Rules for issuing electronic tickets. How to issue a ticket to the Railway ticket office.

The Russian Railways Online personal account is a well-known website in our country that provides a set of electronic tools for personal use for remote purchase (orders) of train tickets. Now you can purchase a train ticket not only at the station or at the ticket office, but also remotely (using an Internet connection). Russian Railways Personal account online provides the following functions: login, registration, “My orders”, ticket number (for tracking previously completed orders).

The official website of Russian Railways is the property of the state, which provides services related to the transportation of goods and passengers by rail to almost any city in Russia, the CIS countries, including abroad in comfortable conditions.

Every day the Russian Railways website is visited by a huge number of users. In addition to purchasing tickets, you can find a lot of reference information on the website: train schedules, arrival times and other information.

Available methods for verifying the authenticity of an electronic train ticket

Buying tickets for long-distance trains is no longer an exhausting procedure. You can view information about routes, departure dates and trains in your personal account on the Russian Railways website. Although purchasing tickets takes a minimum of time, sometimes difficulties arise when placing an order, especially for those who use the site for the first time. Let's consider how and where to check the authenticity of your Russian Railways electronic ticket, and what information is required for this.

How to apply?

It is known that you can print an electronic Russian Railways ticket using your order number, but you don’t have to do this by using its electronic version. You can print your boarding pass, for example, through the terminal, which is always easy to find. In order to do this, you need to bring the barcode to the scanner. The barcode can be on the screen of some device, or it can be pre-printed on a piece of paper. If the scanner cannot read the barcode, then the passenger will have to enter this 14-digit code manually.

If the numbers are entered correctly, all the details of this purchase will appear on the screen. All that remains is to enter all the necessary passport data and click on the “Select” button. When all these stages are completed, the electronic ticket itself will be ready.

When is it necessary to verify the authenticity of a Russian Railways ticket?

Electronic registration allows passengers to save time and effort and buy tickets remotely at any time of the day. Before purchasing, you need to register on the Russian Railways website if you have not done so before.

The client enters the information of all passengers and pays the cost of the order with a bank card or electronic money. Before boarding, the user prints out an electronic ticket in his personal account or saves it to his smartphone screen.

Such a simple procedure for purchasing and printing an electronic ticket has attracted the attention of scammers. The printed ticket is an A4 form with basic information about the upcoming trip. Fraudsters may try to forge a document, so in some cases it is necessary to verify its authenticity.

The employer can initiate the inspection when compensating travel fees for employees going on a business trip. If a train ticket was purchased, printed, and then returned, all information will be reflected in the Russian Railways database.

Sometimes a passenger wants to check the authenticity himself if he doubts that the registration procedure was successful. You can find out more information about upcoming trips in the “My Orders” section. If you need information about completed trips, you can view the history in the “Archive trips” section.

Order procedure

Booking a ticket on the website is not as difficult as it might seem at first.

The main thing is to concentrate so as not to make a mistake when entering personal data.

Registration and payment

To purchase a ticket, go to the website rzd.ru. Next steps are as follows:

In the upper right corner you need to click on the “Registration” and create a profile;
Then, in the “Passengers” , you need to enter a request to search for tickets (departure and arrival stations, date);
One or more trains will appear on the page according to the specified criteria, among them you need to select the most suitable one (click the “Select” );
After this, a window , where the numbers of the cars, their type and the availability of free seats will be indicated;
When you select a specific carriage (you need to click on the empty circle next to it), its plan with the location of seats will unfold;

In the picture, when you hover your cursor over a specific place, information will appear whether the place is free and what its cost is.

Next, you need to click on the “Proceed to data entry” ;
A field will appear in a new window for entering passenger data (last name, first name and patronymic, date of birth, passport);
A person can enter the data of four passengers maximum; if there are more people traveling, then all the steps will have to be repeated again with other passengers;
Here you can indicate whether insurance (for a fee), bed, whether the passenger has a union card or a Russian Railways bonus card;
Once all the information has been entered, you can select seats on the carriage plan and they will turn red;
On the right side of the page there will be information about the cost of all tickets;
If a person agrees with everything, you can click on the “Reserve seats” ;
In a new window, you can double-check passenger data and proceed to payment by bank card;
Then you need to enter the data from your card and confirm the transaction via SMS;
After completing the payment, the person will be redirected to his personal account, where he can, if necessary, print out his tickets or rewrite their numbers.

If you are going on vacation to the sea with a child, read this article to find out what medications you may need in an unforeseen situation.

It happens that when a passenger enters personal data, someone already buys the required seats, which must be kept in mind . Tickets are reserved for the time of payment only after the moment when the “Reserve seats” button is pressed.

Saving your pass

To download a ticket, you need to go to your personal account using the button in the upper right corner of the site. After entering your email and password, a window will open containing the “My tickets” .

There you need to select the “My orders” and follow it. Next, a list of upcoming trips for which the passenger has tickets will be presented. A separate line will indicate that you can save the ticket in two formats: .pdf and .png.

the .png graphic format , because it is readable by all modern phone models without the help of additional software.

A document in .pdf format is better suited for those who want to print a ticket on a printer.

If you bought tickets from a computer, but need to transfer the file to another device, the most convenient way is to connect it to the computer using a cable and copy it to a USB drive. You can send tickets in the required format by email , access it from another device and save.

And since the Russian Railways website also works from phones and tablets, you can immediately go to your personal account on the site from there and download a ticket, if it is possible to do this using Wi-Fi or mobile Internet.

The company recently launched its mobile application , which allows you to synchronize your mobile and computer profiles. Buying tickets through it has become even easier.

How can I change it to a regular one and get it at the station?

There are two types of electronic tickets: with and without electronic registration When registering, you need to pay attention to whether it is indicated on it whether the passenger has passed electronic registration. This option allows you to enter the carriage with only your passport. If there is no such mark on the ticket, then the person must print out a regular paper ticket in a special terminal before boarding.

Sometimes a seal is required for those who need to provide proof of travel at work, those who are simply collecting tickets from their travels, or people who have recently used e-tickets and are not yet sure about them. From the moment you receive a real ticket on company letterhead, the electronic one will lose its validity .

To get a regular ticket, you need to come to the station or Russian Railways ticket sales center. number with you , which is written in large letters at the top line of the form when you issue it via the Internet. You can also use a barcode, for which you need to print the ticket or save it on your smartphone.

You can also get to neighboring Abkhazia by train. Read about this in our article.

The most convenient way to get a physical ticket is through a special terminal , usually located at the station ticket office:

The screen will offer a choice of two options: “print a ticket” and “buy a ticket”, you must select the first;
You will then be asked to enter your ticket number or present the barcode to a special reader in the terminal;
After the ticket code is received in the terminal, you need to wait a few seconds while the device processes the request;
The ticket will be printed within one minute , so you will have to wait a little;
After receiving the finished ticket, the electronic ticket is no longer valid .

If there is no terminal at the station or a person for some reason does not want or cannot use it, you can also get a regular ticket through the ticket office . To do this, you need to tell the operator the ticket number, and he will issue the passenger a ticket on a regular form.

Tickets through the terminal are made on thin cardboard; tickets through the ticket office are issued on double paper.

Both tickets are documents of strict financial reporting , therefore, when issued through the accounting department at work, they have equal force.

Available methods for checking an electronic ticket

If in doubt, you can quickly find out the status of your ticket. You must check whether registration has been completed no later than 1 hour before the train departs. A ticket without registration will be invalid and the passenger will not be able to use the carrier’s services. You won’t be able to get your money back for such a coupon either, so check the availability and validity of all documents in advance.

By number on the official website of Russian Railways

A passenger can independently check an electronic ticket for a Russian Railways train using the ticket number. To do this, you need to verify the information sent to the user’s email.

After an online purchase, a control coupon is sent to the passenger's email. Open the letter and check if the control coupon is present and all the details are present:

Order number;
number of ticket;
a list of passengers for whom the purchase was made;
personal data of the person who placed the order;
route - departure and arrival stations;
train, carriage and seat number;
carrier name;
barcode.

Important! The control coupon received by mail is not a ticket. To receive a ticket, a passenger needs to go through electronic check-in or pick up a boarding pass at the station.

Here, the boarding pass must contain information about successful registration for the train. If the inscription “Passed electronic registration” is missing, you need to complete the procedure at the station through self-service terminals.

If you encounter difficulties and cannot register yourself, contact the ticket office and get a paper boarding pass in the Russian Railways form.

Typically, registration is performed automatically when booking; the user only needs to track the status of the trip. If there is no corresponding mark, the ticket is considered invalid until registration is completed.

To check the ticket, log into your personal account, go to your profile and click the “My Orders” tab. You can search by date, passenger's last name or order number. Copy the order number indicated in the control coupon and paste it on the Russian Railways website.

The system will display information about the upcoming trip. If necessary, you can print the coupon directly from the website by clicking on the printer icon.

At the railway station ticket office

You can check your train ticket using your order number at the train station ticket office. Take your passport to an employee and ask to confirm its authenticity. You can obtain information if the travel document was issued for this passport.

This method is often used by passengers immediately before their trip, because visiting the station and standing in line can take a lot of time.

How to check by phone

You can quickly find out the status of your ticket by calling the hotline 8-800-775-00-00. Calls are accepted from all over the country around the clock.

To check, you must provide the operator with your passport details and order number. A call center employee will answer all your questions and also help you cancel your reservation if the trip is no longer necessary.

Documents when purchasing a ticket

What documents do I need to prepare to purchase a ticket on the website? When purchasing, you will definitely need to enter the details of one of the documents listed below. You only need data, that is, if you don’t have a document at hand, you can use a photocopy when registering:

passport of a citizen of the Russian Federation (series - the first four digits, passport number - the remaining six);
birth certificate (series are letters, number is the remaining six digits);
seaman's passport (data is entered in accordance with the document);
foreign passport (the first two digits are the series, the remaining seven are the number);
military ID (data is entered in accordance with the document);
foreign passport (data is entered in accordance with the document);

Entering document data is a prerequisite. Moreover, boarding the flight will be carried out in conjunction with “your electronic ticket and the document specified at check-in.”

Features of purchasing an electronic ticket at Russian Railways ticket offices

Before purchasing a ticket, please read the features you need to know when purchasing a ticket.

You will not be able to buy a ticket online if there is an hour or less left before the train departs. In this case, they can only be purchased at the Russian Railways ticket office. Moreover, for routes Russia - Ukraine, registration ends 48 hours before the train departs.
You cannot issue discounted tickets online. The only exception is children's tickets. To purchase tickets with discounts, you need to contact the Russian Railways ticket office.
You cannot buy tickets for an entire group of passengers on the website. Only when contacting the Russian Railways ticket office.
One order cannot contain more than 4 tickets, regardless of whether they are adults or children. These may be tickets for single class carriages. In order to issue a ticket in different carriages, you will need to separate orders. One double compartment allows you to issue only 3 tickets and no more (one is a child’s ticket without a seat).
If you have placed several tickets in your order and there is a need to receive a paper copy on the form, then all tickets will be issued at once. Russian Railways does not issue partial tickets from orders.
After purchase you cannot enter any data. This applies to both paper and electronic tickets. Therefore, carefully check the information entered before paying.

These are the main nuances that every online ticket buyer should know. By the way, you don’t have to print the ticket at all. Today you can board the train by saving your ticket on media.

After paying for the ticket, you will receive an email containing a PDF file with your document. Download it to your smartphone, tablet or laptop.

What does the e-ticket number look like and where is it listed?

The e-ticket number is an important detail. With its help, you can restore your boarding pass if the document is lost and clarify the status. If a passenger neglects to print the ticket, it is recommended to write down or photograph the number. This will allow you to contact the carrier in case of loss of information and quickly order a new travel document.

Finding the ticket number is easy; it is located at the top of the form and includes 14 digits. The combination matches the order number, so this value is duplicated in the upper right part of the coupon.

At the bottom of the form there is a barcode that allows you to check the status of the document in self-service terminals and print. Conductors, if they have a special terminal, read the information using a barcode, so having a paper version of the coupon will simplify the process of boarding the train.

Tickets for children: what you need to know before buying an e-ticket

The rules for purchasing railway tickets for children are no different, regardless of the method of purchasing the ticket. Just in case, let us once again remind you of the main points related to the transportation of children on Russian Railways trains.

Children under 5 years of age are entitled to free travel only if they share a seat with an adult. This right does not exempt parents from purchasing a ticket; it can be issued either on our website or purchased at the Russian Railways ticket office. Please note that in the direction to Finland the age has been increased to 6 years, Lithuania, Latvia and Estonia comply with Russian standards, and in other directions the benefit is valid only up to 4 years.
One adult - one child. If you need to accommodate more children, then you need to buy tickets for them at the rate for children from 5 to 10 years old. In this case, each child will have his own place.
If you buy two luxury class tickets, you can carry a child under 10 years of age free of charge. But these carriages do not have a fare for children, so if there are two children and one adult, you will still have to buy two adult tickets.
Children aged 5 to 10 years old can travel at a child fare. On average, the price of tickets is two times cheaper than for adults. A child ticket can be purchased separately, but a child under 10 years old can only board the train if accompanied by an adult.
From the age of 10, children travel at the adult fare. There are special benefits for schoolchildren that can be purchased on the website, but upon boarding you will need to present a certificate.

For many destinations, the principle of transporting children is the same, but it is better to familiarize yourself in advance with the rules for the specific route where you are going to go with your child.

How to check the authenticity of an airline ticket purchased online

How to check the authenticity of an airline ticket purchased online? Recently, one of the readers of my blog about tourism asked me such a question, to which I decided to write a slightly expanded answer in the form of an article. I hope that this article will help you avoid unpleasant situations when buying a plane ticket on the Internet.

All tourists should be well aware that when you buy an air ticket via the Internet, scammers’ schemes can operate here too, lying in wait for you at just the right moment, especially during the summer holidays or long winter holidays, when you especially want to fly somewhere away from your main habitat. to sea.

How to check the authenticity of the service where you buy a plane ticket?

First of all, when checking the authenticity of the site and the reliability of the information provided, you not only need to know a few rules that are worth paying attention to, but I also advise you to learn them in your future tourist life:

First of all, we turn to a proven service for searching and booking plane tickets. If you don’t know where you can buy a real airline ticket, then read the article with important information about trusted places to buy airline tickets.
Be sure to check the price of the found air ticket in other search services; if you don’t know how to buy a cheap air ticket, be sure to read the article, which contains all the necessary information.
Never look at huge discounts on air tickets; well, they cannot cost less than the airline itself, and a travel agency that sells such air tickets should already arouse suspicion. It is imperative to check the ticket price with other travel agencies; prices should not vary greatly.
When purchasing an air ticket on an unfamiliar service, look at information about the site, phone numbers of the support service, look at the address in search engines, read forums about this service. For more advanced users, there is a very good service where you can check how old the site was created https://whois.net. If such a service exists for literally a matter of days or weeks, let's run away!
Be sure to pay attention to the payment details, no transfers from card to card or via electronic money, everything must be as expected, with confirmation through the bank, that is, the bank must always confirm the authenticity of the transaction.

Receiving via terminal

For the convenience of passengers, most train stations are equipped with special self-service terminals for printing tickets on blank paper, which were purchased on carriers’ websites.

To print, select the “Get ticket” section in the terminal menu and perform several simple steps:

The barcode is presented to the scanner. You can perform the procedure through the screen of a mobile device or from a printed document. In cases where the scanner does not work, the passenger enters the code independently.
The order details will be displayed on the screen. Next, the data from the passport is entered, and this information is double-checked without fail, since errors will lead to unpleasant consequences.
After checking, click “Select”.
After a couple of seconds, the machine will issue a ready-made Russian Railways form.

How to check the authenticity of an airline ticket?

Here we will talk about the well-known electronic ticket (ticket), which is bought via the Internet by millions of tourists every day. You have never had any doubt that you are giving away a considerable amount of money, and in return they give you an ordinary piece of paper with letters and numbers. Moreover, according to statistics, such doubts arise only among Russians; for some reason in Europe they treat this very calmly and do not even think about it.

So, how to check the authenticity of a plane ticket when purchasing online? As you have already noticed, the electronic ticket does not look at all presentable; here, first of all, we need to pay attention to the presence of the reservation number, the names of passengers with the flight number. It is worth noting that there are different types of electronic tickets, there are receipts that can tell you all the information on one sheet, and there are completely blank ones, where there is nothing except some aspects.

I have already indicated everything you need to know from such electronic options a little higher: reservation number, last names of passengers and flight number. Next, we switch to electronic ticket booking systems and check the authenticity; in Russia, three booking systems are more developed:

Each booking system has its own websites, which can be found in search engines; below I will provide a list of them. If you know your reservation system, then go to the website of the reservation system we need and enter the reservation number and the last name of the passengers in Latin letters, as written on the ticket. Next, a new window will open with information about reserving seats, this confirms the authenticity of the purchase via the Internet by 100 percent.

International connections

The main thing: the passenger is obliged to comply with passport and administrative (including visa), customs and other rules established when traveling by rail in international traffic, both in relation to himself and in relation to his hand luggage, baggage and cargo luggage.

The railroad does not have to monitor your compliance with these rules. If you have problems at the border, these are only your problems; no compensation is provided for the fact that you did not follow any rules and were dropped off. Be careful.

You can travel to Belarus, Kazakhstan, Kyrgyzstan and Abkhazia using the same documents as inside Russia: Russian passport, international passport, sailor’s passport, foreign document; children - according to their birth certificate.
To other countries (Azerbaijan, Turkmenistan, Tajikistan, Uzbekistan, Moldova, Latvia, Lithuania, Estonia, Ukraine, far abroad) - only with an international passport, seafarer’s passport or foreign document.
Minors (under 18 years of age) Russians can cross the border either with their parents, or with the notarized consent of their parents (guardians, trustees) to cross the border of the Russian Federation.

Read more about international trains and their rules.

How to check through which reservation system a ticket was issued

In order to determine through which booking system your electronic ticket was made and issued, you need to very carefully read all the information described in your receipt (electronic ticket). We read everything carefully and find, for example, the following abbreviations:

TCH - means that your electronic ticket was issued through the Siren booking system
1A - issued through the 'Amadeus' system
And so on

Next, we go to the reservation system website and enter the reservation number, your last name, always in Latin letters, that’s it, in a new window you will have access to all the information about the authenticity of the reservation, which is actually a small contract between you and the air carrier.

Errors

Every passenger should also know what to do if their electronic ticket was issued with an error. If the information indicated on the ticket is inaccurate or does not correspond to the data in the documents, then the passenger cannot be allowed on the train that is sent abroad. If the trip is made in the native country and the typo is insignificant, then it can be “forgiven”. Although such a document may not be valid.

An invalid ticket cannot be replaced. It will be possible to return it to the railway ticket office and, if there are still free places, purchase a new one. But the full cost of a returned ticket will not be refunded. Therefore, before booking, you should always carefully check all the information again and correct any errors before payment is made.

How to check an air ticket in the booking system

Here is a small list of those reservation systems through whose Internet pages you can very easily verify the authenticity of your reservation; I have indicated the codes (reservation system abbreviations) in parentheses.

Amadeus CMT reservation system

https://www.checkmytrip.com Amadeus Classic (1A)
https://classic.checkmytrip.com Saber/Abacus (#A)
https://www.virtuallythere.com Apollo/Galileo (1S)
https://www.viewtrip.com Worldspan (1G)
https://mytripandmore.com Axess (1P)
https://www.tripforyou.net Siren (1J)
https://www.myairlines.ru Travelsky (1H)
https://travelsky.com/newsky/validate.html (1E)

Where to check the authenticity of the site where you can buy an air ticket

Recently, a joint project of a very well-known airline booking service provider and a security group to prevent cyber fraudsters was released on the Internet. The project is called realbilet.rf The only negative I found here is that information about the site being checked does not come immediately, you are asked to wait a little. You go to the website realbilet.rf, enter the address of the site where you decided to buy a plane ticket, then enter your mailbox, which will receive all the necessary information about the dubious site. If information about its dubiousness is confirmed, then this site is immediately blocked!

What is needed for verification

How to check an air ticket:

What do you need	Description
Passenger's last name	It is important to remember how it is written correctly in Latin letters. It must match the previously entered last name in the reservation fields.
Reservation code	It is indicated on the receipt that arrives after ordering your reservation.
Email	It is indicated when registering the reservation. After this, she will receive a letter indicating all the information about the flight and the ticket purchased online.

To check whether a ticket has been booked, you need to register in your personal account at the airline where the ticket was purchased. And already in your personal account, keep track of information about your air ticket and flight.

Rules for returning a travel document

Passengers are often interested not only in the question of how to print Russian Railways tickets purchased online, but also how to return them. You can return either one ticket or all that were purchased. Moreover, if the purchase was made for a group of people, then when canceling such an order, the passenger will also need to confirm that all participants in this order agree with this and are familiar with it.

If the passenger managed to replace the digital version of the ticket with a paper copy, then the real ticket will have to be returned, but the electronic one has lost its validity. By presenting your passport to the cashier, you can refuse the purchase. You can also provide a boarding pass if the ticket is electronic, and then such a purchase will also be cancelled.

Basic ways to check an air ticket

There are only two ways to check electronic air tickets:

according to the code and data, check on the website where the air ticket was booked;
Enter information about the air ticket and passenger into common global booking services.

Differences between the two options:

Way	Differences
Order on the airline website	It is especially effective if you have a registered personal account, which tracks all changes and contains all the information.
Order on the global booking site	If the passenger does not remember the airline or the intermediary, then such services will find a reservation in most airlines thanks to widespread cooperation

On the airline's website

To check purchased air tickets on the airline’s website, just log into your personal account. It contains all the basic information about the reservation: e-ticket number, exact departure time, departure and destination points.

Where is the Russian Railways ticket number?

Under the block with information about the train route, from left to right, there is information about the train, carriage (number and type) and passenger seat (number and location) (see green mark in Fig. 5). At the bottom of the form there is a boarding pass (see green mark in Fig. 8). On the left side there are instructions for its use, on the right there is a barcode that the conductor checks when boarding passengers in the carriage, if he has a terminal.