More and more modern people prefer to make payments using a variety of electronic systems. This is much more convenient than a traditional trip to the bank with its eternal queues. But sometimes, for certain reasons, there is a need to return an electronic payment. The reasons for a return can be very different: sending money to an incorrectly specified account, various cases of fraud, etc. In any case, the consumer is faced with the question of how to return money from a Qiwi wallet.
If you made a mistake with your Qiwi wallet number
Such situations happen, so there is a certain algorithm of actions provided by the electronic system itself. When making a transfer to third-party details, the citizen enters the Qiwi wallet number. If you enter even one number incorrectly, the funds will be sent to the wrong place.
It is impossible to return a Qiwi payment by clicking one button in your personal account; such an option is not provided.
If you made an erroneous transaction, the first thing you need to do is contact the service support team as quickly as possible. This can be done in two ways:
- Call the toll-free hotline 8 800 707-77-59.
- Write a feedback on the Qiwi website.
But it’s better to use a phone call, so communication with support will be faster. The fact is that requests via the site receive a response within 24 hours - this is a waste of time, which in the current situation is extremely undesirable.
Step-by-step instructions for contacting technical support
The easiest way is to contact technical support using the Qiwi hotline number. Over the phone, employees will advise the user on the steps required to return funds from a QIWI wallet. Usually, immediately over the phone, employees clarify the payment information that is indicated on the check, as well as information about the applicant. However, for greater reliability, a scan of the receipt may be required. In this case, it is better to apply for a refund via the Internet.
On the QIWI website, any citizen can submit an application for a refund of the top-up amount, but it is advisable that he has his own account in the system. Registration is not required to fill out the form. You need to go through the branches:
- help (bottom of page);
- contact QIWI support (big link at the top of the page);
- QIWI wallet;
- replenishment of the wallet.
Then, depending on the situation, you can select the “I made a mistake and topped up someone else’s wallet” or “Report fraud” section. In both cases, the user will be presented with a small questionnaire to fill out.
We invite you to read: Beginning and end of the contract term
Attention
All fields marked with an asterisk are required to be filled out. It is also possible to attach an image to the application. The image must be a scan or photograph of the transaction receipt.
If the Qiwi wallet number does not exist
This is an ideal situation. In this case, it will be easier to resolve the issue of how to return money to Qiwi. The fact is that if the number you entered during payment does not exist, the money simply hangs in the system.
If you made a payment via the Internet after authorization on the Qiwi website, you can go to the history and see the payment status. All standard payments have a “Completed” status, but this transaction may have a “Processing” or “Not Completed” status. The system has nowhere to transfer funds; the recipient does not exist.
In this case, through support, you can easily arrange a refund back to your account. Contact the hotline, where specialists will accept the application and, after reviewing it, return the money to the balance of your electronic wallet.
Transfer of a large amount
One of the most common cases of fraud is based on human greed . The owner of the wallet receives a call. An unknown person reports that a large sum will now be transferred to the account of the wallet owner, but to receive funds you need to provide a secret code.
The gullible owner of the wallet transmits the code from SMS and loses the funds in his account. If you read the content of the SMS with the code, then most likely it will be a confirmation code for access to the wallet or confirmation of the transfer from your wallet.
One variation of this method is when an unknown person on the phone introduces himself as a support worker. When you call, the scammer may say that there is a suspicious transaction from your account that needs to be checked. To do this, you need to provide the confirmation code that is about to arrive on your phone.
Additionally, the attacker increases tension in the situation. Emphasizing the importance of the procedure and the limited time, he can say that if this is not done quickly, the funds will be debited from the account and cannot be returned in any way.
A person who is afraid of losing money often loses attention and does not fully read the content of the SMS that comes. Having given the code to the attacker, he loses the contents of his wallet, leaving himself alone with his own gullibility.
To avoid falling for scammers in these cases, there are two rules:
- Never share the SMS code with third parties.
- Read the messages you receive carefully.
If the wrong wallet number exists
In this case, the situation is quite complicated: it is not a fact that you will be able to return the money. If you make an erroneous payment on Qiwi, call support. But, if that Qiwi wallet exists and it is active, then the system does not have the right to withdraw funds already credited.
The fact is that if such a possibility existed, it would lead to a large influx of cancellations of supposedly erroneous transactions. For example, a seller on Avito sells a product remotely, the buyer pays for it by transfer to Qiwi. As a result, after sending the parcel by mail, the buyer would be able to receive the goods and return the money back to his e-wallet, indicating that he allegedly made an erroneous transfer.
Therefore, support will offer only one thing - call the person to whom you sent the money and ask to make a return transfer to you. This is easy to do, since the Qiwi wallet number is the phone number of the user of the electronic system.
But it is not a fact that you will be able to return the money to your Qiwi wallet. The number may not answer or be blocked. Or maybe at the other end of the line they will simply wish you all the best and hang up without contacting you anymore.
Some citizens who are interested in how to return money from a Qiwi wallet if they have made a mistake with the number often hope that the transaction has not yet gone through. In this case, the money has not yet been sent, so it seems like something else can be done. But there is a nuance here - funds are transferred between Qiwi e-wallets instantly. And it doesn’t matter how you perform the operation, through a terminal or through your personal account.
Return an erroneous transfer due to a glitch in the Qiwi system
Qiwi, like any virtual system, can fail at any time. Although the developers do not give up trying to protect their users from this unpleasant fate.
But how can I cancel a qiwi transfer that was made during a system problem?
First of all, you need to check whether there was actually a mistake and the money is gone forever. This can be done on the Qiwi website, in the “Payments” section, it indicates the payment status.
You can also obtain detailed information about processing funds from the support service.
If the operation is not found for some reason , then you do not immediately need to look for payment cancellation. Sometimes you need to wait, as some providers take a little time to credit the money to the user's wallet after payment.
Note ! Even if you accidentally sent money to the wrong place, you can always make a refund, and therefore you should not panic ahead of time.
How to get money back from a scammer’s Qiwi wallet?
Unfortunately, most often the question of how to cancel a transfer to a Qiwi wallet is asked by citizens who have encountered scammers. People pursuing criminal goals typically choose this electronic system to defraud people of money.
The fact is that the Qiwi system is far from perfect in terms of security and personal identification. There is nothing difficult about creating an electronic wallet using non-existent data or the data of another person, for example, using a found passport or a photocopy of it.
Fraudsters create such an account in the system and use their schemes to defraud citizens of money. What types of online fraud schemes are commonly used:
- sale of goods on online platforms such as Avito or Yula. The product is sold with prepayment on Qiwi. After receiving the money, the “seller” disappears;
- mailing about the alleged receipt of some kind of winnings, for the release of which you need to pay a certain fee;
- letters from friends on social networks asking to borrow money. Usually we are talking about hacked accounts, scammers asking for money.
We can talk not only about the Qiwi wallet, but also about the card linked to the account. So even transferring funds to cards is unsafe.
Lottery
There are times when wallet owners receive a call from a certain company that is conducting a draw for money, a car, a refrigerator and other valuables. The attackers say that you are a winner and have won a large sum . The money will be credited to your account after you confirm your identity. To do this, you need to provide your full name, as well as the confirmation code from SMS.
Your full name is a formality invented to make you believe in the procedure, but the code from the SMS is a confirmation of the transfer of money from your account.
If you have not participated in the sweepstakes, you should not believe such calls . And if you did participate, no one will ask you for any confirmation over the phone. Winnings are awarded in person and only upon presentation of a passport.
Algorithm of actions
How to get money back from Qiwi if you cheated, if the recipient of the shipment turned out to be a fraudster? Unfortunately, here too it is better not to count on a quick refund from the beginning. And in general, it’s not a fact that something will be done.
The first thing you need to do is contact support and describe the situation. They will not be able to return the money; this is not provided for by the rules of the system. But it is important that support will take action and the attacker’s account will be blocked.
Usually, scammers immediately withdraw money from the system, so by the time they are blocked, their account balance is zero.
If a payment via Qiwi is sent to scammers and the damage is serious, then you need to contact the law enforcement authorities at your place of residence. There you write a statement, attaching evidence: screenshots of correspondence with scammers, an electronic or paper receipt for the transfer.
But it’s better not to hope for a refund in the first place. The police will actively work with the complaint if fraud with the specified wallet is widespread. If this is a one-time “action” or the damage is insignificant, do not count too much on the activity of the police.
If you are thinking about how to get your money back from Qiwi if you made the wrong number, can you also contact the police for this, then the answer will be negative. There is no crime here, you yourself made a mistake, so it is simply impossible to open a case.
Subtleties of return
There is no clear solution to the dilemma of how to cancel a payment in a Qiwi wallet. The decision is made individually, taking into account the situation that occurred. If the fault for an incorrect transfer lies with the sender, it is almost impossible to cancel the transaction using the support team. Reliance on the honesty of the other party and its willingness to return the money received to the owner. Technical support workers help to cope with the situation and cancel the transfer when sending money to a non-existent account.
The likelihood of returning funds that are in the hands of criminals is minimal. Much depends on the efficiency of the victim and the literacy of the criminal. The easiest way is to cancel the transaction and return the funds if the QIWI terminal or wallet malfunctions. It is important not to fuss and quickly take steps to fix the problem.
If Qiwi sent money to the wrong place
The operator sends the funds to where you sent them. It is you who write the addressee, so the mistakes are your own fault. If you made a mistake and entered the wrong phone number, the wrong card, the wrong bank account details or payment receipts, then you need to deal not with Qiwi, but with the person to whom you sent the transfer. Refunds to a Qiwi wallet or in cash are possible only after the investigation.
If Qiwi takes a long time to process the payment, then there is nothing wrong with that. Standard operations are completed within three days. You can track the transaction status in your personal account if the Qiwi payment was sent from there.
about the author
Irina Rusanova - higher education at the International East European University in the direction of "Banking". Graduated with honors from the Russian Economic Institute named after G.V. Plekhanov with a major in Finance and Credit. Ten years of experience in leading Russian banks: Alfa-Bank, Renaissance Credit, Home Credit Bank, Delta Credit, ATB, Svyaznoy (closed). He is an analyst and expert of the Brobank service on banking and financial stability. [email protected]
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Difficulties and solutions
Experts recommend following these rules:
- before sending money to Qiwi, it is important to review the details again and make sure there are no errors;
- transactions that raise suspicions should be further verified;
- It is prohibited to throw away a check until the money is credited and the transfer is confirmed;
- you should not panic and rush to make decisions, because some operations can be canceled;
- authorities cannot be left in the dark;
- The sooner an error is noticed, the easier it is to solve the problem.
There is no insurance against difficulties when conducting transactions at Qiwi EPS. Knowing how to cancel a payment made and get the funds back helps you feel more confident in the current circumstances and make the right decisions.
Comments: 50
Your comment (question) If you have questions about this article, you can tell us. Our team consists of only experienced experts and specialists with specialized education. We will try to help you in this topic:
Author of the article Irina Rusanova
Consultant, author Popovich Anna
Financial author Olga Pikhotskaya
- Rope
04/11/2021 at 16:36 Hello, 04/08/2021, 15:45:13 sec. Receipt 2001. I mistakenly sent the amount of 500 tenge to this number. Transaction code 5133***. Phone number/account where the amount 70*** was credited. Please return the amount to this number: 74*** Tele2. The check is in hand!
Reply ↓ Olga Pikhotskaya
04/11/2021 at 16:40Kanat, good afternoon. You need to contact QIWI support by number, or write to
Reply ↓
03/16/2021 at 04:12
I can’t return the money I donated through a Qiwi wallet in Garena Shep to others by accident
Reply ↓
03/11/2021 at 23:02
Hello, I fell for scammers, I have all the transaction numbers, is it possible to get the money back, I don’t know where else to turn?
Reply ↓
- Anna Popovich
03/11/2021 at 23:30
Dear Victoria, the issue of returning funds depends on the situation; if you voluntarily transferred funds in favor of third parties, then this will be problematic. In this case, you will need to contact the police with a corresponding statement.
Reply ↓
03/05/2021 at 18:11
I put my wallet on Qiwi and it still hasn’t arrived, tech support doesn’t answer what to do
Reply ↓
- Anna Popovich
03/05/2021 at 18:21
Dear Ruslan, how long ago did you top up your wallet and how? Sometimes, due to technical reasons, enrollment may take up to three days.
Reply ↓
02/13/2021 at 00:50
Hello, I sent money to the wrong place by mistake.
Reply ↓
02/12/2021 at 18:44
I ordered and paid for the goods in the Ukrainian online store from my Qiwi wallet to their Qiwi wallet. The order was not sent, they did not respond to requests.
Reply ↓
02/02/2021 at 00:51
Hello, but the operator tells me that I should contact you
Reply ↓
- Anna Popovich
02.02.2021 at 01:57
Dear Olya, the Brobank.ru service is not a partner organization of the Qiwi wallet, the operator could not recommend that you contact us for advice. Please clarify what exactly the operator told you.
Reply ↓
01/18/2021 at 12:20
I live in Kazakhstan. I was deceived by scammers for 210 thousand tenge. I transferred it to Russia. A month has passed. I took it 4 times. How can I return it?
Reply ↓
01/18/2021 at 12:16
I live in Kazakhstan. I was deceived by scammers for 210 thousand tenge. I transferred it to Russia. A month has passed. I took it 4 times, how can I return it?
Reply ↓
- Anna Popovich
01/18/2021 at 12:52
Dear client, if you have become a victim of a fraudulent scheme, then you need to contact law enforcement agencies.
Reply ↓
01/08/2021 at 13:06
Hello, I transferred money from an exmo wallet to qiwi, I indicated a phone number starting from 8, i.e. 8,919….. .., but the money never arrived in the Qiwi wallet, will the money come or was there an error? Can they be returned in case of an error?
Reply ↓
- Anna Popovich
01/09/2021 at 15:07
Dear Anastasia, we recommend that you contact the EKSMO and Qiwi wallet support service.
Reply ↓
12/27/2020 at 20:27
Hello, I paid for the goods through a Qiwi wallet. In the end it turned out to be scammers, if possible, please help me get the money back.
Reply ↓
12/15/2020 at 18:05
Hello. I came across scammers. We urgently need to return the money back. There is evidence of correspondence
Reply ↓
12/15/2020 at 15:32
I paid for Tricolor services, the money was spent through a qiwi wallet, but the payment was not received. What to do?
Reply ↓
- Anna Popovich
12/15/2020 at 16:04
Dear Elena, you need to contact a company specialist using a single multi-channel number of the Qiwi Walet help desk -.
Reply ↓
12/11/2020 at 18:35
how to return money from a Qiwi wallet if there are documents for transactions through a transit terminal and scammers are calling from federal numbers of special services
Reply ↓
- Anna Popovich
12.12.2020 at 15:12
Dear Sergey, we recommend that you contact the QIWI support hotline.
Reply ↓
11/13/2020 at 10:17
SCAM 100%
Reply ↓
09/11/2020 at 14:23
If I sent it to the wrong number, how can I get my money back from Qiwi?
Reply ↓
- Anna Popovich
09/11/2020 at 14:36
Dear Ekaterina, refund operations for erroneous transactions are resolved exclusively with the participation of the QIWI support service by phone.
Reply ↓
09.10.2020 at 14:53
Hello. I made the wrong number, the money is stuck, how can I get it from Qiwi now?
Reply ↓
- Anna Popovich
09.10.2020 at 14:59
Dear Ekaterina, issues of errors when making a payment can only be resolved at the QIWI customer support center by calling 8 800 707-77-59.
Reply ↓
08/14/2020 at 22:05
Hello. I was scammed out of money like the last loser. I urgently needed money to help one good person with a hospital. And a site came to hand with reviews saying that by investing money in three to six hours you will get more. I fell for it, transferred 1300 rubles, then they asked me to pay a commission in the amount of 2249.89, I paid 2250, as Nikita wrote, I need to pay the amount of 2249.89, but my amount does not go through and will be returned to me later with the winnings. And six hours later he writes that I won 50 thousand rubles, but I need to pay a commission of 13 percent; I paid 6500, and when at eight in the evening the money was supposed to arrive on my card, Nikita writes that the account was frozen and I have to wait. What will they pay me with compensation? But 8 days have passed, there is no money, Nikita appears on the site but does not write anything. His details: MAP: 4890 4943 5251 4608
(VYLEGZHANIN Nikita ALEKSANDROVICH). Tell me what to do
Reply ↓
08/08/2020 at 01:45
We introduced ourselves to the company SDEK and wanted to send the phone, in the end I gave them 750 rubles and then another 500 allegedly for transporting the phone from another city and the next day they simply stopped answering both calls and messages
Reply ↓
08/03/2020 at 00:11
We bought an electronic ticket through the application, the money was debited to qiwi, the SMS about the debit came twice, but there was no SMS about the purchase of the ticket. How to return the amount?
Reply ↓
- Anna Popovich
08/03/2020 at 09:51
Dear Alevtina, be sure to call the bank’s toll-free hotline. Bank specialists will explain in detail how to write a claim and application for a refund and, if necessary, send a form.
Reply ↓
07/16/2020 at 21:19
Hello! I transferred money from Qiwi to a Qiwi wallet, the history shows that the money was successfully credited, but the recipient does not have it in his account, what should I do in this situation?
Reply ↓
- Anna Popovich
07/17/2020 at 15:59
Dear customer, we recommend you wait a while. Such operations are not always carried out promptly. If the money does not arrive in your account within 24 hours, write to the bank support service.
Reply ↓
07/05/2020 at 14:12
I transferred money through the terminal to a Qiwi wallet for documents, and everyone is out of the network’s access zone! The amount is 12 thousand rubles, this is not small at all! What to do now, the support service told me to call him and there is a subscriber, what should I do?
Reply ↓
- Anna Popovich
07/05/2020 at 14:38
Dear Marina, if you have reason to suspect that you have been subjected to fraudulent activity, then you need to: - report the situation via the feedback form on the QIWI website; — submit an application to law enforcement agencies (on the website of the Ministry of Internal Affairs online or in any branch); — receive a coupon notification of acceptance of the application. In this case, QIWI will take measures to return the funds.
Reply ↓
Inessa
05/03/2021 at 17:09
I also trusted scammers. I notified the kiwi about this, contacted the police, opened a criminal case, gave me a ticket, and sent a screenshot of the ticket to the kiwi. At least they would answer for the sake of decency.
Reply ↓
Anna Popovich
05/03/2021 at 18:47
Dear Inessa, from the Brobank.ru service we can only wish you good luck and that the situation turns out in your favor. If you have questions, ask us - we will answer in as much detail as possible.
Reply ↓
05/29/2020 at 23:08
You will never get your money back! Deceivers and swindlers! You will be punished by God for deceiving clients whom you defrauded; you write off money from accounts and don’t even send checks via SMS. It’s useless to talk to you on the phone. You refer to the fact that there was no write-off, but in fact you are stealing money!
Reply ↓
04/17/2020 at 02:43
Hello! They transferred the payment to me via QIWI, but they missed one digit, i.e. the wallet does not exist. And the one who transferred the payment status is “completed”, how can I return the money?
Reply ↓
- Anna Popovich
04/17/2020 at 13:43
Dear Lyudmila, you need to contact QIWI customer support by phone, report the current situation and discuss the procedure for canceling a payment using incorrect details.
Reply ↓
04/13/2020 at 18:45
Today my daughter was deceived for 15 thousand and asked to put it on qiwi. How can I get it back?
Reply ↓
- Anna Popovich
04/14/2020 at 15:54
Dear Indira, if you deposited money from a card, you need to contact the bank, provide transaction data, fill out the appropriate application and wait for the specified information to be verified. If the money was transferred in another way, then the facts of such fraud must be recorded when contacting the police.
Reply ↓
Nina Timofeevna
05.29.2020 at 23:19
I have already contacted the police about the theft of money from a Visa card on May 8 of this year.. Get it on your head. Isn’t it burning on your head yet? You have thieves in your fucking bank. Figure it out.
Reply ↓
06/24/2020 at 14:52
Have you figured it out, if so, please write, I was also defrauded for 9 tons, I paid for my Qiwi wallet in cash, the person disappeared and did not send the parcel
Reply ↓
04/02/2020 at 21:22
How can I explain that when transferring through a Qiwi wallet, you indicate your bank card number, but after the transfer, a completely different number is indicated on the receipt.
Reply ↓
- Anna Popovich
04/03/2020 at 01:01
Dear Ruslan, this question needs to be clarified with a Qiwi service specialist by phone.
Reply ↓
Andrey
04/23/2021 at 18:24
The scammers deceived me by asking to transfer money from the card to a Qiwi wallet under the pretext that they would help transfer money from the border to the Russian Federation to an account.
Reply ↓
Anna Popovich
04/25/2021 at 00:29
Dear Andrey, urgently contact the bank and explain the situation.
Reply ↓
Sabina
05.26.2021 at 14:22
4890494727494262 Semyonov Oleg I sent him money for delivery of equipment, well, no equipment was delivered, how can I get my money back? I sent 44990 tenge
05/26/2021 at 16:49
Dear Sabina, if fraudulent actions have been committed against you, you must contact law enforcement agencies, attaching proof of such actions to your application.
Frequent errors when making payments
Depending on the circumstances of sending the payment, the reasons for the error and the recipient to whom the funds were sent by mistake, the course of action will vary. The modern transfer system assumes the possibility of settlements with both individuals and organizations. At the same time, in the completed payment order form, the details of an individual indicate his phone number or the recipient’s account, and when paying for services or goods of an organization, enter its name. The most common confusion is in the rules for filling out the form when indicating the account number.
If the payment was mistakenly sent to a friend, it will hardly be difficult to cancel the Qiwi payment - just ask the recipient to return the funds received. Difficulties arise when the payment goes to a completely stranger or organization. Here you will need to have sufficient information about the payment made, which will help confirm the fact of sending and the amount. When making a transfer online, you need to enter the transactions section as quickly as possible and check where the money was sent.
The main reasons for incorrect listing include:
- transfer to a stranger due to incorrect entry of details;
- transfer due to the work of fraudsters;
- failure when making a transfer through the terminal;
- failures in the online service.
Payment to organization
The simplest case of a return is a transfer to an incorrectly specified company. If an organization values its business reputation, it will take measures to return erroneously paid amounts. It is enough to contact the representative of the company responsible for analyzing claims and report the circumstances of the case. Since wire transfers are likely tracked on the organization's website, there is a high chance of a quick refund.
There are situations when there is no information about the recipient in the transactions section. The reason may be the fact that the funds went to the account of an organization that gained access to the system using a free domain. There is a risk that the transfer was made to an unscrupulous organization that does not intend to return the funds it has already received.
Returning an erroneous payment to a stranger
If a payment was accidentally sent to a stranger, getting the funds back is much more difficult. You will need to know information about the recipient: his last name, first name, registration address, information about the payment system user.
The scheme on how to cancel a Qiwi money transfer is as follows:
- Clarify the details of the counterparty using the information provided in the transactions section. If a person has a certificate and has passed verification on the site, it will not be difficult to find out his data.
- Using the contact information received, you need to contact the payee and request a refund.
- If the recipient refuses to make a return, you should file a complaint with the police.
Due to the fact that the transfer was carried out in accordance with the rules of the system, there is no point in contacting the Qiwi technical support service - the sender has no way to prove that the payment was made by mistake.
Terminal error
In some cases, the Qiwi transfer goes in the wrong direction while using the terminal. The following actions should be taken immediately:
- The receipt received when making the transfer reflects the telephone number belonging to the company responsible for servicing the terminal.
- Contact the operator using the phone number from the receipt and provide all known information about the transfer made: recipient’s wallet, date and time of transfer, size, terminal location address.
- Together with the operator, determine the measures that will be required to obtain a refund.
Translation system failure
They do the same during a failure in the system itself. Even if the transfer details were filled out correctly, the payment was never received to the correct account. The basis for reviewing the claim will be a scanned copy of the receipt sent to online technical support.
The appeal must be accompanied by a letter explaining the nature of the claim. After reviewing the application, the funds will either be returned, or the operator will contact the user to agree on further actions for the return.
