Kindergarten is a place where the smallest inhabitants of the earth are. Previously, children were sent to preschool institutions so that parents could go to work, but now, even housewives understand that every child needs communication with children of his age, this increases the level of development of the child.
When sending their child to kindergarten, mothers entrust him to the hands of a teacher, some of whom may be irresponsible in their work, then the parents have only one thing left to do - complain about the preschool educational institution employee to the competent authorities.
Definition of a complaint against a kindergarten
A document sent to the highest authorities, which indicates detailed reasons for the violation of the rights and freedoms of a child by a preschool educational institution and the requirements for restoring justice - this is a complaint against the kindergarten.
To write a “complaint document” you need to take:
- A4 sheet.
- Pen.
- If available, then documents confirming the violation of the rights and freedoms of the child.
In the event that no agreement is reached between parents and employees of the child care institution, the latter may file a complaint against the kindergarten.
❗ Parents' actions
Parents have every right to control what happens to their child at school and his nutrition. It is optimal to protect your rights in the field of food quality and to resolve other pressing issues by creating a parent council and adopting its charter. Through such an association, it will be easier to defend your rights, since the consideration of collective complaints is always treated more responsibly.
The fight for quality nutrition should begin with a visit to the head (director) of the parent initiative group with a demand to review the menu or choose another contractor.
The parent committee can send a collective complaint to the head of the kindergarten or school director with a request to exclude certain dishes from the menu. For example, fast food, semi-finished products, sausage, tasteless sausages, etc.
A nutrition commission may operate on the basis of an educational institution. You can contact the responsible person from the specified commission.
Do your children get tasty food in the garden or at school?
YesNoThe children are already grown up
Contact Rospotrebnadzor
If the issue cannot be resolved with the administration, parents can complain to Rospotrebnadzor. The department’s specialists take a serious approach to checking the contractor’s food quality: he can be fined if the portions are underweight, there are not enough dishes on the menu, or the quality of the food is unsatisfactory. Based on the results of receiving a complaint, Rospotrebnadzor employees must initiate an inspection at the educational institution.
During control activities, they take samples and analyze the food preparation process. The products may be of high quality, but the food preparation procedure is disrupted, and this also affects the taste characteristics of the food.
Based on the results of the inspection, parents must be provided with a response to the complaint with the results of the inspection.
How to properly file a complaint
There is no single unified sample complaint to Rospotrebnadzor. But it must contain an indication of the sender (anonymous complaints are not considered) and the department to which the document is being sent.
The complaint states:
- Sender's full name;
- Title of the document;
- description of the problem and, if possible, evidence;
- requirements and deadlines within which you would like to receive a response;
- date and signature of the sender.
In your complaint, you can refer to Federal Law-273 “On Education in the Russian Federation”, Resolution of the Chief Sanitary Doctor No. 45 “On approval of SanPiN 2.4.5.2409–08 Sanitary and epidemiological requirements for the organization of meals for students...”, Order of the Ministry of Health and Ministry of Education of 2012 No. 213n /178 “On approval of methodological recommendations for organizing meals for students and pupils of educational institutions.”
What rights does a parent have at school? Memo
Read
What schoolchildren are entitled to under the new law in 2021
More details
Parent chat. How to behave so that it doesn’t waste time
Look
Submission order
The complaint is prepared in two copies: one for the addressee, the second is kept by the parents with a mark of receipt. It can be submitted in person through the Rospotrebnadzor unit, sent by registered mail or electronically.
A sample complaint against a school or kindergarten to Rospotrebnadzor can be downloaded here.
Where else can you complain?
In addition to Rospotrebnadzor, the complaint can be submitted to the local education department . It can be given personally to a department employee or sent by registered mail. If the department ignored the complaint, then you can report its inaction to the local administration in the social affairs department.
Parents can complain about food in an educational institution to the court and prosecutor's office. But complaints should be sent to these authorities only when damage to a child’s health is caused by poor-quality food: for example, a child was poisoned or contracted dysentery due to poorly processed food. In this case, compensation for the cost of treatment, as well as moral damages, can be recovered from the food supplier.
Complaining to the prosecutor's office about tasteless cutlets or soup is pointless, since the appeal will not be considered on its merits.
Social media attention
In addition to holding meetings with the administration of the educational institution and sending complaints to regulatory authorities, parents can attract the attention of the media and social networks to the current situation.
Digital educational environment
Read
Continuing Education Navigator
More details
Video surveillance at school
Look
Making a complaint about a kindergarten
Below are the rules that describe a complaint against a kindergarten, a sample of which suggests that it should consist of the following points:
- Full name of the head of the body receiving the appeal.
- In the center of the sheet, title the text as “Complaint.”
- Correctly and clearly indicate the question or complaint, describe the arguments and evidence of unlawful actions on the part of the garden workers.
- The decree clearly states what results are expected from the appeal after its consideration.
- You can send a complaint by mail or via the Internet; you must indicate that you are expecting a notification that the complaint has been taken into account and work has begun to investigate the unlawful actions of the kindergarten.
Sample complaint about food at school
1. The addressee in such a statement may be different, it depends on the reason for the appeal. - Gorono, Department of Education, Department of Education, RONO - these are the bodies that are directly involved in the management of school institutions.
– It is not clear how the educational process is structured, and teachers do not want to explain, then Rosobrnadzor employees will answer all questions on this topic.
Where can I complain about the school cafeteria?
but I still paid, they weren’t allowed to refuse
