of the right to demand free correction of repair defects or a full refund within a reasonable time. The seller does not refuse to exchange a defective pair of shoes, but asks you to fill out an application and show your passport. Are his demands justified, or is the buyer not required to show the seller his ID?

A story in which the lawyer explains in detail how and when you can return shoes to the seller, what to do if the seller does not accept claims. Do you have any questions? Or do you have a story about how you handled this issue?

Then welcome to the comments!

You can always, within 14 days (not counting the day of purchase), return or exchange purchased shoes that do not suit you in size, style, model, fullness or color, for a similar or different model.

Law of the Republic of Belarus “On the Protection of Consumer Rights” Chapter 3. “Protection of consumer rights when selling goods to him” Art. 28

“The consumer’s right to exchange and return goods of proper quality”

the shoes have not been used (undamaged and uncontaminated),
the integrity and proper appearance of the packaging are preserved,
There is a cash or sales receipt.

If you discover a manufacturing defect before use or during use (during the warranty period.

), You have the right:

winter - from November 15,
spring - from March 1,
summer - from May 1,
autumn - from September 15.
year-round - from the date of purchase (dress shoes, sports shoes, house shoes).
The warranty period for shoes is 30 days.

During the period of operation, the warranty does not apply to: The GUT Shoes store guarantees responsibility, high quality of its goods and services provided to you! All products are certified! We care about our clients! Buy shoes with confidence at GUT Shoes!

Your rights are reserved!

Dear friends, if you have any difficulties when processing a return or exchange of shoes, then this article will definitely be useful to you. There can be many reasons for a return: wrong color, style or poor quality.

You shouldn’t be upset or try to come to terms with the fact that you spent your money uselessly, and an unsuccessful purchase will gather dust in your closet, and you will never wear it.

Fortunately, in Russian legislation there are many cases when you can legally demand a refund or exchange. If the product is defective, you can also demand money for the purchased product or its exchange. An option for compensation for repairs or a discount is possible if you want to keep this pair of shoes.

Let's look at the special rules that apply to the most popular shoe stores. In some cases, it is possible to conduct an examination. If during the examination the defect is not identified, or it is determined that it arose due to careless operation by the buyer, then exchange and return will be refused.

Kari stores have uniform exchange and return rules established by law.

Within 14 days from the date of purchase, you can return goods that have not been used.

In this case, a refund will be made. Kari is confident in the quality of its products and therefore offers customers a 60-day warranty on shoes - this figure is twice as long as the period required by law.

In this store you can demand money or an exchange and it simply does not suit you in any way. In this case, it is very important that all company tags and labels are present, and the packaging is preserved without signs of damage. If all conditions are met, the buyer will be refunded within 10 working days.

If there is a defect or manufacturer's defect, you can exchange or return the shoes within thirty days from the date of purchase. Exchanges and returns in this store are carried out on the general basis established by law. To make an exchange or return, contact the store with your passport, receipt and intact packaging.

Complete the application. In this case, the product must be without traces of use. A refund or exchange if the product does not match the desired color or style is made on the basis of a return application, which must be submitted within two weeks from the date of purchase of the product.

Contact the store with your passport, shoes, complete packaging and receipt for this product.

Write a return request. As can be seen from the article, in the most popular shoe stores, the conditions for return and exchange are almost the same, and are drawn up in accordance with current legislation.

How I handed over defective shoes without a receipt and warranty

Buyers may have a thought: aren’t such “permanent” experts “fed” by retail outlets? More information about other possible shortcomings of shoes and the reasons for their occurrence can be read on the website of the Moscow Society for Consumer Protection at the link https://www.mozp.org/expert/obuv/index.htm “Come for the money” According to the law, a refund for low-quality goods The seller has 10 days. They called me on the 5th day:

“We have carefully read your claim, come for the money”

You didn’t even need an examination... THIS WILL BE USEFUL! Anna Dobryukha is waiting for your stories and questions on the website and by email. Sample claim that effectively convinces merchants to return money for defective goods: Based on the above in accordance with paragraph 1 of Art.

18 of the Law “On the Protection of Consumer Rights”, I refuse to fulfill the sales contract and demand a refund for goods of inadequate quality - 8 thousand rubles that I paid for the boots. Please note that in accordance with paragraph.

Warranty for children's shoes

Despite the fact that during production more serious requirements are imposed on children's shoes than on adult ones, nevertheless, during the wearing process some shortcomings may appear.

Much here depends on conscientiousness

The best protection against low-quality products is the manufacturer’s warranty, when it becomes unprofitable for him to produce a known “defective” product.

In some cases, these may be quite serious flaws (for example, the sole coming off), as a result of which it becomes impossible for the child to wear such shoes. Moreover, very often the cost of the purchased pair or the popularity of the brand of children's shoes does not affect the percentage of defects.

However

What is covered by the shoe warranty and what is its validity period by season?

» A shoe warranty is the time during which the buyer has the right to make claims regarding the quality of the product.

“What about the certificate or declaration of conformity?” - you say. – this is a necessary process, in particular when it comes to products for children.

All products sold in the Russian Federation must comply with the requirements of technical regulations or the GOST system. However, the discovery of various kinds of defects in purchased shoes is not uncommon. To return or exchange shoes that do not meet the standards, the consumer needs to know what the warranty period for shoes is and their rights if a defect is discovered.

The manufacturer is obliged to provide the consumer with a product that corresponds to its specific purpose.

Ensuring the buyer's rights to purchase quality products is the establishment of a period for fulfilling warranty obligations.

The warranty period for shoes according to the consumer protection law can: be established by the company producing the product (in accordance with GOST recommendations) or determined by the seller company. Established in accordance with accepted legal norms.

Returning goods to Sportmaster

VIDEO ON THE TOPIC: Sportmaster deceives his clients. Warranty for shoes is 30 days. Showdown

Warranty service is provided free of charge. It is necessary to present a product that has retained its original presentation, in its original packaging, a warranty card or sales receipt, and a packing list. The warranty is void in the following cases:. Warranty repair of all structural elements of ice and roller skates, scooters, skateboards, cruisers and longboards that are subject to normal wear and tear during operation - wheels, bearings, bushings, axles, brake holders, brake pads, etc. - can only be carried out in the following cases:

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Y YOGA. Knowledge Library How to choose? The warranty is canceled in the following cases: if the client fails to comply with the rules given in the operating instructions attached to the product; if the product has mechanical damage or traces of exposure to chemicals.

Warranty repair of all structural elements of ice and roller skates, scooters, skateboards, cruisers and longboards that are subject to normal wear and tear during operation - wheels, bearings, bushings, axles, brake holders, brake pads, etc. - can only be carried out if: compliance with operating conditions ; after employees of the warranty workshop have established the fact of a manufacturing defect in a structural element. Addresses of service centers.

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The procedure in this case is not particularly different. Only the type of product purchased plays a significant role. In any case, the products sold must meet quality requirements. Otherwise, the purchase can be returned.

Guarantee for shoes by law in 2021

//On shoes by law in 2021 When buying shoes, a person hopes that they will last a long time.

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However, in practice this does not always happen. The reason that the product has become unusable may be a manufacturing defect.

The shoes come with a warranty. If a manufacturing defect is discovered in 2021, by law the consumer has the right to exchange or return funds.

The warranty must be established in accordance with the requirements of current legislation. Attention!

If you have any questions, you can chat for free with a lawyer at the bottom of the screen or call the following numbers: Moscow; Saint Petersburg; Free call for all of Russia. The guarantee is established on the basis. The regulatory legal act provides a whole range of opportunities to assert rights if they have been violated by the manufacturer or seller.

In accordance with this, the manufacturer must set the service life of the shoes.

Marco shoes guarantee how many days for winter

In addition, there is Article 1064 of the Civil Code, which clearly states that the seller is exempt from compensation for damage if he proves that the damage was caused through no fault of his own.
That is, we recommend that you engage a shoe manufacturer as a third party. Additionally, some shoes are only worn in certain temperatures and weather conditions due to the fragility of the material. The seller must notify you of this. This is his responsibility, provided for in Article 10 of the Law “On Protection of Consumer Rights”.

If he didn't do this and your shoes were damaged as a result, you can safely file a claim. Don't be afraid to defend your rights.

If the seller refuses to voluntarily satisfy your claim related to low-quality shoes, and you are firmly convinced that the warranty on the shoes is valid, go to court. In cases of consumer rights protection, no state duty is paid.

FAQ

Be sure to indicate the date and place of purchase. You must indicate the model, size, color, and price of the product. It is necessary to describe in detail the defects, as well as when they were identified. Attention It is necessary to indicate how long the warranty for winter shoes lasts.

If the application contains legal provisions, then most likely the buyer will receive a refund or exchange of goods. You must write the date and signature. Answer The application is considered within 10 days. This is specified in Article 23. During this period, the requirements must be satisfied.

If nothing was done, then this is the reason for going to court. According to Article 13, paragraph 6, the seller pays the buyer a fine - 50% of the amount.

After the warranty expires You can return the product and have it repaired after the warranty expires.

Enter the site

Important These standards must be observed by the manufacturer based on specific GOST:

Everyday – 30-80 days – GOST 26167:2009.
Sports – 60 days – GOST 2063-92.
Model – 60-90 days – GOST 19116.
Children's - 30 days - GOST 26165.
Home and road – 30-35 days – GOST 1135-88.

How long is the warranty for winter leather shoes? In this case, the same principles apply as for the usual one, since the law does not have a clear distribution of such goods. Such items are subject to exchange and return with payment of the money spent.

This period may vary in regions depending on the climate.

Warranty period for winter shoes. return of winter shoes by law

The main difference between high-quality winter shoes is the stitched sole. Winter shoes are selected based on three main characteristics. It is distinguished by:

Sustainability
Convenience
Strength

Real winter shoes do not get wet and can withstand harsh weather and severe frosts. You will feel comfortable in snow, rain or ice. The main list of winter assortment, which in stores with a good reputation has a guarantee of over thirty days:

UGG boots
High boots
Burki
Boots
Boots
Felt boots
Apresski
Pouters
Over the knee boots
Winter sneakers
Mountaineering boots
Boots and ankle boots
Moon boots or snowmobiles

Who sets the warranty period According to GOST, the warranty period cannot be less than thirty days.

Warranty for shoes

Many buyers have the problem of purchasing low-quality goods. This applies to various things - clothing, accessories and shoes. In this case, you need to follow the rules of the law so that you can return the money spent or exchange the goods. To do this, you need to know by what rules such procedures are performed.

The warranty period for winter shoes is also specified in the law. This will allow you to defend your personal interests in the event of a poor-quality purchase. What about winter shoes? Winter shoes have strong and thick soles.

Its rubberized base should not be slippery. There is usually fur or other insulation inside. The basis of the shoes is natural or artificial leather, suede.

High-quality winter shoes have stitched soles. The main characteristics of the products are stability, convenience, and strength. Shoes must withstand moisture, frost and different temperatures.

Are you a robot?

And only then, if the seller’s claim is not satisfied, go to court and submit the shoes for examination. Warranty for winter shoes Despite the fact that winter shoes are one of the simplest in terms of their “contents and configuration,” in practice quite a lot of questions arise related to the warranty for winter shoes.

A fairly common problem is that very often winter shoes become slippery and it becomes impossible to walk in them. But is this case included in the winter shoe warranty? The first thing you need to do is send a claim to the seller (See.

How to return goods of inadequate quality?). If he refuses to voluntarily change his shoes, then you have the right to go to court and conduct an examination.

But we warn you right away - in this case you will need to prove that the shoes were made in violation of GOST and TU, production technology, etc.

Warranty period for winter shoes by law

In consumer practice, generally accepted norms of the state standard have developed:

Boots with insulation and decorative inserts – from 60 to 90 days
Winter boots for children, children's boots and felt boots – 30 days
Artificial and synthetic winter shoes from 30 to 80 days
Warm boots for winter sports – 60 days
Heeled boots – from 60 to 90 days

According to GOSTs, there is another classification of warranty periods for products:

Leather sole – up to 50 days
Leather-like rubber – up to 70 days
Polyurethane outsole and foam rubber – up to 80 days

The final warranty period depends on the organization of the work of the tandem: manufacturer-seller. When purchasing, look at the warranty period on the box and check with the seller. At different retail outlets, the same shoes have different warranty periods ranging from 30 to 80 days.

Question No. 43457 return of shoes under warranty

For example, a buyer complains about a defect, but the seller believes that it occurred during wear. Then an independent examination is appointed. The event must be ordered by the store, and it is paid for by them.

If the buyer is to blame for the defect, he will compensate for the examination. If the consumer disagrees with the results of the event, he has the right to appeal in court. If the store does not comply with the customer's requirements, he will be required to pay a fine. Every buyer may experience similar situations.

If a defect is discovered, there is no need to panic. You need to familiarize yourself with the rules of the law or contact a lawyer who will help you defend your rights. To make an exchange or return, you need to collect the shoes in a box, take the tags, warranty and receipt. Recommendations for purchasing It is advisable to purchase shoes in a company store.

The buyer, if desired, participates in the inspection (Federal Law of December 21, 2004 N 171-FZ). The manufacturer and seller individually resolve the issue of low-quality shoes among themselves.

When returning money, present your passport and fill out an application. Based on it, a cash receipt order is filled out.

The form contains the buyer's passport details. The form has been approved by the tax service. The catch is that the seller will ask you to show an identification document.

If the seller refuses to accept the goods If the seller refuses to accept the goods In accordance with Art. 10 of the Law “On Protection of Consumer Rights”, when purchasing, the seller must warn what weather conditions the shoes can withstand. Otherwise, if the new boots become unusable, you will have to file a claim.

Know your rights and remain vigilant. The seller may be looking for a loophole.

Source: https://tk-advokat.ru/2018/04/19/marko-obuv-gorantiya-skolko-dnej-na-zimu/

How many days is the guarantee for shoes in the children's world?

This claim concerns defects in the purchased product under warranty.

At the moment there are 2 types of warranty periods: Established by the manufacturer. What is the legal warranty for shoes?

In accordance with Article 128 of the Labor Code of the Russian Federation, you have the right to take vacation at your own expense.

You can take leave for family reasons and other valid reasons. The basis for. The Civil Code of the Russian Federation in Articles 1142-1148 indicates that there are peculiar queues of heirs.

That is, if the testator did not leave a will during his lifetime, then the estate. SanPiN 2.4.2.2821-10 “Sanitary and epidemiological requirements for the conditions and organization of training in general education institutions” indicates that the number of students in. The Civil Code of the Russian Federation indicates that close relatives have the right to challenge an inheritance by law, as well as an inheritance that was transferred to the testator by law.

Contestation is carried out.

Within how many days can you return shoes from the children's world store?

Not only the presentation and consumer properties of the shoes must be preserved, but also their packaging, factory labels and a receipt certifying the purchase, or other documents confirming the purchase. Important. You can return shoes within 14 days, not counting the day of purchase!

2. If during the purchase the buyer was provided with inaccurate information about the product (according to clause 1 of Article 12 of the Law on the Protection of Consumer Rights) If you damage it through your own fault, then, naturally, the store may refuse a refund and exchange. When we talk about a 14-day return period, we're talking about shoes that simply don't fit.

That is, you changed your mind about wearing it and want to return it safe and sound. But there is another situation: the shoes turned out to be unusable, with a manufacturer’s defect, or they failed during the warranty period.

comphelp64.ru

In this situation, the law allows for a return under warranty.

The procedure will be performed in accordance with the classical scheme.

A person will have to prepare the purchased shoes for return and contact the seller. It will be sent for examination.

If it is confirmed that the damage was not the fault of the buyer, the store is obliged to exchange the product for a similar one, make free repairs or return the money. Note: Refusal to satisfy the requirements may be a reason for going to court. Before filing a claim, it is recommended to prepare an evidence base. In 2021, the buyer has the right to independently examine the shoes by contacting a competent organization.

The result of the study must be attached with another document confirming the citizen’s correctness.

The length of the warranty in 2021 directly depends on the type of shoe.

The deadline is set in accordance with GOST standards.

Warranty period for shoes in the children's world

// 05/24/2018 54 Views 05/29/2018 05/29/2018 05/29/2018 In general, this is our situation: 14 days ago I bought two pairs of shoes for my child at Children’s World, Mega Parnas. With the hope that the shoes will serve as usual for one season, and then the legs of my 5 will grow and I will have to buy new ones, but the shoes have not even lasted two weeks.

What it turned into can be seen in the photo. Because We were not given any guarantee; upon purchase, we decided to visit this wonderful store today and ask for at least one pair of shoes to be replaced. Well, here we are in the store, from the cash register we were sent to the shoe department, a woman came out and introduced herself as the chief administrator. She examined the shoes and said that one pair can be returned, and you will have to take the second one yourself for examination, I, of course, refused to take it and demanded that I accept the shoes or give me a written refusal.

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Be sure to indicate the date and place of purchase.

Please warranty period for Marco shoes

If defects in the goods are discovered by the consumer during the warranty period, the seller (manufacturer, supplier, representative) is responsible for the defects in the goods unless he proves that they arose after the goods were transferred to the consumer as a result of his violation of the established rules for the use, storage, transportation of the goods or the actions of third parties persons or force majeure.

In the event that the warranty period is less than two years and defects in the product are discovered by the consumer after the expiration of the warranty period, but within two years from the date of transfer of the product to the consumer, the seller (manufacturer, supplier, representative) is responsible for the defects of the product if the consumer proves that the defects goods arose before its transfer to the consumer or for reasons that arose before the moment of its transfer.

Shoe marriage

What shoes don't get wet in slush? For wet and snowy weather, specialists from the Marko factory have developed a line of men's, women's and children's shoes with increased moisture-resistant and heat-protective characteristics, Marko Boots. The Marko Boots collection uses the most modern and high-quality materials from the world's best manufacturers.

Marko Boots models are presented in our online catalog: for children, for men, for women.

Teflon material from DuPont (USA) is used as the upper of the shoe;
the bottom of the shoes is made of waterproof and durable material – thermoplastic rubber;
the wool insole has a high level of hygienic properties;
The fastener maintains contact with the adhesive layer for more than 10 thousand.

Warranty period for Marco shoes

The cold won't reach you through the thick sole. To make soles, our company's technologists use a wide variety of materials - rubber, thermoplastic rubber (TPR), polyurethane (PU). When choosing winter shoes, pay attention to the pattern of the sole.

The deeper the terrain, the better. This feature allows you to resist slipping and feel more confident on your feet. What is better to choose for the winter - shoes made of smooth leather or velor? There is an opinion that shoes made of smooth leather are more practical for the cold season.

But given that winter in our latitudes is long and unpredictable in its “behavior,” it’s difficult to get by with just one pair.

Layra wrote: We bought shoes for the winter at Marko. Date of sale: 10/12/2017. After about a month of wearing it, I discovered that the child was coming in with wet shoes. At first I thought it was my own fault. They dried it almost every day.

Today the boots are in terrible condition, near the junction of the material with the sole I noticed that the “synthetic nubuck leather” (that’s the name on the box) has worn out, and instead there is just fabric. Now this fabric has also begun to move away from the sole.

It is impossible to wear such shoes in winter. The aesthetic appearance of the shoes also leaves much to be desired.

Can I make a claim against the store and return the shoes and my money if the 60-day warranty has expired? Art. 20 of the Law of the Republic of Belarus dated January 9, 2002 No. 90-Z “On the Protection of Consumer Rights”9. The seller (manufacturer, supplier, representative) is obliged to accept goods of inadequate quality from the consumer, and, if necessary, to check the quality of the goods.

Login to the site Warranty for shoes - at least 30 days Protection of consumer rights when selling goods to him", the warranty period for shoes begins to apply from:

winter - from November 15,
spring - from March 1,
summer - from May 1,
autumn - from September 15.
year-round - from the date of purchase (dress shoes, sports shoes, house shoes).
The warranty period for shoes is 30 days.

ATTENTION! The warranty period expires at the beginning of the next season. If deficiencies are discovered in a seasonal product during its use before the onset of the corresponding season, the warranty period is calculated from the date of commencement of use of such a product, declared by the consumer by the Law of the Republic of Belarus “On the Protection of Consumer Rights”, Chapter 3. “Protection of consumer rights when selling goods to him.”

And this is no coincidence! The sole is a very important aesthetic and functional element.

The seller (manufacturer, supplier, representative) is obliged to inform the consumer about his right to participate in checking the quality of the goods, and if such a check cannot be carried out immediately, also about the place and time of checking the quality of the goods.

If a dispute arises between the consumer and the seller (manufacturer, supplier, representative) about the presence of defects in the goods and the reasons for their occurrence, the seller (manufacturer, supplier, representative) is obliged to conduct an examination of the goods at his own expense in the manner established by the Government of the Republic of Belarus.

The consumer must be notified in writing about the place and time of the examination. The cost of the examination is paid by the seller (manufacturer, supplier, representative).

Source: https://advocatus54.ru/pozhalujsta-garantijnye-sroki-obuvi-marko/

Guarantee for shoes in the children's world 31 days

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If it, being of proper quality, does not fit one of the following characteristics: shape, style, color, size, dimensions or equipment;
If the product turns out to be defective, a defect or significant defect has emerged that prevents the product from being used properly;

If the buyer wants to return a product of proper quality, the following conditions must be met:

The product must retain its presentation: tags, stickers, labels, etc.;
The buyer must keep the receipt;
The product has no signs of use: scratches, holes, stains, etc.;
No more than fourteen days have passed since the date of purchase (counting starts from the next day after the purchase;

Information You can return an item without a receipt by bringing a witness to the store who was with the buyer when purchasing the item and can therefore confirm the purchase.

A complete list of such products can be found in the clauses of the consumer rights law.

Returning children's shoes to the store

The most common reasons for returning shoes to a store are:

peeling of the sole,
shedding of dye or peeling of the coating,
abrasion of the sole in less than 3 months of wear,
damage to seams.

Many stores indicate their warranty period for shoes; often it is much shorter than the period established by the manufacturer.

I stood and looked at everything with bulging eyes. Thinking where I was... I immediately remembered the market bazaar. I called my brother, he worked with goods under warranty for many years, he explained to me how to behave in such a situation, what articles of the law should be relied on, since we were talking about them.

exchange for another pair with recalculation of money;
exchange for a similar suitable model, color, size;
demand a refund.

If there is no other suitable pair in the store on the day of application, then the money will be returned within three days.

Consumer Protection Law - Return of Shoes Return of shoes within 14 days is regulated in accordance with Article 25 of the Law. We are talking about a product of proper quality.

Guarantee for shoes in the children's world 31 days

All labels and tags must remain in place.

Refusal to comply with the buyer's legal requirements may result in the seller being brought to administrative liability.

Experts advise purchasing shoes in branded stores. This action is worth performing for the following reasons:

the products are covered by an official warranty;
the fact of purchase is confirmed by a receipt.
branded goods are usually of high quality;

Please note: The cost of products in such companies is higher.

This is due to the quality of the products.

Shoes purchased at the market or in a thrift store are more difficult to return.

If a person decides to buy, it is worth foreseeing all the nuances in advance. Experts advise immediately asking the seller for a receipt and guarantee.

If they are not provided, it is better to refuse the purchase. Precaution will help you avoid wasting time and money in the future.

How to return goods to Children's World according to the law

The Detsky Mir retail chain specializes in selling goods for the younger generation.
Current legislation imposes special safety requirements on such products. But the provisions of the consumer protection law do not make a difference between products for adults and for children.

In this article, we will consider a number of aspects related to: returning goods, the time frame allotted for this, and the necessary actions.

Returning goods of good quality to Detsky Mir

Returning items that do not have factory defects has a number of its own characteristics. Time limits must be observed and the buyer must complete certain actions.

Law on Consumer Protection

Article No. 25 of the law on the protection of consumer rights of citizens allows for the possibility of returning a quality purchased item or exchanging it in the following cases :

The client contacted the seller no later than 2 weeks from the date of sale.
The item is not non-returnable. A complete list of products that cannot be returned is given in government decree No. 55. Among other things, it includes: underwear, stockings, tights, socks, soft children's toys, food, and technically complex goods.
The returned item must not have any traces of use or mechanical damage.
The buyer kept all labels and tags, did not damage the warranty seals, or factory packaging.

Procedure

Returns of goods at Detsky Mir are carried out according to a certain algorithm :

According to the rules of this retail chain, it is permissible to hand over the goods within two weeks at Detsky Mir outlet To do this, you will need to bring the goods fully complete with labels and original packaging.
Show the seller your passport and receipt for the purchase . The last condition is desirable, but not mandatory.
A statement in 2 copies is written to the store with a request to accept the product back or exchange it for another.
The application along with the goods is transferred to the seller, who makes sure that the item is complete and that there are no signs of use on it. Within 10 days in case of return, the money paid for the goods is transferred back to the customer. When making a cash payment, it is possible to withdraw the entire amount directly from the store’s cash register.
When the seller, for some reason, refuses to satisfy the buyer’s legitimate request, he has the right to seek protection of his rights from Rospotrebnadzor or the justice authorities.

You can confirm the fact of purchase at Detsky Mir with the help of witnesses or video.

Required documents

To complete the return procedure at Detsky Mir, you must present to the seller, in addition to the product itself :

Passport.
Application-claim.
A receipt with the amount of payment and time of purchase.

Having a receipt will greatly facilitate the entire procedure. Otherwise, the client will have to look for other evidence of his purchase at Detsky Mir within a period not exceeding two weeks .

Return period

The period established by Federal Law No. 2300-1 for returning a purchased item that does not have manufacturing defects is 14 days . In this case, the day the purchase was made is not taken into account. Exchange of goods at Detsky Mir is permissible for a longer period - within a calendar month .

In case of failure to provide information on the return (exchange) of a purchase ordered online, this period is automatically extended to 3 months.

Returning goods to the Detsky Mir online store

Not only purchases made in a regular store, but also online, can be returned.

Features of the procedure

Returning online goods to Detsky Mir has its own characteristics :

Refusal of a quality product can be made within no more than 7 days , according to the rules of online trading.
Postage of the purchase back to the supplier is paid by the consumer himself.
The weekly period begins not from the moment the order is placed on the Detsky Mir website, but from the moment the goods are received at the point of delivery or at the post office.

When returning a defective product, it is possible to demand that the seller reimburse postage costs.

Return of defective goods

If the purchased item is found, the client has every right :

Demand a refund of the funds paid for the purchase.
Replace the faulty product with a similar one that is free of defects.

There is one caveat: if you purchase a discounted product that is known to be defective, you will no longer be able to return it for this reason.

When, upon receiving an order from a courier or at the post office, you notice a manufacturing defect or mechanical damage, you should not sign the receipt.

Exchange of goods in "Children's World"

1 month is allotted for exchanging goods at Detsky Mir from the date of purchase. Please note that this is specifically for exchanging for other store products, and not for returning an item.

You can make an exchange at any point in the trading network, regardless of the place of purchase.

The exchange is made under the following conditions :

The item has not lost its presentation , has no damage or traces of use.
The labels are intact and the warranty seals are intact.
The store currently has a similar product item.
The buyer kept the receipt or payment receipt.

Refund for goods

To receive a return, you must fill out a claim form.

In Detsky Mir, the document is drawn up on the letterhead of the trading company in two copies. One is handed over to the store representative, and the second remains in the hands of the client.

Making a claim

The application contains the following information :

Applicant's details and contact phone number.
Information about the seller - name of the organization and location.
Circumstances of the purchase: place and date, name and description of the product.
Purchase cost.
Reason for exchanging the purchased item.
Confirmation that the item has not been used, factory labels and packaging have been preserved.
Client account details or plastic card number.

Sample

The application is filled out directly at the point of sale or at home on a form. You can get it from the seller or download it from the official website of the retail chain.

It will not be a violation of the law to draw up a claim in free form, on a standard sheet.

Drawing up an invoice

A special form is provided for the invoice for goods purchased at Detsky Mir.

It contains the following data :

Seller's name.
Buyer information.
Product item data.
The date on which the purchase and sale transaction was completed.
Amount of compensation payments.
Personal signatures or seals of both counterparties.

Deadlines for fulfillment of requirements

The time allotted by law for returning funds to a customer for a purchase is 10 days . This period includes the transfer of the amount from the trading organization’s account to the buyer’s account.

The time for transferring money depends on the duration of the transaction between banking organizations.

Source: https://vozvrat-tovara.com/magaziny/detskiy-mir-vozvrat-tovara/