Examination of the quality of a sofa - procedure, rights and obligations of the parties

The cost of the examination is from 10,000 rubles. Order

A fairly common and popular type of commodity research is furniture examination. This is due to the significant increase in recent years in the number of manufacturers and sellers of a wide variety of furniture products - from ready-made sets to the manufacture of luxury furniture to order. Today, enterprises of any form of ownership operate in this industry. And not all of them comply with all production standards and requirements for furniture quality. Commodity expert research in this industry aims to help objectively understand the conflict situation between supplier and consumer.

Independent examination of furniture

As a rule, an independent examination of furniture is carried out if there is any damage to its elements or the entire furniture set. These damages can be associated with manufacturing defects, poor assembly of furniture, or damage caused during operation. Also, the most common reasons for conducting an independent examination of furniture include damage caused by a flood or fire of the room in which it was located.

How to get an appointment for a furniture examination?

Most consumer complaints regarding the poor quality of purchased furniture are resolved out of court. However, in some cases the dispute may go into litigation. Furniture examination is an effective tool both at the stage of pre-trial dispute resolution and during the judicial investigation.

As part of pre-trial conflict resolution, an appointment for an examination is not required. It is carried out at the initiative of any of the parties or their representatives. If, after conducting a merchandising examination of the furniture and presenting its results, it is not possible to resolve the dispute through negotiations with the seller or manufacturer, the resulting expert opinion can be attached to the statement of claim in court.

A forensic examination of furniture is ordered by the court to answer questions that are critical to considering the case on the merits and making a fair decision. As a rule, it is initiated by one of the parties to the dispute, which is interested in an objective resolution of disagreements. Upon receipt of the relevant petition, the court suspends the judicial investigation and issues a ruling on the appointment of a forensic examination. It is also possible to appoint a forensic examination on the initiative of a judge.

Commodity examination of damage and defects of furniture

1. Examination of the quality of furniture and the presence of manufacturing defects
   Such an examination of furniture is carried out in order to find out whether the existing damage is actually caused by poor-quality production of its elements. That is, the quality of the manufactured parts does not meet the regulated requirements for manufactured parts or the entire furniture set.
2. Examination of poor-quality assembly or delivery of furniture.
   Often this examination is carried out after the purchase of cabinet furniture. So, during the production of a headset, or rather its individual elements, the entire process is carried out flawlessly, and all parts meet the required quality, but after delivery or assembly, specific damage is revealed in the form of scratches, chips, cracks or gaps.
3. Examination of the cause of damage to furniture
   An examination of the possible cause of damage to furniture is carried out in case of disagreement or difficulty in identifying the cause of damage. As a rule, such an examination is carried out if one of the interested parties denies its involvement in causing damage to the furniture.
4. Examination of the extent of damage to furniture
   Research of furniture during an examination of the extent of damage caused to it is carried out if there are defects on the furniture, the cause of which is not related to the declared event. Thus, damage caused by flooding of furniture and defects caused by poor-quality assembly are the result of different events, and, accordingly, have different defendants.
5. Examination of the repairability of furniture
   Often, when damage is caused to furniture, it is necessary to identify the degree of damage caused to it. That is, it is necessary to skillfully determine and assign the required repair actions to bring this furniture to its original form, or rather restore it to the state in which it was at the time before the damage was caused to it.

Rules for conducting commodity examination.

If the warranty period is established by the manufacturer and has not expired at the time the claim is made, then the obligation to appoint and conduct an examination at his own expense lies with the furniture seller. If the warranty period has not been established or has expired at the time of the consumer’s request, then the examination is carried out by the consumer himself. Moreover, in the first case, if the examination shows that the lack of furniture arose, for example, as a result of the consumer’s violation of the rules of operation, storage or transportation of goods, the actions of third parties or force majeure, then the consumer will be obliged to compensate the seller for the costs of the examination.

At the same time, if the consumer does not agree with the conclusion of the examination carried out by the seller, then, in accordance with the law on the protection of consumer rights, he has the right to appeal it in court.

Conducting a commodity examination is usually “hidden” from the consumer, despite the fact that by law he has the right to be present during the examination. Here it should also be taken into account that the seller must conduct an independent examination, because often sellers present as an examination the conclusion of their merchandise expert or service center, which cannot be considered independent. 99% of such “expertises” are usually not in favor of the consumer.

List of required documents

1. Customer's passport
   Customer's passport data is required to prepare the necessary documents: a contract, a certificate of completion, payment documents, and, finally, the expert opinion itself.
2. List of damaged furniture
   To identify the scope of expert work and determine the number of damaged pieces of furniture, it is necessary to prepare a list of damaged furniture.
3. Name of brand and model of damaged furniture
   To determine the technology for furniture restoration, estimate the cost of a set or its analogues, and determine the materials from which this furniture is made, this information may be required.
4. Description of damage caused to furniture
   To properly identify damage to furniture and prescribe the necessary repair operations, a visual inspection of the furniture set by a commodity expert is required.
5. Photo table of defects
   To illustrate the damage described in the expert report, a photo table of defects existing on the furniture is attached, which allows you to identify the nature of the detected damage.

What is expertise

A situation where a consumer is sold a sofa of poor quality is not uncommon. As a rule, in this case, the buyer turns to the seller (an authorized person) with a request to eliminate the defects, exchange the sofa or return the money for it.

But the seller may also have reasonable doubts about the cause of the defect. Such reasons can be either a manufacturing defect or improper operation or storage of the sofa by the consumer himself. It is often not possible to independently determine the cause of the breakdown.

In this case, the only right decision would be to conduct an examination of the quality of the sofa.

examination of the quality of a sofa is a study of a given product, which is carried out on the basis of objective facts, the purpose of which is:

• determining the causes of defects;
• percentage reduction in product quality.

Prices for furniture examination services in Moscow

The price of merchandising examination of damage or defects in furniture is from 500 rubles. per unit, but not less than 5,000 rubles.

The cost of conducting a commodity examination largely depends on the questions posed to the expert, the number of damaged furniture elements, the uniqueness of the materials used and the required urgency of the examination.

As a rule, after an examination of the damage caused, an assessment of the cost of furniture restoration is carried out (furniture damage assessment).

And in the event that repairs are impossible, or its restoration is not economically feasible, the market value of the furniture is assessed in order to submit claims for damages to the causer of harm.

Independent examination of furniture in Moscow
During the examination, the examination helps to identify obvious or hidden defects in the product that could have arisen during its production, transportation or storage.

NEO Bureau specialists will examine and evaluate your furniture to the highest standards.

Maxim Voronov Commodity expert NEO Bureau “If you need high-quality independent commodity examination, contact us!”
Documents confirming the expert's qualifications:

Examination methods

Quality assessment is carried out depending on the assigned tasks:

• according to consumer properties;
• according to quality indicators;
• product compliance with the technical conditions of contracts, regulations, standards, and other requirements.

The examination can be carried out using the following methods:

• Organoleptic research

This method of analysis is based on data obtained during the analysis of perception by the expert’s senses. This research methodology is based on the experience of a specialist. It is carried out using various types of technical devices (magnifying glasses, microscopes, and other devices).

• Instrumental research

This technique involves taking measurements using universal measuring instruments (intrometers, inclinometers, calipers, rulers, probes, templates, depth gauges, limit gauges, etc.)

Such tools measure both the overall dimensions of furniture and its individual elements, details or decor.

In most cases, defects in furniture are detected by the client. After assembling such products on site, various shortcomings, defects and damage to the furniture or its parts may be identified.

Stages of examination

An independent examination of furniture can be carried out by specialized organizations. It is carried out in several stages:

• visual inspection of products and photographing all detected damage or defects;
• preparation of a narrative part and motivated conclusions;
• issuance of an official conclusion to the consumer indicating all test results

Obtaining such an expert opinion will help in considering the case in courts or other regulatory government bodies.

The examination is carried out with the obligatory presence of the consumer (Customer of the examination), and, if possible, it is necessary to invite a representative of the organization that sold this furniture. In some cases, consumer protection authorities may also order such an expert study.

The examination is carried out for:

• upholstered furniture (chairs, sofas, beds)
• cabinet furniture (walls, hallway, wardrobe, cabinets)
• kitchen furniture (chair, stools, countertops, bar counter, table)
• bathroom furniture (dresser, column cabinet, screen)
• balcony furniture
• office furniture

The cost of conducting a sofa examination

The cost of conducting an examination of the quality of a sofa is often a significant amount. As a rule, it ranges from 4,500 rubles. up to 30,000 rub.

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Important!

From 4,500 rub. up to 30,000 rub. This is the amount of money the research can cost.

Expenses for conducting the examination may be borne by:

• store (authorized person) - As a general rule;
• consumer - if the examination is a consequence of his personal initiative.

Important!

Subsequently, all costs will have to be paid by the guilty party. For example, if the consumer paid for the examination, but the defect turned out to be a manufacturing defect, then the consumer must be reimbursed for the amount paid.

Who to contact?

When it is necessary to carry out an examination of furniture, contact the experts of the Independent Expert. Any question, for example the cost of furniture examination, addressed to us, will be considered, regardless of the method that clients use to communicate:

• By phone: +7 (812) 335-13-14, or;

• Written questions and requests can be sent to e-mail: [email protected]

Brief information about all the most important issues is indicated on the pages of our official website.
If you have any questions, please contact us during business hours at the above numbers. Get a free consultation