How to return money from your phone to your card: detailed instructions for returning funds

When can you return money from your phone to your card? The procedure and features of refunds from different mobile operators. Instructions and useful tips.

It’s rare that a cellular subscriber has not encountered the need to withdraw money from their phone to a card. By mistake, you deposited more into your account than you planned, indicated someone else’s or non-existent number, and the money went to the wrong address - in all these cases, there is a chance to get your money back. Let's consider how this can be done in relation to all federal mobile operators - MTS, Beeline, Megafon, Tele2 and Yota. After all, each of them has their own procedure and restrictions for this procedure.

Return Policy

All operators offer transfer of funds if the payment is assigned incorrectly. Despite the similarity of the procedure, it differs from one company to another. However, the strictest conditions for erroneous payments are on Tele2. It is also worth considering the general rules for refunding erroneous payments :

Both numbers belong to the same operator;
There is a receipt for payment (can be electronic)
The deadline for returning the erroneous payment has not expired.

If all conditions are met, you can cancel the erroneous payment to another number and make a refund to your phone. However, if the number belongs to another operator, then this is also not a problem, you just need to submit a statement about an erroneous payment to another company.

Conditions and procedure for the procedure

“I put money on another number - how to get it back” is one of the most common questions when replenishing.

Let's take a closer look at the return options. To do this, the following conditions must be met:

availability of supporting documents;
making a phone call from the number to which money should be transferred;
providing an erroneous number with differences of several digits.

If this situation occurs and a person accidentally makes a mistake while replenishing an account, then you need to pay attention to the following recommendations:

observing politeness standards and avoiding sending negative messages or threats to the subscriber;
when carrying out the procedure in Megafon and MTS, it is enough to call the hotline and provide all the necessary data, subject to the above conditions;

Return funds to Tele2

The Tele2 operator does not guarantee the transfer of erroneously transferred money. This is due to the fact that if the subscriber who received your erroneous top-up has already spent money, then there is nothing to return. Also, a refund of an erroneous payment from Tele2 is possible only if the errors in the number do not exceed two. It is also worth noting that if an online payment is made by mistake using a bank card, the operator recommends contacting the bank that issued the card to adjust the payment. This is one of the significant differences from other operators.

To return, you must contact the operator through the store, social networks, or chat on the website. The operator also notes that money can be credited to the balance throughout the day, and it is necessary to apply only after this period has expired.

Is it possible to return money from a phone to a Sberbank card by calling 900

You cannot do this, regardless of whether you are returning money from your own number or from someone else’s number replenished by mistake. And this applies not only to Sberbank of Russia, but to any bank.

If you transferred more than you wanted or topped up a number that was not yours by mistake, it is you who made the mistake, not the bank. And the bank is not responsible for the client’s mistakes. Therefore, you will have to solve the problem yourself and interact not with the bank, but with the mobile operator that owns the number you topped up.

It’s a different matter if the reason that the money did not arrive at your number or was debited from the card and more money came to your phone than you wanted was a malfunction in the bank itself. This also happens, although less often than due to errors by mobile subscribers themselves. In this case, you have the right to demand resolution of situations and compensation from the bank. But this is a separate topic.

Another situation is possible when, in order to return the money that went to the balance of the mobile number, you need to contact the bank. These are cases where criminals withdrew money from your card to your mobile phone without your knowledge and before you identified the unauthorized use of the card and reported it to the bank. In this situation, the bank is obliged to launch a chargeback procedure - challenging an unauthorized transaction. But if you yourself provided secret information about your card (PIN code, CVV code on the back of the card, one-time password from SMS) or they turned out to be available to criminals as a result of your carelessness or negligence, and the bank was able to prove this, in returning the money to you they will refuse. Chargeback is a topic for a separate publication, so there is no need to go into further details.

Refund payment to Beeline

Beeline has several options for how to return a payment in the event of an erroneous replenishment. This can be done both online and by phone, if the amount is no more than 3 thousand, and the error includes no more than two digits, and no more than four days have passed since the payment. On a separate section of the site you can indicate your cell phone number and receive a special code via SMS. You can also send a request from your number * 278 #, or call 07222.

If there are more errors, you will need to visit the operator’s salon. You can also send a completed application form by email, and you can download it from the website.

What to do if the operator fails?

The provider will probably not return anything if the client, whose account was mistakenly replenished, successfully spent the money. In this case, the issue can be resolved through the court. The Civil Code is a good remedy for intractable citizens; it contains such a term as “unjust enrichment.” We are talking about property obtained without legal grounds. Such funds must be returned to the victim.

According to Tanina, a claim should be filed against the subscriber who received an erroneous payment. The mobile operator will appear in the lawsuit as a third party. The court will consider documents confirming the erroneous transfer of funds, as well as requested papers relating to the proceedings conducted by the provider after receiving the victim’s statement. The judge will most likely order the defendant to return the money.

There is another option, which sometimes allows you to avoid communication with the provider and other non-trivial gestures. You can simply call the person to whom the money went and ask him to return it back.

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Refund to MTS

You can also return an erroneous payment to MTS, and unlike Beeline and Tele2, the conditions are more flexible in terms of the number of errors made - no more than three incorrect digits, or the sequence of up to four digits is broken. For a quick return, you will need to call the operator at 0890 and provide all the necessary information about the owner of the correct number, as well as from the receipt.

If more errors are made, then a visit to the MTS store will be required, where you will need to fill out a statement. You can download it in advance on the operator’s website, or you can get a form in the office. MTS guarantees a refund only if there is an erroneous payment to an incorrectly specified number. Money can be returned to a bank card within 45 days after submitting the application.

Secondary methods for returning an erroneous payment

If for some reason you were unable to automatically return the funds, then you should contact the Beeline operator support service directly . Official help section of the company: beeline.ru/customers/pomosh. In this case, you may need to fill out an application for a refund (forms and sample applications are available on the website). Once submitted, your request will be reviewed within 3 to 7 days.
Office visit. Another option would be to visit the nearest Beeline branch. This is a good and reliable option. You will need to describe your situation in detail and provide all necessary receipts and payment receipts. Perhaps write a statement. In this case, the funds will be returned taking into account the operator’s or payment terminal’s commission for the transfer.
Contact by email. In this case, you need to clearly and specifically describe your situation in a letter and send it by mail. Do not forget to attach all the necessary receipts and payment details to the message.
Contact the operator directly. Convenient, but not the best option, since if your amount is more than 500 rubles, they will refuse to return the payment without submitting an application.

You can contact the operator in the following ways (procedure):

All these methods and recommendations are relevant not only in the case of an erroneous payment, but also in other situations - in any of these cases the company operator will help you:

When you transfer to your account the wrong amount that you wanted. For example, 1000 instead of 100 rubles.
For connected paid applications, services, subscriptions that you do not need (if you have not activated them yourself).
Clarifying the question of where your money went if you didn’t spend it, and more.

Applications for transferring funds to the correct Beeline number (.doc)
Beeline refund applications (.doc)

How to return money to MegaFon

You can return an erroneous payment on your MegaFon phone by calling 0500. Having connected to a specialist, voice your problem, and the operator will help you in this situation if no more than two errors were made when specifying the number.

Like other Big Three operators, in other cases you will need to visit a MegaFon salon to submit an application. Separately, the operator notes that erroneous payments also include payments for a larger amount than planned. The problem is also solved after a visit to the salon.

Return via terminal

If you deposited money through the terminal and entered the number incorrectly, immediately call technical support. Money is sent quickly through the terminal, but you still have a little time. The operator will be able to suspend or block the operation until all circumstances are clarified.

When making payments through terminals, it is very important to save the receipt. Using a check, you can quickly inform the operator about the output of a financial transaction, and he will be able to block it faster. There is a chance that the money will not reach the recipient, and within a few minutes you will be able to transfer it to the correct number. The single technical support number is usually on a sticker that is affixed to the terminal body. This number is also on the receipt.

When attempting to make a return through a terminal, act quickly. If more than 10 minutes have passed, there is no chance, the transfer has already been completed.

Results

You can get your money back if you enter an incorrect number when replenishing from any operator, but it will take time. There are also certain restrictions, and in some cases a visit to the company's showroom is required to submit an application. The main thing to remember when replenishing is to save the receipt until the money is credited to your phone balance. If a mistake is made, then you should not delay the appeal. Operators allow two weeks for refunds, but they may not return the money if the recipient of your payment has already spent it.

Is it possible to get a refund if I transferred it to the wrong phone number?

There is an opportunity to correct the situation after an erroneous account replenishment - the money can be returned. Quite a few mobile phone users encounter this problem from time to time. In a hurry, it’s easy to enter the wrong phone number or top-up amount. It only takes one wrong number to mistakenly transfer money to someone else's phone. Often replenishment occurs in crowded places without the ability to concentrate on the procedure. An equally common reason for topping up someone else's and non-existent numbers is the intoxication of payers.

The first solution in such cases is to contact the number to which the money was mistakenly transferred. If you're lucky, a decent person will pick up the phone and transfer all the money back - in about half of the cases this happens. Of course, it happens differently. Many demand a reward or simply refuse to return other people’s money without explanation and simply hang up.

Your mobile operator can cancel an incorrect payment at the request of the user upon presentation of a receipt. To do this, you should visit one of the offices of your mobile operator or fill out an application on its website. Presentation of a payment receipt will be a reason to cancel the payment and return the money from the specified telephone account. Difficulties may arise if the random recipient has already spent the funds received or withdrawn them.

If you paid via Internet banking

Have you paid for someone else's mobile communications through Internet banking? Don't despair, if you act quickly, the financial transaction can be reversed. You need to immediately call the support service or write to the customer service directly from your personal account. Operators will respond quickly to your request and suspend the payment. After verification, which may take a few minutes, the transaction will be canceled and you will receive your money back.

In conclusion, we note that if you made a mistake with the phone number when replenishing your account, there is no need to despair. Try to take action as quickly as possible. The faster you react, the greater the chance of getting your money back. This rule is relevant in any situation. Good luck!