Complaint that there is no place in kindergarten
Almost immediately after birth, parents put the child on the waiting list for further placement in a preschool institution.
But, subsequently, some of them are faced with the problem of being refused a place in kindergarten. Such a decision may be legal. In accordance with Article 67 of the Federal Law of December 29, 2012 N 273-FZ, a refusal may be issued due to lack of space in the garden. To resolve the issue, parents need to contact local authorities. It is important that the conditions are met: the child reaches the age when he is required to be provided with a place in a preschool institution and timely placement on the waiting list for a specific kindergarten.
The procedure for filing an appeal in the event of a refusal if there are no places in a preschool institution is as follows:
- The complaint must be directed to the department, department or department of education of the local administration.
- If there is no result, you can contact higher authorities with a written refusal. These are the regional Ministry of Education, Rosobrnadzor, the Commissioner for Children's Rights, and Rospotrebnadzor.
- If facts of corruption are detected, a complaint should be sent to the Prosecutor's Office.
- Further, the right to receive free preschool education is defended in court.
If the batteries don’t drown where to go Moscow
Even in new buildings, heating problems are not uncommon. What can we say about secondary housing built 30-40 years ago. Where to go and how to behave correctly in order to quickly “warm up” the batteries? Let's formulate an algorithm of actions.
Let us warn you right away: in order not to download your license in vain and to no avail, you first need to make sure that the temperature in your home really does not reach the established norms. And in Russia, frankly speaking, they are not resorts. Doctors note that most of us are comfortable at 23 – 25 degrees. However, the developers of housing and communal standards, apparently, decided to harden the population, and established the following minimum temperature indicators for apartments in the cold season:
When should you write a complaint about a kindergarten?
A complaint against a kindergarten can be filed for any violation of the legal rights and interests of a minor or his official representatives.
Often parents are faced with the unprofessionalism of teachers, employees, and the head of the preschool educational institution. It is also possible to appeal if there is a child in the group who poses a threat to other children.
Complaint about the teacher
A complaint against a teacher is filed when he or she commits illegal actions against a child. If you were assaulted, you should contact the police immediately.
The grounds for filing a complaint include:
- regular neglect of the teacher's duties (lack of organization of children's leisure time, developmental activities, games, restrictions on walking in normal weather conditions);
- failure to control children, creating a threat to the life and health of minors;
- misappropriation of funds collected for the needs of children by the teacher;
- rudeness, irritability, use of profanity, regular raising of voice;
- applying unacceptable punishment to a child;
- assault towards a child.
All circumstances give the right to file a complaint with management and regulatory authorities.
Reference! The facts presented in the appeal must be supported by evidence. You can attach photographs, certificates after passing a medical examination, or a psychologist’s report. If audio and video recordings are available, they can be demonstrated during the proceedings.
Complaint against the manager
The head of the preschool educational institution is responsible not only for his own actions, but also for the work of his employees. The reasons for applying may be different, but they must be based on illegal behavior.
A complaint against the manager is filed if there is no response to a conflict situation between a parent and a teacher or kindergarten employee.
Also among the reasons are:
- violation of the law by educators (extortions, boorish attitude, illegal actions), to which the head does not respond;
- beating of children by a teacher;
- non-compliance of the program with general standards;
- inconsistency of educational methods with the legislation of the Russian Federation;
- boorish behavior of the head towards children and parents;
- unsatisfactory living conditions for children;
- violation of contract clauses;
- failure of the manager to fulfill his duties.
You can file a complaint on your own behalf or as a group. An anonymous request is also allowed if parents are worried that this may affect the child.
Complaint about an employee
In addition to teachers, there are other employees in the institution that children have to deal with.
Often complaints are received regarding the unlawful behavior of an assistant teacher or nanny when:
- violation of her professional duties;
- rude attitude towards children;
- negligence in the workplace;
- use of threats and physical force against children.
The reason for the request may also be the actions of a medical worker.
Parents have the right to complain if:
- failure to provide first aid to a child;
- unprofessional performance of their duties;
- ignoring doctor's orders;
- failure to comply with preventive measures.
When a complaint is received against an employee, the head of the kindergarten is obliged to respond. If there is no result, the complaint is sent to the education department. A check is initiated to confirm the fact for which the parents are applying.
Complaint about a child in kindergarten
Parents are not always happy with the team in which their child spends time. Sometimes situations arise involving aggressive behavior of children towards other pupils, to which teachers and kindergarten management must respond. A complaint is filed against a child if he repeatedly:
- bites;
- hits other children;
- provokes the emergence of conflict situations.
Where to go if the batteries don't heat up
If the temperature in the room does not meet sanitary standards and the batteries do not work at all, the dispatch service of the microdistrict to which the house belongs will tell you where to call. There are situations when the above service does not respond to calls. Then where to go if there are cold radiators in the apartment?
Who to call if the batteries are cold? In parallel with resolving issues with utility services, it is necessary to include the Office of Consumer Rights Protection in the work. The last inspection is the prosecutor's office and the court. However, as practice shows, utility services regularly fulfill their duties after receiving a copy of the claim act.
Where to file a complaint about a kindergarten
It is necessary to determine where to file a complaint against a kindergarten in accordance with the reasons for the complaint. Some situations are resolved at the manager level. If there is no result, you should contact higher authorities.
To the Education Committee
In each locality, the administration has a department, an education committee. His task is to monitor the quality of work in preschool educational institutions in the city and village.
The body considers complaints against teachers and the head of the kindergarten.
You can contact it when:
- boorish, rude attitude of preschool employees;
- unsatisfactory conditions of detention;
- violations of contract clauses.
It is necessary to draw up a document and submit it to the committee. All points reflected in it are confirmed by evidence (photos, videos). The authority conducts an inspection and, if there are violations, holds the perpetrators accountable.
To the Department of Education
The Department of Education is the highest authority. It has a department that controls the activities of preschool education institutions.
A complaint to the Department of Education is filed in case of unlawful actions of the kindergarten management. For example, the manager did not take measures to resolve the conflict or worsened the situation. The body monitors that the rights of children and parents are not violated.
Heads and teachers try to avoid conflicts with the Department. Often, when parents talk about their intentions to visit this body, the kindergarten management agrees. But if the situation is serious, the best option is to file a complaint.
This is necessary in the following cases:
- after filing a complaint with management, the attitude towards the child changed for the worse;
- the child began to fall behind in education due to the fault of the teachers;
- the use by employees of educational methods that negatively affect the physical and mental health of children.
To the Ministry of Education
A complaint to the Ministry of Education is transferred to a special department. This higher authority monitors compliance with educational programs. Appeals related to educational issues will not be considered.
The grounds for filing a complaint include:
- non-compliance with the educational program established by the Ministry in kindergarten;
- ignoring parents' complaints about the quality of education by the head;
- refusal of a place in kindergarten if all rules are followed.
The complaint can be filed in person or online. The official website provides a special form to fill out.
To the prosecutor's office
Contacting the prosecutor's office is required if there are serious violations on the part of employees and management of the garden.
A complaint can be filed if:
- threat to the life and health of the child;
- blackmail of parents and minors;
- committing theft;
- the presence of criminal offenses committed by preschool employees.
Once a complaint is filed, an investigation is conducted. Those responsible will be brought to justice. It can be both administrative and criminal. Additionally, it is possible to recover compensation for moral and material damage caused.
You can submit a complaint in person or by registered mail. After the inspection, the applicant is given a written response.
If the batteries don’t drown where to go Moscow
If you are freezing because the batteries are too old, the management company staff will offer you to change them. Be sure to require utility workers to draw up a report if there are no traffic jams and the batteries are working properly. In case of refusal, invite two neighbors and, in any form, draw up an act with the recorded temperature in the room yourself.
. . . . . First of all, heat is supplied to hospitals, schools, kindergartens, and residential buildings. According to the press secretary of the Moscow United Energy Company (MOEK) Sergei Shandarov, already on Tuesday evening, heating was supplied to all social facilities and residential buildings in Moscow. . . . . .
Sample complaint
It is important to know how to write a complaint.
There is no unified form of the document. But you should adhere to the established structure:
- The addressee of the document is indicated in the header: last name, first name, patronymic of the official, address and name of the institution. Next, indicate the personal data, residential address and contacts of the applicant.
- In the central part of the document, its name is written in the middle - “complaint”.
- The main text should state the essence. It is necessary to tell in detail about the incident, avoiding emotional expressions and profanity. The norms that the officials violated are given, as well as the facts confirming this.
- The requirements indicate what result the applicant wants to receive. Most often they demand to remove an employee from their duties, impose a fine, and compensate for the damage caused.
- The date and signature of the citizen are placed at the bottom.
A complaint against a kindergarten can be filed if any fact of violation of the rights of children and parents is identified. Teachers, other kindergarten employees, as well as the manager can commit illegal actions. If the issue cannot be resolved at the preschool administration level, you must contact higher authorities: Committee, Department, Ministry of Education. Serious cases are considered by the Prosecutor's Office.
Where to complain if the batteries do not heat well
During the cold season, you always want to warm yourself up with the warmth of your home. For a long time now, this focus has been central heating for us. Utility services are responsible for the temperature conditions in our homes. But, unfortunately, the warmth of our batteries does not always suit us. Let's figure out who determines the temperature in our house.
Measurements are taken every hour throughout the day. The important indicator is a decrease, not an increase in the norm. If a temperature is detected that is lower than the standards of sanitary services, residents can pay at a rate reduced by 0.15 percent.
Where to complain if the radiators at home are heating badly
This body is authorized to monitor, among other things, the quality of public services, the work of management organizations and issue mandatory orders to violators. Question on topic: maybe install an individual heat meter? This question has been increasingly asked recently by residents who want to save money in light of the constant rise in prices for housing and communal services. In principle, the Housing Code of the Russian Federation allows you to do this.
Information If several residents of a house have heating problems at once, then a collective complaint should be filed. As practice shows, complaints filed on behalf of several people always attract more attention than individual statements submitted on behalf of one tenant. The number of copies of the complaint depends on the number of participants.
