Anonymous appeal also takes place. How to write a complaint against a kindergarten nurse? The actions of a preschool medical worker may also give rise to a complaint. The document is drawn up in any form. It must describe the current situation in detail and attach available evidence. Make additional demands. Initially, you should contact the head of the preschool educational institution. IMPORTANT The person holding the position must review the complaint and provide a response. If the appeal has no effect, it is necessary to re-file a complaint against the kindergarten nurse and send it to the address of the education department. Upon receipt of a complaint, an investigation may be carried out. If this time it was not possible to achieve justice, you need to contact the prosecutor's office.
Sample response to a parent's complaint
The financial liability of a preschool educational institution can be insured. Taking action allows you to create a fund to settle claims from victims.
The cost of such insurance is about 30,000 rubles. In this case, the insurer will take over the settlement of claims.
- the child was refused a place in kindergarten when his turn came;
- after contacting the RONO, appropriate measures were not taken;
- The headmaster ignores the parents' complaints.
Additional information You can file a complaint against a kindergarten by personally visiting the office of the Ministry of Education.
Response to parents' complaint at school
Elena went to seek protection from law enforcement agencies. She said that a couple of weeks ago her child slipped in the toilet, fell and hit his head.
At the same time, at the moment there were no adults in the group, and the teacher did not even know that this had happened to the child. The woman wrote a statement to the prosecutor's office, but they cannot yet comment on this appeal.
However, the kindergarten administration claims that on that day, when the child fell, the teacher had a day off, and therefore she could not know about what happened. The women tried to tell the prosecutor's office about other facts of child abuse, but they were told that evidence was needed.
But there were none, so the parents decided to tell the story of the conflict through the newspaper. Deputy Head of the Education Department Natalya Kondratyeva explained that an investigation into the complaint was carried out, but during the inspection no violations were found.
Resolving disputes between parents and teachers
On October 9, as part of the 18th All-Russian Internet Pedagogical Council, Sergei Maksimov and Olga Kocheva, lawyers of the project “Support Service for Participants in the Educational Process,” held a webinar at which they talked about conflicts between teachers and parents and ways to resolve them. The most important thing is in our material.
Today's topic of our meeting is a very topical topic for parents and teachers in particular. This is the settlement of disputes between parents, teachers and the school.
Since we represent the online resource “Support Service for Participants in the Educational Process,” we have an online reception desk that receives a large number of questions.
And it is questions related to conflicts between parents and teachers that we receive most often.
What questions do we want to consider today{q} - How to behave as a teacher when faced with complaints from parents{q} - How to protect your rights{q} - What rights do parents have and what do they have the right to demand{q} - What norms protect teachers from unlawful demands of parents{q}
— How best to organize the school’s interaction with conflicting parents{q}
Assessment problems
If you look at the requests that come to our online reception, then one of the frequent reasons for conflicts is the topic of assessments.
Parents often complain that their children are given low grades and do not understand what rights they have.
And it is difficult for teachers to explain to parents in which cases their complaints are not justified.
Legislation protects the academic rights and freedoms of teachers from such encroachments by parents to evaluate the quality of the teacher’s work, the quality of how he assesses students’ knowledge.
Cases often arise when parents try to control the entire educational process, its content, carefully watch how their child’s knowledge is assessed and believe that the score is underestimated, and then they run to sort it out and complain.
https://www.youtube.com/watch{q}v=YQkbRwUn93Q
And here it is important to explain to parents that the education law guarantees the rights of teachers to freedom from interference in their professional activities and secures their rights. And this is the main responsibility of the teacher - to give grades and evaluate the knowledge of students.
And therefore, parents do not have the rights and authority to evaluate the teacher’s work.
But it must be borne in mind that there are situations when such claims are truly justified, and the parent can complain and demand a review of the assessment.
Forgot your diary or missed a class, behaves badly - “D”.
In such cases, the parent can contact the school administration to review the grades.
Firstly, the parent needs to be told that grades are assigned at the discretion of the teachers, and secondly, his complaints can be forwarded to the school administration if these complaints are related to revision issues. Not in all cases the teacher must argue personally with the parent. Here he can turn to the administration for help and support.
And it helps when the school’s rules and criteria for evaluating students are spelled out in a local act, and the procedure for handling complaints from parents is also discussed there.
In this case, the teacher can simply refer the parent to this document for review and say that all grades are assigned in accordance with this document.
Or say that there is a law that gives the teacher the right to freedom from interference in teaching activities, the right to determine evaluation criteria.
There is another theme in this situation. This is when parents say that their teacher does not inform them about grades and does not allow them to review test papers.
Here you need to understand that it is best to communicate with your parents.
If the teacher himself creates opportunities for communication with parents, if there are meetings to answer questions, if parents understand how to get information, then of course it is better to inform parents about the assessment in a timely manner. Because if a parent does not have the opportunity to contact the teacher directly, then in the event of a problematic situation, he will go to complain to the director.
We invite you to familiarize yourself with: The procedure for attracting an expert and specialist in the legal process
Parents and teachers also have the responsibility to inform the other party about what difficulties the student is having, so that he can correct his knowledge gaps in a timely manner. And therefore the teacher must actively interact with parents here. If a problem arises in learning, he is obliged to inform parents.
But the method of informing is not formally approved by law. If this is not approved in the local regulations of the school, then this occurs at the discretion of the teacher.
It is very important that the school has a system for dealing with parental complaints. Often parents do not have a clear understanding of what rights they have, what they can complain about, what they can demand.
Therefore, complaints arise about what educational program the school offers, what methods the teacher uses, how much homework he assigns, and the fact that individual work is not carried out with those lagging behind.
It is clear that in case of conflict situations you can contact the director, but this is already considered as an extreme case.
If parents have questions about rights, school hours, choice of educational program, textbooks, teaching methods, then the teacher must understand that these are issues that are within the competence of the school.
And he should know that he can redirect parents to the school administration so that all these issues can be discussed and resolved centrally, so that parents do not run to higher authorities.
There is such a form as the participation of parents in the management of an educational organization, and on some issues, such as a 5-day school week, daily routine, individual work with lagging behind, parents can put forward their proposals to the school administration, since these are the issues that are in management of an educational organization.
You definitely need to talk to your parents. Not all parents are villains, they just sometimes don't understand what they have the right to. And these channels of communication with parents must be set up, and teachers must understand that they can redirect parents to the administration.
Raising funds is often an urgent need, since everyone knows that budget funding and funds received from the provision of paid services are not enough in most institutions. Because, despite the fact that schools are given the opportunity to conduct independent income-generating activities, there are no skills to attract a sufficient number of people willing.
There is still a problem with fundraising. There is no escape from it, and everyone understands this. At the same time, the authorities do not deny the fact of fundraising.
The question always arises “when and for what purpose is it done{q}?” Different schools may have different needs. And these, and others, and others.
The question here is how to present these needs to the teacher and organize a collection so as not to receive complaints to the prosecutor’s office.
On the one hand, the easiest option is to work with parents.
“Working with parents” does not mean ensuring that the diary entry “bring 50 rubles to the next lesson or don’t come to the next lesson” appears in the diary.
When a teacher begins to solve the problem of raising funds, he should not put pressure on parents or students.
It is best to gather the parents, explain why there is a need to raise funds, and offer the parents a choice - “if you want this result (ensuring security, for example), then we can do this, that, and that.” . This may entail additional expenses for you; we suggest that you consider this issue and decide whether it is possible to purchase this or that equipment, or certain notebooks, or some other educational items, by collecting funds.”
There is a parent committee that organizes fundraising, but the teacher himself should not take part in collecting these funds.
He should not issue receipts or discuss this topic with children.
In this situation, all this will be regarded not just as a violation of rights, but as a criminal offense: extortion or fraud.
To prevent this from happening, the teacher must eliminate the requirement from parents. Explain - yes, but the requirement must be removed from the fundraising process.
There are situations when it is not always possible to clearly determine the purpose of fundraising. In this case, you can create a fund to support an educational organization.
But this is true in cases where large acquisitions are involved.
https://www.youtube.com/watch{q}v=Dhrr3OFq770
In all other cases, in order not to create additional administrative and organizational obstacles, it is better to raise funds through the parent committee.
It is important to convey to every parent the fact that all fundraisers are purely voluntary.
But even so, in some cases, parents have grievances. So the decision was made to donate money for curtains in the classroom. Everyone has passed, but one of the parents refuses.
Parents should discuss this themselves and make an agreed decision whether they end up buying curtains or not. The teacher should not participate in the decision making at this moment.
On the one hand, we have Article 35 of the federal law “On Education of the Russian Federation,” which states that textbooks and teaching materials must be purchased at the expense of the institution, that is, parents must be provided with them. The question is whether workbooks are “textbooks and teaching materials” {q} At the moment, positions on this issue are quite contradictory, including from law enforcement agencies and the courts.
Unfortunately, the question of whether a workbook is an educational material is currently considered differently by regulatory authorities.
Some say that because
reuse is quite difficult, then the workbook cannot be considered an item that must be purchased at the expense of the educational institution.
Response to parents' complaint in kindergarten
It is necessary to contact the authorized bodies if the person holding the position does not respond to parents’ complaints regarding the failure of kindergarten employees to fulfill their official duties, as well as if the institution does not fulfill the terms of the contract, the conditions for keeping children are unsatisfactory, and employees treat minors unprofessionally.
- For a teacher. A complaint is filed in case of rude treatment of children, use of physical violence, inadequate response to comments, negligent attitude towards children, failure to fulfill professional duties, violation of the educational and educational process.
- For a nurse.
Receiving a response to a complaint from the administration of an educational institution
How to file a complaint against a kindergarten? Having identified the fact of improper treatment of a child or failure of a preschool educational institution to fulfill its obligations, it is worth taking immediate action. Filing a complaint against a kindergarten is carried out in accordance with the following scheme:
- The person prepares the document as per the requirements. The paper must be prepared in 2 copies. It is not necessary to put personal data on the document; you can submit a claim anonymously. In this situation, 1 copy of the document is sufficient. However, anonymous complaints about the kindergarten do not always achieve the desired result.
- Submit the document to the authorized body. Initially, it is recommended to try to solve the problem at the level of the children's educational institution by contacting the head.
How to draw up and file a complaint?
There is no standard format for such an appeal; usually, people simply use the template presented on the Internet.
The structure of the complaint is not clear, but all the necessary information must be present in the document:
- information about the recipient of the document and the originator of the complaint. You must provide an address and telephone number for contact;
- the name of the paper is placed in the middle of the document;
- main text of the appeal. It is important to write briefly, clearly, without losing meaning. The problem is indicated and what rules of law it violates. It is important to provide facts illustrating the violation;
- requirements. In this section, it is important to communicate what requirements the applicant has. Often, they demand the removal of the teacher and compensation for the damage caused;
- At the end of the document there is a date and a signature with a transcript.
Filing a claim for a kindergarten
A document is drawn up if the specialist holding the position did not provide first aid to the child or performed the action unprofessionally, did not follow the doctor’s instructions, or did not comply with preventive measures. Where to write a claim for a kindergarten? The authority for filing a complaint against a kindergarten may vary depending on what rights of the child were violated. Parents can contact:
- to the head of a preschool educational institution;
- to Rospotrebnadzor or Rosobrnadzor;
- in RONO;
- to the Ministry of Education;
- to the prosecutor's office;
- to court.
Additional information It is recommended to start proceedings at the level of a preschool educational institution. To do this, you will need to contact the head of the organization. If the action does not cause an effect, it is worth submitting an application to other authorized bodies.
Nuances of the procedure
Violations must not go unpunished. If more than just one parent has complaints, it is better to unite and file a collective complaint against the kindergarten. It has a greater impact on officials than an individual. The requirements set out in collective appeals are fulfilled more often.
For your information
It will be possible to protect other children from contact with a hyperactive child who can cause harm to life and health only through collective treatment. If the application is approved, the minor will be sent for a medical examination. As a result of this action, the child may be transferred to a correctional kindergarten.
Employees of preschool educational institutions also have the right to defend their rights. If there is harassment on the part of the kindergarten management, the document can be submitted to the labor inspectorate. Upon receipt of the complaint, an investigation will be carried out. If management violates the terms of the employment contract or legislative norms, you can contact higher authorities. The more people write a complaint, the higher the chance of removing the unscrupulous director of the kindergarten from his post.
Response to complaint from doe parents
If the guilt of the official who committed the violation is proven, he will be held accountable. A kindergarten employee may face administrative or criminal penalties. Additionally, compensation can be recovered from an employee of a preschool educational institution for moral and material damage caused. An application to the prosecutor's office is sold during a personal visit.
If this is not possible for some reason, the paper can be sent by letter. It must be ordered. When the proceedings regarding the daycare claim are completed, the person will be given a response.
Response to a complaint A complaint cannot be left unanswered. The period for reviewing the document is regulated by current legislation. It is 30 days from the date of receipt of a written complaint against the kindergarten.
They demanded the dismissal of the teacher, who, according to them, improperly fulfills her duties in raising children, shows nervousness, yells at children, and is often absent from work, leaving the children with a nanny or other people who are not educators. This complaint was signed by 17 people. In response to the complaint, the preschool institution conducted an internal inspection of the education department.
And in the manager’s response to the complaint, it was stated that there were no complaints about the teacher’s work, and the teacher herself denied the facts of mistreatment of children. “There were no examples of the teacher communicating with children in a raised voice. Children make contact with the teacher. There are no children’s crafts due to the group moving.”
Thus, the preschool institution did not find any grounds for dismissing the teacher, after only having a conversation with her. The answer did not satisfy all parents.
Explanatory notes from the teacher on the child’s behavior
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We changed clothes, laughed, and went home. Very often this measure is enough to correct the situation. Our kindergarten situation is not very good. The grandmother came to the kindergarten to pick up her daughter, and she was roaring and being punished. Well, then the teacher, in the presence of children and other parents, begins to list her exploits, feats, of course, there are no. Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique. If you want to find out how to solve your particular problem, please use the online consultant form on the right or call the numbers provided on the website.
https://www.youtube.com/watch{q}v=x8iRIhZK0EI
It's fast and free! Does the employer have the right to demand an explanation from the teacher for the fact that the parents did not submit documents for compensation{q} The question is what responsibilities of the teacher are specified in the job description. That she found mosquito repellent on the closet in the bedroom. But they were out of reach of children. What to do, what to write{q} Write in free form how it all happened. It is the employer's prerogative to initiate disciplinary action.
Absence can only worsen the relationship with the administration. Explanatory notes, as a rule, are written in free form, in Russian, in compliance with the rules of spelling and punctuation. How to write an explanatory letter to the head of the kindergarten that the teacher gave juice to the children after a walk, and not before the walk{q}
The child fell from the horizontal bar and broke his arm. I wrote an explanatory note that I saw the moment of the fall, but the child’s explanatory note contains completely different information that is unknown to me. They wrote that at the time of the fall I was in a different place. I think they are describing another crash that happened earlier and I actually missed it.
Our words do not agree; they assert their position from the words of a first-grader, their child. If you saw with your own eyes how the child fell, then you were there. You have given explanations and you should continue to adhere to them. You can learn more about subsequent actions and possible consequences from a lawyer at a reception after your interview on the circumstances of the case. In this case, it is necessary to develop a position based on the specific circumstances of the case.
In any case, the testimony of one or the other party must be supported by evidence. How to correctly write an explanatory note to the teacher {q} Parents accuse of assault. The bruise was caused by a fight between the boys. Hello, The explanatory note is written in free form.
If you cannot compose everything yourself and formulate your thoughts, a lawyer will compose it on a paid basis. I wish you good luck and all the best! Help me formulate an explanatory statement regarding the parent’s complaint against the teacher that their relationship with their child is zero.
For assistance in drawing up an explanatory note, you can contact any lawyer of your choice in a personal message. To file a complaint, you must read it. Of course, you need to rely on the text of the complaint, but I would write something like this. During the educational process, I do not give preference to any of the children, I do not show hostility, I pay equal attention to all students.
I respond to every child’s request, I closely monitor his relationships in the team, his state of health, etc. Help me write an explanatory note. I am a teacher, the Ministry of Education received a complaint about fees for repairs, why should parents do the repairs on their own. Now I need to write an explanatory note addressed to the manager. Write about this in the explanatory note, and it is better to also attach a copy of the decision of the parent meeting.
But you are not obliged to write it; they cannot force you by law. The manager suggested writing an explanatory note. While the children were walking, garbage removal work began at the site, which, in her opinion, is a danger to the life and health of the children. But there was no warning from the administration about the planned work, either verbally or in writing.
We continued our walk, while the children were taken to a safe distance. The manager, when planning such work, should have made sure that the teachers were informed and adjusted the walking time.
Are her actions correct{q} In any case, an internal investigation into this fact can be carried out. Most likely there is no fault whatsoever in this case. How to correctly write an explanatory note from a teacher. The reason for the parent’s dissatisfaction “was not letting the child go to the toilet. Write in any form why violence was actually used against the child, and he did not have the opportunity to go to the toilet, then let the prosecutors sort it out.
It is necessary to write an explanatory note to the teacher regarding the fact that some parents contacted the education department. Dear Olga Nikolaevna, in this case the explanatory note is written in free form. Or contact our lawyers in private messages.
We invite you to read: Supervisory complaint in an administrative case in 2021
How to correctly and beautifully write an explanatory note to the teacher of the preparatory group, that. How to correctly write this or that document - you can contact the lawyer you deem necessary according to the rules for using the site by paying a certain amount of remuneration.
How to write an explanatory letter from a teacher to a parent because their child was punished. You don't have to write anything at all. You are not obligated to write to the manager, it is your right to write or not, and even more so to the parent How to write an explanatory note correctly.
The parent complained to the administration that the teacher was making comments about picking up the child late. Due to the fault of the parent, the teacher remained closed in the kindergarten.
I had to wait for the watchman to make his rounds. I didn’t understand why the explanatory note... Write what and how it happened. Please in what form should I write an explanatory note from the teacher about children missing more than 5 days in kindergarten{q}
Good afternoon, explanatory notes are written in free form, there are no templates, so write as is, the main thing is to present the essence correctly. I work as a teacher in a kindergarten. They forced me to write an explanatory note because the parents of my former pupil transferred the child to another kindergarten and they still owed parental fees, although 1.5 years had already passed.
Let me start with the fact that you have the right not to write an explanatory note, in principle. The Labor Code does not establish such an obligation for the employee. You have the right to provide written explanations if you consider it necessary. An explanatory note is written in free form as a statement indicating the reasons and events.
In addition, 1.5 years have passed since the event, and even if the employer considers this a misdemeanor, you can no longer be held accountable, since the period has expired.
In addition, you are not obliged to remember the events of 1.5 years ago, you simply could have forgotten them. From the position of an employer, I will assume that you must monitor timely payment for kindergarten. How is such a responsibility established for a teacher{q} Do you have anything in your job description about this{q} Rather, this is the responsibility of an accountant or economist in your state who monitors the timely receipt of funds.
In addition, you were unlikely to have any influence on parents who transferred their child to another kindergarten, even if you monitored the payment. Parents who, in the opinion of the administration, are in debt to your institution will probably pay the debt if the kindergarten management formally contacts them with a claim, but in no case will you, if the debt is not paid, they will go to court.
You shouldn't have anything to do with this. How to write a competent explanation for a teacher’s non-participation in the “Teacher of the Year” competition at the municipal level. The explanatory note is drawn up in simple written form, indicating the reasons why the teacher did not participate. They asked me to write an explanatory note to the head because the teacher’s husband entered the group without shoe covers.
The situation is clear, but the question is unclear. Outlining the circumstances of the incident known to you. If they ask, then of course write an explanatory note so as not to strain relations with the manager. I think you know better what to write in the explanatory note. Write the explanatory note in your own words.
There are no special forms. It is necessary to explain why he came in without shoe covers.
October 2013 brought news to car owners about changes in car registration and deregistration. Land title deed. It is quite possible that along with the privatization of the site, somewhere in the documents a house located on its territory was also stipulated.
Name of the preschool educational institution where you work. - Full name of the head of the preschool educational institution. - Document's name.
To work as an investigator, a legal education is required. It is advisable to support your explanations with eyewitness testimony. According to the Ministry of Labor, the cost of living for children in the second quarter of this year was 10,160 rubles.
Receiving different types of property deductions occurs in stages. Penalties will also be imposed for errors in filling out the act.
If an illegal redevelopment of an apartment is discovered (for example, in the event of an emergency, during an inspection, or as a result of denunciation by neighbors), the owner may face a significant fine. Why does a person work at all? The size of the fine depends on the severity of the offense.
It is important to have adequate proof that the employee voluntarily asked for unpaid leave. Threaten to call the police and file a report for illegal possession of someone else's property.
There are no strict rules for drawing up an explanatory note; the form of the document is relatively free. But there are several conditions that must be met when writing:
- At the top in the right corner they indicate to whom and from whom the note is intended (indicating full names, positions and company name).
- In the middle of the line: “Explanatory.”
- Further, from the paragraph, the text itself is in free form, indicating the exact time, date and circumstances of the incident (in the first person).
- After the text of the explanatory note, the employee has the right to place attachments that briefly collect facts confirming his innocence.
- Below, starting from the left corner: the employee’s position, then signature and transcript.
- The last one, in the left corner, is the date - the day on which the explanatory note is drawn up.
- Categories
- General issues
- The parent is very irritable, constantly in a state of conflict readiness, always communicates in a raised voice and is always dissatisfied with something. the child at that time was actually wearing shorts backwards, the mother came to pick up the child from kindergarten and shouted at the teacher in front of the parents and children. (the teacher did not notice that the child was not wearing shorts correctly, apologized and gently suggested that the mother teach the child to dress correctly at home, noting that in kindergarten teachers teach children this, and at home parents reinforce these skills). After this, the parent asked (in a raised voice) “Why is my child the only one who dresses like that? {q}” To which the teacher replied, “Yes, he’s the only one” (which was true). Everything happened in front of the children, parents and nanny. The parent spoke in a raised voice, accusing the teacher of “everything.”
We invite you to familiarize yourself with: Application for reconsideration of a case based on newly discovered circumstances: sample, grounds for filing
Response to parents to complaint to preschool
In some situations, the period may be extended by another month. If a decision is made to increase the time limit, the applicant must be notified of this, indicating the reason for this.
IMPORTANT The response to the appeal must contain the decision made on the request and a description of the actions taken to correct the current situation. If a person is dissatisfied with the decision made, he has the right to appeal to a higher authority or file an application in court.
The claim must be supported by evidence. Their absence will reduce the chances of a positive decision. You should contact higher authorities only if you are confident that you are right. In another situation, a person risks wasting time and money. To simplify the proceedings, a citizen has the right to contact a highly qualified lawyer and receive preliminary advice.
