What does the “transportation cancelled” status mean on Aliexpress?

The presence of statuses in online stores allows you to understand what is happening with the purchase and at what stage. The shipping process is complex for many different reasons. Plus, additional problems always arise due to people, equipment, errors, and emergency situations.

Clients create disputes and intervene as necessary. All this is displayed in the platform interface for maximum efficiency in the process of trade turnover between visitors and sellers.

What does it mean?

This will not tell you anything good unless you canceled the order yourself. In short, you will not receive the goods. You will have to resolve the issue with support and cancel the order. Within eight days, the administration will return the funds spent and punish those responsible.

But the situation is not critical. At any time, the buyer can write to the seller and ask for an explanation. In most cases, the store does not have time to transfer the goods to the courier service.

Please think carefully before re-applying. Irresponsible sellers may send a low-quality item, and you will waste a lot of time trying to return compensation.

If the store has a large audience, the seller might not have time to send the goods to suppliers. Don't refuse right away. Read the reviews and see the rating.

What does the status “awaiting shipping” mean on Aliexpress?

After the buyer makes a purchase on the website of the Aliexpress online store, next to the product he ordered, he will see the inscription: “awaiting delivery.”

Many buyers ask questions about this, for example, “what does this inscription mean, why does the seller not send the parcel for a long time?”

Firstly, if you see such an inscription, it means that the order has been accepted, but the goods have not yet been shipped.

Usually sellers pack and ship it within 3-7 days. Each seller sets the departure time himself, but the buyer himself can adjust the time. Sometimes there will be delays due to weekends and holidays. The buyer needs to monitor the meter and control the entire process. There is such a counter near the inscription; if it does not send the parcel within the specified time frame, the administration of the aliexpress website will return the money back. It often happens that it is not sent, but there is no need to worry about this. If order protection has not yet ended, the buyer can extend the time for sending the parcel. This can be done at will, sometimes it just happens that holidays last a very long time, especially Chinese New Year, so sellers may not contact you during this period. If you decide that you still need the product, you can extend the time for sending the parcel. The main thing is to keep an eye on the buyer protection counter; if the protection period expires, it will be difficult to get your money back. You should never leave things to chance; any transaction must be controlled. Especially if it concerns a large amount of money.

If the seller does not send the parcel within the specified time frame and is online, you can write to him and find out when he will send the parcel. You can write to him either by email or through the usual button for contacting sellers; another option is to write to the seller in chat. You need to write in English, it is advisable to use an online translator. Or you can download the “Trade Manager” application and communicate through it, there is no need to translate anything here, messages are automatically translated into the language that you set in the settings.

To see the status of the order and the counter where the departure date is indicated, you must first go to the aliexpress website, then go through authorization if you are registered. If not, then you need to register, via email or social networks. After you have placed an order, all product characteristics, parcel status and more can be viewed in the “My Aliexpress” section, then click on “my orders”.

In the new window, select the “all orders” category, and then click on the inscription “awaiting dispatch.” This category will contain all the products you previously ordered that sellers have not yet shipped.

Then click on the inscription “more details” next to the product. Here you can also increase the processing time of the goods or refuse it altogether.

If during order processing, neither the seller nor the buyer performs any actions, the transaction will be reset to zero. That is, if the seller does not send the parcel and the buyer does not extend the order processing time, then the administration of the aliexpress website cancels your transaction and returns the money.

If you change your mind about purchasing a product and want to cancel your order. This can be done until the goods have been shipped. To do this, click next to the product “more details” and select the “cancel order” button. Then you need to fill out a form where you need to indicate the reason for refusing the transaction. For example, it is best to indicate the following reason: “I placed an order by mistake.” Then you will get your money back very quickly, and you won’t have to wait long. Also, if you refuse the product, a window will automatically open where you will be offered the opportunity to complain about the seller. You need to open a dispute if the seller writes to you that he has already sent the parcel, but does not provide evidence of this. If he sent the parcel, he must give you a track code, which can be tracked and checked where the parcel is located. If there is no track code or it is not tracked, and he does not agree to cancel the transaction, you need to open a dispute. After this, you indicate the reasons for the dispute, and the site administration returns the money back to the buyer.

The money will be returned to the account from which it was withdrawn; if you did not find it there, most likely it was transferred to the Alipay system if you registered in it.

Never close a dispute until you have received a tracking code. Very often, when a buyer wants to cancel an order, he clicks cancel, but the seller must confirm it. But many sellers, afraid of losing customers, then write to them that they sent the package, there was just an error on the site. In this case, you cannot take the seller’s word for it; you need to demand confirmation of this. If there is a track code and you can use it to track the parcel on any website for tracking goods abroad, then everything is fine. But, if the seller gave you a track code and it cannot be tracked, you must inform him that you want to return the money, since you cannot track the parcel. If he asks you to wait, you can wait, then only as long as the protection lasts, no more. Otherwise you may lose money.

A failure on the site sometimes occurs, but this is very rare; most often the product is in the awaiting status for more than the established period, due to the fault of the seller. Most often, due to the large volume of orders, the seller does not have time, but sometimes scammers come across. Therefore, in order to distinguish a scammer from an honest seller, you should study his rating and reviews of his product. Sellers with a high rating are unlikely to cheat; most likely, they simply do not have time to ship on time due to the large number of orders. If you ask to extend the protection, a conscientious seller will always agree and ask for an apology for the delay of the parcel. But scammers, on the contrary, will try to grow old as much as possible, delay time, or will not get in touch at all.

Where can I see tracking information?

Do not rely on the seller to notify you about the promotion of the product. Tracking is the buyer's responsibility. To track your parcel on Aliexpress, use the instructions.

1. Go to your personal account in the “My orders” section.
2. Select the desired product and open the order description.
3. Find the “more details” button and follow the link.
4. View tracking information.

Statuses may not change for months. Do not worry. Some operations take a long time.

What to do if transportation is cancelled?

Having understood the reasons for the appearance of the Transportation canceled status on Aliexpress, you need to take the right steps to solve the problem.

1. Contact the seller and ask why the package was never delivered to the carrier. We remind you that all dialogues on AliExpress must take place in English. Please expect 7-10 days for a response if the buyer protection period for your order allows you to wait. Try to solve the problem personally with the seller, and only then think about the dispute.
2. If the seller ignored your request or the correspondence process failed to resolve the problem, you must open a dispute. When opening a case, indicate “Problem that has arisen” - “Problem with product delivery” -> “No tracking information.”
3. In the case when the protection period has already expired, but 15 days have not yet passed from this moment, you can open a dispute for the reason “A problem that has arisen” - “Problem with the delivery of goods” -> “Order protection has already expired, but the parcel is still on the way” .
4. Attach to the dispute evidence that the parcel was not transferred by the seller to the carrier. If the dialogue with the seller did not produce results, refer to the fact that the seller refused to solve an obvious problem provoked by him. Take a screenshot of the tracking page and add it to the “Upload evidence” section.
5. Wait for the seller's response in the dispute. If he rejects your offer to refund the full cost of the order, and does not solve the problem with the parcel, do not close the dispute. Expect the dispute to escalate and the Aliexpress administration to join the proceedings.

We advise you not to panic in this situation, but to do everything as described above. If you choose the right reason for the dispute, attach evidence and correspondence with the seller, you significantly increase your chances of winning.

Too many buyers are indifferent to the current AliExpress rules. Remember that by violating the rules of the trading platform (for example, by opening a dispute for an invalid reason or threatening the seller in correspondence), you risk having your account blocked.

Impulsive and thoughtless actions can lead to an undesirable turn of events. If you still have questions about the “Transportation cancelled” status on Aliexpress, you can leave them in the comments to this publication.

How does the seller mail the item?

To understand the reasons, you need to understand the principle of delivery. After payment, Aliexpress verifies the payment and notifies the seller about the start of the transaction. The company sets a deadline within which it is necessary to send the parcel and receive a tracking number.

1. The seller receives a notification and begins to package the goods. If you have ever had to return defective products back to China, you understand the complexity of the procedure. If the item is not packaged correctly, the post office will refuse transportation.
2. A store employee goes to the post office and places an order: writes down the address, zip code, measures the size, and selects a delivery method. If the product is cheap, standard transportation with a common track code is selected.
3. Afterwards, the seller must write the tracking number to the buyer and confirm the shipment.

Problems may arise at any of the three stages.

Why is transportation cancelled?

Most often the seller is to blame, but not always. Before you write threats, find out the real reason. There are three of them in total.

• The most common reason is the seller's forgetfulness. The courier service gives the store a period of time to send the parcel. As soon as day X arrives, the order is automatically assigned a new status. But situations are different. The store could have many packages. The seller did not manage to send the goods on time. Most often, this situation occurs after promotions.
• The following reason occurs rarely. The courier service is no longer operational. Usually the company uses international services. There are many such transport services. But technical work should not be excluded. Elite companies strive to get the job done efficiently and quickly. If they cannot guarantee this, they will not accept the parcels.
• At the post office, the store employee indicated the wrong address and packed the parcels incorrectly. The post office refused to transport the goods. In this situation, the seller will contact the buyer and discuss resending.

The user can discuss any question in personal correspondence. Stores with a good reputation will try to please the customer. In conflict situations, companies quickly find a way out.

Every day, thousands of orders are placed in the online store of Chinese goods AliExpress. Naturally, with such a high turnover, sellers make mistakes from time to time. We will tell you about one of them today. Our topic: “Aliexpress transportation is canceled - what does it mean, what to do.”

Such statuses appear in the parcel tracking section quite rarely. However, they are not excluded. Unfortunately, most often this message indicates that you will not receive the order. The seller did not manage to transfer the cargo to the transport company in time - and it began transporting the parcels without your purchases. Let's figure out why this happens.

“AliExpress transportation cancelled” - what does this mean?

You probably know that there are thousands of different sellers working within this trading platform. Each of them sells their goods and independently organizes their shipment to the customer. When you buy the selected products on the Aliexpress website, the seller must have time to form an order and transfer it to the logistics service, which will transport it to the border with Russia.

Sometimes representatives of individual stores have difficulties sending goods:

• they do not have time to complete the order;
• problems arise with documentation;
• it turns out that they wrote down the delivery address incorrectly;
• they simply forget about your order.

The result is always the same - you get a strange status and try to figure out what “Aliexpress shipment cancelled” means. In this case, your order is no longer delivered, but despite this, it is important to know what long-distance transportation on Aliexpress is and how it differs from other types.

What to do in this situation?

Experienced buyers recommend adhering to the following scheme:

1. Wait 2-3 days

If you are dealing with a conscientious seller who simply did not have time to collect the parcel, then in the near future he will contact you and offer to reissue the order. He cannot simply send the goods, since the failed parcel already has a track number linked to a specific purchase. The order must be placed again - without additional costs, because you have already paid for the goods.

1. Write to the seller yourself

There is a risk that in the flow of online orders, your seller simply forgot about the problem. Write to him and ask why the transportation of your parcel was cancelled, what this means and what to do now. The “right” seller will definitely answer you and explain how to resolve the current situation. Naturally, without financial losses on your part.

1. Open dispute

If several days have passed and the seller is stubbornly silent, then it’s time to take matters into your own hands and follow the following instructions: take screenshots of the order tracking page and your message to the seller. Open a dispute and attach these materials as evidence. Within a week, the site administration will consider the complaint and return your money for the order.

Now you know everything about the “Aliexpress transportation cancelled” status - what it means, what to do, and who is to blame for the current situation. As a rule, such problems arise infrequently, and if they do arise, they are always resolved in favor of the buyer - after all, the problem is not his fault.

What mistakes do inexperienced buyers make?

If you see the status “Transportation cancelled,” do not rush to conclusions. Inexperienced buyers begin to open disputes, complain about the seller and lose their money. Let's look at common buyer mistakes.

• Do not open a dispute due to customs problems. The product hasn't even reached this stage, don't let yourself down. The administration will not understand the problem and will close the dispute. Most likely, after this you will not get your money back.
• Don't expect the status to change to shipping. Nothing can be changed here. If you need an item, please complete your purchase again. Don't expect that the problem will be solved without your participation.
• Don't ignore the problem. Transportation is complete, but the order is not closed. Who will be responsible for returning the money spent, if not you. Closing an order without user participation is impossible.

Don't panic and write to the seller. Usually the problem is resolved quickly. The store will offer solutions. Your task is to choose and implement.

What the status does not mean – Transportation canceled

Finding themselves in this situation, many buyers make incorrect conclusions about the reasons for what happened. That is why they are taking the wrong actions to solve the problem of transportation cancellations.

Most often, buyers mistakenly think that the reason for the delivery cancellation was:

1. Problems with customs clearance of parcels. In this case, buyers rush to open a dispute and indicate the reason for the proceedings - “Problems with customs.” In reality, the Transportation canceled status on Aliexpress has nothing to do with passing customs control. Having rushed to open a dispute, the buyer may be faced with the fact that the administration of the trading platform will close it.
2. Problems with the transport service. Some buyers wait until the “Transportation Canceled” status changes to “Returned to Sender” before opening a dispute and starting proceedings with the seller. Unfortunately, this will not happen, and the buyer is wasting his time.
3. Aliexpress order has been cancelled. The cancellation can be attributed to both the seller and the administration of the trading platform. Buyers expect that due to order cancellation, the money for the goods will soon be automatically returned to the account from which the payment was made. However, the “Delivery Canceled” status in parcel tracking does not mean the cancellation of the order itself on AliExpress. It is a mistake to think that the money will be automatically returned without the buyer's intervention.