Termination of contract with Megafon: conditions, nuances (mnp)

Sometimes situations arise when a subscriber wants to refuse further use of Megafon cellular services. Some solve the problem simply: throw away the SIM card and switch to another provider. However, this action is fundamentally wrong. This requires termination of the contract.

The fact is that the discarded SIM card continues to be registered with the subscriber. Consequently, he retains all obligations according to the terms of the contract.

For example, if a financial debt arises on this number, it will have to be repaid by the original user to whom the number was registered.

To avoid such problems, you need to terminate the SIM card service agreement.

Organizational and legal form / Full corporate name of the legal entity. faces

Certificate of entry into the unified state. register ______/__/__/__/__/__/__/__/__/__/__/__/__/

registration number

Legal address: ____________________________________________________________________

represented by _________________________________/________________________________________________

passport (series, number, by whom and when issued)
date of birth
of the valid one on the basis of_______________________________________________________________

Charter or other document (specify which)

FULL NAME. trusted person date month year of birth

Passport _________ /_______________/_____________________________________________________

series number issued by whom and when

Place of residence ___________________/________________/_______________ _____________________

country zip code city

________________________/____/___________/______________/_________________/______________

street house building apartment/office phone fax

represent the interests
of the Principal
in VimpelCom PJSC in relations regarding the provided communication services, including:

Conclude, amend and terminate the Agreement for the provision of Beeline communication services (hereinafter referred to as the Agreement) with VimpelCom PJSC with the right to sign on behalf of the Principal

Agreement and other documents related to this order;

Terminate the contract for the provision of communication services with the donor operator in relation to the portable subscriber number/numbers with the right to sign on behalf of the Principal

Agreement and other documents related to this order;

Receive invoices, invoices, invoice details and other documentation sent by VimpelCom PJSC to the Principal

within the framework of the Agreement;

Deposit and receive funds under the Agreement;

Receive inventory items (equipment, accessories, SIM cards, etc.)

Perform other actions within the framework of the execution of this instruction.

This power of attorney has been issued for a period of time

until / ____/ _____________
20__
without the right of subrogation

the term of the power of attorney cannot exceed 3 years.
I certify the sample signature of the authorized representative
: ____________________________________________

sample signature of an authorized representative

Head of the organization__________________ ___________________________

Chief Accountant __________________ ___________________________

In accordance with the terms of the Communication Services Agreement, Beeline agrees to the processing of my personal data specified in this document.

Especially for legal entities, favorable conditions are provided for the provision of Beeline corporate tariff plans. We will try to do everything possible for your comfort: from selecting the optimal tariff plan that meets all the requirements of your business, to high-quality customer support in the future. You can also use the free number selection service when concluding a contract and the services of our prompt delivery service.

Key benefits of corporate services:

  • connection from 1 number without connection cost;
  • personal manager for each client;
  • 24-hour customer service center;
  • individual attitude to each client;
  • special services and tariff options that allow you to customize the tariff, taking into account the requirements of each employee of the company;
  • flexible system of discounts depending on the number of connected numbers and the intensity of calls;
  • exclusive tariff plans.

Corporate clients can be:

  • Legal entities;
  • Individual entrepreneurs;
  • Commercial representative offices and branches of companies;
  • State-owned enterprises with a communication budget of up to 100 thousand rubles. in year.;

How to become a corporate client?

  • Fill out an online request for a call back from our specialist to select a tariff plan and numbers;
  • Send a scan of the statutory documents;
  • Sign an agreement that will be delivered to you by our courier along with the SIM cards;
  • Connection from 1 day.

Read more: Salary for a probationary period according to the labor code

Documents required when connecting:

legal entities:

  • Copy of TIN;
  • Copy of OGRN;
  • Confirmation of the powers of the Director (indicating passport data): Protocol of appointment, if not, then a copy of the Unified State Register of Legal Entities;
  • Company details;
  • When applying to the head of the organization - a document certifying the authority of the head and his civil passport of the Russian Federation;
  • When applying by a proxy, a power of attorney from a representative of a legal entity and his civil passport of the Russian Federation.

Registration of a corporate tariff for individual entrepreneurs:

  • Identity document;
  • A copy of the certificate of state registration of the Individual Entrepreneur;
  • Original power of attorney, certified by a notary (not required when applying from an individual entrepreneur);
  • A letter with the details of an individual entrepreneur.

Thousands of largest companies have become users of corporate mobile tariff services of the largest cellular operators in the Russian Federation.

We invite you to take advantage of all the benefits of corporate services.

You can get more detailed advice on the terms of registration of a corporate tariff plan by calling our department for working with corporate clients.

All owners of Beeline subscriber numbers with whom an agreement has been concluded can grant third parties the right to act on their own behalf.

Reference.

Since 2008, Beeline has provided everyone with the opportunity to do this without notarization in the company’s office.

Power of attorney from a legal entity or individual

For corporate clients, Beeline has developed a form “Power of Attorney for all actions under the contract.” Companies fill it out independently, certifying it with the seal and signature of the manager.

The document contains a list of powers transferred to the representative.

This list can be shortened or expanded. An organization has the right to draw up a power of attorney in free form, if desired, by registering it on company letterhead.

If the powers are limited to receiving material assets (for example, a SIM card or equipment), a power of attorney is drawn up in forms No. M- and M-a.

Individuals can choose to issue a power of attorney at any office of the company or contact a notary. Beeline does the registration for free. To do this, you will need the personal presence of the subscriber, a document proving his identity and passport details of someone he trusts.

The presence of a trusted person is not necessary both at Beeline and at the notary.

It is important to remember that granting a power of attorney gives the right to act on your behalf, but cannot force you to do so. You must obtain the consent of the representative before you proceed with registration.

When choosing a notary you will have to pay, otherwise the procedure is the same.

Attention!

The number of authorized persons included in one document is not limited.

Powers of attorney on behalf of minors () and on behalf of incapacitated citizens (Civil Code of the Russian Federation, Article 9) are issued by their legal representatives.

Article 9 of the Civil Code of the Russian Federation. Exercise of civil rights

  • Citizens and legal entities exercise their civil rights at their own discretion.
  • The refusal of citizens and legal entities to exercise their rights does not entail the termination of these rights, except in cases provided for by law.

Alternative solutions

It is not always advisable to terminate a contract. For example, you can switch to another provider while keeping your number. In addition, it makes sense to look for another tariff plan in Megafon’s product line, with more suitable conditions.

If a subscriber is forced to refuse cellular services for some time, he can activate a temporary block for up to 180 days.

The service is paid and requires a subscription fee of 30 rubles per month.

In this case, the number is retained by the user. Please note that you can disable temporary blocking at any time.

Rules for registration and compilation

Establishes general power of attorney requirements for and. Beeline has developed unified forms for its clients that fully comply with the requirements of the law. The document must be prepared in writing in the language of the country of presentation.

It is necessary to provide the following information as accurately and completely as possible:

  • Date and place of issue.
  • Principal's details.
  • Representative details.
  • The necessary list of rights transferred to the authorized person.
  • Signature of the Principal.

Megaphone complaint

This week, a legal claim from the Caucasus branch of Megafon OJSC arrived at my home address; the claim states that on 08/06/2008 an agreement was concluded with Megafon OJSC, and today I have a debt in the amount of 287 rubles 22 kopecks. but the most interesting thing is that in 2008, no one from the family went to the Caucasus and entered into an agreement with Megafon OJSC. Please tell me what my actions are regarding this fact. Should I write a complaint about a megaphone?

Hello! Similar questions have already been addressed, try looking here:

Today we have already answered 729 questions. The average wait for a response is 14 minutes.

It is not entirely clear from your message what was sent to you.

A claim is a way to resolve a dispute out of court. A claim (statement of claim) is filed in court. Depending on what exactly you received, you must either write a response to the claim and send it to Megafon OJSC, or write a response to the statement of claim and send it to the court.

Both the claim and the lawsuit must contain a justification for the existing debt and its calculation, as well as an indication from when it arose.

If more than three years have passed since the debt arose, the statute of limitations has expired and this fact is grounds for refusing the claim.

You must indicate in your review that you have not entered into an agreement with OJSC Megafon.

Detailed instructions for writing a document with examples

If you are an individual:

If you are a legal entity:

To confirm the rights of a representative, corporate clients put the organization’s seal and the manager’s signature on the form. Individuals only need to sign a power of attorney in the presence of a Beeline employee or a notary.

Termination of service if you do not use the phone

The agreement stipulates that the user agrees to the terms of service, which stipulate automatic blocking of the account and its transfer to free sale after 180 days from the date of deactivation.

An important limitation is that the user must have no debts for roaming, Internet, etc. This method is suitable for subscribers who do not have a negative balance and can do without visiting the Tele2 office

How does this happen:

  1. The client disables all paid services.
  2. Stops using the card.
  3. After 120 days, the operator’s commission begins to accrue for saving the number - 3 rubles / day
  4. As soon as a zero or negative balance remains, the countdown of 180 days begins.
  5. If nothing changes on the account within 6 months from the day all funds are written off, the number is subject to further sale to another subscriber.

This approach does not apply to corporate clients. According to the terms of the agreement between Tele2 and a legal entity, funds can be written off in a negative balance.

Sources used:

  • https://telefon.guide/mega/voprosyb-mega/rastorzhenie-dogovora-megafon
  • https://mymeizu-online.ru/rostelekom/dogovor-megafon.html
  • https://teleconom.ru/cellular/megafon/kak-rastorgnut-dogovor-s-megafonom.html
  • https://beelineu.com/useful/kak-rastorgnut-dogovor-s-megafonom/
  • https://nauruzovo.ru/megafon-lichnyj-kabinet/megafon-rastorzhenie-dogovora-cherez-lichnyj-kabinet.html
  • https://pravoup.ru/kak-rastorgnut-dogovor-s-megafonom-cherez-lichnyj-kabinet.html
  • https://kukuruza-kabinet.ru/megafon-rastorgnut-dogovor-onlajn/
  • https://stolichki-card.ru/rastorgnut-dogovor-megafon-cherez-lichnyy-kabinet/

Validity periods

The period for which the Principal transfers his powers is not limited by law. If the power of attorney is not specified, it will remain valid for a year from the date of its preparation (Civil Code of the Russian Federation, Article 186).

Article 186 of the Civil Code of the Russian Federation. Duration of power of attorney

  • If the power of attorney does not indicate its validity period, it remains valid for a year from the date of its execution. A power of attorney that does not indicate the date of its execution is void.
  • A power of attorney certified by a notary, intended for performing actions abroad and not containing an indication of its validity period, remains valid until it is canceled by the person who issued the power of attorney.

A power of attorney issued at the operator’s office has limitations - no more than 5 years. A document without an issue date is considered invalid.

A convenient and reliable tool, but only if it is done correctly and correctly. If you want to receive a high-quality document, entrust it to professionals. A power of attorney drawn up in Beeline has a number of advantages:

  • complies with all legislation;
  • stored by the operator;
  • easily cancelled;
  • compiled for free.

All subscribers of the Beeline cellular company, both individuals and legal entities, have the right, if desired, to re-register their own number to another user. By changing the place of our permanent work, we can easily retain our long-loved corporate number and constantly be in touch with the necessary subscribers. To do this, you need to re-register the contract for yourself personally or for our new entrepreneur.

Read more: Free legal consultation Nizhny Tagil

When you give your SIM card to family or friends for use, re-register the number to the new owner, this will guarantee that they will have full access to all Beeline options and services.

In this case, changing the owner of a Beeline number occurs according to the following requirements and rules:

  1. It is necessary to print out a sample application for renewal of a SIM card and fill it out correctly.
  2. The application must be certified. It must be signed by the current owner, if this is an individual. If the owner is a legal entity, then the application must contain the signature of the director and, of course, the seal of the enterprise.
  3. There should be no debts under the contract. To make sure there are no financial problems on the number, you need to call the service number 0628 or landline 8-800-700-0628. If it is discovered that there are outstanding bills, the current owner will need to pay them off.
  4. Next you need to visit the nearby Beeline company center. In a situation where the re-registration of the number is carried out from a legal entity, and there are no outstanding bills, then only the presence of the new owner will be sufficient. When the current owner is an individual, then in order to re-register a number, both parties need to visit the operator’s center, but not necessarily at the same time.

How to terminate a contract with Megafon

It happens that a SIM card is no longer needed. Most people lose it, throw it away or break it. It will not cease to belong to you. The contract is signed to you and you will bear all responsibility for it. It's good if no one finds the chip.

In this case, after some time the operator will terminate the contract with you unilaterally. What if it falls into the hands of not very honest people? Having a SIM card in hand, you can view your call details, message correspondence, and call the bank on your behalf.

You can exaggerate even more and assume that criminals can communicate from your number, and you will have to prove your innocence to the police. And the proceedings may drag on. It is clear that we have presented the most pessimistic scenarios for the development of events, but this does not mean that this cannot happen.

We conclude that if you no longer need the number, then you must terminate the contract.

Termination of an agreement

This can only be done by coming to the operator’s office in person with a passport. The addresses of the nearest salons can be found on the website www.megafon.ru or send a request *123# call. Don't waste time and fill out the application in advance.

You can print it from here https://eao.megafon.ru/ai/document/5723/file/18o_ContractCancellation.pdf. Please note that termination can only be done by the owner, not the user.

If the documents are not issued in your name or the number was purchased in a dubious way without a passport and execution of an agreement, then the procedure will be denied . In the first case, you will have to look for the owner and take him to a communication salon, or draw up a power of attorney from a notary.

In the second case, there is nothing you can do; you can safely throw away the SIM card. You are not in danger.

Here are some other points to consider:

  • Cancellation occurs only in the region in which the number was purchased. You can check your registration on the website https://moscow.megafon.ru/mnp/;
  • If the data under the contract has been changed, for example, the last name has changed due to marriage, then this issue will first have to be resolved. There shouldn't be any problems, but just in case, take your marriage certificate.

It happens that there is money left in the account. What to do with them? There are several options:

  1. Leave it on your personal account.
  2. Transfer to another number.
  3. Get cash at a mobile phone store.
  4. Transfer to a bank card.

Perhaps this is all you need to know about termination. The procedure is simple and will not take you much time.

What documents are required?

When visiting the operator’s office to change the owner of a Beeline SIM card, the parties will need to provide the following documentation:

  • For individuals: original passport (if an authorized representative of a new subscriber is applying, then in addition to the passport, you must submit a notarized power of attorney from the new owner).
  • For representatives of legal entities - current owners: original passport, application for re-registration with the signature of the director and the seal of the enterprise, power of attorney to carry out re-registration.
  • For representatives of legal entities - new owners (if they already have a valid agreement with Beeline): original passport and power of attorney from the company to sign the contract.
  • For representatives of legal entities - new owners (if they do not already have a valid agreement with the Beeline company): original passport, power of attorney from the enterprise to carry out re-registration, documentation of the enterprise - certificate of state registration of legal entities, certificate of registration with the tax service.

Mobile service providers and their customers are in constant interaction. Cellular operators are opening up new opportunities, changing tariffs and developing modern packages of options. Subscribers lose SIM cards, forget codes and are asked to provide call transcripts.

The CEO of a company, like an ordinary citizen, cannot always find the time to effectively resolve emerging issues, so working with a cellular operator can be entrusted to a reliable person. This can be done using a power of attorney.

This document, drawn up in simple written form, is issued to represent interests and with its help, your attorney will be able to apply for re-issuance of a SIM card, concluding a new service agreement or choosing a new tariff.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to find out how to solve your specific legal problem, please use the online consultant form on the right or call. It's fast and free!

When is a power of attorney needed?

The practice of delegation of authority is common in the business environment. It is unlikely that the CEO of a company will independently purchase gadgets and SIM cards for corporate communications in the operator’s store.

Such responsibilities are entrusted to company employees or third parties, who, in turn, use the agreement concluded with the operator and receive communication means.

No one gives material assets to people just like that; a power of attorney is required to confirm the right to receive them.

With the help of a power of attorney, the organization represented by the director transfers the right to receive equipment to its representative. After receiving the goods, the representative delivers it to the organization.

Who can delegate their powers?

All owners of Beeline subscriber numbers with whom an agreement has been concluded can grant third parties the right to act on their own behalf.

Power of attorney from a legal entity or individual


For corporate clients, Beeline has developed a form “Power of Attorney for all actions under the contract.” Companies fill it out independently, certifying it with the seal and signature of the manager.

The document contains a list of powers transferred to the representative. This list can be shortened or expanded. An organization has the right to draw up a power of attorney in free form, if desired, by registering it on company letterhead.

If the powers are limited to receiving material assets (for example, a SIM card or equipment), a power of attorney is drawn up in forms No. M- and M-a.

Individuals can choose to issue a power of attorney at any office of the company or contact a notary. Beeline does the registration for free. To do this, you will need the personal presence of the subscriber, a document proving his identity and passport details of someone he trusts.

The presence of a trusted person is not necessary both at Beeline and at the notary. It is important to remember that granting a power of attorney gives the right to act on your behalf, but cannot force you to do so. You must obtain the consent of the representative before you proceed with registration.

Read more: Job descriptions of a teacher psychologist at school

When choosing a notarization, you will have to pay, otherwise the procedure is the same.

Powers of attorney on behalf of minors (Article 9 of the Civil Code of the Russian Federation)8) and on behalf of incapacitated citizens (Article 9 of the Civil Code of the Russian Federation) are issued by their legal representatives.

Article 9 of the Civil Code of the Russian Federation. Exercise of civil rights

  • Citizens and legal entities exercise their civil rights at their own discretion.
  • The refusal of citizens and legal entities to exercise their rights does not entail the termination of these rights, except in cases provided for by law.

How to terminate an agreement with MegaFon through your personal account - procedure and conditions

In the modern world, it is simply impossible for a person to imagine his life without a mobile phone. It stores all the necessary information - contacts of family and friends, important personal data in the form of documents and bank accounts, passwords, favorite media files, linking social networks, etc.

However, situations often arise when the subscriber needs to terminate or renew the contract. For what reasons does this happen and how to solve the issue:

  1. Moving to another part of the country. To do this, it is not necessary to terminate the contract. The user is given the opportunity to change the package offer based on the tariff capabilities in the new region. You can check information regarding new services with your operator and sign up for a more profitable plan.
  2. Prolonged non-use of the SIM card. In this case, the Megafon client is recommended to install a special block for six months. After activating the service, the user will be charged 30 rubles monthly, but the number will be saved until the blocking ends.
  3. Lost starter pack. In such circumstances there is no need to terminate the contract. It is enough to contact the nearest Megafon office and provide the passport on which the purchased package was issued. After this, the organization’s employees can restore the card, but in order to avoid theft of funds from linked bank cards, it must be temporarily blocked.
  4. Regular re-registration to a more favorable tariff plan. In this case, the company’s client must come to the office and fill out a special application. During the renewal of the tariff, funds from the account will be transferred to the new one.
  5. Termination of the contract due to non-compliance of the tariff plan with the client’s requirements. Most often this happens due to slow Internet speed, poor connection quality, high call costs, etc. To cancel, the subscriber must contact the office and provide the passport for which the package was issued. Next, the user must fill out a special application, after which a company employee will check the account for the absence of debts. When services are disconnected, the difference is paid in cash.

There are several other methods for terminating a contract, which will be discussed below.

At the Megafon office

At the moment, contacting the nearest Megafon service center is the only way to terminate the contract. What will the client need to do? First of all, you need to provide your passport information and fill out the appropriate application.

To find out the address of the nearest mobile office, just use the company’s official website at www.megafon.ru. It is also worth remembering that only the card owner can terminate the agreement. That is, if a subscriber comes to the office who has not signed up for this package offer, then disabling services will be impossible.

The place where the card was purchased plays a particularly important role during termination. If the owner of a communication element purchased it at an unofficial point of sale, without issuing a card for his own passport, then deactivation of the agreement will be clearly denied. The only right decision in this case would be to buy a new card.

It is also necessary to pay attention to the following nuances. When the information in the document has changed for some reason, for example, a change of surname, etc., you will need to present a supporting document. In addition, it is worth considering that termination of the contract is possible only in the region in which the corresponding document was drawn up.

What to do with the remaining funds that remained on the card during termination of the agreement:

  1. Cash out the remaining amount at the Megafon service center.
  2. Transfer funds to another card (in case of re-issuance).
  3. Transfer the amount to a bank card.
  4. Leave the money for safekeeping within the mobile company.

Or maybe you shouldn’t terminate the contract?

Every subscriber of a mobile company should understand that termination of a contract is a completely optional process that can be avoided. In any case, there are many other options that allow you to get maximum benefits at minimal cost.

What can be done as an alternative solution:

  1. It is not at all necessary to terminate the contract, because you can simply change the tariff plan. The phone number will remain the same, and the user will choose a more profitable option. This method is very effective during a change of residence, as it works throughout the Russian Federation.
  2. If you lose your SIM card, you can simply block your personal account until the connection element is restored. As stated earlier, for this you need to provide passport information.
  3. If the user does not like the quality of communication or other features of the mobile operator, it is not necessary to get rid of the number. You can use MNP and switch to another company while keeping your same phone number. The procedure is quite easy - fill out an application, provide passport data and pay a subscription fee for the new tariff.

Rules for registration and compilation

Article 185 of the Civil Code of the Russian Federation establishes general requirements for a power of attorney for legal entities and individuals. Beeline has developed unified forms for its clients that fully comply with the requirements of the law. The document must be prepared in writing in the language of the country of presentation.


It is necessary to provide the following information as accurately and completely as possible:

  • Date and place of issue.
  • Principal's details.
  • Representative details.
  • The necessary list of rights transferred to the authorized person.
  • Signature of the Principal.

Re-registration if the owner has died

It is also possible to re-register a number from a deceased person, but even in this case it is worth paying attention to specific points. This is possible according to a certain scheme for the heir. In addition to the above documents, you need to take with you to the office a death certificate and a document confirming the right of inheritance.

Next, you should write an application in the prescribed form, where you must enter the required data regarding the former and new owner. However, this method only applies to first-line heirs, that is, children, parents, spouses. If you are using an aunt or uncle's number, you need to do things differently. The first step is to re-register the SIM card in the name of the direct heir, and only then he will re-register it in your name.

Detailed instructions for writing a document with examples

If you are an individual:

  1. Indicate in words the date of completion - “The twentieth of July two thousand and seventeen.”
  2. The city you are in is “city. Rostov-on-Don."
  3. The principal's details include:
  • Full name and date of birth – “I am Dmitry Petrovich Ivanov, 01/01/1970.”
  • Passport data - “series 6017 number 115499, issued by the Federal Migration Service of Russia for the Rostov region in the Sovetsky district, unit code 610-009.”
  • Address (must match what is in the passport) - “residing at the address: “city. Rostov-on-Don, st. Dobrovolskogo 5/1, apt. 67.”
  • The Representative's data consists of:
  • Full name and date of birth – “I trust Ivan Mikhailovich Nikolsky, 03/02/1980.”
  • Passport data - “series 6015 number 654123, issued by the Federal Migration Service of Russia for the Rostov region in the Voroshilovsky district, unit code 610-007.”
  • Registration address - “residing at the address: Rostov-on-Don, Malyugina St. 75.”
  • Transfer powers - “on my behalf and in my interests, under agreement No. 87986 dated 08/01/2016, perform the following actions.”
  • List what you specifically instruct - “to replace the subscriber number that belongs to me.”
  • Indicate the validity period and the possibility of substitution - “this power of attorney has been issued without the right of subrogation for three years.”
  • Put a signature.
  • If you are a legal entity:

    1. The name is “Power of Attorney” or “General Power of Attorney”.
    2. Date of compilation: “The second of April two thousand and sixteen.”
    3. Company details:
    • Full name – “Limited Liability Company TEKHSTROY”.
    • OGRN – number of the certificate of entry into the unified state register - “1116194002671”.
    • Legal address - "g. Rostov-on-Don, st. Orbital 74".
  • The title of the person who issued the power of attorney is, for example, “General Director”.
  • The basis authorizing the manager is “acting on the basis of the Charter.”
  • Trustee details:
    • Full name and date of birth – “I trust Mikhail Petrovich Ivanov, 07/02/1973.”
    • Passport data - “series 6013 number 852123, issued by the Federal Migration Service of Russia for the Rostov region in the Kirov district, unit code 610-005.”
    • Registration address - “residing at the address: Rostov-on-Don, Malyugina St. 75.”
  • The authority of the representative is “to replace the subscriber number and switch to a postpaid payment system.”
  • The date until which the document is considered current is “the power of attorney is valid until 05/01/2016.”
  • Sample signature of the attorney.
  • Certification from the manager and chief accountant.
  • Seal of the organization.
  • To confirm the rights of a representative, corporate clients put the organization’s seal and the manager’s signature on the form. Individuals only need to sign a power of attorney in the presence of a Beeline employee or a notary.

    Termination of the Agreement for the provision of communication services

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    Good afternoon. 1. In April 2012, I blocked MegaFon Nizhny Novgorod numbers +79200066007 and +79200736878 with a positive balance. 2. On April 29, 2012, I came to their office in Vyksa on the street. Ostrovsky, 33, they categorically refused to accept the application, advising simply not to use the SIM card, although I expressed a desire to terminate the contract. This option did not suit me, and I decided to call the customer service. It immediately became clear that they had a base... I was sent to the street. Lenin, saying that the statement should be accepted there. Application to the street Lenin was accepted. On the same day I called the customer service at 0500, they confirmed that the application had been registered. 3. On May 10, 2012, a friend calls my old number, and they say that the subscriber is temporarily unavailable, I write them a letter through the feedback on the site, the answer is: “On your question, we inform you: For technical reasons, the number, +79200066007, was not blocked . We apologize for the inconvenience! Because The number is subject to the “Ideal Solution” tariff plan; on May 1, 2012, a subscription fee of 150 rubles was charged for it. Write-off occurs whenever the balance is positive and a debt has arisen. Now the account has -139.83 rubles. Therefore, when you call this number, you hear that the subscriber is unavailable. In this regard, information on our part was transferred to the relevant specialists. Work will be carried out in this direction. It takes some time for a final decision. Please wait. The number will be closed and charges will be cancelled. Sincerely, Central Branch of MegaFon OJSC" 4. Then on the 10th of June I go to MegaFon on the street. Lenin to find out about the status of contract termination. Where they first tell me that there were no statements from me. After 10 minutes of investigation, the application and application were found. They said that everything is being considered. I write to MegaFon through feedback, they answer: “On your question, we inform you: The number, +79200736878, was closed immediately, 04/29/12. And on the number, +79200066007, work is underway, after which the number will definitely be closed and the write-offs will be cancelled. Please wait. No information on timing was provided. This is a technically complex process. It all depends on the nature and complexity of the work at each specific stage. Thank you for understanding! Sincerely, Central Branch of MegaFon OJSC.” No deadlines are given...

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