Is it possible to return a product if you don't like it?

Author: Maxim Potashev

Wisdom comes over the years, over the years comes awareness of real values ​​in life, a different vision of the world and a different attitude towards things. It’s good to admit your past mistakes, but then there is a great temptation for deep disappointment in yourself, self-examination and self-flagellation. Thoughts are spinning in my head: why didn’t I do this differently, why didn’t I listen to my parents, how to turn back time and fix everything. And if, to the complex question of why a person did this and not another, there is a more or less clear explanation, then no one has yet been able to answer how to return time back.

Is it possible to return a wallet of proper quality?

Returning clothing occurs in the same way as with other types of goods. Let's look at possible situations:

You have decided to return a wallet of proper quality. There are different reasons for returning:

• I don’t like the color, style, doesn’t match, etc.
• We were in a hurry with the purchase (we found it cheaper or picked up other furniture), changed our minds

If your product is not on these lists, then you can return to the store within 2 weeks, not counting the day of purchase, and exchange it for another. And if another product that suits you is not available, the seller is obliged to return your money.

The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration. (as amended by Federal Law No. 212-FZ of December 17, 1999)

How to return a wallet with a defect under warranty?

Has it been less than 15 days?

If a defect is detected within the first 15 days from the date of delivery of the goods, then you have the right to return the goods or exchange them for the same or similar ones with a recalculation of the price.

Important: the countdown of the period begins from the moment the goods are received. If you paid for the product and it was delivered to you a week later, then the non-guaranteed return period is calculated from the day of delivery.

The money must be returned to you within 10 days, and a replacement must be provided within 7 days from the date of application (if with quality control, then within 20 days).

Important: if the price of a product has increased since the date of purchase, you have the right to demand compensation for the difference in price.

Has it been more than 15 days?

After this period, you can only count on warranty repairs of the product.

Although, if the repair lasts more than 45 days, or the fault turns out to be unrepairable or recurring, then you have the opportunity to demand a replacement or refund.

You can also demand compensation for losses associated with the sale of a device of inadequate quality to you. For example, compensation for the costs of transporting goods to the place of repair.

Here are a few claims, among which you will find the one that suits you:

Replacement during repair

While you are waiting for the product to be repaired or replaced, you can request a replacement from the seller during this period. You must be provided with a replacement within 3 days.

How to return a damaged wallet under warranty

1. if the warranty period has not expired, you should contact the seller (manufacturer, importer) with a written claim, drawn up in two copies, with clearly stated requirements (copies of all necessary documents are attached to the claim, for example, a sales receipt, sales receipt, warranty card, etc. .).
2. the seller accepts the product and replaces it with another, or conducts a quality check (in your presence). Don't forget to get an acceptance certificate from the seller.
3. During the inspection, the seller is interested in establishing that the cause of the problem was your fault, so we recommend that you be present during this inspection (you have this right). The result of the check may be satisfaction of your request for a replacement, or refusal.
4. If you and the seller have a dispute about the causes of the malfunction, the seller is obliged to conduct an independent examination (where you can also be present) at his own expense. If the examination reveals a manufacturing defect, the seller is obliged to replace the product. If, on the contrary, the defect arose during operation, then you will be left with faulty goods and will be required to pay the seller the costs of conducting the examination.
5. If the consumer does not agree with the seller and the results of the examinations, then he has the right to file a claim in court.

If the product is of poor quality

Having discovered a manufacturing defect or some defect in the purchased product, the buyer may demand:

• exchange defective goods for a high-quality analogue;
• exchange low-quality goods for goods of a different brand and value (with recalculation);
• eliminate the defect by submitting it to the store service;
• reduce the cost of goods due to identified defects;
• return the full cost of the product in exchange for the return of the product itself.

When returning an incorrect item, the buyer will need:

• the product itself. Traces of use or slight loss of presentation are acceptable;

• a receipt confirming the date and place of its purchase;

• passport for filling out a return claim;
• warranty card (if available).

When visiting the store you should:

• provide the product and explain why it is defective;
• fill out a claim form for returning goods of inadequate quality in two copies.

If the reason for the defect is not clear at first glance, the seller will offer to send the goods for examination, which will determine the root cause. If the inspection reveals a manufacturing defect, the buyer's requirements specified in the complaint will be fully satisfied. However, if the results of the inspection show that the goods were damaged due to improper use, it is highly likely that the application will be denied.

Information

The period for consideration of the application and satisfaction of the buyer’s requirements in this case can be up to thirty days.

If you bought a wallet online in an online store

Good quality

If the item has not yet been delivered to you, you can already refuse it. After the transfer you can cancel within seven days . If the seller does not attach documents indicating the procedure and terms for returning goods of proper quality, you can refuse the goods within three months from the date of its transfer.

To return the product, it must not be in use, its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the product must be preserved. If there is no such document, then you can refer to other evidence of purchasing the goods from this seller (a screenshot of the online store’s personal account, a purchase notification by email or SMS).

Video on the topic

We invite you to watch a useful video about returning and exchanging goods of good quality:

Thus, most products, if they do not suit the buyer for one reason or another, can be returned. But before making some purchases you need to think about everything especially carefully. For example, a car cannot be exchanged if it does not match the color or configuration. This was established by the Government of the Russian Federation. Refusal to exchange, in this case, will be completely legal.

If you find an error, please select a piece of text and press Ctrl+Enter.

Common problems

The seller refuses to accept the wallet for warranty repair and sends it to the manufacturer's service center.

— you have the right to file a claim with both the seller and the manufacturer. By sending you to the manufacturer, the seller wants to relieve himself of additional responsibilities.

Upon visual inspection, the seller blames the buyer for the breakdown and refuses to accept the wallet under warranty

- if you are sure that the malfunction did not occur through your fault, request an expert examination.

If you have already tried to return the goods to the store and were refused, contact our lawyer, and he will tell you how to act in your situation.

According to the Law “On the Protection of Consumer Rights”, you can return the wallet back to the seller, either of inadequate quality (defective) or of proper quality.

Returning a wallet of good quality

The quality of goods is regulated by the State Quality Standard (GOST) or technical production conditions (TO), which is indicated in the relevant accompanying documentation.

According to Article 4 of the Law “On Protection of Consumer Rights”, the seller is obliged to provide the buyer with a product suitable for use and corresponding to the description, taking into account its expiration date and service life.

If all standards are observed, the wallet is a product of proper quality.

Conditions

Based on paragraph 1 of Article 25 of the Law “On Protection of Consumer Rights”, the seller is obliged to accept goods of proper quality subject to the following conditions:

• The product has not been used
• Presentation and packaging preserved
• There is no violation of labels and seals
• Availability of cash or sales receipts

If the receipt is missing, then a refund is possible, supported by witness testimony.

If the wallet was purchased in an online store, then an electronic payment document can be used as evidence.

Procedure

The buyer must perform the following actions:

1. Draw up an application in 2 copies and give it to the seller. One copy remains with the buyer, and a mark indicating acceptance of the application is placed on it. The second copy remains with the seller.
2. Give the wallet to the seller in its entire package. In this case, labels and seals must be intact. After delivery, the buyer’s copy is marked with acceptance of the goods.
3. Present a document confirming the purchase of the goods at this particular outlet.
4. Provide an identification document.

The application must indicate the requirement. That is, what is needed, a refund or exchange of goods. The seller is obliged to satisfy this requirement within no more than 3 days from the date of filing the application.

Refusal to accept the application

If the seller refuses to accept the application, it must be sent to the store by registered mail with notification of receipt. In this case, the recipient must be the head of the outlet. The name of the manager can be found in the “Consumer Corner”, which is in every store. The recipient's address must be actual, not legal.

If the return period has expired

The Law on Consumer Rights clearly defines return periods. It was decided that 14 days is enough for the buyer to decide whether he needs the product.

Return to the online store

When purchasing a product in an online store, the purchase and sale agreement or accompanying documentation may specify a return period of 7 days. If there is no such clause, then the period for returning the wallet can be extended to 90 days.

All steps for processing a return are the same as for any retail outlet. In the absence of a cash receipt, it is acceptable to attach to the application an extract from electronic payments or a bank receipt that confirms the fact of payment.

With such a return, it is necessary to take into account that the payment is returned minus the transport costs incurred by the seller to deliver the goods, but only in cases where they are not paid separately.

Return by organization

In trade cooperation, a sales contract is always concluded between organizations. If it is necessary to return the goods, it is carried out in accordance with this agreement.

In some cases, with the consent of the seller, a reverse sale and purchase transaction is concluded, according to which the seller and buyer change places.

Sample application for return

The return application is drawn up in 2 copies in free form. The text must contain the following data:

• Buyer information;
• Seller information;
• Purchased item;
• Date of purchase;
• Product category;
• The reason for the return must be stated;
• Presentation upon return;
• Request for exchange of goods or refund.

Returning a wallet of inadequate quality (defective)

A product of poor quality or defective is considered to be one that has deviations from the normal one.

• There are deviations in appearance from normal, or the equipment is not complete;
• There are shortcomings due to which the wallet is not able to satisfy the expected needs of the buyer;
• There are shortcomings that prevent the product from fulfilling its direct functional purpose;
• Characteristics differ from those stated in the accompanying documentation;
• The parameters do not correspond to GOST or TU, according to which the goods were produced.

Reasons for return

There are different types of marriage.

Any of the above types of defects allows you to return the wallet to a store or other outlet.

However, it is not possible to return the goods in the following cases:

1. If the defect arose due to the actions of the buyer;
2. If the buyer was informed in advance about the existing defects;
3. If the warranty period has expired.

• warranty from the manufacturer - which is established by the manufacturer in accordance with the law (for example, in GOST);
• warranty from the point of sale - which must be no less than the period specified by the manufacturer.

Buyer's rights

If the wallet is of poor quality, that is, violations and defects are identified, then according to Article 18 of the Law “On Protection of Consumer Rights” the buyer has the right to a number of demands.

• To return and receive money;
• To exchange the product for a new one with the same declared characteristics;
• To carry out repairs free of charge;
• To exchange for a product with other characteristics with payment of the difference in price
• By agreement of the parties, a reduction in the price of the product equal to the amount of the defect found.

Procedure

If after purchase a defective wallet is discovered, the first thing the buyer should do is contact the seller. At the initial stage, you should try to come to an agreement with him verbally, but if nothing works out, then you need to move on to serious action.

Filing a claim addressed to the seller

There is no specific template in the legislation, but in practice a certain form has already been established, which is often used when returning goods. It is this that must be followed; only in this case will the statement have legal force.

• Full name of the buyer, his contact details and signature;
• Name and address of the outlet;
• Date of purchase;
• Information about the product (for example, its exact name and serial number);
• Reason for return (listing of all product defects);
• Indicate the requirement to return the goods;
• Describe the list of documents attached to the claim.

In this case, the following documents must be attached to the claim:

• a copy of the sales or cash receipt;
• a copy of the warranty card;
• invoice;

It is worth considering that in situations where the consumer does not have sales receipts, the claim must still be accepted. In the form of evidence, you can use the testimony of witnesses, information about the purchase that is available in the database, information from video cameras.

Claim consideration period

In the subsequent period, the claim is reviewed by the seller's responsible person.

• If the buyer requests an exchange of the wallet, the review may take about 7 days. During this period, all required checks are carried out;
• If the buyer wants to return money for a defective product, the seller will have 10 days to write a response. If the result is positive, then the buyer will be paid all the money spent;
• The responsible person of the seller may refuse to accept the goods and return the money to the buyer. This happens in situations where the item has become unusable due to the fault of the buyer;
• If the product is defective due to the fault of the seller or the transport company, compensation may be denied. To do this, a special examination is performed, which allows us to determine what caused the malfunction.

Refund deadlines

It is worth remembering that for each day of delay the guilty party pays a penalty, its amount is established in accordance with the contract. If this issue is carried out without a contract, then the amount of the penalty will be equal to 1% of the cost of the goods.

Returning a damaged wallet is a complex procedure that has many nuances. The buyer must be prepared for the fact that the seller will avoid accepting him and returning the money. To do everything right and get back what you spent, you should seek the help of professional lawyers.

How to return a discounted product of good quality (without defects)? As I said above, it doesn’t matter whether you bought a discounted product or not, this does not affect your consumer rights, and now we will analyze the situation with returning a completely high-quality product back to the seller. The law provides for the exchange of goods of good quality if it does not suit you in size, color, style, dimensions, or configuration, in accordance with paragraph 1 of Article 25 of the Law on the Protection of Consumer Rights. You can return the product within 14 days from the date of purchase, if it has not been used, its presentation, labels and seals, as well as packaging have been preserved. You must have a sales or cash receipt, and if you don’t have one, then you can prove the fact of purchase from a specific seller and refer to witness testimony or provide other evidence.

Is it possible to return a discounted product?

As a result of purchasing a technologically complex product, the consumer may refuse it, or require a replacement of the product with a simultaneous recalculation of its cost. He is given 15 days to submit a written complaint.

• Significant shortcomings have been identified in the product.
• The seller violated the statutory deadlines for eliminating defects.
• The product cannot be used for more than 30 days within one calendar year due to the need to systematically repair the equipment.

If the seller, upon receipt of the goods, checks the quality of the product, then the buyer has the right to be present at this procedure. If there is a dispute about the causes of a defect, the examination is carried out at the expense of the store.

How to return a discounted product and is it possible to return it?

An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product. The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony. Attention: the wallet is NOT INCLUDED in the list of goods that cannot be exchanged (this is if they start convincing you otherwise). 2. If a similar product is not available for sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product.

How to turn back time in life?

A peculiar dilemma arises: physics says that time can be returned, but philosophy, on the contrary, considers such an assumption absurd. Religion claims that time is just a human measure, but it does not exist for the Almighty.

No matter how contradictory the views on the passage of time may be, man has not yet succeeded in turning back time.

Although there are some attempts to return to the past:

1. You can go back to the past in the subconscious. Psychoanalysis is capable of putting a person into a kind of trance, in which a person will be able to remember even the moments of early childhood down to the smallest detail;
2. A dream can take a person back several years and relive past events;
3. Magic has always attempted to accomplish the impossible. Sorcerers offer people to return to the past, but it is unknown whether the person in it will be an actor or an outside observer.

Today, no one knows how to turn back time, but many are struggling to find ways to control it. An inquisitive mind has always been commendable. But do we need to change the past? Perhaps it is the irreversibility of time that is a certain method of educational influence of higher powers on people.

Having made one mistake and not corrected it, a person draws conclusions and tries to change. After wasting one day and not having the opportunity to catch up, you begin to learn to value time.

Discounted items cannot be returned or exchanged

In principle, a markdown is the same discount that the seller has the right to make at his own discretion. Many buyers mistakenly believe that the sale of discounted goods occurs when they are defective or have some kind of malfunction.

Yes, this is quite possible, but when selling such things, the seller is obliged to notify the buyer about this. Or, this information should be fully reflected on the label or price tag of the product, so that anyone who has set their sights on a low price can adequately assess the situation and decide whether to purchase the discounted product or not. So, the buyer must know that in relation to those items that have been marked down, the same rights apply as in relation to goods of standard value. These include: the right to warranty service, to return goods and to exchange them.

Remember: The consumer is not required to know why the product is discounted or why the product is sold at a discount! The consumer is not obliged to know what the seller was guided by when marking down the product or making a discount on it! Legal basis for the exchange of goods of good quality. In accordance with Article 25 of the Law of the Russian Federation of February 7, 1992 No. 2300-I “On the Protection of Consumer Rights”: the consumer has the right to exchange a non-food product of good quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit shape, dimensions, style, color, size or configuration. The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of purchase. Quite often you can see colorful advertising posters with a sale or very tempting shelves with goods at low prices. They are usually marked “markdown”. But what is the reason for the low cost? This primarily applies to seasonal goods that simply lose their relevance. In addition to seasonality, markdowns can result from low demand or even damaged goods. It turns out that the product will have certain disadvantages. In case of damage, this must always be stated as the reason for the markdown. And to imply that the product, although damaged, is still of adequate quality. After all, it can be used. But is it possible to return such a product? After all, anything can happen, he might not fit, he might not like him, he might turn out to be inconvenient, and so on. The possibility of returning discounted goods is discussed further in our article.

Terms of exchange and return

For each situation, we attach a claim for return or exchange, which you can download. Returning clothing occurs in the same way as with other types of goods. Let's look at possible situations:. The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration.

Federal law from Claims for defects within 15 days after purchase, except for technically complex goods. Claim for return of goods if defects are discovered after 2 years, but within the service life. Claim for return of goods if defects are discovered after the expiration of the warranty period. If the item has not yet been delivered to you, you can already refuse it. If the product in the online store differs from what was delivered to you, this may also serve as a reason to return it to the seller and receive a refund.

Attention: any goods purchased via the Internet are subject to return, even technically complex ones and goods from the list of non-returnable goods. Download the claim for cancellation of the purchase and sale agreement for goods of good quality purchased remotely.

The seller is obliged to accept the goods, perform a quality check or examination. If you have already tried to return the goods to the store and were refused, contact our lawyer, and he will tell you how to act in your situation. Conditions for returning goods to a store or retail chain For a successful exchange or refund for goods, you need to know the following rules and conditions of this procedure: There must be documents for the goods, a receipt, an invoice, in general, any documents that indicate the purchase of the goods from a specific seller .

If you do not have such documents, a witness who was with you at the time of purchase will help you, but this will be in the event of a lawsuit and proceedings. The product you purchased at the time of returning it to the seller must be in perfect condition, all boxes, stickers, etc. must be in its original form.

It’s not entirely easy, but with your persistence, you can still get your money back for the product. It all depends on you, from the point of view of the law, I said everything. What if the seller refuses to fulfill your demands? We have already discussed what to do in this case above, but I will briefly go through the points and remind you to have a plan:

Attention: How long does the buyer have the right to return a defective product? If defects are found in a product, for example in a purchased bag, then you have the right to return the product within 2 years from the date of purchase if the expiration date or warranty is not established.

For example, you bought a bag for which there was no expiration date or the seller did not establish a warranty, and after months defects began to appear, the skin began to peel off, the seams began to come apart, the strap or handle broke, although you used it carefully and used it in accordance with its intended purpose, not overloaded.

In this case, you have the right to demand from the seller that the defective product be replaced with exactly the same product, or a similar product, with a corresponding recalculation of the price.

It follows from this that the buyer has the right to return absolutely any item to the store that he simply did not like based on one of the listed characteristics.

At the same time, he has the right to either return the item in exchange for the money spent, one hundred percent of the cost, without deductions, or exchange it for an item of a similar price category of a different color, style, size or configuration. If he chooses a more expensive item, he will have to pay the difference in cost. Any person at least once in his life has a situation when one or another product did not fit, turned out to be defective, broke, and so on.

And a problem arises: how to return the product to the store or exchange it? There are different situations and different options for dealing with them. Let's try to consider them sequentially. We return goods of proper quality. We will talk about cases when you bought a product of normal quality. The product must be non-food. You can return and exchange an item if it does not meet the following parameters:. In general, you are not required to explain why the product did not suit you.

It doesn't matter. You have the right to exchange the product if fourteen days have not yet passed from the date of purchase. In this case, the day of purchase is not taken into account. State your demand on paper, in writing or in print, that is, you need to send a claim to the seller, demanding a refund or exchange of low-quality goods. You need to hand such a claim to the seller personally, and your copy should bear the date of acceptance of the claim, the name of the person who accepted it, the position and his signature or the seal of the organization.

Keep your copy with all the marks, this is proof that you contacted the seller. Within 10 days, your claim must receive a response using the method of communication you specified; if there is no response or your demands are denied, then you have the right to go to court to protect your rights. You can warn the seller about this in the text of the claim.

Most often at this stage the situation is resolved in your favor, since no one wants to run around the courts. We recommend preparing a written complaint in advance, before going to the store. Especially if the product is expensive. This will subsequently serve as proof that you made legal demands to the seller, but he did not fulfill them. If you ask to replace the product, the seller must do this within 7 days from the date of your request. There is a ten-day deadline to satisfy all other requirements.

If this period has passed and your demands are not satisfied, feel free to go to court. Return the wallet. Citizens use a wallet to store money and various cards. These types of wallets are quite common among both men and women. Today you can find many different models that have a wide variety of styles and materials. Additionally, such a wardrobe element is very convenient, as it holds many different valuables and serves as a kind of organizer.

The wallet is suitable for use by everyone, from children to adults. Additionally, it is also noteworthy that some models of wallets, which can cost incredible amounts of money, are produced by modern fashion houses. What makes a purse different from clothes and shoes is the fact that such an object has a warranty period.

Using this period, you can return the wallet within the specified period specified by the store in the warranty, which usually does not exceed more than 2 years from the date of purchase. By purchasing a wallet in good condition, a citizen as a buyer can return it to the store in normal condition within the first two weeks from the date of purchase.

Guided by this legal right, any citizen has the opportunity to freely make a return and receive back the amounts paid. In addition, in addition to returning the wallet, a citizen has the right to replace the product. When making all returns in a store, you must follow all the prescribed rules in force in the consumer protection law. The first chapter of the law on the protection of consumer rights, on the basis of existing articles, provides the opportunity to establish liability and resolve all arising disputes and disagreements under the terms of this type of contract.

In the event of any conflict situations that were formed during the commission of return actions, the buyer of the purse has two outcomes of action - the conflict is resolved out of court or, in the absence of consensus, in court.

Having paid the price of the product indicated on the receipt, the purchaser must receive it in hand. The seller issues the purse in the prescribed form and proper quality. According to the concluded transaction, the purchased wallet will be recognized as the object of the agreement, which relates to civil and consumer legislation and its reference norms. Referring to Article 25 of the ZPPP and its contents, an individual as a buyer has every right to return the wallet to the store as the supplier of the goods.

Having bought a wallet and started using it, a citizen may find external damage or manufacturing defects in it. This will also be the legal right to return goods to the store. Based on the situation itself, a citizen, on the basis of the first chapter of the PZPP, may also receive the right to reimbursement of all costs associated with payment for this object. After purchase, the warranty period begins.

If during this period the buyer discovers damage or defects, he has the right to return them to the store in accordance with the rules prescribed in the purchase and sale agreement. When returning a purse, taking into account the warranty case, the buyer must also refer to the articles of the PPA and present to the sellers themselves the reasons for this, since in some cases the store unreasonably refuses to perform such an action.

Also, in addition to the warranty case, the legislator establishes another procedure that makes it possible to replace or return a wallet in any case or reason. Having purchased a wallet within the first 14 days, you can safely return it due to a mismatch in size or another basis for this established by law. Guided by the definition prescribed in the list, it is noted that the wallet is not included in the established document.

Its characteristics are not reflected in more than one list of goods that cannot be returned in proper quality. Using this definition based on the current document, we can conclude that the wallet does not fall under more than one category, since it is not part of the kit and does not have technical means. This makes it possible to legally establish that any grounds for return other than discovery of a defect may apply. When, after purchase, a citizen determines that the purse is of inadequate quality, he has every right to independently initiate the process of returning the goods.

The first step in initiating a return will be to visit the point of sale where the defective product was purchased. After this, the administrator or the seller himself who made the sale should state the reason why he requires a replacement of the purchased product, after which he formalizes these claims in writing with all the points indicating the grounds for returning the purse of inadequate quality.

After completing all the paperwork provided for replacement, they will be sent to the store administration. After the administration receives all the papers issued for return or exchange from the applicant, the complaint will be considered and a decision will be made on it within a few working days.

In a situation where the applicant is guided when replacing Article 25 of the law on the protection of consumer rights, an examination will not be necessary. Having examined the application and familiarized itself with all the requirements set out in it by the applicant, the store administration either returns the money or provides another product for exchange.

Surely everyone in life has had such situations that after purchasing a product, you either regretted this spontaneous purchase, or simply changed your mind, or the product did not suit you for some other reason, and you accordingly wanted to return the product back to the store and take the money .

This is exactly what we will talk about in this article - how to return goods to the store and get the money correctly and without unnecessary hassle. What can be realistically done in such a situation, and what is impossible. You also need to know that not every product can be returned or exchanged.

Here is a list of goods that, once purchased, you will in no way be able to return them, even if you did not open or touch it at all.

Here is a list of goods after purchase, which, if you keep all receipts, packaging and factory appearance, you can demand an exchange of the product for a similar one or demand a refund from the seller:. The main thing here is to talk calmly and without aggression, so as not to initially set the seller up in a belligerent mood, especially considering that he also has the law on his side, so it would be more logical to act prudently and adequately.

When deciding to exchange a purchased product or return money for it, it is worth knowing the fact that exchange and return of goods is possible within 14 days from the date of purchase. The countdown of days begins on the next day after purchasing the product. If you decide to exchange the product after the 14-day period, the seller has the right to refuse to return or exchange you, and the law will be on his side. To successfully exchange or refund a product, you need to know the following rules and conditions of this procedure:.

Is it possible to return a discounted wallet to the store?

These include wristwatches, cameras, tablets, laptops, mobile phones, electric musical instruments and various electronics;

• Animals and plants;
• Books, brochures, calendars, as well as publications reproduced on technical media.

Information However, do not forget that in some cases it is still possible to return such goods. To do this, you only need to know the nuances of returning a specific category.

As well as your rights as a consumer, which you can always familiarize yourself with in the Law “On the Protection of Consumer Rights”. If you are not sure whether you can return such a product, you can contact our lawyers for a free consultation.

Is it possible to return a discounted or promotional product? Yes, you can. If we talk specifically about promotions and sales, then they are all solely the will of the company itself or a specific store.

Exchange and return of goods of good quality According to Art. 25 of the Law “On Protection of Consumer Rights”, you have 14 days to present your objections to this product. If it does not suit you in size, or you are not satisfied with its color, style, dimensions, or any other features, you can request an exchange or refund. Moreover, your application that you want to return your money for this purchase must be considered no more than three days from the moment you handed over the goods to the seller. As a standard, stores have special forms where you can tell in free form the reasons for returning the goods. In fact, you are not required to state in detail the reasons why you did not like him. The refund period is determined depending on the payment method, it can be cash or cards.

Returns of products and “non-returnable items”

How much do you lose when returning a train ticket?

Procedure for returning goods to the Sportmaster store

How to return erroneously transferred funds?

Rules and procedure for returning goods to the online store

Returning goods to the M.Video store?

How to return money for an item?

Let's move on to the question “Is it possible to return a product you don’t like if it falls into the non-returnable category?” The answer to this is quite complicated. In general, it will not be possible to simply exchange or return such a product - you will need a very compelling reason. You can return the goods if:

• He has a marriage;
• The description of the product does not correspond to reality;
• The product has expired.

Info

In other cases, it will not be possible to return an item from the list below. The only possibility is to negotiate with the seller voluntarily. And if the product has not been opened and has retained its original appearance, then there is a chance that it will be accepted.

The group of non-returnable goods includes:

• All food products;
• Medicines and cosmetics;
• Fabrics and knitwear;
• Household chemicals;
• Furniture;
• Live goods;
• Jewelry;
• Construction materials;
• Vehicles with electric motors;
• Technically complex devices.