How to return shoes to Kari under warranty: conditions, warranty periods

Shoes don't fit? By law you can return it!

The content of the article

Shoes don't fit? By law, you can return it! When returning to a store that for some reason did not suit you, you can allocate two time intervals. Each of them provides certain algorithms of action.

The period from purchase to return does not exceed two weeks

Possible reasons for returning shoes to the store during this period include the fact that they did not suit the color, size, shape, and so on. The seller has no right to refuse to accept your purchase back.

The period from purchase to return is more than two weeks, but within the warranty period

What does the buyer have the right to when returning?

The procedure for returning shoes to a store according to the law

Even when purchasing these shoes in the store, we immediately noticed that the soles were very thin, but the seller assured us that the shoes in Kari stores were of very high quality and there would be no problems with the soles. The sole is 1mm thick at the toe and feels like it's made of soft rubber. Clean the contaminated surface with a damp, then dry cloth. Apply a special care product for patent leather shoes to protect the polish surface from drying out, then polish with a special cloth.

I simply don’t believe that lawyers will give out such nonsense in writing. Let's ask the author to post a photo of the lawyers' official response. Then it will be possible to give advice.

Usually stores do the examination themselves, but in order to avoid a scandal they give away the money. I wrote a letter to Contact, describing the problem and taking on responsibilities and asking for a refund, to which I received an answer.

If a product is found to be of inadequate quality and is under warranty, it must be exchanged in the store.

The Federal Law “On the Protection of Consumer Rights” does not provide a separate guarantee for shoes, but according to general rules, you can return a product within two weeks after purchase if it does not suit the color, size or other characteristics.

The seller refused to refund the money for the shoes. Having said that she did not see any visible reasons for the defect in the shoes, I suggested that she put on her shoes and walk around the room and listen to the creaking of the shoes.

If there is an industrial defect, it can be replaced within the warranty period. It can range from thirty to ninety days, depending on the model.

Review: Kari store chain - How I returned a product in the Kari store

Thank you for such a detailed review.

The point is that it is worth distinguishing between two promotions: 1) exchange without problems.

From the date of purchase, kari stores provide each client with 60 days for an exchange if, for some reason, after purchase it does not fit.

At the same time, only shoes of proper quality will be accepted if there are no signs of wear. 2) increased warranty for all shoes.

Within 60 days, if our customers encounter a defect, which is rare, but it happens, you can exchange/return money for goods of poor quality.

Warranty conditions for shoes in Kari

In the stores of the Kari retail chain, there are general rules that, if followed, will allow you to exchange or return shoes purchased here. They are established by law.

READ Procedure for joining the Tax program, ways to get discounts at Yulmart

Within two weeks from the date of purchase, the client can return under warranty shoes that he has never worn, that is, not used at all. In such a situation, a refund of the money paid will be made without problems.

The Kari retail chain is completely confident that all products presented in stores are of high quality. For this reason, it offers its customers a warranty of ninety days from the date of purchase. This is twice as long as the one officially established by Russian legislation.

The guarantee period allowing you to return bags and other accessories sold in Kari is thirty days.

Within the prescribed period, if the buyer has identified a defect or some kind of defect, he has the right to return the purchased shoes or accessory to Kari or exchange for a similar one.

If the consumer properties of the shoes purchased in Kari are completely intact, they can also be returned within ninety days.

We return an unsuccessful or useless purchase: returning shoes to various stores

Dear friends, if you have any difficulties then this article will definitely be useful to you.

There can be many reasons for a return: wrong color, style or poor quality.

You shouldn’t be upset or try to come to terms with the fact that you spent money uselessly , and an unsuccessful purchase will gather dust in the closet, and you will never wear it.

Fortunately, in Russian legislation there are many cases when legally demand a refund or exchange.

How to return shoes to Kari under warranty: conditions, warranty periods

There are many reasons for returning a purchased product: unsuitable color, style, not very high quality. You shouldn’t try to come to terms with wasting money and leaving unnecessary things gathering dust in the closet. This article will tell you how to return purchased shoes to Kari under warranty, as well as what conditions will have to be met.

General rules for returning shoes valid in the Russian Federation

In what cases will it be possible to return shoes to most stores operating in Russia, according to the current conditions for returning goods:

if the client bought high-quality shoes without flaws, he can return them or exchange them at the time of contact;
shoes should not be used, their presentation is completely preserved;
when the product was sold at a discount, but not because it was defective, a return or exchange is also possible;
the warranty for purchased shoes begins to apply from the beginning of a specific season;
You can return the shoes with a receipt;
If the buyer does not have a receipt from the store, he can bring other evidence to confirm that the products were purchased there.

If you purchase a defective product, you can also request a refund of the money spent. Perhaps the store will offer the buyer compensation for repairs or a discount when the latter still wants to keep the item.

Important! To return goods to Kari, you need to come to the store where the purchase was made and bring your passport with you. If it was paid with a bank card, the funds will be transferred back within two days

When payment was made in cash, it is collected at the point of sale within the same time.

Warranty conditions for shoes in Kari

In the stores of the Kari retail chain, there are general rules that, if followed, will allow you to exchange or return shoes purchased here. They are established by law.

How to return bed linen to the store

The guarantee period allowing you to return bags and other accessories sold in Kari is thirty days.

If the consumer properties of the shoes purchased in Kari are completely intact, they can also be returned within ninety days.

Instructions for returning goods

The process of returning goods to Kari includes several steps:

Negotiations with a consultant or other authorized person.

Most cases when it is necessary to return shoes to Kari are resolved at this stage. Only a verbal request from the client is required.

Many consultants have a sufficient degree of customer focus to check the products brought and even immediately return the money (if the purchase was paid in cash).

Submitting a claim for refusal to comply with the terms of the guarantee, contract and return payment.

When a seller in Kari states that they do not intend to refund the customer's money, a claim should be prepared and filed. This must be done competently from a legal point of view.

Statute of limitations on time off: how long can you use your well-deserved days off?

According to the law, for failure to comply with the voluntary procedure for satisfying consumer claims, companies pay a fine of 50% of the prescribed amount.

Return of shoes. If the organization refuses to comply with the terms of the agreement, it may require the buyer to return the products. The costs of this procedure are also borne by the company itself.
Receiving funds.

The period allotted for a refund takes about two days when everything is in order, and about ten when the buyer had to file a claim.

From the refunded amount, Kari does not have the right to withhold the amount by which the price of the product could have decreased after it visited the client.

In some cases, the buyer has the right to demand compensation for the difference between the value of the item on the day of purchase and at the time when he wished to return it.

Is it possible?

If the shoes you purchased are of high quality , you will be able to make an exchange or return on the day of your request.
Shoes must be unworn and in their original condition.
a discount was made on shoes when purchasing not due to defects, then exchange and return are also possible.
The warranty period for purchased shoes is calculated from the beginning of the season .
In the absence of a receipt, you can provide other evidence that these shoes were purchased in this particular store (find out in more detail about whether shoes can be returned without a receipt and box, and within what time frame, here).

If a consumer product is defective , you can also demand money for the purchased product or its exchange. An option for compensation for repairs or a discount is possible if you want to keep .

To return the goods, you need to contact the store where the shoes were purchased with your passport a card as payment , the money will arrive on your card within two business days. If you paid in cash , then you can pick up the money at the store also after three working days.

If the purchase of shoes was using a card

Attention: In this store, depending on the shoe model, it can last from three to six months.

In what cases will it be possible to return shoes to most stores operating in Russia, according to the current conditions for returning goods:

if the client bought high-quality shoes without flaws, he can return them or exchange them at the time of contact;
shoes should not be used, their presentation is completely preserved;
when the product was sold at a discount, but not because it was defective, a return or exchange is also possible;
the warranty for purchased shoes begins to apply from the beginning of a specific season;
You can return the shoes with a receipt;
If the buyer does not have a receipt from the store, he can bring other evidence to confirm that the products were purchased there.

We asked to accept a written complaint and shoes, at first they did not even want to do this, but when we said that we would complain to Rospotrebnadzor, the store administrator agreed to accept the complaint and shoes. They said they would call within 10 days. It turned out that we were left without shoes and without money.

Rules

Let's look at the special rules that apply to the most popular shoe stores.

Center shoes

In some cases, it is possible to conduct an examination. If during the examination the defect is not identified, or it is determined that it arose due to careless operation by the buyer, then exchange and return will be refused.

In addition, the buyer will have to reimburse the cost of the examination. If the shoes do not suit you in color or size, then an exchange is possible only if the shoes are unworn . Exchanges are made within two weeks from the date of purchase. Shoes purchased through promotions and discounts are subject to return and exchange.

Kari stores have uniform exchange and return rules established by law.

Within 14 days from the date of purchase, you can return goods that have not been used. In this case, a refund will be made.

Kari is confident in the quality of its products and therefore offers customers a 60-day warranty on shoes - this figure is twice as long as the period required by law.

The warranty period for bags is 30 days from the date of purchase . During the specified period, if a defect is detected, you can return the product or exchange it. In addition, the Kari store chain offers its customers to exchange shoes of good quality within 60 days from the date of purchase, provided that the shoes have not been used and their consumer properties are preserved .

Respect

In this store you can demand money or an exchange and it simply does not suit you in any way. In this case, it is very important that all company tags and labels are present, and the packaging is preserved without signs of damage.

If all conditions are met, the buyer will be refunded within 10 working days . If there is a defect or defect from the manufacturer, you can exchange or return the shoes within thirty days from the date of purchase (read more about how to make a claim and return low-quality shoes to the store here).

If you used a bank card , the money will be returned to your personal account. To make a return, you will need to fill out an application. When purchasing shoes through the online store of this network, if an industrial defect is confirmed, all costs associated with shipping the goods will be reimbursed to you.

Rendezvous

Exchanges and returns in this store are carried out on the general basis established by law. To make an exchange or return, contact the store with your passport, receipt and intact packaging. Fill out the application .

The time frame within which free warranty repairs is set by the store management and depends on the amount on your bonus card. Currently, it is possible to use the free warranty repair service for a period of two to five years from the date of purchase.

Sportmaster

If for a number of reasons the product purchased in the Sportmaster chain of stores is not suitable , then you have the right to demand a refund for the purchase or exchange it within 2 weeks from the date of purchase.

In this case, the product must be without traces of use .

A refund or exchange if the product does not match the desired color or style is made on the basis of a return application, which must be submitted within two weeks from the date of purchase of the product.

If during operation you discover that the product has an industrial defect , then a return or exchange is possible during the warranty period. To make a return, contact the store where you purchased the product. Provide a receipt and packaging with the goods. Complete the return application

Marco

This brand is the leader in shoe production in the Republic of Belarus. If there are no signs of use , if the shoes simply did not suit you according to some parameters, you can demand a refund or exchange them within two weeks.

Megatop

A well-known chain of stores in the Republic of Belarus. You can return the money or exchange your purchase under the current legislation . If the shoes are of high quality, but simply do not suit you, then you have two weeks during which you can make a return or exchange.

If there is an industrial defect, it can be replaced within the warranty period . It can range from thirty to ninety days, depending on the model. Options for returning and exchanging purchases purchased during various promotions are considered individually.

Contact the store with your passport , shoes, complete packaging and a receipt for this everyday product.

Write return request

As can be seen from the article, in the most popular shoe stores, the conditions for return and exchange are almost the same , and are drawn up in accordance with current legislation.

An application for a refund or exchange can be written in free form, or according to a sample proposed by the store administration. The statement should indicate the date the purchase was made, the reason why you want to cancel it, as well as the conditions for terminating the transaction .

How many days is the warranty for Kari shoes?

According to Russian legislation, the return period is 14 days. Kari shoes and boots can be given away or exchanged within 90 days from the date of purchase. The company provides a guarantee for its products for a period of three months. It is allowed to return even worn products that were found to be defective during use. If all formalities are met, the pair will be exchanged or refunded in money.

Expert opinion

Anna Fedorova

Lawyer-consultant

Ask me a question

The client can return shoes or boots that do not fit for various reasons (size, color, style) not within 14 days, but within 3 months. Kari extended the terms specifically for his customers.

For related products: bags, leather goods, slippers, a warranty period of 30 days is established. During this period, the consumer can make an exchange or return the purchase.

The warranty period for Kari shoes is 90 days.

How to open a dispute on eBay: step-by-step instructions and buyer tips

The right of eBay administration to make final decisions on disputes.
eBay may provide personal and contact information to one party to a dispute or to the other.
The administration can help negotiate if the buyer and seller speak different languages.
The site can independently open a dispute and resolve it on behalf of the buyer.
The Buyer Protection Program does not provide any warranty for the purchased product.
Items shipped through the Global Shipping Program also participate in the protection program.
The site administration can independently correct errors by crediting or debiting funds if errors occurred during the return.

When the seller does not respond or the buyer is not satisfied with his actions, he has the right to turn the dispute into a complaint. In this case, the site itself will make a decision on a specific situation. How would this happen? The eBay administration will conduct a kind of investigation in which the main evidence will be the information provided by the seller and buyer.

They will check to see if there is written confirmation of delivery signed by the buyer. True, it is requested only if the product costs more than $750.

The seller must accept the goods at the address indicated in the description.
The item is returned in the same condition as received.
If the return postal costs are not covered by the terms and conditions, the buyer must pay for them himself. In certain situations, the site itself may pay for the refund. When the purchase price exceeds $750, returns can only be issued with written confirmation of receipt. This means that the seller is required to sign the courier's invoice.
Customs duties are paid out of the seller's pocket.

If the buyer is dissatisfied with the results of the dispute, he will look for ways to solve the problem. All you have to do is type in the search engine “How to open a dispute if the protection has expired? and the first search result will be an offer to issue a chargeback. You need to contact the bank that issued your card and fill out an application.

It will be considered by a special department within 30-50 days, after which a decision will be made.

eBay Dispute: Basic Concepts and Recommendations

If the Seller sent the goods in a way that allows for tracking the delivery progress via the Internet and provided a current tracking number, then it is almost useless to open a Dispute - it will most likely be resolved not in your favor. The exception is when the tracking number shows that the item was returned to the sender, sent to another country (the Seller made a mistake with the address) or the shipping date does not match (the Seller gave the wrong parcel number).

The dispute mechanism is as simple as possible. If a buyer has a problem, he first of all contacts the seller, explaining the situation, and tries to resolve the issue without involving the eBay administration. If a peaceful dialogue does not work out, or the seller openly ignores the buyer’s arguments, then you should contact the eBay Resolution Center and open a dispute on a particular lot, indicating the reason. eBay always strives to develop some kind of compromise position so that both parties are as satisfied as possible.

Therefore, they propose to discuss the current situation again and come to a common denominator. If nothing meaningful comes out of the correspondence between the buyer and the seller, then the dispute can be turned into a claim, and eBay acts as a judge, as a third party, independently evaluating all the facts. It is important to understand that international delivery is unpredictable, and delivery times can be delayed by more than a month. Carefully read the section “delivery of the product you have chosen.

But you don’t need to trust the numbers listed there 100%. It is better to look for reliable information on the Internet about average delivery times. Many users have already ordered items on eBay more than once, so they are happy to share their knowledge about the timing.

So, you have already become familiar with the main points of the buyer rights protection system on eBay, and yet you have decided to open a dispute in order to get your money back. Once again, weigh the pros and cons, because a dispute is a serious dispute during which a certain amount of money is blocked in the seller’s account. Many eBay users open groundless disputes, risking a fine or losing their account altogether.

A dispute on eBay should be opened only if you are really sure that your rights have been violated, and you can fully justify it.

How to get your money back - opening a dispute on eBay

Depending on whether the seller provided you with a tracking number, you will be shown information on the current status of the tracking process for your shipment. Of course, tracking will be done using standard package tracking tools on eBay , but you can still get some information from this. Review the information provided and click the Open a case button. If the seller does not want to independently return the money paid to you or does not respond to your messages at all, then you will have to open a Dispute. A dispute (Case, if the Russian language is selected in your eBay , this concept is designated as Case) is a kind of online dispute between a seller and a buyer.

The difference between this communication and regular correspondence via eBay or regular email is that these messages are logged by eBay . And if the seller and buyer do not make a decision that suits both sides of the conflict, then, at the buyer’s request, eBay , who will finally and irrevocably solve this problem. After this, you need to indicate the type of problem that you have with this product: I didn’t receive my item, I received the item, but it does not match its description (Ireceived an item that wasn't as described), I want to cancel a purchase, I want to return this item. Since in this example, we are considering the case of opening a dispute due to non-receipt of the goods, you must select I didn’t receive my item (I didn’t receive my item) After this, you need to find the product, in relation to you need to open a dispute to resolve any of problems.

If the product for which you wanted to open a dispute is displayed in the list of available products for opening a dispute, then you need to select it using the radio point; if not, then use the search bar and the Find product button. Once the required product is selected, click the Continue button .

Open a dispute on eBay and return the money

So, after the purchase I send him an invoice for payment for 2 lots. There is no message in the mail from the intermediary that the lots have been paid, the status of sold lots does not change - there is no payment icon. Day.

Another. Three days have passed. Then I wrote him several letters. I wrote through eBay’s message and directly to his e-mail.

In clear text in Russian - that if it’s difficult and you don’t know how to pay, you can do it through WebMoney, and through Contact, Migom, Yandex. Money, or even transfer money by postal order to pay for purchases. Nope, silence... Complete ignore.

So another week flew by. I have always said and will repeat now: if you want to know exactly how the eBay auction itself interprets this or that, look at the original source. Where can I open a dispute?

As always: section Help - Disputes with other eBay Members - What to Do in our case. You can view this page in translation. Machine translation, but still - if at all, as they say, not in the tooth As soon as this reminder appeared, I wrote to the seller. And he told me: the parcel has returned, give me the correct address. I give him the correct address.

Two pictures: one of them is from a year ago, one of those that I sent in hot pursuit after a suspend to eBay support, with a purchase against the background of a package with an address and a date stamp; the second is from today, also against the background of the parcel with the address side and with the date according to the postmark. There is no difference in the addresses, it is the same for me. And I write to him: I hope you understand that if I do not receive my purchases from you before the deadline specified in these reminders - I also attached this picture above to the letter to him - I will be forced to open a dispute. He told me: as an option, I can return your money for these purchases.

No, I answer, I need my purchases. And please try to meet the delivery deadline before this deadline. He answers after this: I sent your purchases again at my own expense, but the mail is to blame.

For as many as five years - but you must also sell it on eBay, for purchases here. I took a screenshot of a letter from eBay in the same 2015 after the dispute was closed with a decision in my favor. For two purchases I never received at all - in total, in my practice this happened literally three times over several years. At the same time, according to the coupon: the purchase must be no less than this amount - if it is more, the missing amount will be taken from the card, and if it is less, then your balance will be burned, lost...

Dispute (dispute) on eBay

If a compromise is not found, then we transfer the dispute to a claim and wait for eBay’s decision. If the evidence is strong, the auction administration will definitely take your side in solving the problem. But still, as a rule, the costs of returning the goods fall on the shoulders of the buyer.

In rare cases, eBay may reimburse up to $10 with a coupon. So whether to send the goods back or not is up to you. Please take the time to read the product description carefully again.

Decide whether your claims are justified and if the product really differs from the description or you were sent a different product, or it arrived in a non-working or damaged state, then it is worth opening a dispute for this very reason. It is the seller's direct responsibility to properly pack the goods before shipping so that they are not damaged in transit. If the eBay administration is on your side, it will provide you with data on sending the goods, the seller’s address, and will decide to return the goods and provide a tracking number ( tracking -number ) in order to confirm the return of the goods. Typically, this procedure takes 5 days. You must meet this deadline, otherwise the dispute will be closed and you will not receive anything.

The general recommendation on this issue will be this: it is better to open disputes regarding non-receipt of goods in PayPal, but disputes regarding non-conformity of goods - on eBay. Let's explain why this is so. Firstly, if you have not received the goods, then it is logical that you want to get a refund. PayPal as a payment system is primarily responsible for this issue. She insures any payments and therefore she can make a refund in any case, even if the seller has an empty account.

And this refund will be in cash, and not with a coupon, as is possible on eBay. Secondly, if the question concerns the non-conformity of the product, then, as a rule, it must be sent back. You can keep a dispute open on eBay for 30 days, but on PayPal only 20. This means that when you open a dispute over non-conformity of a product on eBay, you have more time to return the product.

And thirdly, it is the auction that is responsible for the veracity of the seller’s listings, and comparing the description in the listing and your facts regarding the product to the auction administration will not be difficult.

Shopping in Kari didn't work out? Conditions and procedure for returning shoes in this store

If you decide to return or exchange shoes, but are having difficulties, then this article will be useful to you. There can be many reasons: the size or style did not fit, after purchase they discovered a defect or poor quality. Don't get upset and try to come to terms with the fact that the money was spent on something you don't need.

Fortunately, in Russian legislation there are many cases when shoes can be legally returned or exchanged. In this article we will tell you how to properly make a return at the Kari store legally.

To solve your problem, get a free LEGAL consultation RIGHT NOW:

+7 Moscow St. Petersburg

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Conditions in Kari

The chain of stores provides a guarantee of up to 90 days. The following categories are excluded:

flip-flops;
slippers;
bags of all types;
sandals;
small leather goods.

For this group of items, the store provides a 30-day guarantee. During this period, you can always return the goods in the store. The main condition is:

preserved presentation;
a receipt for payment has been provided;
factory tags available;
packaging preserved.

The following cannot be returned or exchanged:

Worn shoes with defects formed during use.
With mechanical damage (cuts, burns, etc.).
Deformed due to improper care.
Repaired by the buyer elsewhere before contacting the store (except for replacement of heels).

If the product is of good quality

The retail chain has general rules, subject to which you will be able to return or change your purchase. If the product was purchased of proper quality, you can return or exchange such a purchase. The consumer's right to return goods of proper quality occurs if the following conditions are adhered to:

The product has not been used.
The presentation has been preserved.
Consumer properties were not lost.
Tags and factory labels are present.
Receipt saved.

If the product is defective

The purchased shoes turned out to be of poor quality or defective. The following factors can be attributed to marriage:

The paint has burst or cracked, the coating of the shoes has been damaged.
Within fourteen days from the date of purchase, the sole came off.
Manufacturing defects.
Thread seams are broken.
Defects that prevent full use of the item.

To exchange a defective product, you need to contact the store where you purchased the shoes. It is possible to return a product even after wearing it for a short time, if you find or feel a defect in the purchased shoes.

You can legally return it within two weeks from the date of purchase, but this chain of stores provides its customers with a guarantee of up to 90 days. The network provides an exchange or return guarantee of up to 30 days for a group of products such as:

flip-flops;
slippers;
bags of all types;
sandals;
small leather goods.

How to return under warranty during the warranty period?

To return a purchase, you must contact the store where you purchased the product and bring your passport with you.

If you paid in cash, the funds are returned to the buyer at the time of payment. If payment was made by bank transfer, funds will be transferred within two days.

If the seller refuses to accept the goods for return or examination, the buyer has the right to file a claim in court, putting forward demands for compensation for material and moral damage.

Contact the store where the product was purchased.
If you purchased high-quality shoes, but decided to return them, then the return will be on the same day.
Write a statement and indicate the reason for the return.
Don't forget your identification document.
Have a cash receipt with you.
All factory tags and labels must be in place.
If you were given a discount at the time of purchase, it is also possible to return or exchange the purchased item.
If you do not have a sales receipt, you can provide another document confirming the fact of purchase.
Save the shoebox.

The absence of a document confirming the fact of purchase is not grounds for refusal. If a document confirming payment is lost, the client has the right to return the item to the store, as this is enshrined in the current legislation “On the Protection of Consumer Rights”.

In order not to waste your time and nerves, pay attention to all the details when purchasing, and also formulate your requests before going to the store. In this case, the purchase you purchase will delight you with its beauty and convenience for a long time.

, please select a piece of text and press Ctrl+Enter.

To solve your problem, get a free LEGAL consultation RIGHT NOW:

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Disputes on eBay

Refunds during a dispute on eBay are processed through PayPal. If the buyer does not have a PayPal account (he made payments using methods other than PayPal), then he must create a PayPal account at the email address registered to the eBay account from which the dispute was opened. Otherwise, the refund will be issued in the form of a coupon redeemable for future purchases on eBay. If the payment was made from your card via PayPal, then the refund will be made to your card - a reverse transaction (transaction period up to 10 days). Recently, another innovation has been added to eBay.

When you have problems with non-receipt or the product not matching the description and you want to contact the Contact Seller seller, then go to the page for selecting a question to the seller and click on any of the items I haven't received my item yet or Item I received is not as described – a dispute against the seller will be opened automatically! Therefore, in order not to spoil the relationship with the seller at the very initial stage of resolving issues, select the Other item and ask your question. The Dispute mechanism is as follows: a problem arose and if the Buyer, during communication with the Seller, could not resolve it, then he is in his eBay account contacts the eBay Resolution Center and opens a dispute regarding a particular item, indicating the reason. Then, first of all, eBay offers to work out a compromise solution between the Buyer and the Seller independently through correspondence, but if “a middle ground in the Buyer’s opinion has not been found, then it transfers the Dispute (case) to a Claim / Complaint (claim) and then to eBay begin to study the situation and make an arbitration and final decision. You can apply to the Protection Program within, but no later than 30 days from the date of actual or latest estimated delivery of the goods.

as the time that the seller has defined as the last delivery date in the Delivery section of the lot. If the estimated delivery time is not indicated in the Delivery section, then it is taken to be 7 days after payment if the seller and buyer are in the same country and 30 days from the date of payment if the seller and buyer are in different countries. In total, for international shipments, the maximum possible period for opening a dispute will be 60 days . How to open a dispute on ebay for a refund in pictures