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When planning a vacation, Russian citizens are accustomed to buying Russian Railways tickets in advance. However, circumstances are not always favorable. Due to unforeseen circumstances, travel may be delayed indefinitely, and expensive travel passes may not always be refundable. In addition, it is upsetting to not be able to return the money spent if the buyer is abroad. This article describes how to correctly write and execute a power of attorney to return Russian Railways tickets.
Rules and terms for returning electronic railway tickets
Thanks to the development of the Internet segment, the Russian carrier has provided its customers with a convenient service with which they can quickly return a travel document. Any device with network access will solve the problem of return with a minimum of effort.
If several travel coupons were ordered, they can also be returned using the company’s website. Moreover, the return can be complete (the entire set of travel documents) or selective. Russian Railways rules state that the delivery of a document from a group order presupposes the awareness of its other participants about the fact of such an operation.
One of the obstacles to returning an unused ticket using the website is the issued boarding pass. If you have it in your hands and there is an urgent need to return the document, a visit to the railway ticket office cannot be avoided.
There is a restriction that does not allow you to return one ticket from a set. It concerns a travel document for the Sapsan train in a compartment car intended for negotiations. On international trains, a similar ban applies to luxury class compartments. You can only return the complete set.
The rules apply to all passengers, but you need to take into account the fact of registration on the Russian Railways website. Authorized users can return a ticket 6 hours before boarding the carriage or one hour before the train departs from the first station.
If registration has not been completed, then the passenger has the opportunity to return the travel document 6 or more hours before the train starts moving. Thus, the main factor determining the possibility of surrender is the time that remains with its owner.
The process of returning a ticket purchased online
Nowadays, in addition to the usual paper tickets, their electronic counterparts are used.
How do you return tickets online?
Important! In order to, if necessary, return the funds spent on the purchase of an electronic ticket, you must pay for the purchase using a bank card or through payment systems.
First of all, open the carrier company’s website and go to your personal account.
Next, open one by one:
- “My orders” tab;
- “Ticket status”;
- "Return Processing"
If you have issued several travel documents, you can return them all at the same time.
If you have electronic registration, you can return your ticket within an hour before the train departs from the starting station. After this time, the return procedure becomes unavailable.
Rules and terms for returning Russian Railways tickets purchased at the box office
When contacting the cash desk, you need to take into account the fact that the deadline for delivery is no more than 5 days. This time reserve was introduced to take into account force majeure circumstances - an accident, sudden illness of a passenger, etc.
The right to return is exercised only with a documented valid reason. Providing supporting paper is not necessary if the document is submitted within 12 hours after the train departs.
Acceptance of a travel document is possible only at the ticket office of the locality from which the train departed. Another mandatory requirement is the presence of a passport and birth certificate if a child’s ticket is returned.
Important! The return of a coupon issued for another person is made only if you have his passport, and not a photocopy.
How can I return a Russian Railways ticket by proxy?
In order to return a Russian Railways ticket by power of attorney, the authorized person must contact the ticket office of the railway station, presenting the ticket, power of attorney, as well as the original passport of the person for whom the ticket was issued. Photocopies of the passport cannot be used, even if they are notarized.
The refund amount depends on the time remaining before departure: the later the ticket is returned, the greater the deduction. In addition, Russian Railways writes off a fee in the amount of 192 rubles 70 kopecks.
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Article source: https://zakonguru.com/zpp/uslugi/bilet-po-doverennosti.html
How to return a ticket purchased by another person online
When contacting the ticket office, you must have your passport, the travel document itself, the passport of its owner, and a power of attorney certified by a notary. If the return is made through the website, you will need a login and password to enter your personal account. From there you can perform all the necessary operations.
Login details can be obtained from the travel document holder if he is able to provide the required information. In the absence of such an opportunity, a refund will not be possible.
Power of attorney form for application for return of Russian Railways ticket
The number of days fluctuates within this gap as it is affected by the time it takes the bank to process the request. If the funds have not been credited to your account at this time, you must first contact the Russian Railways accounting department in your city, then your servicing bank.
By the way, the site has material about ticket exchange. How much money is lost depends only on the time spent by the passenger on submitting the document before the start of the flight.
The funds are paid by a specific person, so they are returned only to him and to no one but him. If you do not have a passport, you can show another identification document. There are exceptions to any rule.
So, for example, if a person is physically unable to go to the station ticket office on his own to get money, another person can do this for him, but only by proxy.
The power of attorney must be notarized, since the issue is related to money.
You can write an application by hand and then have it certified by a notary, or you can fill out the form provided in the office according to the sample. power of attorney for returning a ticket to Russian Railways In any case, returning Russian Railways travel cards requires costs, both financial and time, so before planning a trip and paying for the document, you need to think carefully, assessing all possible risks.
How to return a ticket after the train departs
The procedure for handing over a travel document for a departing train is organized only through the station ticket office. Moreover, this must be the station, which is the starting point of the route of the departing train.
If a passenger does not catch the train for reasons beyond his control, or due to personal circumstances cannot arrive at the station on time or at all, then he retains the right to return the expired document.
The time to exercise the right is 12 hours. The period increases to 5 days in case of force majeure, as mentioned above.
When going to the ticket office, you need to take your passport and the ticket you are returning. The application is completed on the spot according to the sample provided by the cashier. If the travel document was purchased in cash, the money will be returned immediately. When paying by card you will have to wait (from a week to a month).
Important! Each passenger is charged a fee of 192.7 rubles.
Can a passenger transfer the right to return his own travel document to another person?
There is practically no railway station where a special ticket office for ticket refunds is not installed.
The basic rule for handing in a travel document is the presence of a passport or other document proving the passenger’s identity. The money will be refunded directly to the buyer.
In some cases, refunds are made by proxy.
How to return an electronic train ticket?
Read how train tickets are restored here.
Depending on how exactly the payment for the purchase was made, the money will also be returned (cash - at the cash desk, non-cash - to the buyer’s account or card).
Note! If a person does not have the opportunity to independently carry out the return procedure, he can draw up a power of attorney (notarized ).
This can be done by filling out a ready-made form with a notary or writing it by hand and submitting it for certification by a notary.
I would like to note that the procedure for returning a ticket does not guarantee you full reimbursement of costs. If you are not ready to lose your money, assess all the expected risks in advance.
Deduction percentage for ticket return
When returning an unsold ticket, it is worth remembering that the costs incurred will not be fully reimbursed. The total amount that a passenger pays for obtaining permission to use the train consists of the cost of the ticket, reserved seat (card for a seat on the transport), commission fee and insurance.
For domestic messages the picture looks like this:
- 100% – delivery 8 or more hours before departure.
- 50% reserved seat and ticket price – from 2 to 8 hours.
- Only the ticket price is less than 2 hours.
Suburban service via high-speed trains requires a full refund if the 8-hour requirement is met; half, subject to delivery between 2 and 8 hours before departure. Money will not be returned if the delivery is carried out under other conditions.
Being late for an international train or going to the ticket office late (after 6 hours) does not promise a refund. If the 6-hour condition is met, the entire cost of travel will be reimbursed.
Important! The withholding fee for international traffic is 10 euros, it is charged in ruble equivalent at the current exchange rate of the Central Bank of the Russian Federation.
What are the fees for returning a railway ticket?
Let's now figure out what the carrier's tariff consists of, which is ultimately the cost of the passenger's ticket.
So, the tariff consists of: transportation price, type of car, commission amount. When it comes to ticket refunds, the customer is refunded the amount excluding commissions and other fees.
The route the train takes also affects the cost of the ticket. Thus, for tickets to suburban destinations returned to the box office, the following payments are made:
- If the ticket is returned to the ticket office after the train has departed, money for the trip will not be refunded;
- If the ticket is returned two hours before departure, half the ticket price minus all applicable deductions will be refunded;
- If departure is more than two hours away, all funds will be refunded, excluding commissions and other fees.
Refund of tickets for international flights
- The funds paid for the ticket, with the exception of the reserved seat, will be paid to the passenger who applied for a refund of the ticket less than 6 hours before departure;
- The entire cost of the ticket and half the cost of the reserved seat are refunded if you contact the ticket office 24–6 hours before departure;
- The full cost of the ticket along with all fees will only be refunded if you apply 24 hours before the train departs.
Refund of tickets for interregional trains
- Returning tickets less than 2 hours before departure and no more than 12 hours after, guarantees a refund of the cost of the tickets, with the exception of the cost of a reserved seat and commission fees;
- The full cost of the ticket minus half of the reserved seat will be paid if the refund occurred between 8 and 2 hours before departure;
- The ticket was returned 8 hours before the train departure - passengers will be paid the full amount, except for commission deductions.
Some people do not know what a reserved seat is and consider it a type of carriage. But it's not right.
This is a tariff classification. The total cost of a ticket consists of several components, but a reserved seat can take up from 30 to 80%.
The funds you spent on bed linen and other expenses must be returned in full. In this case, the class of train, the direction of travel and the time of return of tickets do not matter.
When passengers use international trains, they must be prepared for tariffs that differ from Russian ones.
If clients of the carrier company have any problems or complaints, they should contact only the railway ticket office where the ticket was purchased.
What are commission fees?
If you need to return your ticket, be prepared to withhold a claim fee. On commuter trains it is 50 rubles, in all other cases it is 185.40 rubles.
Important! When you receive a refund for your ticket, you will be deducted a service fee . It includes payment for booking a ticket, costs for telephone consultations, etc.
In general, the service fee will range from 274 to 785 rubles (depending on the class of the car). You will be charged 90 rubles for returning one ticket online.
Sample power of attorney and its validity period
The text of the power of attorney must include the personal information and place of residence of the person returning the ticket and the person whose ticket is being returned. The document itself implies that the authorized person has the right to sign, receive money, and also perform other actions related to the process of handing over the travel document.
The validity period of the power of attorney is 15 days, after which the powers of the authorized representative expire. As a rule, a longer period is not required, since we are talking about the return of a specific ticket (or several).
How to issue a power of attorney?
According to the legislation of the Russian Federation, for any trip that did not take place, you can return the money spent within 5 working days. Many Russian Railways companies provide such services via the Internet or on the platform itself. To do this you will need to present your passport. Moreover, in large organizations, ticket offices operate around the clock, which makes it easy to get the money spent back or exchange a ticket for a trip on the next flight. However, it is not always possible to come to the station in person. In this case, a power of attorney is issued to a relative or stranger.
The document is drawn up in any form, signed by the parties and certified by a notary. The validity period of the power of attorney is 3 years from the date of signing, however, the sooner the Russian Railways ticket is handed over to the ticket office, the greater the amount of money you can earn. For each day of downtime, the government organization charges a certain fee. So, on the day of train departure, the ticket depreciates to 1/4 of the cost.
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It is possible to return a travel card through another person when the trust deed is drawn up in accordance with the law.
Procedure for drawing up a power of attorney:
- A document is drawn up in any form, which indicates that the ticket owner transfers his powers to a trustee, who undertakes to return the Russian Railways ticket to the ticket office within a certain period of time and return the proceeds;
- The identity documents of the parties are entered;
- The paper is provided to the notary for certification, the cost of the service is 200 rubles.
The power of attorney form for returning a Russian Railways ticket is always written. The document contains the following information:
- Name;
- the applicant’s passport details: full name, year of birth, address of residence, as well as contact telephone number;
- Full name of the authorized person;
- description of the pass: digital code, date of purchase, train departure time, cost;
- date of return of the ticket to the box office;
- validity period of the power of attorney;
- date, signatures of the parties.
Basically, such powers of attorney are issued for a one-time action, which also needs to be indicated in the document. The validity period, according to the law, is 15 days, after which the powers of the parties are declared invalid and the document is cancelled. An additional fee is charged for renewing a power of attorney by a notary.
The procedure for returning money under an executed trust deed is as follows:
- The authorized person must contact the ticket return office on the platform;
- Provide a travel pass, power of attorney, and identification;
- The cashier will check the authenticity of the Russian Railways pass and also enter information about the cancellation of the purchase;
- The cashier will recalculate the cost of the ticket;
- Money will be issued according to the same principle as the ticket was paid for (if in cash, then without leaving the cash register, if by bank card, the charges are transferred to the account within 1.5 hours).
A refund of the full cost of the ticket is possible only if the train did not depart due to the fault of the Russian Railways company. Abroad, compensation for an unused travel pass can only be received upon the citizen’s arrival in Russia. If the trip did not take place due to a valid reason for the client, such as illness, a sick leave certificate must be provided along with the power of attorney. In this case, discounts are provided for assessing the cost of the ticket, as well as a 5-day grace period for contacting the ticket office.
Sample deed of trust
A power of attorney for the delivery of tickets is an official document that has legal force. It is drawn up using a special form issued by a notary or a representative of the railway company.
Validity
The validity period of the trust deed is 3 years, however, not a single Russian Railways company will return the money after so much time. The maximum period for a refund is 12 hours after the train departs. Exceptions include unforeseen circumstances, such as:
- illness of the client or trustee;
- being abroad;
- disability;
- retirement age.
Sample power of attorney for the return of a railway ticket to the Russian Federation
Travel is quite important to the lives of many people. Some people spend their holidays or leisure time this way, but for others, traveling is part of their job.
Some travelers prefer high-speed modes of transport so as not to waste time on the road, while others like to walk or ride a bicycle.
Depending on the chosen transport, people resort to the help of various transport companies, paying for their services.
Unfortunately, trips planned for one time or another often fall apart due to certain circumstances. In the best case, the trip will take place, but a little later. But what to do with tickets purchased in advance, because the cost of tickets is not so small.
Sometimes the disappointment that plans have suddenly changed has such an impact on people that they don’t even think about returning tickets to the railway or air ticket offices. Although often they simply do not have the opportunity to do it themselves.
What is a power of attorney to carry out the procedure for returning a railway ticket?
Many people think that getting a refund for a relative’s ticket is not so easy. But there are no particular difficulties in this.
When returning your child's ticket to the ticket office, bring not only your passport, but also your heir's document (birth certificate). If there is a need to return a ticket purchased in the name of a relative, present your passport and identification document to the ticket office.
In addition, it will not be difficult to return tickets that you purchased with your friends. It is important that this is done together, on the same train, with the same departure date.
Based on all of the above, a power of attorney is not needed in these cases. The same cannot be said about all other cases.
Note! For a successful ticket return procedure, you will need a notarized power of attorney and the passenger’s passport (original).
If you do not know how to draw up a power of attorney, refer to Internet resources, where you will definitely find a sample of the required document.
The validity period of the power of attorney is 3 years.
By the way, the deadline is important not only in the case of a power of attorney, but also when the tickets are returned to the box office. The later you return your ticket, the less amount you will receive back.
Given the high cost of long-distance train tickets, it is worth worrying about returning your ticket as soon as possible. This way you will not only slightly lift your mood, spoiled by the failed trip, but will also be able to recoup a certain part of the expenses.
Procedure for drawing up a power of attorney
It should be noted that in the matter of returning a train ticket, the power of attorney plays a fairly significant role. This document has legal force and certifies the fact that for the period specified in the document you are relinquishing your powers and assigning them to a trustee.
Important! Be careful and careful when choosing a trusted person!
Although this is not the most important thing. The most important thing in a power of attorney is the correct drafting of the document.
There are two known ways to compose a document. If in the first case it is drawn up according to an existing model in the presence of a notary, then in the second the principal writes the document independently, and only after that submits it to the notary for certification.
It should be noted that if you do not want to fill out the form, then draw up a document in free form (printed or handwritten).
Take a sheet of A4 format and a pen with blue or black ink.
In the center of the sheet, write the name of the document “power of attorney.” The next entry concerns the place and time of drawing up the paper.
Now enter into the document your last name, first name and patronymic, place and year of birth, passport details, as well as telephone number.
Next, describe the person you trust to receive money for the ticket handed in to the box office. Information about the representative must include his full name, year and place of birth, passport and contact information.
At the next stage of drawing up the document, enter information directly about the ticket you are returning. What are we talking about in this case?
The fact is that each ticket has its own “face”, a unique alphabetic and digital code. That is, then you write down the ticket number, where it was purchased (train station, city), in which direction and where the train went.
In addition, specify in the document other powers of your representative. Also set the period during which your power of attorney will be valid. When you finish writing the document, sign it and have your authorized representative sign it.
The document will have legal force only if it is certified by a notary. The presence of a power of attorney is the basis for the issuance of funds. If you return your e-ticket, send a scanned copy of the power of attorney to your destination.
How long is a power of attorney valid?
Almost any document can only be valid until a certain period. The same situation arises when using a power of attorney.
The validity period of the power of attorney is three years.
If there is a need for a document of such a validity period, then do not forget to indicate it in the document. But if there is no such need, indicate a shorter period (at your discretion). If an exact period is not indicated, it will be equivalent to one year.
Note! If there is a need to extend the document, the principal will have to draw up a new document.
There is practically no railway station where a special ticket office for ticket refunds is not installed.
The basic rule for handing in a travel document is the presence of a passport or other document proving the passenger’s identity. The money will be refunded directly to the buyer.
In some cases, refunds are made by proxy.
Depending on how exactly the payment for the purchase was made, the money will also be returned (cash - at the cash desk, non-cash - to the buyer’s account or card).
Note! If a person does not have the opportunity to independently carry out the return procedure, he can draw up a power of attorney (notarized ).
This can be done by filling out a ready-made form with a notary or writing it by hand and submitting it for certification by a notary.
I would like to note that the procedure for returning a ticket does not guarantee you full reimbursement of costs. If you are not ready to lose your money, assess all the expected risks in advance.
The procedure for returning train tickets is carried out in accordance with certain rules. You can return any ticket, it doesn’t matter where it was purchased: at the railway station ticket office or via the Internet.
How to get a refund for a ticket?
Go to the station and find a special return card there. Show your passport and ticket. Please note that the full cost of the ticket will not be refunded to you. This situation is only possible if the train did not depart along the route due to the fault of the carrier company.
Refunds for tickets occur in the same way as they were spent: through the box office or by bank transfer. When such a situation arose abroad, money can only be received by returning to Russia (for this you need to present a return document).
Due to the fact that the cost of tickets for international travel is quite high, if you need to return them, do so as soon as possible.
There are situations when the trip did not take place due to illness or other unexpected situations. In this case, provide documentary evidence of this fact to the cashier. You will be given an additional 5 days to return your travel document.
When the procedure for returning tickets for an entire tourist group occurs, the rules for returning tickets change slightly.
When you have lost your ticket, do not expect a refund, since this situation arose entirely through your fault.
How to return an electronic ticket through the ticket office? Contact the railway ticket office, state the reason for your request and the code that is indicated on your ticket (consists of 14 digits).
In what case can I expect a refund? This will happen if:
- electronic registration was not carried out;
- It was more than an hour before the train departed from the starting station, although electronic registration had been carried out.
If there is less than an hour left before delivery, the simple return procedure no longer applies. You can use the return claim form. If you miss your train, please use the usual ticket refund procedure.
Nowadays, in addition to the usual paper tickets, their electronic counterparts are used.
How do you return tickets online?
Important! In order to, if necessary, return the funds spent on the purchase of an electronic ticket, you must pay for the purchase using a bank card or through payment systems.
First of all, open the carrier company’s website and go to your personal account.
Next, open one by one:
- “My orders” tab;
- “Ticket status”;
- "Return Processing"
If you have issued several travel documents, you can return them all at the same time.
If you have electronic registration, you can return your ticket within an hour before the train departs from the starting station. After this time, the return procedure becomes unavailable.
What are the fees for returning a railway ticket?
Let's now figure out what the carrier's tariff consists of, which is ultimately the cost of the passenger's ticket.
So, the tariff consists of: transportation price, type of car, commission amount. When it comes to ticket refunds, the customer is refunded the amount excluding commissions and other fees.
The route the train takes also affects the cost of the ticket. Thus, for tickets to suburban destinations returned to the box office, the following payments are made:
- If the ticket is returned to the ticket office after the train has departed, money for the trip will not be refunded;
- If the ticket is returned two hours before departure, half the ticket price minus all applicable deductions will be refunded;
- If departure is more than two hours away, all funds will be refunded, excluding commissions and other fees.
Refund of tickets for international flights
- The funds paid for the ticket, with the exception of the reserved seat, will be paid to the passenger who applied for a refund of the ticket less than 6 hours before departure;
- The entire cost of the ticket and half the cost of the reserved seat are refunded if you contact the ticket office 24–6 hours before departure;
- The full cost of the ticket along with all fees will only be refunded if you apply 24 hours before the train departs.
Refund of tickets for interregional trains
- Returning tickets less than 2 hours before departure and no more than 12 hours after, guarantees a refund of the cost of the tickets, with the exception of the cost of a reserved seat and commission fees;
- The full cost of the ticket minus half of the reserved seat will be paid if the refund occurred between 8 and 2 hours before departure;
- The ticket was returned 8 hours before the train departure - passengers will be paid the full amount, except for commission deductions.
Some people do not know what a reserved seat is and consider it a type of carriage. But it's not right.
This is a tariff classification. The total cost of a ticket consists of several components, but a reserved seat can take up from 30 to 80%.
The funds you spent on bed linen and other expenses must be returned in full. In this case, the class of train, the direction of travel and the time of return of tickets do not matter.
When passengers use international trains, they must be prepared for tariffs that differ from Russian ones.
If clients of the carrier company have any problems or complaints, they should contact only the railway ticket office where the ticket was purchased.
What are commission fees?
If you need to return your ticket, be prepared to withhold a claim fee. On commuter trains it is 50 rubles, in all other cases it is 185.40 rubles.
Important! When you receive a refund for your ticket, you will be deducted a service fee . It includes payment for booking a ticket, costs for telephone consultations, etc.
In general, the service fee will range from 274 to 785 rubles (depending on the class of the car). You will be charged 90 rubles for returning one ticket online.
