5 unobvious rights of Russian Railways passengers that you might not know about

Legislation

The main legislative acts that regulate this area:

• Resolution No. 111 “On approval of the Rules for the provision of services for the transportation of passengers by rail...”;
• Order No. 473 “On approval of the Transportation Rules...”.

The documents contain complete information about the rights and responsibilities of all people going on a trip.

A complete list of legislative acts defining additional conditions for railway communication is available on the Russian Railways website.

Responsibilities and rights of carriers

The rights and obligations of the carrier are indicated in Art. 14 No. 442-FZ. This Federal Law stipulates the basics of organizing the transportation of passengers by off-street transport, as well as the legal aspects of the functioning of railway communication.

What are the responsibilities of railway carriers?

The carrier is obliged:

1. Provide transportation services in accordance with the approved transport schedule and in accordance with established tariffs;
2. Comply with the requirements for the operation of transport;
3. Conclude a compulsory insurance agreement in accordance with Federal Law No. of June 14, 2012, protecting the life, health and property of railway passengers;
4. Conclude an insurance contract on the basis of No. 225-FZ dated July 27, 2010, which insures harm caused to a passenger as a result of an accident at a dangerous facility;
5. In case of damage to the life, health or property of passengers, the transportation organizer must compensate for the damage caused.

The carrier must also comply with other requirements in the field of railway transportation established by Russian legislation.

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Federal Law of June 14, 2012 N 67-FZ “On compulsory insurance of civil liability of the carrier for damage to life, health, property of passengers and on the procedure for compensation for such damage caused during the transportation of passengers by metro”

Federal Law of July 27, 2010 N 225-FZ “On compulsory insurance of civil liability of the owner of a hazardous facility for damage caused as a result of an accident at a hazardous facility”

What rights do railway carriers have in relation to passengers?

The carrier has the right to terminate the contract for the provision of transportation services and disembark the passenger if he does not comply with the rules for using off-street transport.

Selecting a car category

You can change the category of the carriage within 24 hours. There are two solutions to the issue:

1. Select a higher level . In this case, the client pays the difference in cost;

A person who is already traveling a long distance has the right to ask to be moved to a higher category carriage.

2. Downgrade . In this situation, the citizen is refunded an amount equal to the difference in price.

You can contact the head of the train through the conductor. If there are free places, movement is allowed.

In this case, the person must pay the difference in price and pay for the re-registration procedure.

Here you can familiarize yourself with the actions of passengers to return tickets on the Russian Railways website.

Luggage transportation

Each seat purchased by a person, including a separate seat for a child, corresponds to three pieces of baggage. At the same time, there are certain requirements for the technical characteristics of luggage :

• size – up to 180 cm;
• unit weight - up to 75 kg;
• total weight - up to 200 kg.

Items that may be damaged during travel must be packed properly . This type of luggage must be marked with a special mark. Such things, for example, include: equipment, electrical appliances, glass.

It is prohibited to transport items that may harm other citizens, their luggage, or train service personnel (weapons, explosives, flammable substances).

Travel for children

The cost and rules for transporting children depend on their age :

1. up to 5 years old – free of charge when sharing the same seat with an adult;
2. up to 5 years - paid at existing rates when placed in a separate place;
3. from 5 to 10 years – paid at existing preferential rates;
4. after 10 years - paid for an adult ticket;
5. from 7 years old - paid for an adult ticket (suburban service).

Read about the validity period of a student train ticket here.

The age determination date is the day of travel. That is, if a child is under 5 years old at the time parents purchase tickets, but will be 5 years old on the departure date, it is necessary to purchase a separate travel document for him.

Children under 10 years old can only travel if accompanied by an adult . An exception is the travel of students to their educational organization.

Rights of Russian Railways passengers in 2021

Unfortunately, the cost of tickets for many Russian Railways passengers seems overpriced, especially when it comes to traveling in a compartment rather than a reserved seat. In any case, the ticket price can be reduced. The fare depends on the following factors:

• the season in which the trip is made - for example, in summer the price for southern destinations is always higher;
• number of free seats - the fewer there are, the higher the price of the last tickets;
• ordering time – the earlier you purchase tickets, the lower their price will be.

In order not to overpay for travel, Russian Railways employees advise purchasing tickets in advance. Better - 1.5 months before the date of dispatch. This way you can save money on your trip, and there will be more choice of places.

Long journeys or waiting for your train are often accompanied by the need to visit the restroom. As you know, going there at the train stations costs a fee, but not for everyone. So, if you have a train ticket in your hands, then they should not take money from you for going to the toilet. But there are time limits here:

• before departure – 3 hours before departure time;
• after arrival – 1 hour.

By the way, this rule applies not only at railway stations, but also at bus stations, ports, and stations. The main thing is to show your ticket when going to the toilet.

The passenger has the right to carry luggage free of charge, but there are some restrictions. Regarding the weight of luggage:

• no more than 36 kg - if you have a ticket from a reserved seat;
• up to 50 kg – if the move is in a compartment.

There are also restrictions on the size of things. In 3 dimensions they should measure up to 180 cm.

For example , it will not be possible to transport an assembled bicycle in a carriage - you will have to disassemble it or transport it for a separate fee.

There are also a number of services that are provided by guides at the request of the traveler free of charge. But few people know about them. This list includes:

• made the bed;
• provision of a belt for passengers in the upper bunk for safe sleep and travel;
• tea set consisting of a cup and spoon;
• board games (you can ask the guide and play with your fellow travelers);
• medicines;
• needle and thread;
• charging mobile devices;
• heating food in the microwave (if the train is branded - mandatory, otherwise - at the discretion of the conductor);
• getting press;
• a disposable hygiene kit consisting of toothpaste and brush, soap, wet wipes (only on branded trains).

If necessary, a person can use the services of a dining car (for those traveling in luxury cars, meals are included in the ticket price). This entire list of services can significantly increase the comfort of a person’s travel on the train. Therefore, do not forget about your rights while traveling in Russian Railways carriages!

Useful video:

If your train journey will last less than 4 hours, you can refuse to buy a set of bed linen. In this case, be prepared to be denied use of a mattress or pillow. You are also not allowed to use your own bed linen. Remember that each passenger is given a washed and ironed set of bedding.

Small pets and birds can be transported without a veterinary passport starting January 10, 2021. The fee for transporting pets is calculated based on the distance of travel. The exception applies only to guide dogs.

Exotic animals cannot be carried on trains. Even if you have a cage for the animal, you will be refused transportation. There are no exceptions here.

Bicycles can only be transported folded on trains. You can transport a bicycle without disassembling it only in the vestibule of an electric train. Remember the dimensions of a folded bicycle - the sum of three dimensions, the size of your luggage should not exceed 180 cm. Transportation of a bicycle on a train is carried out exclusively in the form of luggage.

Only the conductor can release the stop valve

Even if you are late for the train, you should not hope that someone will break the stop valve in order to get you on the right train. In this case, you should contact the station ticket office and issue new travel documents for the next train with a small surcharge.

The rules of railway transportation stipulate that the stop valve can only be removed in exceptional cases - in the event of an accident or to prevent the train from crashing. It is worth remembering that when the stop valve fails, the brakes are applied for the entire train. If it breaks at high speed, there is a high risk of injury.

Unauthorized release of the stop valve may result in administrative liability. Each case on railway transport is investigated individually. If one of the passengers is injured during an unauthorized breakdown, the offender may face criminal liability.

Russian Railways rules allow taking photos and filming for personal use if these actions do not threaten the safety of other passengers and do not disrupt the operation of railway transport.

It is worth remembering that excessive enthusiasm for filming may attract the attention of police officers on transport.

About smoking on the platform

From February 15, 2021, there is a ban on smoking regular and electronic cigarettes on long-distance trains. The exception is commuter trains, which run a distance of no more than 200 km.

Traditional cigarettes have been banned from smoking since 2014. The only way out for smokers is to smoke while on the platform. But even here you can smoke if it is located at a distance of more than 15 meters from the entrance to the station.

When traveling on trains, you must not drink beer or wine. Consumption of alcoholic beverages is permitted only in the dining car. If you decide to celebrate a holiday or a pleasant meeting with fellow travelers, be prepared to pay a fine of 100-300 rubles for drinking beer drinks and 500-700 rubles for drinking stronger alcoholic drinks.

Karaoke lovers should remember the quiet time. No noise is allowed between 11 p.m. and 6 a.m. During the day you can sing songs, however, if other passengers do not object to this.

About gambling

Since 2009, there has been a ban on gambling at train stations. This does not apply to passenger train carriages. You need to be prepared for the fact that the guides may have questions about this. What if they turn to the police, suspecting your company of fraud.

You can replace cards with chess. You can ask the conductor for them. Despite the fact that the number of chess sets may be limited, passengers of reserved seat and compartment carriages have the right to request them for an exciting pastime.

Surely you have heard the conductor ask you to collect and return bed linen. The conductor's job description states that his direct responsibilities include cleaning the bed linen after passengers leaving the train.

However, you can help the guide by showing respect for his work. This is completely voluntary.

After boarding the train, the conductor is obliged not only to provide you with linen, but also to make your bed upon request. Elderly and disabled people can get help with this free of charge.

If during the trip you stain your linen, for example, spill coffee on it, you can ask the conductor for a set of new bedding for an additional fee.

The following discounts and promotions are available for children's train tickets in 2021:

1. For children under 5 years old. Travel is free with one condition - the child will sleep in the same bed as the accompanying parent. Valid on an ongoing basis.
2. For children from 5 years old. The discount on the total ticket price is 65%. In this case, the baby is provided with a separate seat. The tariff is usually used by schoolchildren throughout the school year.
3. Category from 10 years. Travel savings - 50%. Not valid for students of secondary education institutions aged 14 years or older.
4. Trip to the CIS countries, the Baltics, Abkhazia. Russian Railways provides a 65% discount that works on an ongoing basis.
5. Travel to Paris, Vienna, Prague, Nice. In this case, the parent will save 50% of the cost of the child's ticket. Also valid all year round.
6. “Happy Holidays” promotion. The discount is also 50%, but only from June 1 to August 31.
7. Free travel to all destinations. This category includes disabled children, orphans, from large and low-income families.
8. 100% discount. Provided to a second child under 10 years of age, regardless of the number of accompanying adults, but for a SV carriage.

Traveling with animals

a maximum of two animals with them on their seat . We are talking about small pets, dogs and birds.

Additional charges may apply for transporting a pet .

In some cases, it may be necessary to buy back the entire compartment.

Animal owners are personally responsible for compliance with sanitary standards in the carriage. Large dogs are only allowed in the compartment. It is necessary to use a muzzle and a leash.

At the same time, the accompanying persons are obliged to buy all the seats in the compartment. Large include dogs that cannot be placed in a carrier with parameters in three dimensions exceeding 180 cm in total.

is not permitted . No veterinary documents are required.

Power supply guarantee U1

Food offered to railway passengers is prepared by specialized companies and contractors. They cooperate with Russian Railways and regularly supply ready-made meals in special plastic containers to preserve the freshness of food.

U1 services are not provided in reserved seat sleeping cars. Meals are offered only in high-comfort carriages, and the price of food is included in the amount you paid at the ticket office or online for the ticket.

There are several types of services with different numbers of meals:

• U0 – without food;
• U1 – service with one meal;
• U2 and U3 – services with two and three rations, respectively.

You can find out which category your seat in the carriage belongs to using the information printed on the ticket. Service U1 and other types of services are prescribed in the 7th line of the document.

Ride on the top shelves

According to the law, citizens who have purchased tickets for the upper seats have the right to sit only in these seats .

Moreover, this applies not only to the person himself being on the top bunk, but also to the placement of his luggage, hand luggage, and food.

The right to use the luggage compartments under the lower shelves and the table belongs exclusively to the occupants of the lower shelves .

In practice, such a condition is irrelevant , since the inhabitants of the lower shelves always agree to provide their neighbors with the opportunity to place bags in the luggage compartment, sit on the lower shelf and eat food at the table.

Read about how to get your money back for a product that is not suitable for color, size or other reasons.

Temporary stop

Any person traveling along a long-distance route has the right to get off at any station along the way and interrupt the journey for up to 10 days .

When making a temporary stop, you must go to the local ticket office within 3 hours after arriving at the selected station and present your ticket.

An employee of the institution will put a certain mark confirming the citizen’s right to resume the trip (maximum - after 10 days).

Without this mark, the ticket is not valid and cannot be presented to continue the trip.

If the travel conditions change (upgrading the category of a carriage, choosing a more distant station), the citizen pays the missing amounts and a re-registration fee. If the choice is made in favor of a cheaper carriage and a closer destination, the difference in price is not refunded.

Resumption of travel is only possible with the same carrier from which the ticket was originally purchased.

Legal status of railway transport passenger

Legislation has endowed a citizen traveling by rail with certain rights and responsibilities.

Rights

The rights of a railway transport passenger are specified in Art. 83 No. -FZ. According to the specified legal acts, the user of the rail transportation service has the right:

1. Change your seat to another free one, even if it is in a carriage of higher comfort. To do this, you will need to contact the head of the train and pay extra for another seat (if necessary). If a passenger changes a seat to an equivalent one, no additional payment will be required;
2. At any time, without leaving the train, arrange hot drinks for yourself. The conductor of each car must constantly maintain a certain temperature of the water in the titanium. In addition, he is obliged to offer passengers hot tea or coffee with dry confectionery at least 3 times a day for an additional fee;
3. Go on a trip earlier than the date indicated on the ticket. To do this, you need to obtain information about the availability of free seats on the departing train and contact the railway station ticket office to mark an early departure. There is no need to pay extra for this service;
4. When traveling on a long-distance train, a passenger may linger at one of the stations longer than the train costs. The maximum delay time cannot exceed 10 days. To take advantage of this opportunity, the passenger will need to notify the train employee no later than 3 hours after arriving at the stop. After the agreed time, the client will continue to his destination. In order to be able to stay, the passenger will need to pay the cost of a reserved seat from the stop to the destination;
5. If during the journey a passenger develops health problems due to which he cannot continue the trip, he needs to get off at the nearest station and seek medical help. To ensure that the ticket does not disappear, you will need to present a certificate of illness and after recovery, the passenger will be able to continue the journey on another train;
6. If you have a ticket, while waiting for the train (no earlier than 24 hours before departure) you can use the toilet located in the station building for free. Passengers on a stationary train also have the right to free use of the restroom;
7. Carry with you a child under 5 years of age without providing him with a separate seat. Children aged 5-10 years must purchase tickets. A travel document for this category of passengers is issued with a 50% discount;
8. In addition to small items, a passenger has the right to carry hand luggage weighing up to 36 kg (in SV carriages - up to 50 kg), while the dimensions of the transported luggage in the sum of three dimensions should not exceed 180 cm.

Also, during the trip, a railway passenger has the right to ask the conductor to provide a branded glass and/or teaspoon. The user also has the right to receive a board game for leisure activities.

In addition to all of the above, the passenger can refuse a set of bed linen. In this case, he needs to be prepared to be refused a pillow and mattress. You cannot use your own bedding during the trip.

Responsibilities

The list of responsibilities of a Russian Railways passenger includes:

1. Purchasing a travel document (ticket);
2. Payment for carriage of hand luggage, the size of which exceeds the established standards;
3. Compliance with the rules for using railway transport;
4. At the request of authorized persons, present a travel ticket, an identity document or confirming the right to provide benefits.

Attention! The passenger is obliged to keep the travel document until the end of the journey.

What can a passenger expect?

The passenger can return the ticket and get its cost back. The amount of compensation depends on the time of return of the travel document:

1. If the ticket is returned no later than 8 hours before the train departure, you can get the full cost of the ticket and reserved seat back;
2. If the ticket is returned 8-2.5 hours before the departure of the train, the passenger will be refunded the full cost of the ticket and 50% of the price of the reserved seat;
3. If the ticket is returned less than 2.5 hours before departure, the client will only be refunded the cost of the ticket. Money paid for a reserved seat will not be returned in this case.

In addition, if the passenger is late for the train, he can, within 12 hours from the moment the train departs, travel on another train if there are free seats on it. If the delay is due to illness, the ticket is valid for another 5 days. In each of these cases, you will have to pay extra for a new reserved seat.

If the train is delayed or the passenger is late for a transfer to another train due to the fault of the carrier, the client must be refunded the full cost of the untraveled distance.

Early departure, late

The ticket holder can leave for the destination ahead of schedule if there are empty seats on the earlier departing train.

To resolve the issue, you must contact the cash desk employees.

In case of slight delay, a citizen can:

• get your money back (the cost of the reserved seat is deducted);
• set off on a different train , paying for a reserved seat, but without paying for a travel ticket.

A minor delay is considered to be less than 12 hours.

If a person has documentary evidence of a valid reason (accident, illness), the application period increases to 5 days.

If a person is late due to a violation of the arrival time of the previous train from which the transfer was made, he has the opportunity to fully return the money or transfer to another train for free.

Russian Railways is discussing three scenarios for passenger transportation in 2021

According to baggage stowage recommendations:

• for passengers in the upper bunks - on a shelf under the ceiling;
• for lower passengers - under the berth.

Exceptions are allowed by agreement between passengers, provided that the conflict is resolved on the basis of respect for each other’s rights and personal space.

The traveler should be able to arrange meals and hot drinks without leaving the train. The duty to maintain a certain temperature of water in titanium, among others, is assigned to the conductor of each car.

As an additional mandatory service, the conductor must remind passengers at least three times a day that they can purchase hot drinks for a fee. The carriage must have an adequate supply of coffee, tea and dry confectionery.

1. Handing over complete bedding to the conductor at the arrival station is not the responsibility of the passenger. This action is specified in the job description of a railway employee as collecting bed linen and handing it over to a contractor for washing.
2. The conductor must have branded glasses and teaspoons freely available.
3. You can contact a railway employee if you need to mend something or sew on a button.
4. Organize your leisure time by asking the carriage employee for board games.
5. Medicines from the first aid kit are available to those who are injured for any reason.

If you need to leave urgently, but there is no information at the ticket office about available seats on departing trains, purchase a ticket for an available train. Then they find out whether there are any seats left on the departing train, and put a mark about the departure earlier on the purchased travel coupon.

Being late for a route does not mean losing your right to travel. There are two options for further action:

1. Travel on another train, paying for a reserved seat (the cost of a seat). In this case, the price will correspond to the purchased tariff.
2. Get your money back, having lost the price of a reserved seat from the fare.

Not only lateness entitles you to a refund of your travel pass.

Depending on the period, the amount received is calculated:

• 8 hours before departure, the entire amount spent on purchasing the ticket is refunded;
• within a period of 8 to 2 hours before the departure of the train, the paid journey at the tariff and 50% of the reserved seat are refunded, based on the comfort of the selected train;
• Returning immediately before departure entitles you to receive only payment for the trip according to the tariff; the cost of the seat is not refundable.

The reason for the delay could be the railway itself, if a transfer was planned during the trip, but the first train arrived at the station very late and it was not physically possible to get on the next flight on time. In this case, the cost of travel on the second leg of the route is reimbursed in full, and the passenger has the right to request a ticket for another train completely free of charge.

Cancellation, delay

In case of cancellation or delay of the train, the following is allowed :

1. return the money;
2. receive a penalty in the amount of 3% of the ticket price for each hour of delay (situations where the delay of the train occurred due to circumstances beyond the control of the employees are not taken into account);
3. go to court to compensate for the damage caused (financial, moral).

If funds have disappeared from your bank card, read the article about what to do in this case.

Return

Due to personal circumstances, a citizen may decide to return a previously purchased ticket.

The amount of money received back directly depends on the timing of this return:

Read our article on how to return a train ticket at the railway station ticket office.

• more than 8 hours – the entire amount;
• from 2 to 8 hours – full ticket price, 50% for a reserved seat;
• up to 2 hours – only the cost of the ticket.

Russian Railways services that passengers may not know about

Every person who has traveled by train at least once knows that the level of comfort on a trip depends primarily on the type of carriage and its class. Naturally, traveling in a compartment is much more convenient than on a cheap reserved seat. However, even people who buy inexpensive tickets can count on some comfort along the way. From this article you will find out exactly what services will be available to you!

Services that a passenger can use

1. Tickets at an affordable price

If you book your train tickets in advance, you should be able to get some good discounts. The cost of travel depends not only on the season, but also on the availability of free shelves, as well as on the time of order. For some destinations there is a chance to purchase tickets for a compartment at the price of a reserved seat. However, for this you will have to place an order at least a month and a half before the travel date

1. Free restroom at the station

A passenger with a train ticket can visit the station restroom for free. If they refuse to provide the service, you can appeal to the customer service rules adopted by Russian Railways.

1. Possibility to choose the most convenient place

When purchasing a ticket at the station, you have the right to ask the seller to help you choose the most comfortable seat available. To avoid mistakes, study the seating plan in advance. For example, many travelers prefer to avoid side seats and areas near restrooms. The choice of shelf depends on your personal preferences: some people like to sleep on the bottom, others on the top shelf. If you are quite tall, then the short shelves located at the edges of the carriage will be inconvenient for you. Also, people who like to breathe fresh air while traveling should know that the windows in compartments 3 and 6 cannot be opened: they are emergency.

1. The opportunity to travel in more comfortable conditions

Directly on the road, you can change the class of the carriage, for example, move from a reserved seat to a compartment. True, this can only be done if there are unpurchased seats and with an additional payment.

1. Time transfer

You have the opportunity to travel on trains that depart earlier. In this case, no additional payment will be required: the only condition is availability of seats.

1. Free ride for a child

Children under 5 years of age do not need to purchase train tickets (of course, if they do not need to occupy a separate shelf). Children from five to ten years old receive a significant discount on travel.

1. Opportunity to pause

The passenger can take a break during the journey. In this case, the validity of the purchased ticket is extended for a maximum of ten days. To stop, you must notify the administration. This must be done four hours after you arrive at the station. To extend your ticket, you need to pay the price of a reserved seat ticket, which is equal to the price of using a seat in the carriage.

1. Travel break due to illness

If a passenger gets sick, his ticket is not lost. You just need to get off the train at any station and get all the necessary medical care. You also need to take a certificate, which will become the basis for obtaining a new ticket.

1. Opportunity to get your travel money back

If the flight is canceled or significantly delayed for any reason, Russian Railways is obliged to refund passengers the full cost of the purchased ticket. In this case, the amount of compensation does not depend on the return period.

1. Possibility of missing the train

If a passenger misses his train, he has the right to travel on another within 12 hours. In this case, you will have to pay extra for travel in a reserved seat carriage. If the delay is due to injury or illness, you can leave with an additional payment within five days. The alternative is to receive a refund for the missing ticket. However, the cost of travel in a reserved seat will be deducted from the ticket price. Well, if you didn’t catch the train at the station, then your bags and suitcases will be sent to the next major stop and will be waiting for you at the nearest lost and found office.

1. Travel without underwear

If you are traveling during the day or prefer to use your own underwear or sleeping bag, then you do not have to pay for the kit provided by Russian Railways. Sometimes there are attempts to impose underwear, including its prices in the fare. However, according to current rules, a passenger may not pay for linen if he does not intend to use it. This must be reported to the cashier when paying for the ticket. However, you need to remember that if you refuse to pay for linen, you will automatically lose the right to take a pillow and a soft mattress: these are the current sanitary standards.

1. Discount when purchasing tickets for a group of tourists

If you buy tickets for 10 or more people at a time, the discount can be quite impressive: up to 40%. The size of the discount depends on the season and the number of group members.

1. Baggage transportation

Passengers can carry luggage weighing up to 36 kilograms free of charge in compartment and reserved seat carriages. In SV class carriages, the weight of cargo can reach 50 kilograms. Additionally, at no charge, a passenger can carry fishing rods, skis and other items that do not exceed one meter in length. Strollers and bicycles can only be transported folded.

1. What services is the conductor required to provide?

The passenger has every right to ask the conductor to make his bed. This service is included in the ticket price and is the direct responsibility of the conductor. Of course, most people cope with this task themselves. However, for pregnant women, people with disabilities and the elderly, the bed must be made.

If you purchased a place on the top shelf, you can ask for a special strap to prevent you from falling. If the conductor claims that such a belt is not available, the passenger can directly address his request to the head of the train.

Often they offer to “provide” utensils for tea drinking in exchange for the purchase of cookies, coffee, chocolates and other small items. This is a violation of the rules of passenger cargo transportation: a cup and spoon are provided to the passenger free of charge.

Additionally, the price of the trip includes board games.

If your clothes are torn, you can ask for a needle and thread, as well as simple medicine. There is no charge for these services.

Passengers have the right to charge mobile devices free of charge. True, usually in order to charge the phone in the conductor’s compartment, you need to give him a symbolic amount: about 50 rubles. Otherwise, you will have to guard your smartphone or tablet.

The passenger may ask to heat something in the microwave. On a branded train, the request must be granted; in other cases, everything will depend on the friendliness of the carriage staff.

You can only get fresh newspapers and a branded kit, which includes soap, a toothbrush, toothpaste and wet wipes, if you travel on a branded train.

If a passenger is drunk, has taken drugs or in any way interferes with the rest of his neighbors, the conductor must take all measures to ensure that he is expelled from the train.

Additionally

Additionally, you can count on the following services:

— buying a ticket in installments. To purchase a ticket you need to use this;

— ordering lunch in the dining car;

- order a taxi to the station. The order itself must be made free of charge: only the taxi driver’s service is paid;

— on some flights you can use a wireless Internet network. However, this service is still in the testing stage;

- carriage and car. Trains with cars for cars run every day from St. Petersburg to the capital of Finland;

— at the ticket office you can buy a ferry + train ticket;

— on some trains (for example, in Allegro) you can use a specially equipped play area for children;

— animals are transported on passenger trains only with an additional charge. Small animals can be transported in special cages or baskets. Large dogs are transported in muzzles and leashes. In this case, the dog owner must buy all the compartments in which he plans to travel. In this case, you will not need to purchase a ticket for your dog or pay extra for transporting the animal.

Now you know a little more about the specifics of traveling by train. Let this information be useful to you in order to make your trip more convenient, enjoyable and comfortable!

Loss

If you lose a ticket, you must be able to confirm information about its purchase.

The citizen must document the information that he purchased a travel ticket (specifying the carriage number, seat, etc.).

For example, when purchasing an electronic ticket after losing your boarding pass, you can confirm your rights by showing an electronic document .

If there is evidence, the person has the opportunity to restore the lost ticket. There is no additional charge.

Such rules apply exclusively to long-distance .

Read in the next article how long it takes to return a product to its point of sale.

Removal

You can remove a person if there are certain grounds .

No ticket . Identifying the fact of ticketless travel allows train staff to make a decision to remove the violator.

Committing illegal actions , violating public order. In this case, the citizen is disembarked from the train by law enforcement officials. The cost of the ticket will not be refunded.

Presence of diseases . If a citizen is diagnosed with a disease that is dangerous to others, or a sharp deterioration in his health occurs that threatens his life, the personnel of the train may decide to disembark.

Moreover, it can only be removed at stations in populated areas with medical facilities.

The cost of the travel ticket (excluding the price of a reserved seat) is returned to the patient, taking into account the remaining distance that he did not travel.

A citizen may agree to extend his right to continue his trip on a purchased ticket with a stop at an intermediate point. The required mark is placed on the ticket.

Seasonal odds for 2021

Purchasing a ticket for the trip entitles you to free access to the toilet in the station building while waiting for the train (per day). The right extends not only to the place of departure, but also to every station where the train stops en route. To use this opportunity, all you need to do is present your travel pass at the entrance to the restroom.

This right is necessary when visiting the toilet in the carriage is prohibited due to being at the station. The carriages, equipped with modern technological equipment, made it possible to go to the toilet without paying attention to stops. Regardless of the level of equipment of the toilet, every passerby has the right to demand soap and paper.

A child and a disabled person must exercise their rights already at the stage of purchasing a ticket for a trip, purchasing it at a reduced rate. The preference also applies to the person accompanying the disabled person.

A child under 5 years of age can travel for free if they do not claim a separate sleeping place during the trip. The travel pass is still issued, but with the zero fare indicated.

If a child has not reached the age of 5, but categorically refuses to travel with a parent or guardian on the same berth, you should issue a travel boarding pass, paying for the fare and seats at a reduced child fare.

Children and disabled people have the right to demand from the conductor laid out bed linen and all the required amenities and hygiene products in the toilet room.

A passenger train must have a carriage with a toilet and a sleeping place equipped for the disabled, if the corresponding emphasis was placed on disability when purchasing a ticket.

Once seated, travelers are checked by a conductor who checks whether the seats are actually occupied according to the tickets purchased. During a short journey to the destination during the daytime, the passenger does not need to go upstairs. In this case, whether it is possible to sit the entire way without getting up to your seat or not, the holder of the ticket for the lower bunk decides.

A passenger may be removed from the train upon boarding or during travel in the following cases:

1. By employees of the Ministry of Internal Affairs in case of violation of public order or the peace of other passengers. In this case, the money paid for the ticket will not be returned.
2. Medical workers in the case when a passenger is sick, and the illness prevents further travel or threatens the health of other passengers and there is no possibility of isolating the patient. In this case, the passenger can be removed only at a station that has the necessary medical facilities for treatment. If the passenger wishes, the money for the distance not covered will be returned to him minus the price of the reserved seat. The second option is for the carrier to make a note about the stopover and extend the validity of the ticket for the duration of illness. In this case, documentary evidence of the medical institution is required.
3. A passenger will be expelled in case of travel without a ticket and refusal to pay the fare.

Entrance to the toilet at railway stations along the route is free and is required upon presentation of a ticket.

In this case, free use is possible one day before the train departs and within one day after the train arrives at the final station.

This rule is regulated by the Charter of Railway Transport of the Russian Federation , therefore, if the cashier refuses free service, you can remind him of the corresponding clause of the charter or contact the station administration.

Free use of the toilet

Visitors to railway stations can during the day (before departure, after arrival).

In this article, you will find out whether it is legal to impose additional services.

A station employee's refusal to provide this service is a violation of the law and the rights of the passenger. In this case, you should contact the administration of the institution.