Announcement of a general meeting of owners of apartment building premises

It is necessary to notify all owners of premises in the building in which such a meeting is planned to be held about the OSS. If there are several owners in the apartment, then a separate notice must be prepared for each. It is also required to send notifications to the owners of non-residential premises in the house (Part 4 of Article 45 of the Housing Code of the Russian Federation).

If there is state and municipal property in the apartment building, a written notification of the OSS is sent to the executive body of the Russian Federation or a constituent entity of the Russian Federation or to a local government body, depending on who owns the ownership of the premises in the house.

Contents of the meeting message

The content of the notice of the meeting must meet the requirements of Part 5 of Art. 45 Residential Complex of the Russian Federation .

The message must contain:

• Information about the OSS initiator. For an individual: full name, address of the premises that belong to him as property, details of the title document. For a legal entity: OGRN, name, address of the premises owned by it, details of the title document.
• Form of conducting OSS: full-time, part-time or part-time.
• The date and place of the in-person meeting, the deadline for taking decisions and the reception location for the absentee meeting. For full-time and part-time forms, both are indicated.
• Meeting Agenda: All issues that will be raised at the OCC must be listed and numbered.
• The procedure for familiarizing yourself with the information and materials that will be presented at the OSS: what documents, where and when you can view them.

Law on ensuring access to information

A citizen has the right to make a request either in writing or verbally or by email.

Attention! Information disclosure standards are prescribed in Federal Law No. 8-FZ dated 02/09/2009 “On ensuring access to information on the activities of state bodies and local governments.”

Citizens, legal entities, associations of citizens, for example, non-profit organizations, as well as the media have the right to make requests for information.

A written request is registered within three days, an oral one - on the day of application . If the addressee determines that the requested information is beyond his competence, he is obliged to give a reasoned answer within seven days from the receipt of the request (Part 7 p. 18 of the Federal Law “On Ensuring Access to Information”).

A substantive response is sent within thirty days from the date of registration of the appeal. If preparation requires more time, an extension of up to forty-five days is permissible. But with mandatory notification of this to the citizen within seven days from the receipt of the request (Part 6 of Article 18).

Providing information may be refused in the following cases:

• If it has already been published in the media or on the Internet.
• The requested information is classified as restricted access.
• You have already been given an answer to this question.
• The request asks for a legal assessment of the actions of a state or municipal body or to carry out some other analytical work.

Reference! “Information” violations are regulated by Art. 5.39 Code of Administrative Offences. For example, we are talking about providing knowingly false information, violating response deadlines, or complete silence in response to a request.

If such situations arise, you can contact the higher management of the organization. If this does not help, an appeal is filed to the prosecutor's office.

How to write an announcement about a meeting of residents of a house - sample drafting

Article 44 of the Housing Code of the Russian Federation determines that the general meeting is the management body of the apartment building. The better it is planned and organized, the easier it will be and will not leave bitterness from wasted time.

Do you want to initiate a vote among residents of an apartment building and don’t know how to do it? Or are you unhappy with the way the event is notified? What does a sample announcement about a meeting of residents of an apartment building look like? What is the difference between a notice of a general meeting of homeowners and an announcement? Let's look at how to organize this most correctly.

What types of convening of residents exist?

There are 2 types of meetings of homeowners in an apartment building:

• planned (next);
• unscheduled (extraordinary). Most often, such a meeting is held on the initiative of one (group) owner(s).

Moreover, it can have the following form:

• full-time;
• correspondence

An in-person meeting requires the personal presence of all homeowners. The absentee form does not oblige the organizers to gather a large number of owners to make a decision. The decision-making process involves collecting signatures from owners through voting.

Regardless of the form of the meeting, each resident of an apartment building must be notified of the meeting. In order to properly notify residents about the meeting, you can use the sample.

Watch the video. The procedure for holding a general meeting of owners of an apartment building:

What law regulates the form of announcement of a general meeting?

Let's consider paragraph 4 of Article 45 of the Housing Code of the Russian Federation.

It states that residents must be notified of any meeting.

Regardless of who the initiator is - the owner, or the council of the house, or the HOA, or the cooperative - it is necessary to notify the residents at least 10 days before the event.

The reason is simple: everyone living in an apartment building has the right to know in advance about the upcoming event and allocate their time for it.

Example

Let's say you are the victim of an aggressive marketing campaign in which they call you on your personal mobile phone number and impose some service, for example, inviting you to undergo a medical examination.

Sample application to Roskomnadzor:

To the Roskomnadzor department for the N region, Petrov Petrovich

From Ivanov Ivan Ivanovich, N region, city N, Lenin street, 5, apt. 3.

Dear Pyotr Petrovich!

I am informing you about calls to your personal mobile phone from representatives. During these calls, I was persistently persuaded to undergo a medical examination at this clinic. Please answer the following questions:

1. Is it legal to make calls to citizens’ personal mobile numbers without their written consent to the processing of personal data, in particular, telephone numbers, and without their consent to provide this type of advertising?
2. Are the actions of the employees of Medical Services LLC lawful when they do not warn people about the presence of possible contraindications when making calls to citizens’ mobile phones offering medical services?
3. Do employees of a company that does not have a license to conduct credit and financial activities have the right to enter into loan agreements with citizens so that they can pay for the services of this company?

Sincerely, Ivanov Ivan Ivanovich.

How can I notify about the general meeting?

This should be decided at the very first meeting: by registered mail, personal delivery with signature on receipt, or simply by posting in a publicly accessible place a notice about the event and the meeting of the owners of the apartment building.

A notice of a meeting of owners of an apartment building must contain the following:

who is the initiator (full name, apartment number or House Council, etc.);

how it will be held : in person, in absentia or part-time;

date, place, time , and if voting is absentee, then the place and time of delivery of ballots;

agenda;

• where and when you can get acquainted with additional materials that will help you make a decision.

The last point is very important, it is even worth paying special attention to it by voters, since it determines how the votes will be distributed, how conscious everyone’s decision will be and how organized the voting will be.

It can also remind residents of the opportunity to send a trusted person if they cannot be present in person, and attach a power of attorney form.

And also remind you of the right to appeal the decision in court in case of disagreement, as well as the binding nature of the decision of the general meeting for all residents, regardless of presence or absence.

How does a sample notice of a meeting of owners of an apartment building differ from a notice of a meeting of residents of a building?

A notice of a general meeting of owners of an apartment building contains an address to a specific person and his initials are indicated.

We repeat once again, it is sent by registered mail or delivered in person.

In turn, the announcement of a meeting of owners of an apartment building is an appeal to all homeowners.

Its sample, as a rule, is also approved at the first general meeting. It is posted where it is guaranteed to be read by all residents - and such places must also be approved by a general vote.

We provide the message form via the link.

It would be useful to remind residents in both notification methods of the need to bring an identification document (passport, etc.).

This is important to know: Donation agreement for the purchase of an apartment - judicial practice, sample

A timely posted or delivered and correctly drafted notice of a meeting of owners of an apartment building can help you with this.

Call a lawyer

We will select a specialist for you

How to correctly, and most importantly, where to complain about the water utility

Vodokanal provides technical maintenance of water supply networks. Usually this is a structural unit of the administration of a locality or a separate organization.

Interacts with subscribers through the management company.

Where can I complain?

Vodokanal maintains urban water supply networks. The most common reasons for requests:

1. Unreasonable collection of fees for water supply, issuance of debt, refusal to recalculate and write off.
2. Supply of water of inadequate quality, with foreign impurities and odor. This is a serious violation that requires the involvement of specialists from Rospotrebnadzor, identifying the causes and establishing damage to the environment. Liability is possible up to and including criminal.
3. Failure to eliminate faults in the area of ​​responsibility: lengthy repairs of underground pipes, lack of covers on manholes.
4. Lack of water supply for a long time.

As a rule, the consumer enters into an agreement with the management company, and that, in turn, with the Vodokanal enterprise. Therefore, when questions arise about water supply, you should find out the problems at the level of the management company (problems can arise inside the house), and then proceed with your complaints to the resource supplier.

Free HOTLINE:

Moscow time +7 (499) 938 5119

St. Petersburg +7 (812) 467 3091

Fed +8 (800) 350 8363

If the written request to eliminate violations was not responded to (representatives of Vodokanal) or refused, you can go to higher authorities.

To Rospotrebnadzor

This is a government body that is designed to monitor compliance with sanitary standards and consumer rights by organizations and enterprises of various types. This is the authority where you need to complain about the water utility if its workers did not fix the potholes in the yard after repairing the pipes, there are no covers on the manholes, and they responded to the written request of the residents with an unsubscribe.

Rospotrebnadzor has set up a hotline where you can call 8-800-1000-0004 and get free advice on an issue of interest.

How to write a complaint

Let's look at the rules for drawing up using the example of the administration and the prosecutor's office:

1. The header indicates the name of the prosecutor's office or the full name of the head of the administration.
2. Next, the applicant writes his full name and address.
3. Then follows the name of the document - Complaint.
4. The main part contains a detailed description of the essence of the conflict: how the water utility violates the rights of citizens, what work it has not completed. It is necessary to indicate the actions that were taken to resolve the dispute independently, and which authorities have already been contacted.
5. At the end, the date of preparation of the document and signature are indicated.
6. The attachment will include correspondence with the organization, other authorities, photographic materials, and testimony.

complaints

results

Different authorities have different powers to restore the rights of citizens violated by water utility workers.

The administration is a local government body; it does not have punitive methods of punishment. Therefore, officials can only demand in writing explanations and elimination of problems.

The State Housing Inspectorate has a wide range of capabilities, including inspection of the organization’s activities. Based on the results of the procedure, inspectors will issue an order to eliminate violations and may impose an administrative penalty in the form of a fine.

Based on a justified complaint, Rospotrebnadzor initiates an unscheduled inspection of the organization. Title documents, acts of acceptance of repaired objects, and settlement transactions will be examined. If necessary, water samples will be taken for analysis. As a result, the organization will receive an order to eliminate violations, and a fine will be imposed on officials.

The prosecutor's office will evaluate not only the legality of the water utility's actions, but also the completeness and legality of the work of government bodies. As a result of the inspection, the prosecutor has the right to initiate an administrative case and impose a fine. If fraud is discovered, the case will be taken to court.

Source: https://PoPravu.club/uchrezhdeniya/zhkh/zhaloba-na-vodokanal.html

Who can send notifications?

Let us clarify that a mandatory annual meeting of owners can determine and record in the minutes a larger number of residents’ meetings, for example, once every six months or even every quarter.

The initiator of an extraordinary event may be:

managing organization (but only on issues within the competence of the general meeting),

homeowners association board,

apartment building council,

any owner of premises in an apartment building

If the number of votes is smaller, you need to involve your neighbors and create an initiative group so that in total you get 10% or more.

Who compiles and in what form

There is no unified form or sample request to customs for information, since each situation is unique. Its content will be determined by:

• for the purpose of obtaining the necessary information;
• regulations, if the addressee is a government agency;
• the compiler and his vision of the situation.

Who usually prepares the appeal:

• in the interests of the organization, this is done by any authorized and competent employee on behalf of or in accordance with official authority;
• citizen personally or his authorized representative.

The recommended structure contains the following semantic blocks:

The requirements are most accurately and completely described and what points the request form contains are formulated in GOST R 7.0.97-2016 (date of update 06/01/2019).

Samples

Correspondence with executive bodies of state power is subject to general requirements.

For commercial document management, a sample letter requesting documents from a counterparty in case of their loss and the need to obtain duplicates is useful:

Do I need to coordinate the message?

If you are the initiator-owner of residential or non-residential premises in a building, you must submit your wishes in writing to a special organization that is authorized to gather residents of a high-rise building: a management company, HOA, housing cooperative, building council , etc.

In this appeal, you must indicate exactly what issues you want to resolve.

And the relevant organization is already engaged in notification and preparation of the event.

Or you will have to create an initiative group.

It is clear that it is very difficult to cope with such a volume of work alone.

Depending on the topic of the meeting (choice of the chairman, decision on the management company, repairs, etc.), it will be led either by the chairman of the council of the house, HOA, etc., or by the initiator himself.

In order for you, as the initiator, not to get into trouble, you need to carefully prepare for the event: a clear formulation of questions, facts, documents, calculations, comparative information , etc. - everything that is necessary to make a responsible and informed decision.

Only in this case will the voting be successful.

How to write a complaint to the water utility

A complaint to a water utility is most relevant for direct consumers of services in the event of a violation of their rights and interests.

Complaints vary somewhat depending on the specifics of the situation, so it is necessary to understand where exactly they can be directed. If the addressee has suitable competence, the complaint will be considered in a timely manner.

The likelihood of receiving a satisfactory answer for the applicant depends on the correctness of the complaint according to the available samples.

What do you need to understand?

The specific name “Vodokanal” is given to enterprises located in various cities. In accordance with the name of the city, a prefix is ​​added to this name (as an example: Mosvodokanal, Yaroslavlvodokanal, etc.). Often these enterprises have the status of joint-stock companies, and in terms of production volumes they capture a large part of the market for such services in the region.

The State Housing Inspectorate warns citizens that obligations for the maintenance and repair of water supply and sewerage systems rest with the Management Organization, and supply issues are regulated by the water utility. Therefore, you should first categorize the problem itself, and only then decide where to file a complaint against the water utility.

Sample claim

The procedure for filing a complaint form online is much simpler. In this case, the user works with a ready-made form, in which the fields to be filled out are already specified. Accordingly, he does not need to think about how to write and arrange the necessary blocks on the page. At the same time, attaching additional materials about the activities of the water utility is often possible here in the form of scans or files.

How to write a complaint against a water utility. written sample:

1. A header indicating the name of the addressee and information about the applicant.
2. The name of the document is “Application”.
3. Main text part.
4. Requirements.
5. Signed and dated.

The main part of the text should contain a description of the situation and a request for its solution. The latter can be written as a list that will reflect specific requirements.

It is recommended to confirm your rights and the fact of their violation with legislative references, as well as evidentiary materials (documents, audio, video recordings, photos).

It is better to list the evidence at the end of the complaint and then attach it to it.

complaints about water utilities

Source: https://myjus.ru/zhaloby/zhaloba-v-vodokanal/

Useful video

Watch an interesting video on how to hold a meeting of owners of an apartment building:

RESULT. It would seem that the announcement of a general meeting of homeowners is so simple and understandable. However, it must be carefully thought out and communicated to each resident within 10 days.

The entire procedure for holding meetings of owners of apartment buildings, including notification of residents, is regulated by the Housing Code of the Russian Federation, and many nuances are regulated by the initial decision of the general meeting of owners, including the content, method and timing of notification.

You just need to carefully prepare for the event.

Notice of homeowners' meeting

A message or notification about a meeting of homeowners has content and delivery procedure regulated by the Housing Code of the Russian Federation. We will talk about them in this article, because managing a house currently involves residents independently deciding many important issues.

A general meeting of homeowners can be held either on the initiative of the management company, the board of a homeowners association, a cooperative, or on the initiative of one or more homeowners. Article 45 of the RF Housing Code establishes the obligation to conduct it at least annually.

Notice of homeowners' meeting

Example of a notice of a meeting of homeowners

Notification

on holding a general meeting of owners

housing in an apartment building

Dear owner of the premises!

July 30, 2017 at 5 p.m. 30 min. (local time) in the assembly hall of the TGKM "Crystal", located at Nizhnekamsk, st. Prigorodnaya, 34, a general meeting of the owners of residential premises of the apartment building No. 22 on 40 Let Pobedy Street in Nizhnekamsk will be held, in the form of joint presence of such owners to resolve the issues indicated on the agenda.

The initiator of the general meeting of homeowners is the owner of apartment No. 48, building No. 22 Margarita Ivanovna Prilunova.

In accordance with the Housing Code of the Russian Federation, the owners of premises in an apartment building make decisions related to the management of such a building at a general meeting of these owners through voting. Voting can be done in person or through a representative. The representative of the owner of the premises in an apartment building at the Meeting acts in accordance with the powers based on the instructions of federal laws, acts of authorized state bodies or acts of local government bodies, or a written power of attorney for voting, certified by a notary.

This is important to know: Notification of the availability of real estate objects: sample filling

To participate in the Meeting and vote, the owners of the premises must have a passport and a document confirming the ownership of the premises or a copy thereof; representatives of the owners of the premises must have a passport and a power of attorney to participate in voting or a copy of the order on the appointment of the head of the legal entity. Registration of participants in the Meeting begins at 17:00. 00 minutes, owners and their representatives must register no later than 10 minutes before the start of the Meeting.

Agenda for the general meeting of premises owners:

1. Procedural issues (election of the chairman, secretary of the meeting, members of the counting commission)
2. Report on the work of the management company for the first half of 2017
3. On termination of the contract with the management company
4. On the selection of a management company and the main conditions for concluding an agreement with the newly elected management company.

You can preview the draft report and other documents that will be considered at the meeting at the stand of building No. 22 (first entrance), on the day of the meeting at the venue from 16:00. 00 min.

We remind you that the decision of the general meeting, adopted in the manner established by the Housing Code of the Russian Federation, is mandatory for all owners of premises in an apartment building, including those who, regardless of the reasons, did not take part in the vote (Part 5 of Article 46 of the Housing Code of the Russian Federation ).

Sincerely, owner of the premises

Prilunova Margarita Ivanovna

Where can I complain about a water utility? Sample claims

The lack of electricity can be temporarily survived, but the lack of water in a high-rise apartment is a real communal disaster. The rhythm and quality of water supply is an important component of comfortable living in the house.

A complaint against a water utility due to a lack of normal water supply is a last resort. First, it is better to clarify the relationship with utility companies directly. But if this does not give any effect, it is worth submitting appeals to other authorities, which will force negligent providers of public services to hurry up in fulfilling contractual obligations.

Our articles talk about typical ways to resolve legal issues, but each case is unique. If you want to find out how to solve your specific problem, please contact the online consultant form on the right →

It's fast and free!

Or call us by phone (24/7):
If you want to find out how to solve your particular problem, call us by phone. It's fast and free!

The legislative framework

Filing a complaint against a water utility is guaranteed by various legislative documents. The priority of these for the average subscriber is the federal law “On Water Supply and Sanitation”.

It describes the terms used by the parties, rights and obligations, as well as numerous references to other documents governing the relationship between the service consumer and the service provider.

It would be useful to use consumer protection legislation.

If there is reason to believe that not only the rights of the consumer, but also the civil rights of the subscriber are being grossly violated, write a complaint to one of the law enforcement agencies. This is provided for in both the Civil and Criminal Codes.

In what situations can you complain?

There can simply be a lot of such life situations. In most cases, they relate to rhythmic and high-quality customer service.

The most popular reasons for drawing up documentary requests are usually the following options for violation of contractual relations by the parties:

• the water is regularly turned off or its pressure drops below standard without warning and not for repair work;
• the subscriber demands to review the applicable tariff rates that are unfairly applied to him or there is a requirement to recalculate the amounts paid;
• water shutoffs were carried out illegally, and the subscriber did not know that the water utility had such intentions;
• when moving the water meter, the meter was disconnected and reconnected, but payment is taken from a consumer without a meter;
• if the water supply sources were moved during the reconstruction of the house without the consent of the owner of the apartment, who was temporarily absent and the housing was left without a water supply.

This is only an approximate and simplest list of requirements for the water utility that a subscriber can apply to.

A careful study of the regulatory framework says that the subscriber has the right to make appeals to the water supply organization on all issues that relate to:

• water quality;
• terms and procedure for payment for water supply;
• essential terms of the agreement between the parties;
• ensuring constant water supply in accordance with standard indicators.

Who has the right to complain

A citizen subscriber or a legal entity that has entered into an agreement for the supply of cold (hot) water has the right to appeal to the water utility with a claim.

A legal defender - a lawyer - can act on behalf of a citizen or company.

And also on behalf of several citizens on a certain issue, the applicant can be a public organization specializing in the protection of consumer rights.

Among the collective applicants there may be an association of home owners. However, such appeals are considered according to other legislative norms, and not as appeals from citizens.

If citizens collectively, but independently, and not through a public or commercial structure, submit an appeal, it is considered in accordance with the legislation regulating the appeal of citizens of the Russian Federation.

Our articles talk about typical ways to resolve legal issues, but each case is unique. If you want to find out how to solve your specific problem, please contact the online consultant form on the right →

It's fast and free!

Or call us by phone (24/7):
If you want to find out how to solve your particular problem, call us by phone. It's fast and free!

How to write correctly

How to properly draft a response document? This should not pose any particular difficulties, since the law provides only general instructions for such a document:

• it is necessary to indicate the authority or specific organization to which or personally the letter is sent;
• when writing a complaint, indicate the full name of the applicant with an indication of the physical (postal) address for communication;
• the text must briefly and succinctly state the essence of the appeal;
• sign and date.

Everything else is the decision of the applicant himself, including the need to attach copies of documents, photographs confirming the stated facts or other evidence.

If you write a complaint against the water utility, with all these details and adhering to this structure, there is a 100% guarantee that it will be accepted and considered.

Sample complaints

A sample complaint against a water utility is a standard document that must contain all the details of a citizen’s appeal. Such an appeal is written on behalf of the subscriber - an individual or from the head of a company that receives this type of service.

A single form or special forms are not formalized, that is, you can write in any style, while maintaining the required details.

Examples of such statements are given below.

Claim to a water utility for an unreasonable debt: sample

In this sample application, the reason is illegal charges and, as a result, the resulting debt. The text must indicate the need to abolish illegally formed debt.

claims for unreasonable water charges (.doc)

Complaint about the inaction of the water utility: sample

An example of a document for appealing the inaction of public utilities.

complaints about the inaction of the water utility (.doc)

Complaint against water utility about lack of water: sample

How to write a complaint to a water utility about the lack of regular water supply or a complete cessation of water supply? We offer a sample of such a document.

It necessarily indicates the absence of water from a certain date or within a range of dates.

Regardless of the location of the subscriber and the area where the violation of consumer rights occurs, such documents can be submitted to both regional and federal regulatory authorities.

complaints about lack of water (.doc)

Complaint to the water utility about water quality: sample

You can read a sample water quality claim here.

water quality complaints (.doc)

Where to file a complaint about a water utility

Where can you complain about water utilities if you need emergency assistance and they don’t provide it? There is no single rapid response telephone across the federation, but each region has its own dispatch and emergency services and telephones for quickly responding to citizens’ requests.

For example, there is a telephone number for the Moscow water utility: +7 (499) 763-34-34 or a hotline for the St. Petersburg water utility +7 .

The regional divisions of municipal water supply services have their own “hot” number where you can complain about the work of water utility employees. Number in the city of Saratov, where the Saratov region is partially served - +7 (8452) 24-65-24.

A special telephone number for servicing subscribers and receiving complaints from the population in the Stavropol Territory is +7 (8652) 56-31-15 . Subscribers in the center of the Stavropol Territory can also use a short local number 13-40 .

To the housing inspection

You can file a complaint against the water utility service through the housing inspectorate. It accepts almost all complaints related to inaction or violation by utility companies of the rules and regulations for servicing subscribers.

To the administration

The city administration has the right to consider such requests and make decisions on them. But it must be recalled that it is worth writing to the administration when such a complaint relates to the consideration of problems related to the citywide level - water supply schemes, determination of the guaranteeing organization, etc.

In the HOA

There is also a specific control body where you can complain about a company that supplies water, like an HOA.

The main mechanism of pressure on the water utility from the HOA is the beginning of claims work to reduce fees for services, as well as a possible recalculation of the funds paid. This process is quite effective, since water utility companies have direct contractual relations with the HOA and can be influenced by monetary interests.

To the FAS

If there is a violation related to a monopoly position, you must write to the FAS. The Federal Antimonopoly Service can consider the appeal and submit materials directly to collect a fine or appeal the actions of the water utility companies through the court.

To Rospotrebnadzor

It is worth contacting Rospotrebnadzor with a complaint against the water utility in case of violation of consumer rights.

To the prosecutor's office

A complaint to the prosecutor's office is drawn up according to the same model as ordinary statements.

It is worth writing to the prosecutor's office at the water utility when there are grounds to convict utility workers of violating the rights of citizens in the normal provision of water. Such complaints to the prosecutor's office are especially effective if they entail water losses and other material losses not only for a citizen, but also for an enterprise, in particular a municipal one.

After reviewing the document, the prosecutor's office can send the materials to the court or begin administrative or criminal prosecution of violators of the law.

Online submission

You can also apply to regulate the activities of a utility company through municipal websites. This should be done when the municipality periodically responds to requests and a special form is provided on the official website.

Terms of consideration

In accordance with the legislation of the Russian Federation, all such documents - letters, appeals, complaints - drawn up by the consumer of utility services are considered no later than 30 days.

If the problem raised in a citizen’s letter of appeal requires additional requests or special consideration by services and departments, it can be extended for another 30 days. Thus, the maximum period for consideration is no more than two months - 60 days. An appeal to the prosecutor's office is considered within a special period of 15 days.

Our articles talk about typical ways to resolve legal issues, but each case is unique. If you want to find out how to solve your specific problem, please contact the online consultant form on the right →

It's fast and free!

Or call us by phone (24/7):
If you want to find out how to solve your particular problem, call us by phone. It's fast and free!
The water sewerage service can punish for unauthorized connection of a subscriber who is located across the house and, thus, cut off another subscriber from the water supply. There are still many cases when an appeal mechanism will be required to consider citizens’ appeals, including after an unauthorized connection or restoration of water supply after a long break.

In this useful video, we offer a general mechanism for submitting appeals to all authorities at various levels.

Conclusion

Where can residents of a particular building complain about the water utility? Where should I send my appeal? All this should be decided by the applicant himself or the residents of the house.

The first step is the water supply organization itself. The document drawn up should contain a minimum of emotions of the person submitting the appeal and a maximum of information indicating regulatory documents.

Similarly, you should write a complaint to other state and municipal authorities.

If there is a real opportunity to recover lost benefits and compensate for moral costs, you should go to court.

A well-drafted and submitted complaint will help restore quality water supply to your home or apartment and create comfortable living conditions.

Our articles talk about typical ways to resolve legal issues, but each case is unique. If you want to find out how to solve your particular problem, please contact the online consultant form.

It's fast and free!

Or call us by phone (24/7):
If you want to find out how to solve your particular problem, call us by phone. It's fast and free!
Source: https://PravPotreb.com/zhaloby/vodokanal.html

How to initiate a general meeting of homeowners

Before a notice can be issued, a general meeting must be initiated. This can be done by:

• an initiative group of homeowners or any of them independently
• HOA board, if it is created in the house
• managing organization, but only on issues within the competence of the general meeting (Article 44 of the Housing Code of the Russian Federation)
• management organization, HOA, housing cooperative, housing construction or other specialized consumer cooperative upon a written request from owners holding at least 10% of the total number of votes of owners of premises in an apartment building.

The meeting itself is held in the form of in-person (joint presence), absentee or absentee voting. It is considered competent if owners with more than 50% of the total number of votes took part in it.

Where and how to contact?

You can contact us in writing, orally, or by sending an email , and we’ll look into the details.

• The third way is the most convenient. The response to your request will be sent to two addresses at once - your email, and then in writing by Russian Post.
• When contacting orally, ask to accept the telephone message and write down the position and surname of the person who spoke to you.
• It is better to send a written request by registered mail.

The right to receive information is one of the fundamental rights guaranteed by the Constitution. Don't be afraid to stand up for it and demand an answer.

Contents of the notice of the meeting of homeowners

Notification is provided no later than 10 days before the event date. In free form, in writing. But it must contain the following information:

• who is the initiator of the
• form (full-time, part-time or part-time), date, place and time
• agenda
• procedure for familiarizing yourself with materials on issues included in the agenda

If the general meeting of homeowners is held in the form of absentee voting, then the notification must indicate the end date for making decisions and where to send them.

Deadlines for notification of an OSS

The notice period for general meetings of owners is the same for all forms of OSS - whether it is in person, in absentia or in absentia. According to paragraph 3 of Art. 45 of the Housing Code of the Russian Federation, it is at least 10 calendar days before the date of the meeting. The notice period cannot be extended.

But you can notify about the OCC in different ways. The classic method is prescribed in paragraph 4 of Art. 45 of the Housing Code of the Russian Federation: the initiator of the meeting sends a message to the owner of each premises (both residential and non-residential) by registered mail, delivers it personally against signature, or places it on the premises of the apartment building so that it is accessible to each owner of the house. The same paragraph of this article clarifies that the general meeting of owners may choose a different method of notification.

The owners put their signature in the “Register of delivery of notices about holding a general meeting to the owners of premises in an apartment building.” It is necessary to create two separate registers: for legal entities and for individuals.

Other methods of notification are acceptable if they are established in the management agreement, in the charter of the HOA, or in one of the previous decisions of the OSS. The message about the OSS can be in the form of:

• a simple, not registered letter, which is dropped into the mailbox;
• email;
• placement on an information stand or on the Internet;
• notifications in the GIS housing and communal services or in another information system - just make sure that all owners have access to it and agree to it. The norm is valid from January 1, 2021.

Let’s summarize, the main thing is to agree on the issue of communication about the holding of an OSS in the management agreement, the charter of the HOA or at the general meeting. If this is not done, then another method of notification (except for a registered letter and a notification against signature) may be recognized by the court as illegitimate, and all decisions at the meeting of owners will also be invalidated.

Find out what issues must be included in the OSS agenda